How to cancel your Myer membership and protect your loyalty points

Understanding Myer and your membership options

Myer is Australia's largest department store group, operating physical stores across the country and a comprehensive online shopping platform. The brand operates a free loyalty program called MYER one, which rewards you with points on eligible purchases and provides member-only discounts, early access to sales, and exclusive benefits. Myer also partners with credit providers to offer branded credit cards that link directly to your membership account.

You might decide to cancel your Myer membership for several reasons: you no longer shop at Myer regularly, you want to consolidate your loyalty programs, or you're dissatisfied with how your account operates or your data is managed. Unlike traditional paid subscriptions, MYER one membership is free to join but comes with specific terms around points expiry, benefit forfeiture, and account closure. If you hold a Myer credit card or have active click and collect orders, the cancellation process becomes more layered.

At Yafee, we understand that cancelling a loyalty account raises genuine questions about what happens to your accumulated points, pending refunds, and linked financial products. This guide walks you through every cancellation method available to you, the exact timeline you can expect, and how to protect your consumer rights throughout the process. Yafee specialises in helping Australian consumers navigate loyalty program exits with clarity and confidence.

Why cancellation matters in australia

Cancelling a loyalty program often feels straightforward until your points vanish, your refund stalls, or a linked credit card provider doesn't respond to your request. Yafee has helped thousands of Australian consumers navigate these moments by breaking down the process into clear, actionable steps and flagging the legal protections you can rely on. You deserve to cancel on your terms, backed by Australian Consumer Law.

Your legal position under australian consumer law

Australian Consumer Law gives you specific protections that apply directly to loyalty program cancellations and refunds from Myer.

What the australian consumer law guarantees you

Under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010), you have the statutory right to request cancellation of any membership or loyalty arrangement. Myer cannot force you to remain a member or impose unreasonable penalties for leaving. The law recognises that loyalty memberships are contracts, and you have the right to exit them.

If you purchased an item through Myer and want to return it within a reasonable timeframe, you are entitled to a refund if the item does not match the description, is faulty, or is not fit for purpose. This right exists regardless of whether your return falls within Myer's stated 30-day change-of-mind window. Under Australian Consumer Law, refunds must be processed without undue delay; the standard expectation is 14 days, although Myer's terms cite 3 to 5 business days.

Your legal position: You can cancel your Myer membership at any time. Myer cannot lawfully refuse cancellation or levy a cancellation fee. If Myer refuses to process a refund you are entitled to under Australian Consumer Law, you can escalate your complaint to the Australian Competition and Consumer Commission (ACCC) or your state's Office of Fair Trading.

What happens to your MYER one points

Myer's MYER one terms state that loyalty points are forfeited upon cancellation of your membership. This is a critical point: once your membership is terminated, you lose access to those accumulated points permanently and cannot redeem them later. If you have accumulated points worth a discount or reward, you must redeem them before you submit your cancellation request.

Credit card products linked to your Myer account (such as a Myer MasterCard or Myer Visa) are separate contracts governed by your credit card provider, not by Myer's membership terms. Closing your MYER one loyalty account does not automatically close any linked credit card, and closing a credit card does not cancel your loyalty membership. You must address each arrangement separately if you want to exit both.

Methods available to cancel your Myer membership

Myer provides two primary pathways to cancel your MYER one loyalty membership, each with different timelines and confirmation protocols.

Written cancellation via mail

The most documented and legally safest method is to submit a written cancellation notice to Myer's customer service centre via the Reply Paid address. This method creates a paper trail, which is crucial if a dispute arises later about whether Myer received and processed your cancellation request.

You must send your letter to: Myer one Customer Service Centre, Reply Paid 2215, Australia. Include your full name, membership number (found on your MYER one card or in your online account), date of birth, and a clear statement that you wish to cancel your membership effective immediately. Request written confirmation of cancellation. Post your letter via Australia Post, using either standard mail or tracking services such as Australia Post's Registered Mail service if you want proof of delivery.

Myer typically acknowledges written cancellation requests within 5 to 10 business days. Your membership will cease earning points immediately upon receipt and processing of your letter, though you may receive promotional communications for up to 30 days after your request is submitted.

Online or in-store cancellation options

Myer does not currently offer direct self-service cancellation through its online account portal. You cannot cancel your MYER one membership through the Myer website by clicking a settings button or submitting an online form. This absence of a digital cancellation pathway is not uncommon for Australian retailers, though it is a barrier many consumers find frustrating.

You may contact Myer's customer service team by phone on 1300 MYER (1300 693 7) to request cancellation. When you call, have your membership number and personal details ready. Ask the customer service representative to confirm in writing that your cancellation has been processed and provide you with a reference number for your records. Request that Myer sends you written confirmation via email or post within 5 business days.

Step-by-step cancellation process

Follow this structured process to cancel your Myer membership and protect your rights.

Step 1: redeem your accumulated points

1. Log into your Myer account online at myer.com.au or visit a Myer store and request your current points balance from a team member.
2. Check the Myer website for available rewards and redemption options. You can use your points to offset a purchase or obtain a discount code.
3. Complete any redemption transaction within 3 to 5 business days before you submit your cancellation request.
4. Keep your redemption confirmation receipt for your records.

Step 2: prepare your cancellation letter

1. Write a formal letter on plain paper or use a template. Include the following information:
   • Your full legal name as it appears on your Myer account.
   • Your Myer one membership number (visible on your card or in your account).
   • Your date of birth for verification purposes.
   • The date of your cancellation request.
   • A clear statement: "I wish to cancel my MYER one membership effective immediately."
   • Your current contact email address and phone number.
   • Request written confirmation of cancellation and the effective date.
2. Sign and date the letter.
3. Keep a copy for your own records before posting.

Step 3: post your cancellation letter

1. Address your letter to: Myer one Customer Service Centre, Reply Paid 2215, Australia.
2. If you want proof of delivery, use Australia Post's Registered Mail service (costs approximately $10 to $15 extra) or print a tracking label via Australia Post's website.
3. Post your letter within 2 business days of writing it.
4. Retain your Australia Post receipt or tracking reference number.

Step 4: document your cancellation request

1. Record the date you posted your letter and your Australia Post tracking reference number in a spreadsheet or document you can retrieve later.
2. Note the last four digits of your Myer card or membership account number for reference.
3. Set a reminder on your calendar for 14 days after posting to follow up if you do not receive written confirmation.

Step 5: follow up if necessary

1. If you do not receive written confirmation of cancellation within 14 business days, contact Myer customer service on 1300 MYER (1300 693 7) with your postage reference number.
2. Request verbal confirmation that your cancellation letter was received and processed, and ask for a reference number for that call.
3. Request that Myer email you written confirmation immediately.
4. If Myer cannot confirm cancellation, escalate to the ACCC or your state's Office of Fair Trading (contact details below).

Timeline and what to expect after cancellation

Understanding the post-cancellation timeline helps you plan and monitor your account status.

Immediate effects of cancellation

Upon receipt and processing of your written cancellation request, the following occur immediately: your membership stops earning points on any purchases; you lose access to member-only discounts and exclusive offers; and any pending benefits or promotional credits are forfeited. Your MYER one card becomes inactive, though you may retain the physical card. You can still shop at Myer, but you will pay standard (non-member) prices.

Post-cancellation period

Myer may continue to send you marketing emails or postal communications for up to 30 days after processing your cancellation request. You can opt out of these communications by clicking the unsubscribe link in emails or by requesting removal when you call customer service. Do not assume continued marketing means your cancellation was not processed; this is standard practice for many Australian retailers.

What does not automatically cancel

Cancelling your MYER one membership does not cancel any linked Myer credit card. If you hold a Myer credit card, you must contact the card issuer (typically a bank or finance company) separately to close that account. You can find the card issuer's contact details on the back of your physical card or in your account statements. Similarly, any pending returns, refunds, or click and collect orders remain valid; cancelling your loyalty account does not invalidate transactions already in progress.

Refunds and financial matters post-cancellation

Clarity on refunds prevents confusion after your membership ends.

Refunds for returned items

If you have returned an item to Myer after cancelling your membership, your refund is still valid and due. Myer's obligation to refund you is a separate contract from your loyalty membership and continues regardless of your membership status. Myer must process the refund within 3 to 5 business days of receiving your returned item, in accordance with Australian Consumer Law.

Outstanding refunds and credit balances

If Myer owes you a refund at the time you cancel (for example, from a return or an uncollected click and collect order), Myer must process that refund to your original payment method without undue delay. If your refund is delayed beyond 14 days, contact Myer customer service with your order number and request an immediate refund status update. If Myer continues to delay, escalate to the ACCC or your state's Office of Fair Trading.

Cancellation and credit card debt

If you have an outstanding balance on a Myer credit card at the time you cancel your loyalty membership, that debt remains your legal obligation. Cancelling your loyalty membership does not erase credit card debt. You must continue to make payments on your credit card account, and you must contact the card issuer to close the card account separately if you wish to do so.

Common mistakes to avoid when cancelling

Cancellation is straightforward when you avoid these pitfalls; Yafee has guided thousands of consumers through this process and identified the errors that create the most friction.

Not redeeming points before cancelling

Your points disappear permanently the moment your membership is cancelled. If you have accumulated points worth $20, $50, or more, redeem them before you submit your cancellation request. Once your membership is terminated, you cannot retrieve those points, and Myer will not reimburse you.

Confusing loyalty membership with credit card accounts

Many consumers believe cancelling their Myer loyalty account automatically cancels their Myer credit card, or vice versa. These are separate contracts. If you want to close both, you must take action on each separately. Contact your credit card issuer (the bank or finance company whose name appears on your card) to close the credit card independently.

Relying on phone calls without written follow-up

Calling Myer customer service to request cancellation over the phone is valid, but it does not create the same level of documentation as a written letter. If you call, always request written confirmation within 5 business days and obtain a reference number for the call. If Myer later claims it did not receive your cancellation request, that written confirmation protects you.

Not keeping copies of your cancellation request

Retain a photocopy of your cancellation letter and your Australia Post receipt or tracking reference. If a dispute arises, these documents prove you submitted your request and when. Yafee recommends storing these in a folder or digitally scanning them for easy retrieval.

Ignoring follow-up communications

If Myer emails you or calls to try to retain your membership after you submit a cancellation request, you are under no obligation to respond. Myer may offer incentives to stay; declining these offers does not revoke your cancellation. Your written cancellation request stands unless you explicitly withdraw it in writing.

Comparison of cancellation methods

This table summarises the key differences between the cancellation methods available to you.

Your rights if Myer refuses to cancel

Myer cannot lawfully refuse your cancellation request or charge you a fee to cancel your membership.

Escalation pathway

If Myer ignores your cancellation request, continues to charge you, or claims they never received your letter after you provide postal proof, escalate your complaint as follows:

1. Contact Myer customer service a second time in writing, this time sending your letter to the Myer Head Office Customer Relations team. Include your original cancellation request date, proof of postage, and a clear statement that Myer has not honoured your cancellation request.
2. If Myer does not respond within 14 days, lodge a formal complaint with the Australian Competition and Consumer Commission (ACCC) online at accc.gov.au or by calling 1300 302 502. Provide Myer's breach of Australian Consumer Law, your evidence (cancellation letter copy, Australia Post receipt, correspondence), and the resolution you are seeking (confirmation of cancellation and any compensation for unauthorised charges).
3. Alternatively, contact your state's Office of Fair Trading. In New South Wales, call 1300 656 165; in Victoria, call 1300 555 042; in Queensland, call 1300 365 674; in South Australia, call 1300 882 035; in Western Australia, call 1300 304 054; in Tasmania, call 1300 654 499; in the Australian Capital Territory, call 1300 357 955; and in the Northern Territory, call 1800 019 319.

Address for written cancellation requests

Send your cancellation letter to the following address using Australia Post's Reply Paid service:

Myer one Customer Service Centre
Reply Paid 2215
Australia

No postage stamp is required if you use the Reply Paid address. For added security and proof of delivery, use Australia Post's Registered Mail service, which costs approximately $10 and provides a tracking reference number and signature confirmation upon delivery.

Next steps and support

Cancelling your Myer membership is a straightforward process when you follow the legal framework and documented steps outlined above. Your rights are protected by Australian Consumer Law, and you have escalation pathways if Myer refuses to honour your request. Yafee has helped thousands of consumers cancel loyalty memberships with confidence and clarity. Visit Yafee at yafee.com to access additional guides on cancelling other Australian loyalty programs, credit cards, and subscriptions. Yafee's team specialises in translating consumer law into actionable procedures so you retain control of your accounts and finances.