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Frequently asked questions
Cancel Mubi: The Right Way to Save on Streaming
How to cancel Mubi in canada and stop paying for films you're not watching
Understanding Mubi and your reasons for cancelling
Mubi is a curated streaming service that prioritizes artistry and discovery over volume, rotating its library every month and offering film criticism alongside original productions. Unlike mass-market platforms, Mubi appeals to cinephiles who value editorial curation and independent cinema. You can stream Mubi through its website, iOS and Android apps, or third-party channels including Apple TV, Google Play, Amazon Prime Channels and Roku.
Your reasons for cancelling are valid. Whether you've exhausted the catalogue that interests you, you're consolidating streaming expenses, or you simply want to pause your membership, Yafee understands that cancellation should be transparent and friction-free. This guide walks you through every cancellation method, your legal rights under Canadian consumer protection law, and what happens to your access after you cancel.
Common reasons to cancel Mubi
You might cancel because you're not watching regularly, the rotating monthly selection no longer matches your taste, or you're managing your subscription costs more carefully. Many Canadian subscribers underestimate how multiple streaming fees compound; cancelling even one service frees up $12-96 per year. Yafee recommends auditing your active subscriptions every quarter to catch services you've forgotten about but still pay for each month.
Reasons to keep your Mubi subscription
Keep Mubi if you watch at least twice weekly, you actively read the editorial content and reviews, or you value access to international and indie films unavailable on other platforms. If you're a serious film enthusiast, the curated approach delivers unique value. However, you can always cancel and resubscribe later without penalty, so testing a pause is always an option.
Mubi pricing and subscription plans in canada
Before you cancel, confirm which plan you're subscribed to and whether downgrading might suit you better.
| Plan | Price (CAD) | Billing cycle | Features |
|---|---|---|---|
| Monthly | $11.99 | Monthly | Full streaming library, editorial content, ad-free |
| Annual | $95.99 | Yearly | Full library, editorial, ad-free (20% savings) |
| Free tier | $0.00 | None | Limited access, ads, rotating preview |
If budget is your concern, the annual plan costs less per month than the monthly plan. Alternatively, downgrading to the free tier lets you sample content without a charge. If you're committed to cancelling entirely, the methods below cover every subscription scenario.
Your legal rights under canadian consumer protection law
Your right to cancel Mubi is protected by provincial consumer protection legislation and federal regulations governing digital services.
Consumer protection act coverage in canada
Depending on your province of residence, you're protected by the Consumer Protection Act (Ontario, British Columbia, Alberta and most other provinces) and equivalent statutes. These laws require that subscription services provide clear cancellation mechanisms, disclose billing terms upfront, and honor cancellation requests within a reasonable timeframe. In accordance with these frameworks, Mubi must allow you to cancel online using the same method you used to subscribe, or provide an alternative method that is no less convenient.
Furthermore, under the Competition Act (federal legislation enforced by the Competition Bureau), Mubi must not misrepresent the terms of cancellation or hide cancellation mechanisms. If Mubi makes cancellation deliberately difficult-such as requiring a phone call when online cancellation was how you subscribed-you may lodge a complaint with your provincial consumer protection authority or the Competition Bureau.
Your right to a refund upon cancellation
Your legal position: If you cancel Mubi before the end of your billing period, you are generally not entitled to a pro-rata refund unless you cancel within a statutory "cooling-off period" or the company fails to deliver the service as promised. In most Canadian provinces, the cooling-off period for digital subscriptions is 14 days from the date of purchase. Consequently, if you subscribe and cancel within 14 days of your first charge, Mubi must refund your payment in full. After 14 days, you forfeit the unused portion of your subscription unless the company's terms explicitly state otherwise or the service fails to perform.
If you paid by credit card and Mubi refuses a refund you believe you're entitled to, you can dispute the charge with your card issuer (a process called a chargeback). Yafee advises documenting all cancellation confirmations and communication with Mubi to support any dispute.
How to cancel Mubi based on your subscription method
Your cancellation path depends on where you subscribed and who processes your billing.
Cancel a Mubi subscription purchased directly through the Mubi website
If you subscribed via mubi.com and Mubi charges your payment method directly, follow these steps to cancel online:
- Visit mubi.com and sign in using your email address and password
- If you've forgotten your password, click "Forgot password" and follow the email link to reset it
- Click on your profile icon or account menu, usually located in the top-right corner of the screen
- Select "Account," "Settings" or "Subscription" (exact terminology varies by app version)
- Locate your active subscription or membership details section
- Click "Cancel subscription" or "Cancel membership"
- Confirm cancellation when prompted; Mubi may ask why you're cancelling (this feedback is optional)
- Your response does not affect the cancellation process
- Check your email inbox for a cancellation confirmation within minutes
Pro tip: Take a screenshot of the cancellation confirmation screen. You retain access to Mubi until the end of your current billing period; the cancellation becomes effective on that date, not immediately.
Cancel a Mubi subscription through apple TV channels
If you subscribed to Mubi via Apple TV Channels (on iPhone, iPad, Mac or Apple TV), Apple processes your billing, and you must cancel through Apple's system:
- On your Apple device, open Settings (iPhone/iPad), System Preferences (Mac) or the Apple TV app
- Navigate to your Apple ID account settings
- iPhone/iPad: Settings > [Your name] > Subscriptions
- Mac: System Preferences > [Your name] > Media & Purchases
- Apple TV: Settings > Account > Subscriptions
- Locate Mubi in your active subscriptions list
- Tap or click on Mubi and select "Cancel Subscription" or "Edit"
- Confirm cancellation; your access continues until the renewal date
- Apple sends a confirmation email to your registered Apple ID inbox
Important: Do not cancel the Mubi app itself; you must cancel the subscription through Apple's account settings. Deleting the app will not stop your billing.
Cancel a Mubi subscription through google play
If you subscribed on an Android device through Google Play, Google handles billing, and you cancel through Google's platform:
- Open the Google Play Store app on your Android device
- Tap your profile icon in the top-right corner
- Select "Manage subscriptions" or "Subscriptions"
- Tap on Mubi from the list of active subscriptions
- Tap "Cancel subscription"
- Follow the prompts to confirm; your access ends at the next renewal date
- Check your email for a confirmation notice from Google
Important: Cancelling through Google Play does not affect Mubi subscriptions you may have through other platforms (such as your web browser or Apple TV). Each subscription channel must be cancelled separately.
Cancel a Mubi subscription through amazon prime channels
If you added Mubi as an add-on channel through Amazon Prime Video, Amazon bills the subscription, and you cancel via your Amazon account:
- Visit amazon.ca and sign into your Amazon account
- Navigate to "Your Account" > "Memberships and subscriptions" or "Prime Video Channel Memberships"
- Locate Mubi in your active channels list
- Click "Manage membership" or "Cancel membership"
- Select "Cancel channel" and confirm your decision
- Your access to Mubi through Prime Video ends at the end of your current billing cycle
- Amazon sends a confirmation email to your registered account email
Note: Cancelling Mubi through Prime Channels does not affect your Amazon Prime Video membership itself.
Cancel a Mubi subscription purchased through roku
If you subscribed through a Roku device or the Roku app, Roku processes your payment, and you cancel through Roku's account management:
- Visit roku.com or open the Roku app on your device
- Sign into your Roku account with your email and password
- Navigate to "Account" > "Subscriptions" or "Manage subscriptions"
- Find Mubi in your list of active subscriptions
- Click or tap "Cancel" next to Mubi
- Confirm the cancellation when prompted
- Your access continues until the end of the current billing period
- Roku sends a cancellation confirmation to your registered email address
Pro tip: If you cannot locate your subscriptions on Roku's website, contact Roku support directly at support.roku.com, as the interface varies by device generation.
Cancel by postal mail
Mubi accepts cancellation requests via registered mail if you prefer not to cancel online. Send a cancellation notice to Mubi's registered office address (which you can find on mubi.com or your billing statement). Use a postal service that provides tracking and proof of delivery, such as Canada Post's Xpresspost or a courier. Include your full name, email address, subscription account number and the date you wish the cancellation to take effect. Mubi will process the request within 10 business days of receipt. Yafee recommends keeping the postal receipt and tracking number as proof of delivery in case a dispute arises.
What happens after you cancel Mubi
Understanding the timeline and what to expect after cancellation prevents confusion and future disputes.
Your access period after cancellation
After you submit your cancellation request, you retain full access to Mubi until the end of your current billing period. For example, if you're billed on the 15th of each month and you cancel on the 20th, you can watch until the next billing date (the 15th of the following month). Mubi will not charge you again after that date. Your account remains accessible until the cancellation takes effect; you can continue streaming, reading editorial content and using all features included in your subscription.
Confirming your cancellation
You should receive an email confirmation of your cancellation within minutes of submitting the request online, or within 10 business days if you cancelled by mail. This email will specify your final access date and confirm that no future charges will occur. If you don't receive a confirmation within 24 hours of an online cancellation, contact Mubi support through mubi.com to verify the request went through.
Reactivating your subscription later
You can resubscribe to Mubi at any time without penalty. Your profile and watch history are retained for up to one year after cancellation, so your personal recommendations and viewing record remain available if you return. Simply log in with your original email and password, select a plan, and enter your payment details to resume your membership immediately.
Refund eligibility and how to claim a refund
Your refund rights depend on when you cancel relative to your purchase date and the circumstances surrounding your subscription.
14-day cooling-off period refunds
If you cancel within 14 days of your first charge, you are entitled to a full refund under Canadian consumer protection law. To claim this refund, cancel your subscription through your account or by email, then contact Mubi support stating that you are exercising your 14-day cooling-off right. Reference your original purchase date and confirm that you are cancelling within 14 days. Mubi must refund your payment to your original payment method within 30 days of your request. If they do not, contact your payment provider or file a complaint with your provincial consumer protection authority.
Refunds after the 14-day period
Once the 14-day cooling-off period expires, you are not automatically entitled to a refund for the unused portion of your subscription. Consequently, if you cancel on day 20 of a monthly subscription, you forfeit the remaining days at no refund. However, if Mubi fails to deliver the service as described (for example, the streaming platform is down for extended periods, content is removed without notice violating your agreement, or you cannot access your account), you may claim a partial refund based on the service failure. Contact Mubi support with documentation of the service issue and request a pro-rata adjustment or refund.
Disputing a charge with your bank or credit card company
If Mubi refuses a refund you believe you're entitled to, you can dispute the charge with your financial institution. This process, called a chargeback, allows your bank or credit card company to investigate the dispute and potentially reverse the charge. To initiate a chargeback, contact your bank or credit card issuer and provide documentation including your cancellation confirmation, your original billing statements and your communication with Mubi. The issuer will investigate and inform you of the outcome within 30-90 days. Yafee advises keeping all receipts and confirmation emails to support your claim.
Common cancellation mistakes and how to avoid them
Cancellation is straightforward, but a few oversights can cause unexpected charges and frustration. Here's how to stay on track.
Deleting the Mubi app instead of cancelling the subscription
The most frequent mistake: users delete the Mubi app from their phone and assume the subscription is cancelled. In reality, the app deletion does nothing to stop your billing. Mubi continues to charge you monthly until you formally cancel your subscription through your account settings or the platform where you subscribed (Apple, Google, Amazon or Roku). Always cancel the subscription first, then delete the app if you wish. Set a phone reminder on your renewal date to confirm that no charge has appeared on your bank statement.
Cancelling through the wrong platform
If you subscribed through Apple TV Channels but try to cancel through mubi.com, your cancellation request will fail or create confusion. You must cancel through the exact platform where you subscribed. Check your most recent billing statement to identify your subscription source, then follow the corresponding cancellation steps above. If you're unsure, log into each platform (Apple, Google, Amazon, Roku and mubi.com) and check your active subscriptions to see where the charge originates.
Not saving your cancellation confirmation
If a dispute arises later-for example, Mubi charges you after you believe you cancelled-you need proof of your cancellation request. Save or screenshot your cancellation confirmation email immediately after you cancel. If you cancelled by mail, keep the receipt and tracking number from Canada Post or your courier. Store these documents in a folder or email them to yourself for safekeeping. This documentation becomes invaluable if you need to dispute a charge or file a complaint with a consumer protection authority.
Cancelling close to your renewal date
If you cancel on the same day your subscription renews, Mubi may have already processed the charge for the next billing period before your cancellation takes effect. Consequently, cancel a few days before your renewal date to ensure the cancellation processes before the next charge. You can find your renewal date in your account settings or billing statement. If you're charged after cancelling, contact Mubi support immediately and request a refund; you are entitled to one if you cancelled before the charge date.
Checklist for safe and successful cancellation
Use this checklist to ensure you complete every step and avoid common pitfalls.
| Task | Status |
|---|---|
| Identify where I subscribed (Mubi website, Apple, Google, Amazon or Roku) | ☐ |
| Log into my account on the correct platform | ☐ |
| Navigate to Account, Settings or Subscriptions and locate Mubi | ☐ |
| Click Cancel subscription and confirm the request | ☐ |
| Save or screenshot the cancellation confirmation email | ☐ |
| Mark my calendar with the final access date (end of current billing period) | ☐ |
Why yafee is your trusted guide to cancelling subscriptions
Cancelling a streaming service shouldn't require a law degree. Yafee specializes in translating subscription terms, consumer protection law and platform-specific cancellation processes into plain, actionable steps. Whether you're cancelling Mubi, auditing your monthly expenses or disputing an unauthorized charge, Yafee has helped thousands of Canadian consumers regain control of their subscriptions and protect their financial interests.
Consumer protection law is on your side. Your right to cancel is guaranteed by provincial legislation and federal competition law. In accordance with these frameworks, Mubi must honor your cancellation request promptly, provide a clear cancellation mechanism, and refund your money if you cancel within 14 days of purchase. If Mubi makes cancellation deliberately difficult or refuses a valid refund, you have the authority to escalate your complaint to your provincial consumer protection office or the federal Competition Bureau.
Yafee recommends completing your cancellation today, confirming your final access date and saving your confirmation email. Set a reminder for your renewal date to verify that no charge appears on your bank statement. If a problem arises, document it immediately and contact Mubi support with your cancellation confirmation as proof. Yafee's step-by-step process eliminates guesswork and ensures you cancel on your terms, not Mubi's. Visit yafee.com to explore cancellation guides for other streaming services, subscription management tools and consumer rights resources. You deserve clarity, control and peace of mind over every subscription you pay for.