How to cancel MyUS and stop paying for a service you no longer use

Why you might want to cancel MyUS

MyUS provides a US forwarding address and package consolidation service valued by UK shoppers, but your needs change over time. You may have completed your purchases, found cheaper alternatives, or realised the monthly fees no longer justify the convenience. Cancelling promptly protects your wallet from unnecessary recurring charges.

Many subscribers keep accounts active out of habit, paying membership fees for a service they use infrequently or not at all. Others discover that hidden costs-customs duties, VAT surcharges, and import processing fees-make American purchases far more expensive than expected. If either scenario applies to you, cancelling is the sensible financial decision. At Yafee, we help thousands of consumers understand their cancellation rights and execute them cleanly.

Common reasons for cancelling MyUS

You may cancel for several legitimate reasons. Overestimating your shipping volume is common; many subscribers sign up for premium tiers but rarely consolidate packages. Rising UK import taxes and shipping costs can make American purchases uneconomical compared to buying locally. Some retailers now ship directly to the UK, eliminating your need for a forwarding service altogether.

Competitors with better pricing or superior customer support may offer better value. Others simply complete their intended purchases and no longer require ongoing forwarding. Your circumstances evolve, and cancelling should be straightforward without penalties or hidden obstacles.

Financial impact of staying subscribed

Leaving your MyUS account active costs you money every month. Premium membership charges £5.99 monthly (or £59.99 annually), whilst the Business tier costs £15.99 per month (or £159.99 annually). If you cancel after six months of premium membership, you save approximately £36 in recurring fees. Annual subscribers who cancel mid-year may qualify for partial refunds, depending on MyUS's policy and applicable consumer protections.

Beyond membership fees, you may incur storage charges for packages held beyond standard processing windows. Audit your account activity over the past three months: if you have shipped fewer than three packages, cancellation almost certainly saves you money. Yafee recommends this quick financial audit before deciding whether to stay or cancel.

MyUS membership pricing and what you are paying for

Understanding MyUS's pricing structure clarifies what you will lose if you cancel.

Hidden costs affecting your true expenditure

MyUS's advertised fees represent only part of your total cost. When parcels enter the United Kingdom, you become liable for customs duties, Value Added Tax (VAT), and Royal Mail import processing fees. VAT typically runs at 20 percent of the parcel's declared value, and customs duties vary by product category. A £50 American purchase often costs an additional £15 to £20 in UK taxes before delivery.

Storage fees apply if packages remain in MyUS's warehouse beyond the standard retention period. Consolidation services charge per shipment when you combine multiple purchases into a single delivery. Yafee advises reviewing MyUS's complete Terms of Service to understand the full fee schedule before making your cancellation decision.

Your legal position when cancelling MyUS

UK consumer law grants you specific rights when terminating service subscriptions.

Consumer rights under the consumer rights act 2015

The Consumer Rights Act 2015 governs your relationship with MyUS. This legislation entitles you to cancel a distance contract (one made without face-to-face interaction) within 14 calendar days of entering into the contract, provided MyUS has not yet begun performing the service. If MyUS has already started processing your account, your cancellation rights become more restricted but do not disappear entirely.

Furthermore, you possess the right to request cancellation at any time after the initial 14-day period expires, although MyUS may require you to honour any payment obligations already incurred. The Consumer Rights Act 2015 prohibits MyUS from charging unreasonable exit fees or imposing unfair contract terms that penalise your decision to leave.

Consequently, if MyUS attempts to charge you for cancelling or applies penalties not clearly outlined in their Terms of Service, you have grounds to dispute these charges with your payment provider or escalate the matter to the Consumer Rights Act enforcement body.

Your legal position when cancelling

How to cancel MyUS: step-by-step methods

MyUS offers multiple cancellation routes; choose the method that suits your circumstances.

Method 1: cancel online through your MyUS account

This is the fastest and most convenient route. You can cancel directly from your account dashboard without speaking to anyone.

1. Log into your MyUS account using your email address and password.
   • Visit the MyUS website login page.
   • Enter your registered email and password.
   • Click "Sign In".
2. Navigate to your account settings or profile section.
   • Look for "Account Settings", "My Account", or "Profile" in the main menu.
   • This option typically appears in the top-right corner of the dashboard.
3. Locate the subscription or membership section.
   • Scroll down to find "Subscription", "Membership", or "Billing".
   • Click on the relevant section to view your current plan.
4. Select the option to cancel or downgrade your membership.
   • You may see buttons labelled "Cancel Subscription", "Downgrade Plan", or "End Membership".
   • Click the cancellation option.
5. Confirm your cancellation request.
   • MyUS may ask why you are leaving; this is optional feedback.
   • Review the cancellation summary, including any final charges or refunds.
   • Click "Confirm Cancellation" or "Proceed".
6. Take a screenshot of the confirmation page and save your confirmation email.
   • MyUS will send you a confirmation email containing your cancellation date and reference number.
   • Archive this email for your records.

Method 2: contact MyUS customer service by email

If the online method fails or you prefer written confirmation, email customer support.

1. Compose a clear cancellation email.
   • Use a subject line: "Request to cancel my MyUS account - [Your Account Number]".
   • Include your full name, registered email address, and account number.
   • State clearly: "I request to cancel my MyUS membership effective immediately" or specify your preferred cancellation date.
   • Do not apologise or over-explain; be direct and professional.
2. Send the email to MyUS's official customer service address.
   • Locate MyUS's contact email on their website footer or support page.
   • Use a personal email account you control, not a shared account.
   • Enable read receipts or delivery confirmation if your email provider offers this.
3. Wait for a response confirming your cancellation.
   • MyUS typically responds within 3 to 5 working days.
   • The response should include a cancellation date and confirmation reference.
4. Save the confirmation email and print it if possible.
   • Archive the entire email thread in a cancellation folder.
   • Yafee advises keeping this documentation for at least 12 months in case billing disputes arise.

Method 3: cancel via postal notice

If you prefer a formal paper trail, send a cancellation notice by post to MyUS's registered address.

1. Obtain MyUS's official postal address.
   • Check the contact or legal section of the MyUS website.
   • Look for "Registered Office" or "Customer Service Address".
   • MyUS's principal address is typically listed in their Terms of Service.
2. Write a formal cancellation letter.
   • Include your full name, account number, and registered email address.
   • State the date you wish the cancellation to take effect.
   • Use clear language: "I am cancelling my MyUS membership as of [date]".
   • Keep a copy for your own records.
3. Send the letter by Royal Mail Special Delivery Guaranteed or recorded delivery.
   • This service provides proof of posting and delivery date.
   • Costs approximately £3 to £5 depending on weight.
   • Request a receipt and keep it with your copy of the letter.
4. Allow 5 to 10 working days for delivery and processing.
   • Retain your delivery receipt as proof of timely notice.
   • Yafee recommends this method if you believe MyUS may dispute your cancellation request later.

Method 4: call MyUS customer service

If you prefer to speak with someone directly, telephone support is available during business hours.

1. Locate MyUS's customer service phone number.
   • Visit the MyUS website contact page.
   • Note the hours of operation and any international dialling codes if calling from the UK.
2. Prepare your account details before calling.
   • Have your account number, registered email, and phone number ready.
   • Write down a brief reason for cancellation in case you are asked.
3. Call during the stated business hours.
   • MyUS may require you to confirm your identity before discussing your account.
   • Clearly state your intention to cancel your membership.
4. Ask for a reference number and cancellation confirmation.
   • Request that MyUS email you written confirmation within 24 hours.
   • Note down the representative's name, call date, and reference number.
5. Follow up with a confirmation email.
   • Send an email within 2 hours of your call summarising the conversation.
   • Include the reference number and requested cancellation date.
   • This creates a written record if disputes arise later.

What happens after you cancel MyUS

Cancellation does not happen instantaneously; understand what occurs in the days and weeks following your request.

Timeline and account status

After submitting your cancellation request, MyUS will process it within 3 to 10 working days depending on the method you used. Online cancellations typically process immediately, whilst postal cancellations take longer. Once processed, your account status changes to "Cancelled" and you can no longer use your forwarding address to receive new packages.

Importantly, existing packages already in MyUS's warehouse continue to be processed and shipped to you under your current plan. You remain responsible for paying shipping costs on these outstanding parcels. Consolidation services and any outstanding storage fees will also be charged to your account before final closure.

Accessing your account after cancellation

Your account does not disappear immediately after cancellation. You retain read-only access to your MyUS dashboard for 60 to 90 days, allowing you to track the status of any packages in transit. Use this period to verify that your outstanding orders have shipped and to note the tracking information.

After this grace period, MyUS will archive your account and restrict further access. If you need documentation of your account history (for warranty claims or dispute resolution), download your account statements and package history before the archive period ends. Yafee advises taking screenshots of your final account balance and any refund confirmations.

Refunds and final billing

Refunds depend on the type of cancellation and your membership plan. If you cancel an annual subscription mid-term, MyUS may offer a pro-rata refund for unused months, although this is not guaranteed. Premium monthly subscriptions typically do not trigger refunds; you forfeit the balance of the current month. Business tier refunds are rarer and depend entirely on MyUS's stated policy.

Check your cancellation confirmation email for any refund details. If MyUS owes you a refund, you will receive it via your original payment method within 14 to 30 days. Monitor your bank or credit card statement to confirm the refund has arrived. If no refund appears within 30 days and you believe you are entitled to one, contact your bank's consumer protection team.

Recovering refunds if MyUS refuses to refund you

If MyUS denies your refund claim despite owing you money, you have enforcement options.

Disputing the charge with your bank

Your bank or credit card provider operates independently of MyUS and can investigate disputed charges. Contact your bank's consumer rights department and request a chargeback or reversal of the disputed MyUS charge. Provide your cancellation confirmation, correspondence with MyUS, and evidence that you are entitled to a refund under the Consumer Rights Act 2015.

Your bank will contact MyUS for their account of the dispute. This process typically takes 30 to 60 days. If your bank upholds your claim, the refund is issued to you and MyUS loses the funds permanently.

Escalating to the financial conduct authority

If your bank denies your chargeback claim and you believe MyUS has violated consumer law, escalate the matter to the Financial Conduct Authority (FCA). The FCA enforces consumer protection rules on payment service providers and financial institutions. File a complaint through the FCA's website or contact them by post with copies of all relevant documentation.

The FCA does not award refunds directly but investigates whether MyUS has breached consumer law. A successful investigation may result in enforcement action against MyUS. Furthermore, Yafee's legal partners recommend keeping detailed records of all communications, as these demonstrate your good faith effort to resolve the dispute independently.

Common cancellation mistakes to avoid

Cancellation is straightforward, but these pitfalls can complicate matters; avoid them and you will exit cleanly.

Mistake 1: assuming your account is cancelled without confirmation

Clicking a button does not guarantee cancellation. MyUS may fail to process your request due to system errors, account flags, or backend issues. Always wait for written confirmation from MyUS-either via email or in-app notification-before assuming you are cancelled. Log back into your account 24 to 48 hours after your cancellation request to verify that your status has changed to "Cancelled" or "Inactive".

Mistake 2: failing to retrieve your package history before closure

Once your account is archived, you lose access to historical data. Download your package history, invoices, and customs documentation before your archive period expires. This information is essential if you need to file insurance claims on damaged shipments or dispute Customs charges with HMRC.

Mistake 3: cancelling without checking outstanding packages

Packages already dispatched from MyUS's warehouse will still arrive after cancellation, and you remain responsible for paying associated costs. Verify that all your outstanding orders have shipped before cancelling. If a package has not yet left the warehouse and you do not want it, contact MyUS to cancel that specific shipment before submitting your account cancellation.

Mistake 4: not documenting your cancellation request

If you use the online method, take a screenshot of the confirmation page. If you email or call, save all correspondence and note call details (date, time, representative name, reference number). This documentation protects you if MyUS charges you after cancellation or disputes your cancellation date. Yafee advises treating cancellation documentation as seriously as you would treat a financial receipt.

Mistake 5: ignoring final charges on your payment method

MyUS may apply final charges for storage, consolidation, or shipping after your cancellation date. Review your credit card or bank statement for 60 days following cancellation. If you see unexpected charges, dispute them immediately with your bank as unauthorised transactions if they lack prior approval.

Comparing MyUS with alternative forwarding services

Before cancelling, consider whether an alternative service offers better value.

Research each alternative before committing. Many offer free trial periods or discounted introductory rates. Transfer your current shopping activity to a competitor for one month to compare total costs (membership plus shipping). Yafee recommends testing a new service with low-value purchases before fully switching. This approach ensures you find genuinely cheaper options rather than simply switching to a service with lower advertised fees.

Step-by-step cancellation checklist

Use this checklist to ensure you cancel MyUS correctly and completely.

Summary and next steps

Cancelling MyUS is straightforward when you follow the correct procedure and maintain clear documentation. You possess the legal right under the Consumer Rights Act 2015 to cancel at any time, provided you do not exploit MyUS by requesting refunds for services fully rendered.

Choose the cancellation method that best suits your circumstances: online cancellation is fastest, postal notice creates the strongest legal trail, and email provides a good balance between speed and documentation. Submit your request clearly, retain confirmation, and monitor your account status and bank statement for 60 days afterward.

If MyUS refuses to honour your cancellation or charges you improperly, your bank's chargeback process and the Financial Conduct Authority provide enforcement routes. Yafee has helped thousands of consumers cancel subscriptions cleanly and recover refunds by following this exact procedure.

Proceed now: log into your MyUS account, navigate to your subscription settings, and submit your cancellation request. The entire process takes fewer than five minutes. Once completed, you can redirect your spending to cheaper alternatives or local retailers and reduce your overall shopping costs immediately.

MyUS cancellation mailing address

If you choose to cancel by post, send written notice to:

MyUS Customer Service
Sarasota, Florida
United States of America

Verify the current postal address on the MyUS website contact page before sending, as office locations may change. Use Royal Mail Special Delivery Guaranteed to create proof of postage and delivery, and retain your receipt as evidence.