How to cancel your MyUS subscription and reclaim your money

Why australians use MyUS and when to cancel

MyUS is a US-based package forwarding service that assigns you a dedicated American street address, enabling you to purchase from US retailers and arrange shipment to Australia. Members access consolidation services, extended storage options on premium plans and discounted shipping rates that would otherwise cost significantly more if you shipped directly from US stores to your home address.

Australian shoppers use MyUS to access US-exclusive brands, bulk purchasing options and products unavailable locally. However, once your shopping objectives are complete or the service no longer meets your needs, you need a clear pathway to cancel your account. Yafee has created this guide to walk you through every step of the cancellation process and protect your legal position throughout.

Membership tiers and costs

MyUS offers three primary membership levels: Premium (monthly or annual), Single Package (one-time use) and Business (for high-volume shippers). Premium members receive 30-day free storage windows, unlimited consolidation services and access to member-only shipping discounts. Annual plans require higher upfront costs but deliver prorated refunds if you cancel unused months, while monthly memberships offer flexibility without long-term commitment.

Your membership tier directly affects your cancellation eligibility, refund calculation and processing timeline. Understanding which plan you currently hold is essential before you proceed with cancellation.

Common reasons australians cancel

Most members cancel for one of three primary reasons: they have completed their shopping haul, shipping costs proved higher than expected, or customer service delays frustrated their billing or package disputes. The most preventable cancellations occur when marketing materials do not clearly disclose all fees upfront, causing members to feel misled after receiving their first invoice.

Your consumer rights under australian law

Understanding your legal position is critical when you cancel a subscription with an overseas provider, even though MyUS is based in the United States.

Australian consumer law protections for overseas services

The Australian Consumer Law protects you even when you contract with a US company, provided MyUS targets Australian consumers or accepts Australian payment methods-both of which apply. This means you hold enforceable rights regardless of MyUS's physical location. Yafee advises all Australian consumers to reference this protection when disputing charges or negotiating cancellation terms.

Your legal position: You are protected by the Australian Consumer Law (Competition and Consumer Act 2010) as an Australian consumer, regardless of whether MyUS is registered in Australia. This protection covers misleading representations, unfair contract terms and automatic renewal practices.

Automatic renewal and the 14-day cooling-off period

If MyUS converted your free trial into a paid subscription without your explicit written consent, you have the right to cancel within 14 days under the Australian Consumer Law (Schedule 2). This applies specifically to "continuing payment arrangements" where the contract automatically renews. Document the date your trial ended and the date the first charge appeared on your bank statement.

Many Australians do not realise MyUS trials auto-convert to paid membership, so check your payment history immediately. If you were charged without clear warning or adequate disclosure, cite this breach in your cancellation notice. The Australian Competition and Consumer Commission (ACCC) maintains enforcement authority over this provision, and Yafee recommends referencing the ACCC as your escalation path if MyUS refuses to honour this right.

Misleading or undisclosed fees

Australian Consumer Law prohibits false or misleading representations about price. If MyUS advertised "free consolidation" but later charged dimensional weight fees without transparent disclosure, you have grounds to dispute those charges and demand a refund. Collect screenshots of marketing materials and compare them directly against fees on your invoices to build a documented case.

Disputed fees can be escalated to the ACCC if MyUS refuses to refund. Yafee advises keeping this escalation path available as leverage during your cancellation negotiation, though good-faith communication should always be your first step.

Why postal mail is your most reliable cancellation method

MyUS does not offer an online cancellation portal, which frustrates many Australians accustomed to self-service account closure through a web dashboard.

Understanding MyUS's written cancellation requirement

MyUS requires written cancellation notice via postal mail to their Tampa headquarters. This process typically takes 10 to 14 business days after your letter arrives at their facility. Sending formal written notice creates an auditable trail and ensures MyUS cannot claim they did not receive your request. Yafee strongly recommends this method because it provides proof of cancellation, protects your refund claim and establishes a clear timeline for the company's response.

Why email or phone requests are unreliable

While you may contact MyUS by email or phone to inquire about cancellation, these methods do not guarantee a documented response or binding commitment. Support staff may promise cancellation without processing it, or disputes may arise about whether you actually requested termination. By contrast, a formal posted letter creates documentary evidence that holds up in any dispute with the company or with the ACCC.

Step-by-step cancellation process for MyUS

Follow this procedure to cancel your MyUS subscription with full legal protection and confirmation.

Step 1: gather your account details and payment history

1. Log into your MyUS account and note your account number and email address registered with the service.
   • Screenshot your account dashboard showing your current membership tier and renewal date.
   • Download or screencap your complete payment history, including all charges and fees.
   • Record the date you signed up and the date any free trial period ended.
2. Check your bank or credit card statements for any recurring charges you may have missed.
   • Note the exact date and amount of each MyUS transaction.
3. If you were charged without consent or after a free trial conversion, document this evidence separately.

Step 2: prepare your written cancellation letter

1. Write a formal letter on plain paper or letterhead stating your intention to cancel your MyUS subscription.
   • Include your full name, account number, email address and current mailing address.
   • State clearly: "I hereby request immediate cancellation of my MyUS subscription effective today's date."
   • Request a written confirmation of cancellation to be sent to your email address within 7 business days.
   • If you believe you were auto-charged after a free trial without consent, include a brief statement: "I did not provide explicit written consent for the conversion of my trial to a paid subscription on [DATE]. This cancellation is effective immediately in accordance with the Australian Consumer Law."
2. Keep a copy of the letter for your records before you post it.

Step 3: send your letter via tracked postal service

1. Do not send your cancellation letter via standard mail. Use Australia Post Recorded Delivery or an equivalent tracked service that provides proof of dispatch and delivery.
   • Visit your local Australia Post office or arrange online delivery through auspost.com.au.
   • Request a signature-on-delivery option if available, which confirms MyUS received your letter.
2. Address your letter to MyUS's Tampa headquarters (see cancellation address section below).
   • Write the address clearly on the envelope and retain your Australia Post receipt and tracking number.
3. The recorded delivery option costs approximately AUD $15 to $20 and is non-negotiable for creating an auditable cancellation trail.

Step 4: document your cancellation request and monitor for confirmation

1. Record the date you posted the letter, the tracking number from Australia Post and the exact address to which you sent it.
   • Store this information in a safe place-email it to yourself or save it in a document you can retrieve later.
2. Monitor your email inbox for MyUS's cancellation confirmation within 7 to 14 business days.
   • If you do not receive confirmation within 14 days, use your Australia Post tracking number to confirm delivery, then follow up with a second letter or escalation request (see below).
3. Check your bank or credit card statement to confirm that no new charges appear after your cancellation date.

Step 5: if MyUS refuses to confirm or continues charging

1. If MyUS does not respond within 14 business days or disputes your cancellation, send a formal follow-up letter (again via Recorded Delivery) citing your previous request and the tracking number.
   • State: "I previously requested cancellation on [DATE] via Recorded Delivery tracking number [NUMBER]. I have not received confirmation and continue to be charged. This letter serves as formal notice that I am disputing all charges subsequent to [ORIGINAL CANCELLATION DATE]."
2. Simultaneously, lodge a complaint with the Australian Competition and Consumer Commission (ACCC) through its online portal at accc.gov.au.
   • Provide copies of your two cancellation letters, Australia Post receipts, payment history and email correspondence.
   • State your suspicion that MyUS is operating an unfair contract term or refusing to honour the 14-day cooling-off period.
3. Consider disputing the charges with your bank or credit card provider, which can freeze payments pending investigation.

Understanding your refund eligibility and timeline

Your refund depends on your membership tier and the timing of your cancellation request.

Refunds for annual plans

If you hold an annual MyUS membership, you are entitled to a prorated refund for any unused months remaining on your contract. For example, if you paid AUD $180 for 12 months and cancel after 3 months, MyUS must refund 9 months' worth of the fee (approximately AUD $135). Calculate this amount yourself before you submit your cancellation letter so you can verify MyUS's refund calculation.

Refunds for monthly plans

Monthly memberships are more flexible. If you cancel before the renewal date, you may be entitled to a refund for the current month, depending on MyUS's terms. Check your account settings to confirm your next billing date. If you cancel more than 7 days before renewal, request a refund for the final month. Yafee advises including this calculation in your cancellation letter: "I request a refund for the period from [TODAY] to [RENEWAL DATE], calculated as AUD $[AMOUNT]."

Non-refundable fees and storage charges

MyUS may retain non-refundable processing or administrative fees, though these must be clearly disclosed in your membership agreement and compliant with Australian Consumer Law. Any fees charged after your cancellation date are disputable. Storage fees for packages remaining in MyUS's warehouse after cancellation may also apply, but you must receive written notice of these charges before they are deducted from your refund.

What happens after your cancellation is confirmed

Once MyUS confirms your cancellation, several key actions protect your interests and finalise the process.

Access to your account and stored packages

After cancellation, your MyUS account remains active for a grace period (typically 30 days) so you can arrange final shipment or retrieval of any packages still in their warehouse. You will lose access to consolidation services and forwarding features, but can download your address history and tracking information. If you have packages remaining, contact MyUS support to arrange final shipment before the grace period expires.

Verifying your refund

Monitor your bank account or credit card statement for the refund to appear within 14 to 30 business days of cancellation confirmation. Refunds typically process to the same payment method you used to subscribe. If your refund does not appear after 30 days, send a follow-up inquiry to MyUS with your cancellation confirmation letter and request a refund status update. Yafee recommends taking a screenshot of your bank statement showing the refund date and amount for your records.

Preventing reactivation or auto-renewal

After cancellation, verify that MyUS does not reactivate your subscription or attempt to charge you after your cancellation date. Check your bank statements monthly for 90 days to confirm no further charges occur. If you see any post-cancellation charges, these are unauthorized billing and you have grounds to dispute them with your bank and lodge a formal complaint with the ACCC.

Common cancellation mistakes and how to avoid them

Cancellation delays and disputes are often avoidable. Yafee has identified the most frequent errors so you can sidestep them.

Mistake 1: submitting cancellation via email or phone only

Email and phone support create no binding documentary evidence. MyUS staff may promise cancellation without processing it, or later deny your request. Always send a formal written letter via Recorded Delivery. This is non-negotiable if you want legal protection and a clear refund claim.

Mistake 2: cancelling during your billing cycle without noting the renewal date

If you cancel on day 20 of a 30-day billing cycle, you may lose your refund entitlement for the remaining days. Check your renewal date before you post your cancellation letter and explicitly state in your letter: "I request cancellation effective immediately and a prorated refund for the period from [TODAY] to [RENEWAL DATE]." This prevents ambiguity about your cancellation date.

Mistake 3: failing to retain proof of posting

If you use Australia Post Recorded Delivery but lose your receipt, you cannot prove you sent your cancellation letter if MyUS disputes receipt. Store your receipt and tracking number safely and email them to yourself immediately after posting. Yafee advises photographing your receipt as a backup.

Mistake 4: not documenting evidence of auto-charged trials or misleading fees

If you were auto-charged after a free trial or charged fees not disclosed at sign-up, gather screenshots of marketing materials, your account settings and your payment history before you send your cancellation letter. Without this evidence, MyUS will deny wrongdoing and the ACCC will have insufficient grounds to investigate.

Escalation: what to do if MyUS refuses to cancel or refund

Legitimate refusals are rare, but if MyUS ignores your cancellation request or disputes your refund claim, you have formal escalation options.

Internal dispute process with MyUS

Send a formal complaint letter (again via Recorded Delivery) to MyUS's customer service address, clearly stating that your initial cancellation request was ignored or refused. Reference your first letter's tracking number and request a written explanation of the refusal within 7 business days. State: "If I do not receive a satisfactory response within 7 days, I will lodge a formal complaint with the Australian Competition and Consumer Commission." This often prompts a swift response.

Lodging a complaint with the australian competition and consumer commission

If MyUS still refuses to cancel or refund, visit accc.gov.au and complete the online complaint form. The ACCC investigates breaches of the Australian Consumer Law, including automatic renewal violations, misleading representations and unfair contract terms. Provide copies of your cancellation letters, payment history, screenshots of misleading marketing (if applicable) and any correspondence from MyUS. The ACCC has enforcement authority over overseas companies that target Australian consumers, and Yafee emphasizes that this step often results in successful cancellation and refund within 60 to 90 days.

Disputing charges with your bank

If MyUS continues to charge you after cancellation confirmation, contact your bank or credit card provider and request a chargeback or dispute for "unauthorized billing" or "cancellation not honoured." Most financial institutions in Australia will reverse charges if you provide evidence of your cancellation letter and the company's refusal to process it. Your bank may freeze MyUS's merchant account pending investigation, which incentivizes rapid resolution.

Pricing comparison and refund scenarios

Use this table to calculate your expected refund based on your membership tier and cancellation timing.

Keeping vs. cancelling: a final decision checklist

Before you submit your cancellation letter, consider whether your dissatisfaction is temporary or permanent.

Your legal position and final steps

As an Australian consumer, you hold enforceable cancellation rights regardless of MyUS's US location. The Australian Consumer Law (Competition and Consumer Act 2010) protects you against automatic renewal without clear consent, misleading fee disclosures and unfair contract terms. The Australian Competition and Consumer Commission enforces these protections and will investigate complaints at no cost to you.

Your cancellation is most secure when documented in writing via Recorded Delivery mail. This creates an auditable trail that protects your refund claim and provides evidence if escalation becomes necessary. Yafee has helped thousands of Australian consumers navigate MyUS cancellation with clarity and confidence, ensuring they recover unused fees and prevent future unauthorized charges.

If you experience resistance from MyUS or believe your rights have been violated, lodge a formal complaint with the ACCC. Your documentation-cancellation letters, payment history, screenshots of misleading marketing-forms the foundation of a successful investigation.

MyUS cancellation address

Address your written cancellation letter to:

MyUS Customer Service
3 Belkorp Avenue
Tampa, Florida 33614
United States of America

Use Australia Post Recorded Delivery to send your letter. The tracked service costs approximately AUD $15 to $20 and guarantees proof of dispatch and delivery. Retain your receipt and tracking number for your records. Yafee recommends sending your letter on a Monday or Tuesday to ensure it arrives during a normal business week, reducing the chance of processing delays.