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Frequently asked questions
Cancel Mubi: The Right Way to Stop Charges
How to cancel Mubi in the philippines and stop recurring charges
What Mubi is and why cancellation matters
Mubi is a curated streaming platform designed for cinema enthusiasts who value independent films, classic cinema, and international titles over mainstream content. Unlike Netflix or Amazon Prime Video, which prioritize volume and blockbusters, Mubi focuses exclusively on hand-picked films from art house distributors. If you subscribed expecting Filipino blockbusters or American television series, you have likely discovered the service does not match that expectation.
The platform operates on a simple recurring billing model: you pay monthly or annually, your payment renews automatically, and you stream ad-free. For Philippine users, Mubi costs ₱847 per month or ₱6,773 per year-a significant commitment if the catalog does not align with your viewing habits.
The critical issue: many cancellation problems arise not from service quality but from surprise renewal charges after users believe they have already left. At Yafee, we have documented dozens of cases where subscribers missed the trial expiry deadline or cancelled on the wrong platform, only to see another charge hit their card weeks later. This guide walks you through every step to ensure your cancellation actually sticks and no unwanted charges follow.
The subscription structure and free trial window
New or returning Mubi users receive a 7-day free trial before automatic billing begins. During those 7 days, you can stream the entire catalog without paying. On day 8, your first charge hits your payment method automatically unless you cancel before the trial ends. That day 7 deadline is critical.
Once the trial converts to a paid subscription, renewals follow your selected plan: monthly charges of ₱847 on the same calendar date each month, or annual charges of ₱6,773 once per year. Mubi's Terms of Service explicitly state you can cancel anytime with no minimum contract, but the platform where you subscribed determines how you actually cancel.
Why the signup platform determines your cancellation method
This single detail controls your entire cancellation path. Mubi operates through three separate billing channels: the Mubi website directly, the Apple App Store (iOS), and Google Play (Android). If you subscribed on Mubi's website, you cancel inside your Mubi account settings. If you used the App Store or Google Play, you must cancel through that platform instead-cancelling on Mubi's website will not work and may leave you still charged.
Your payment method and signup location are not identical. You might have provided a Philippines-issued credit card but still subscribed through the Apple App Store if you used an iPhone. The platform where you activated the subscription is what controls cancellation. Yafee guides you through identifying this step before you cancel, because attempting cancellation on the wrong platform is the fastest way to remain charged after you believe you have cancelled.
Pricing and what your subscription includes
Understanding the costs and benefits helps you decide whether to continue or cancel.
| Plan type | Monthly cost | Annual cost | Billing frequency |
|---|---|---|---|
| Monthly subscription | ₱847 | N/A | Charged on the same date each month |
| Annual subscription | N/A | ₱6,773 | Charged once per year |
| Free trial (new or returning users) | ₱0 | N/A | 7 days, then automatic renewal begins |
Your subscription includes ad-free streaming across web, iOS, and Android devices, access to the full film catalog, offline download capability, and watchlist features. These features remain active only while you maintain an active paid subscription. Once you cancel, your access stops immediately and your data will be deleted after a retention period set by Mubi's privacy policy.
Your consumer rights under philippine law
The Consumer Act of the Philippines (Republic Act No. 7394) protects your right to cancel and establishes Mubi's obligations to you as a consumer.
Your legal position
Under the Consumer Act of the Philippines, you have the right to cancel any subscription or recurring service within 14 days of receiving the first billing notice, even if Mubi's free trial has expired. This cooling-off period applies regardless of whether you are still within the trial window. Furthermore, if Mubi charges you without clear, prior consent to the recurring billing arrangement, you may dispute the charge with your bank or payment processor under Philippine law. Consequently, if Mubi continues to charge you after you have cancelled, you can file a complaint with the National Consumer Affairs Office (NCAO) under the Department of Trade and Industry (DTI).
Mubi must provide a clear, easy cancellation mechanism that matches the ease with which you subscribed. If the company makes cancellation deliberately difficult or does not honour your cancellation request within 3 working days, you have grounds for formal complaint with the DTI. In accordance with Philippine consumer protection standards, you are entitled to written confirmation of your cancellation within 5 business days.
What the consumer act requires from Mubi
Mubi must clearly disclose the trial period duration, the renewal date, the exact renewal amount, and the cancellation method before you confirm your subscription. If this information was not displayed prominently during signup, Mubi may have breached the Consumer Act. Additionally, Mubi must provide a cancellation mechanism that is just as simple as the subscription process. If you subscribed with one click, cancellation must also be possible with one or two clicks-not through email support or phone calls alone.
If Mubi fails to cancel your subscription within 3 working days of your request, or if charges continue after cancellation, document every charge and file a complaint with the DTI's NCAO. Yafee recommends keeping screenshots of your cancellation confirmation and all billing statements as evidence.
How to cancel Mubi on each platform
Follow the steps that match where you subscribed: Mubi's website, Apple App Store, or Google Play.
Cancel if you subscribed on mubi's website
- Log in to your Mubi account at mubi.com using your email and password.
- If you have forgotten your password, click "Forgot password" and follow the email reset link.
- Navigate to your account settings by clicking your profile icon (usually top-right corner) and selecting "Account" or "Settings".
- Some accounts display "Subscription" or "Billing" as a separate menu item.
- Locate the "Subscription" or "Billing" section within your account settings.
- This section displays your current plan, renewal date, and payment method.
- Click the "Cancel subscription" or "Cancel membership" button.
- Mubi may ask you to confirm the cancellation and might offer a discount to stay. You are not obligated to accept.
- Confirm the cancellation when prompted.
- You will receive an on-screen confirmation message and should receive a confirmation email within 5 minutes.
- Save or screenshot the confirmation page and the confirmation email for your records.
- This is your proof of cancellation if any dispute arises.
Timeline: Cancellation takes effect immediately. You retain access until the end of your current billing cycle (if you are on a monthly plan, until the same date next month; if annual, until one year from your last renewal). After that date, all access stops and your account data is scheduled for deletion.
Cancel if you subscribed via apple app store (iOS)
- Open the Apple App Store on your iPhone or iPad.
- Do not open the Mubi app itself.
- Tap your profile icon at the bottom-right corner of the App Store screen.
- This takes you to your Apple ID account page.
- Select "Subscriptions" from the menu.
- You will see a list of all active subscriptions linked to your Apple ID.
- Find "Mubi" in the subscriptions list and tap it.
- The screen displays your renewal date, plan type, and price.
- Tap "Cancel subscription" or "Cancel free trial" (depending on your status).
- Apple will ask you to confirm once more and may display a retention offer from Mubi.
- Confirm the cancellation in the final prompt.
- The screen will display "Subscription cancelled" and provide a cancellation date.
- Screenshot this confirmation page.
- This is your proof that Apple processed the cancellation.
Important: Cancelling on your iPhone does not require you to log in to Mubi's website. The cancellation is processed entirely through Apple's billing system. You will not receive a separate email from Mubi for App Store cancellations; your receipt comes from Apple.
Cancel if you subscribed via google play (Android)
- Open the Google Play app on your Android phone or tablet.
- Do not open the Mubi app itself.
- Tap your profile icon at the top-right corner.
- Select "Manage your Google Account" from the menu.
- Navigate to the "Payments and subscriptions" tab.
- On some devices, this appears under "Subscriptions" directly in the Play Store menu.
- Select "Subscriptions" from the options.
- You will see all active Google Play subscriptions.
- Tap "Mubi" from the list.
- The page shows your plan, renewal date, and next charge date.
- Tap "Cancel subscription".
- Google will display a cancellation survey and may show a retention offer from Mubi.
- Confirm the cancellation by tapping "Yes, cancel" in the final prompt.
- The screen will confirm "Subscription cancelled" with a cancellation date.
- Screenshot the confirmation.
- This is your record of cancellation through Google Play.
Important: Like Apple App Store, Google Play handles billing independently. Cancelling through Google Play does not require Mubi account access and does not generate a separate Mubi confirmation email. Google Play is your proof.
Refunds and charges after cancellation
Understanding what happens to your money after you cancel prevents further confusion.
When you are entitled to a refund
You are eligible for a full refund if you cancel within the 7-day free trial period before any charge occurs. Once the first charge has been processed, Mubi's refund policy becomes restrictive. Mubi does not issue prorated refunds for partial months under its standard terms; if you cancel mid-month, you keep access until the end of that billing cycle but receive no refund for unused time.
However, the Consumer Act of the Philippines entitles you to a refund if you cancel within 14 days of your first billing notice. This means that even if you are charged on day 8 of your trial, you have until day 22 to request a refund under consumer protection law. If Mubi refuses this refund, you can escalate to the DTI's NCAO.
What happens to charges after you cancel
Once you successfully cancel through the correct platform, no new charges should appear on your next billing date. Your access remains active until the end of your current billing period. For example, if you subscribed on 1 January with a monthly plan and cancel on 15 January, your access continues until 1 February, when it stops automatically.
If you see a charge on your bank statement after your cancellation date, this indicates Mubi did not process the cancellation correctly. Immediately contact your bank or payment processor to dispute the charge as unauthorized. In the Philippines, your bank typically has 30 days to investigate a disputed charge. Yafee advises keeping your cancellation confirmation for this dispute process.
Common cancellation mistakes to avoid
Cancellation troubles are usually preventable-here are the traps that catch most users.
Mistake 1: cancelling on the wrong platform
The biggest error is cancelling on Mubi's website when you subscribed via App Store or Google Play, or vice versa. These are separate billing systems. Cancelling on the wrong platform leaves your subscription active, and charges continue. Always verify where you subscribed before you cancel. Check your email inbox for the original confirmation; it will state which platform processed your signup.
Mistake 2: assuming you cancelled because you uninstalled the app
Uninstalling the Mubi app does not cancel your subscription. The app and the billing are separate. Thousands of users delete the app, believe they are finished, and discover a charge weeks later. Uninstalling does nothing; you must cancel through the website or the app store where you subscribed.
Mistake 3: missing the 7-day trial deadline
If you do not cancel before day 8 of your free trial, your first charge processes automatically. Set a phone reminder for day 6 if you are on the fence about committing. Mubi's reminder emails often land in spam folders, so do not rely on email notifications alone.
Mistake 4: cancelling during peak hours when the website is slow
If the Mubi website is sluggish or times out during your cancellation attempt, you may not receive a confirmation. Always wait for the on-screen confirmation message and the confirmation email before assuming the cancellation succeeded. If you do not receive an email within 5 minutes, log back in and verify the subscription is still showing as active. If it is still there, retry the cancellation.
Mistake 5: not saving your cancellation confirmation
Screenshot your cancellation confirmation immediately. If Mubi later claims you never cancelled, or if a charge appears after cancellation, your screenshot is your proof. Store it in a secure location (cloud storage, email to yourself, or a password manager). Yafee has helped thousands of consumers cancel services, and those with documentation always resolve disputes faster.
What to do after you cancel
Cancellation does not end your responsibility-follow these steps to protect yourself.
Monitor your bank statement for the next 60 days
Watch your credit card or bank statement for the next two billing cycles to ensure no charges appear after your cancellation date. Most billing errors surface within the first month after cancellation. If you spot an unauthorized charge, contact your bank immediately to dispute it. In the Philippines, you have the right to dispute any unauthorized charge within 180 days of the transaction date.
Request written confirmation of cancellation if you do not receive one
If you cancelled on the Mubi website and did not receive a confirmation email within 5 minutes, log back in to verify the cancellation went through. If you cancelled via App Store or Google Play and want written confirmation from Mubi directly, contact Mubi's support team at [email protected] and request written acknowledgement of your cancellation date. The Consumer Act of the Philippines requires merchants to provide cancellation confirmation in writing.
Keep your confirmation for one year
Retain your cancellation confirmation email and screenshots for 12 months. If any dispute arises-such as a charge that appears months later-you will have proof of cancellation. Digital storage (Gmail, cloud backup) is sufficient; you do not need to print it.
Pricing comparison and alternatives
If you are cancelling Mubi because the cost is too high or the catalog does not fit your taste, here are comparable platforms available in the Philippines.
| Service | Monthly (PHP) | Annual (PHP) | Content focus | Free trial |
|---|---|---|---|---|
| Mubi | ₱847 | ₱6,773 | Art house, indie, classic films | 7 days |
| Netflix Standard | ₱389 | N/A | Mainstream films, series, documentaries | None (paid plan required) |
| Amazon Prime Video | ₱99 (or ₱1,080 annual package) | ₱1,080 | Mainstream and premium originals | 30 days |
| iWantTFC (ABS-CBN) | ₱299 | N/A | Filipino content, dramas, reality shows | 7 days |
| Disney+ Hotstar | ₱299 | N/A | Disney, Marvel, Star Wars, Pixar | None (paid plan required) |
If you prefer independent cinema but want a lower price, consider whether you actually use the Mubi catalog enough to justify ₱847 monthly. If you cancelled Mubi only to realize you miss it, you can resubscribe anytime, and as a returning user, you will again receive a 7-day free trial to test the service.
If Mubi refuses to cancel or keeps charging you
If you have followed the cancellation steps and Mubi either refuses to cancel or continues charging you, escalation through consumer protection channels is your next step.
Step 1: dispute the charge with your bank or payment processor
Contact your bank, credit card company, or payment processor (e.g., PayMaya, GCash) and report the charge as unauthorized. Provide your cancellation confirmation as evidence. Your bank has 30 days to investigate. Once the investigation begins, the disputed amount is typically held from Mubi's account, and you will receive a provisional refund while the case is reviewed.
Step 2: file a complaint with the DTI
If your bank does not resolve the dispute or if Mubi continues to charge despite your cancellation, file a formal complaint with the National Consumer Affairs Office (NCAO) under the Philippines Department of Trade and Industry. You can file online at ncao.dti.gov.ph or visit any DTI office in person. Include your cancellation confirmation, bank statements showing unauthorized charges, and screenshots of your cancellation attempts.
Step 3: contact mubi's support team with your evidence
Email [email protected] with the subject line "Unauthorized charges after cancellation" and include your cancellation confirmation, bank statements, and a clear summary of the problem. Request a refund within 7 days. If Mubi does not respond within 5 business days, escalate to the DTI immediately. In accordance with Philippine consumer protection law, Mubi has a legal obligation to address billing complaints within 10 business days.
Important contact details and addresses
If you need to escalate your cancellation dispute or require written confirmation from Mubi, use these addresses and contacts.
Mubi support channels
Email [email protected] for account, billing, or cancellation issues. Mubi's support team typically responds within 24 to 48 hours in business days. Include your full name, account email, and a detailed description of the problem.
Mubi's registered office for formal written requests
If you require a formal written response or wish to submit a cancellation request by post, mail your request to:
Mubi Limited
3 Pound Street
London, EC2A 3EE
United Kingdom
While this address is in the United Kingdom, it serves as Mubi's primary registered office. Alternatively, if you subscribed through Mubi's Italian subsidiary, you may direct written requests to Mubi's registered office in Rome, Italy. Include your account email, full name, and a clear cancellation request. Send by registered post and request a delivery confirmation.
DTI national consumer affairs office (Philippines)
File complaints or escalations with:
National Consumer Affairs Office
Department of Trade and Industry
4th Floor, Trade and Industry Building
361 Sen. Gil J. Puyat Avenue
Makati City, 1200 Philippines
Phone: +63 2 8894 6000
Website: ncao.dti.gov.ph
The DTI handles billing disputes, unfair contract terms, and unauthorized charges. Filing is free, and the DTI typically resolves cases within 30 to 90 days depending on complexity.
Summary and next steps
Cancelling Mubi is straightforward if you follow the correct platform-specific steps, but the platform where you subscribed controls the entire process. If you signed up on the Mubi website, cancel through your account settings. If you used App Store or Google Play, cancel through that platform only-Mubi's website cancellation will not work for you.
Your cancellation takes effect immediately, but your access continues until the end of your current billing cycle. No new charges should appear after that date. If they do, dispute the charge with your bank and file a complaint with the DTI.
The Consumer Act of the Philippines protects your right to cancel anytime, and Mubi is legally required to honour that request within 3 working days. If the company fails, you have grounds for formal complaint with the DTI's National Consumer Affairs Office.
Yafee has helped thousands of consumers cancel recurring subscriptions and resolve unwanted charges. Keep your cancellation confirmation, monitor your bank statement for the next 60 days, and escalate to your bank or the DTI if charges continue. Yafee.com is available whenever you need guidance on consumer rights, billing disputes, or contract cancellation across any streaming platform or subscription service.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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