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Frequently asked questions
Cancel Deepsearch: The Right Way
How to cancel Deepsearch and get your money back in canada
What Deepsearch is and why canadians cancel
Deepsearch is a people-search and profile-lookup service distributed across the Apple App Store, Google Play, and web portals, often under variant names like "Deepsearch AI" or "Deepsearch: Search Assistant." The service promises unlimited searches, face recognition, deep-web scanning, and profile discovery across multiple subscription tiers with weekly or annual billing cycles.
Many Canadian users subscribe expecting comprehensive results but encounter recurring charges that feel disproportionate to the value delivered. If you've signed up for Deepsearch and now want to stop the auto-renewal, you have legal rights that protect you. Yafee specializes in helping Canadian consumers navigate subscription cancellations and understand the consumer protection laws that work in your favour. Unlike generic cancellation guides, Yafee grounds every step in Canadian federal and provincial law, so you know exactly where you stand.
Common reasons canadians cancel Deepsearch
- Weekly or monthly charges accumulate faster than expected
- Auto-renewal occurred without prominent reminder or consent
- Search results do not match the advertised accuracy or scope
- You forgot the subscription was active and were billed repeatedly
- The app does not function as advertised on your device or browser
- Terms of service or privacy practices conflict with your expectations
Your consumer rights and what canadian law guarantees
Canadian consumer law provides explicit protections when you cancel digital subscriptions. Deepsearch cannot override these rights, even if their terms of service suggest otherwise.
The competition act and auto-renewal disclosure
Under the federal Competition Act, any company offering auto-renewing subscriptions must clearly disclose the price, frequency, and material terms before you consent. Deepsearch must provide an easy-to-find cancellation mechanism that is equally simple as the sign-up process. If the company buried the cancellation button, hid the auto-renewal clause, or required you to call a phone number (while sign-up was one click), they likely violated federal law. Document screenshots of how you enrolled and where you searched for the cancellation option. This evidence is critical if you escalate to a regulator. Yafee recommends collecting and organizing all transaction receipts, email confirmations, and app screenshots before you contact the company.
Provincial cooling-off periods and remote purchase rights
Your province's consumer protection statute-such as Ontario's Consumer Protection Act or British Columbia's Business Practices and Consumer Protection Act-grants you a cooling-off period, typically 14 days, for remote purchases. Even if Deepsearch's terms say nothing about this right, the law gives it to you automatically. If you subscribed within the last 14 calendar days, you may withdraw your agreement and demand a full refund simply by notifying the company in writing and citing your provincial statute. The company must process the refund within 15-30 days depending on your province. Yafee has reviewed hundreds of cases where companies comply immediately once consumers invoke statutory cooling-off rights because the legal and reputational cost of refusal far exceeds the refund amount.
Your legal position
You have the right to cancel Deepsearch at any time. If you are within 14 days of subscription, you are entitled to a full refund under provincial consumer protection law. If you are outside the cooling-off window but signed up within the last 12 months, you may still claim a refund if the company failed to disclose material terms clearly or made cancellation deliberately difficult (a violation of the Competition Act). All provincial consumer authorities investigate these complaints at no cost to you.
Deepsearch pricing and subscription tiers
Understanding what you are paying helps you decide whether to cancel and whether you qualify for a refund based on value-for-money expectations under consumer law.
| Plan name | Price (CAD) | Billing cycle | Key features |
|---|---|---|---|
| Deepsearch AI - Weekly (Right Tracks IT) | $8.50/week | Weekly auto-renewal | Unlimited searches, face search, deep-web scanning, ad-free |
| Deepsearch AI - Annual (Right Tracks IT) | $57/year | Annual auto-renewal | Unlimited searches, face search, deep-web scanning, ad-free |
| Deepsearch: Search Assistant - Weekly | $9.99/week | Weekly auto-renewal | Profile discovery, reverse lookup, contact aggregation |
| Deepsearch: Search Assistant - Monthly | $19.99/month | Monthly auto-renewal | Profile discovery, reverse lookup, contact aggregation |
| Deepsearch: Search Assistant - Annual | $99.99/year | Annual auto-renewal | Profile discovery, reverse lookup, contact aggregation |
| Free trial or limited plan | Free | N/A | Limited searches per day, ads shown |
How to cancel Deepsearch in canada
Deepsearch operates across multiple platforms, and your cancellation method depends on where you subscribed. Follow the steps below for your specific platform, then immediately request a refund if you are within the 14-day cooling-off window.
Step 1: cancel via apple app store (iOS)
- Open the Apple App Store on your iPhone or iPad.
- Tap your account icon in the upper right corner.
- Select "Subscriptions" from the menu.
- Find "Deepsearch AI" or "Deepsearch: Search Assistant" in the active subscriptions list.
- Tap the subscription name.
- Select "Cancel Subscription" and confirm the cancellation.
- Apple will display a confirmation message and cancel on your next billing date.
- Take a screenshot of the cancellation confirmation for your records.
Step 2: cancel via google play store (Android)
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the upper right corner.
- Select "Payments and subscriptions."
- Tap "Subscriptions."
- Find and tap "Deepsearch AI" or "Deepsearch: Search Assistant."
- Select "Cancel Subscription."
- Follow the on-screen prompts to confirm cancellation.
- Google will display a cancellation confirmation; screenshot it immediately.
Step 3: cancel via web portal or directly with the developer
- Log in to your Deepsearch account on the company's website or web app.
- Navigate to "Account Settings" or "Subscription Management."
- Locate the active subscription and select "Cancel" or "Manage Subscription."
- Follow the prompts to confirm cancellation.
- If no cancellation option appears, note this as evidence of non-compliance with the Competition Act.
- Send a follow-up email to the company's support address (usually found in the app or website footer) confirming your cancellation and requesting written acknowledgment.
- In your email, state: "I hereby cancel my subscription effective immediately under the terms of my provincial Consumer Protection Act cooling-off period."
- Request a confirmation email and save it.
Step 4: request a refund if within 14 days
- Determine your subscription date by reviewing your receipt or bank statement.
- If you are within 14 calendar days of the subscription start date, compose a written request for a full refund.
- Address the request to Deepsearch's support email or the developer (e.g., Right Tracks IT).
- Include your subscription date, the amount charged, and your cancellation confirmation number (if provided).
- Cite your provincial consumer protection statute by name: "I am exercising my right to cancel under [Province] Consumer Protection Act, section [number], which grants me a 14-day cooling-off period for remote digital purchases."
- Send the email and keep a copy for your records.
- Expect a response within 5-10 business days.
Cancellation by registered mail (if the company ignores email)
If Deepsearch does not respond to your email cancellation or refund request within 10 business days, escalate by sending a formal cancellation notice via registered mail with proof of delivery (called "raccomandata A/R" in Italian legal practice, though you are in Canada and should use Canada Post's Registered Mail service).
Prepare your registered mail notice
- Write a formal letter on plain paper that includes:
- Your full name and email address
- Your subscription account number or the phone number associated with your account
- The date you subscribed and the amount you were charged
- A clear statement: "I hereby formally cancel my subscription to Deepsearch effective immediately. I request a full refund of all charges paid within 14 days of this notice under my provincial Consumer Protection Act cooling-off right."
- Your signature and the date
- Make two copies: one to send, one to keep.
- Address the letter to Deepsearch's parent company or developer (Right Tracks IT or the applicable entity listed in your app's terms of service).
- Visit your nearest Canada Post office and request Registered Mail with Proof of Delivery.
- Hand the letter to the postal clerk and request a receipt confirming the delivery address and tracking number.
- Keep the tracking number and receipt in a safe place.
After cancellation: what to expect and monitor
Cancelling Deepsearch does not always mean the charges stop immediately; billing dates matter, and disputes take time to resolve. Stay vigilant.
Monitor your bank and credit card statements
After you cancel, watch your bank or credit card statement for the next 2-3 billing cycles. If Deepsearch continues to charge you after your cancellation date, contact your bank immediately and dispute the transaction. Under the Payment Card Industry (PCI) rules and your bank's dispute procedures, you have the right to a chargeback if the company charges you after a confirmed cancellation. Most banks will reverse the charge within 30-45 days if you provide proof of cancellation (the screenshot or confirmation email you saved). Yafee strongly advises keeping all cancellation confirmations for at least one year.
Track your refund status
If the company promised a refund, note when you requested it and the deadline (usually 15-30 days). If no refund appears in your account, send a follow-up email requesting a status update and the refund date. If the company does not respond or refuses the refund, document this refusal and escalate to your provincial consumer authority.
What to do if Deepsearch refuses to cancel or refund
Some companies resist cancellation or dispute your cooling-off right. You have legal remedies.
Document everything in writing
Collect and organize all evidence: subscription receipts, cancelled payment confirmations, screenshots of the app's cancellation page or lack thereof, all email correspondence with support, and copies of any registered mail receipts. This documentation is your proof if you escalate.
Contact your provincial consumer protection authority
If Deepsearch refuses to honour your cancellation or refund request within 15 business days, file a complaint with your provincial consumer protection office at no cost to you. These agencies investigate unfair billing practices and can issue enforcement orders compelling the company to refund you and pay penalties. Key provincial contacts include:
- Ontario: Consumer Protection Ontario (part of ServiceOntario)
- British Columbia: British Columbia Consumer Protection Office
- Alberta: Fair Trading Act Enforcement (Government of Alberta)
- Québec: Office de la protection du consommateur (OPC)
- Other provinces: Check your provincial government website for the consumer protection or fair trading agency.
When you file a complaint, provide your full account history, all screenshots and correspondence, and a clear summary of what you are asking the agency to do (cancel your subscription, refund the charges, or both). Yafee has observed that regulatory involvement often resolves disputes within 30-60 days because companies recognize the cost and reputational harm of defying a consumer protection authority.
Dispute the charge with your payment provider
If you paid by credit card, you can file a dispute (also called a chargeback) with your credit card issuer. Provide the card company with proof of cancellation and evidence that the company continued charging you after you cancelled. The card company will investigate and typically reverse the charge within 60 days. Note that filing a dispute does not prevent you from also complaining to the consumer protection authority; both remedies can run in parallel.
Common cancellation mistakes to avoid
Cancellation can feel straightforward, but small missteps undermine your legal position. Approach it methodically and you will protect yourself.
Mistake 1: deleting the app instead of cancelling the subscription
Simply removing the Deepsearch app from your phone does not cancel your subscription. The company will continue to bill you until you formally cancel through your app store or account settings. Before you delete the app, cancel the subscription within the app store (Apple or Google) or on the company's website.
Mistake 2: missing the 14-day cooling-off window
Your provincial cooling-off period is 14 calendar days from the subscription date, not from the date of the first charge. If you delay requesting a refund, you may lose the automatic right to one. File your refund request immediately after you cancel if you are within 14 days.
Mistake 3: failing to screenshot cancellation confirmations
If a dispute arises later, you will need proof that you cancelled. Screenshots of the cancellation confirmation page, confirmation emails, or app store receipts are your strongest evidence. Do not rely on memory or assume the company kept records on your behalf.
Mistake 4: sending cancellation requests via social media or chat instead of official channels
A message to Deepsearch's Instagram or a chat with a bot may feel immediate but is difficult to prove later. Use official email addresses (found in the app's settings or terms) or the app store's formal cancellation process. Formal written communication creates a paper trail.
Mistake 5: not requesting a written confirmation
If you cancel via phone or chat, ask the company to send you a confirmation email naming your subscription, the cancellation date, and the expected refund timeline. Without written confirmation, disputes over whether you cancelled become difficult to prove.
Pricing comparison and alternatives
If you are cancelling Deepsearch because the cost is too high, consider how it compares to similar services, or whether you need a paid people-search tool at all.
| Service | Typical cost (CAD) | Cancellation ease | Key difference |
|---|---|---|---|
| Deepsearch (weekly) | $8.50/week (~$442/year) | App store or web portal | Face search, deep-web scanning |
| Deepsearch (annual) | $57/year | App store or web portal | Same features, lower per-month cost |
| Paid people-search alternatives (e.g., BeenVerified, PeopleFinder) | $20-40/month or $100-200/year | Website account settings | Similar features, monthly or annual billing |
| Public records databases (government sites) | Free to $5 per search | N/A (pay-per-use) | Limited but free or low-cost option |
| Free people-search tools (Google, Facebook, LinkedIn) | Free | N/A | No subscription; limited profile depth |
| Annual paid plan (if considering renewal) | $57-100/year | App store or web portal | Lower cost per month than weekly plans |
Checklist: steps to cancel Deepsearch successfully
Use this checklist to ensure you complete every step and protect your refund claim.
- Record your subscription start date and first billing date from your receipt or bank statement.
- Determine whether you are within 14 days of subscription (cooling-off window).
- Identify the platform where you subscribed: Apple App Store, Google Play, or web portal.
- Log in to the app store or website and navigate to your subscription settings.
- Click "Cancel" or "Manage Subscription" and follow the prompts.
- Screenshot the cancellation confirmation page immediately.
- Save any confirmation email sent by the app store or company.
- If within 14 days, compose a formal refund request citing your provincial Consumer Protection Act.
- Send the refund request via the company's official support email.
- Wait 10 business days for a response.
- If no response or refund appears, send a registered mail notice confirming cancellation and requesting the refund.
- Monitor your bank or credit card for any charges after your cancellation date.
- If charges continue, dispute them with your card issuer and file a complaint with your provincial consumer authority.
- Keep all documentation (screenshots, emails, receipts, registered mail receipts) for at least one year.
Why yafee helps thousands of canadians cancel subscriptions
Subscription cancellation often feels opaque and frustrating because companies deliberately make the process unclear. Yafee exists to translate consumer law into straightforward, actionable steps so you know exactly what you are entitled to and how to enforce those rights. Whether you are cancelling Deepsearch, a streaming service, a fitness app, or any recurring digital charge, Yafee has guided thousands of Canadian consumers through the cancellation process and successfully recovered refunds. Every article on Yafee is written by contract law specialists who ground every recommendation in federal and provincial consumer protection statutes, so you can cancel with confidence. Yafee also tracks which companies comply readily and which resist, helping future consumers make informed choices. Start your cancellation today by following the steps above, and if you encounter resistance, Yafee's guides will show you how to escalate to your provincial consumer authority without cost or legal fees. Your cancellation is your right under Canadian law, and Yafee ensures you exercise it fully.