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Cancel TrainingPeaks: The Right Way
How to cancel TrainingPeaks in south africa: your complete guide to stopping your subscription
What is TrainingPeaks and who uses it
TrainingPeaks is a subscription-based training platform designed for athletes, coaches and fitness professionals who need structured workout planning, performance analytics and real-time coaching integration. The platform syncs with popular fitness devices and apps, allowing runners, cyclists and endurance athletes across South Africa to monitor training load, track recovery and view detailed performance data. Whether you access TrainingPeaks via the website, iOS app or Android app, your cancellation method depends on where you purchased the subscription.
Athletes use TrainingPeaks to follow custom workout plans created by certified coaches. Coaches use it to deliver workouts, monitor athlete progress and adjust training in real-time. The platform offers genuine value if you are serious about structured training and work with a coach. However, if your training priorities have shifted, you have changed coaches, or the subscription no longer fits your budget, cancellation is straightforward once you understand the process.
Why south african athletes cancel TrainingPeaks
Your reasons for cancelling may vary. You might have achieved your training goals, found a free alternative that suits you better, switched to a coach who uses a different platform, or simply decided the monthly cost no longer justifies the value you receive. Whatever your reason, you have legal rights as a South African consumer, and Yafee is here to help you navigate the cancellation process with confidence.
Cancellation complexity depends on where you bought
TrainingPeaks subscriptions can be purchased directly through the website, via the iOS app or through the Android app. Each purchase channel has different cancellation procedures and refund eligibility. Direct web purchases offer the strongest consumer protections, while app-based purchases are governed by Apple's and Google's respective app store policies. Understanding which channel you used is the first step toward a successful cancellation.
Your consumer rights under south african law
The Consumer Protection Act 68 of 2008 and the National Credit Act 34 of 2005 protect your rights as a South African consumer purchasing distance contracts like online subscriptions.
The 7-day cooling-off period and your statutory right to cancel
South African consumer law grants you an unconditional right to cancel most distance contracts within 7 days of purchase or renewal without penalty, reason or liability. This applies to TrainingPeaks subscriptions purchased directly through the website. If you bought your Athlete Edition subscription via the TrainingPeaks website and request cancellation within 7 days, you are entitled to a full refund. The Consumer Protection Act makes this right non-negotiable, meaning no company can legally waive it.
Your legal position: If you purchase a TrainingPeaks subscription on the website, you have 7 calendar days from the date of purchase to request cancellation and receive a full refund. This period begins on the purchase date itself. You do not need to provide a reason, and the company cannot refuse. Your only obligation is to notify TrainingPeaks in writing within the 7-day window. Yafee recommends keeping all purchase confirmations and cancellation requests as evidence of your compliance with this deadline.
Escalation to the national consumer commission if TrainingPeaks refuses your statutory right
If you request a refund within the 7-day window and TrainingPeaks refuses, you can escalate your complaint to the National Consumer Commission (NCC). The NCC is the statutory body responsible for enforcing consumer protection in South Africa and has the authority to investigate breaches of the Consumer Protection Act. If the NCC determines that TrainingPeaks unlawfully denied your refund, it can order the company to repay you in full, plus potential costs.
Document everything before you escalate: your purchase date, the amount paid in ZAR (South African rand), your cancellation request (email, screenshot or written confirmation) and TrainingPeaks' response. The more evidence you hold, the stronger your case with the NCC. You can contact the NCC via their website or phone line to lodge a formal complaint.
Cancellation after the 7-day period: your ongoing rights
After the 7-day cooling-off period expires, you no longer have an automatic right to a refund under the Consumer Protection Act. However, you retain the right to cancel your future subscription renewals at any time. Once you cancel, TrainingPeaks must stop charging you on your next billing date. You typically keep access to premium features until the end of your paid billing cycle, after which your account reverts to free or read-only status.
How to cancel TrainingPeaks on the website
Cancelling your direct web subscription stops automatic renewal immediately and protects you from unwanted charges, while you retain full access to premium features until your current billing period ends.
Step 1: log in to your TrainingPeaks account
Visit the official TrainingPeaks website and log in using your email address and password. If you have forgotten your password, click "Forgot Password" on the login page, then follow the password reset link sent to your email. Ensure you log in to the correct account-if you have multiple email addresses linked to TrainingPeaks, use the one tied to your active subscription.
Step 2: navigate to your account settings
Once logged in, locate the user profile icon or account menu, usually positioned in the top right corner of the page. Click this icon and select "Settings" or "Account Settings" from the dropdown menu. This takes you to your account control panel where all subscription and billing information is managed.
Step 3: find the subscriptions and billing section
In your account settings, look for a section labelled "Subscriptions", "Billing", "Subscriptions & Payments" or "Payment Methods". This section displays all active subscriptions linked to your account, including the plan type, renewal date, and amount charged. If you have multiple subscriptions (for example, an Athlete Edition and a coaching add-on), each will be listed separately.
Step 4: locate and select your active subscription to cancel
Identify the subscription you wish to cancel and click the "Cancel" button, "Manage Subscription" link or the three-dot menu next to the plan name. TrainingPeaks may ask you to select a reason for cancellation from a dropdown menu (for example, "Cost too high", "Found an alternative", "No longer needed"). Select the reason that reflects your situation. This feedback helps the company understand user churn, but your reason does not affect your ability to cancel.
Step 5: review the final cancellation confirmation
TrainingPeaks will display a final confirmation screen summarising your cancellation. Review this carefully to confirm the correct subscription is being cancelled and note the date your access will end. This is typically the last day of your current billing cycle. Take a screenshot of this confirmation for your records.
Step 6: confirm cancellation and save your confirmation number
Click "Confirm Cancellation" or the equivalent button to finalise the process. TrainingPeaks will send a cancellation confirmation email to the address associated with your account. This email typically includes your confirmation number, cancellation date and the date your access ends. Save this email and confirmation number in a safe folder-you will need them if you ever need to dispute a charge or escalate to the NCC.
How to cancel TrainingPeaks on iOS and android apps
If you purchased your TrainingPeaks subscription through the Apple App Store or Google Play Store, you must cancel through the app store itself, not within the TrainingPeaks app. App store subscriptions are managed separately from direct website purchases.
Cancelling your iOS (Apple app store) subscription
Open the Apple App Store app on your iPhone or iPad. Tap your profile icon in the top right corner and select "Subscriptions". Find "TrainingPeaks" in your active subscriptions list. Tap "TrainingPeaks" and then tap "Cancel Subscription". Confirm the cancellation when prompted. Apple will send you a confirmation email. Your access continues until the end of your current billing period, after which the subscription lapses automatically.
Cancelling your android (Google play store) subscription
Open the Google Play Store app on your Android device. Tap your profile icon in the top right corner and select "Manage your Google Account". Navigate to the "Subscriptions" tab. Find "TrainingPeaks" and tap it. Tap "Cancel Subscription" and confirm your decision. Google will send you a confirmation email confirming the cancellation. Like Apple, your access continues until the end of your current billing cycle.
Your eligibility for refunds after cancellation
Whether you receive a refund depends on when you cancel, which platform you used and how many days have passed since your purchase.
Full refund within 7 days (direct web purchases only)
If you purchased your TrainingPeaks subscription directly through the website and cancel within 7 days of purchase, you are entitled to a full refund under South African consumer law. Contact TrainingPeaks' customer support team at the address provided on their Contact Us page and request a refund. Reference your purchase date and the 7-day cooling-off period granted by the Consumer Protection Act. Yafee advises sending this request via email to create a written record.
Partial or no refund after 7 days
After the 7-day cooling-off period, TrainingPeaks typically does not offer refunds for the current billing period. However, once you cancel, the company must not charge you again. Any charges that appear after your cancellation confirmation date are unauthorised and must be disputed immediately. Contact TrainingPeaks' billing support and cite your cancellation confirmation number.
App store refund policies differ from direct web purchases
Apple and Google operate their own refund policies independent of TrainingPeaks. Generally, app store subscriptions purchased via iOS or Android can be refunded within 14 to 15 days of purchase, depending on the app store's current policy. However, this is Apple's or Google's policy, not TrainingPeaks' policy. If you purchased via an app store and want a refund, contact Apple or Google directly through their respective support channels.
What happens after you cancel TrainingPeaks
Cancellation is not instantaneous-understanding the timeline helps you avoid confusion or unexpected charges.
Your access during the notice period
Once you confirm cancellation, you retain full access to all premium features until the end of your current billing period. If your billing cycle renews on the 15th of each month and you cancel on the 5th, you keep access until the 15th. This grace period allows you to download training data, export reports or plan your transition to another platform without losing access mid-cycle.
How to verify your subscription has truly stopped
After your billing period ends, log back into your TrainingPeaks account and check your account settings. Your subscription should no longer appear in the active subscriptions list, or it should show a "Cancelled" or "Expired" status. If your subscription still appears as active after your stated cancellation date, contact customer support immediately. This may indicate a system error or a failed cancellation.
Watch for unwanted reactivation charges
In rare cases, TrainingPeaks or third-party payment processors may reactivate a subscription if a user logs back into their account or mistakenly clicks a reactivation link. Yafee recommends checking your bank or credit card statement 2 to 3 weeks after your cancellation date to confirm no further charges appear. If an unexpected charge occurs, dispute it with your bank immediately and provide your cancellation confirmation number.
TrainingPeaks subscription pricing and plan comparison
Understanding TrainingPeaks' pricing structure helps you decide whether cancellation is right for you or whether you might benefit from a lower-tier plan.
| Plan type | Monthly price (ZAR estimate) | Key features | Best for |
| Athlete Edition (free) | R0 | Basic workout logging, limited analytics, community access | Casual athletes, hobbyists |
| Athlete Edition (paid) | R120-R160 | Custom training plans, coach integration, full analytics | Serious athletes, coached individuals |
| Coach Edition | R160-R240 | Athlete management, batch workout delivery, advanced reporting | Coaches, training professionals |
| TrainingPeaks Plus | R80-R120 | Ad-free experience, priority support, exclusive training resources | Dedicated athletes seeking premium support |
| TrainingPeaks Premium (annual) | R1,200-R1,600 per year | All features, annual billing discount (approx. 15-20%) | Long-term users committed to the platform |
If you are cancelling because of cost, consider downgrading to the free Athlete Edition instead. This retains basic functionality and allows you to re-upgrade later without re-entering your training history. Yafee recommends comparing these costs before cancelling outright.
Common mistakes to avoid when cancelling TrainingPeaks
Cancellation is simple if you follow the correct steps, but several common errors can delay the process or leave you open to unwanted charges.
Mistake 1: cancelling through the wrong platform
If you purchased via the Apple App Store but attempt to cancel on the TrainingPeaks website, your cancellation will fail or apply to the wrong subscription. Always cancel through the platform where you purchased. If you are unsure, check your purchase receipt or bank statement to identify the payment processor (TrainingPeaks, Apple Inc, or Google LLC). Yafee advises keeping all purchase receipts to avoid this confusion.
Mistake 2: assuming cancellation is immediate
Cancellation stops future charges but does not refund your current billing period. You keep access until the end of the cycle. Some users expect to lose access immediately and are surprised to find they still have working login credentials. This is normal and intentional-you have already paid for the current period, so the company provides access through its end.
Mistake 3: not saving your confirmation number or email
TrainingPeaks sends a confirmation email after you cancel. This email is your proof of cancellation. If a dispute arises with your bank or the NCC later, you need this email and confirmation number. Without it, you must rely on TrainingPeaks' records, which may not support your position. Save all cancellation-related emails to a dedicated folder.
Mistake 4: ignoring unexpected charges after cancellation
If a charge appears on your bank statement after your cancellation date, contact TrainingPeaks' billing support immediately-do not wait to see if it resolves itself. Unauthorised charges can compound if left unaddressed. You also have the right to dispute charges with your bank. Document the unwanted charge and reference your cancellation confirmation number in your bank dispute.
Mistake 5: cancelling without exporting your training data first
Once you cancel and your access expires, some historical training data may become inaccessible or harder to retrieve. Before you cancel, download your training history, performance reports and any custom notes you need to keep. Most platforms allow data export through your account settings. This is especially important if you plan to switch to another training platform.
Checklist before and after cancelling TrainingPeaks
Use this checklist to ensure your cancellation is complete and your interests are protected.
| Action | Before cancelling | After cancelling |
| Identify your purchase platform | ✓ Check receipt: direct website, Apple App Store, or Google Play Store | |
| Download training data and reports | ✓ Export all data you wish to keep via account settings | |
| Note your cancellation date within the 7-day window | ✓ If cancelling for refund, count 7 days from purchase date | |
| Access cancellation page and complete process | ✓ Log in, navigate to settings, confirm cancellation | |
| Save confirmation email and number | ✓ File email in a safe location with subject "TrainingPeaks Cancellation" | |
| Monitor your bank statement for 3 weeks | ✓ Check for unexpected charges and dispute if found |
Contacting TrainingPeaks customer support and escalation
If you encounter difficulties cancelling or believe you are owed a refund, contact TrainingPeaks directly through their official channels.
TrainingPeaks' official contact address
TrainingPeaks customer support operates from 285 Century Place, Louisville, Colorado 80027, United States. This address is listed on TrainingPeaks' official Contact Us page and is the correct mailing address for formal cancellation requests and refund disputes. For fastest resolution, use TrainingPeaks' in-app or web-based support portal first, then escalate to postal mail if the company does not respond within 5 business days.
Email-based support and documentation
TrainingPeaks also operates an email support channel accessible through their website. When emailing, include your account email address, subscription type, purchase date, and your specific request (cancellation confirmation or refund). Use clear subject lines such as "Cancellation Request-[Your Name]" or "Refund Request within 7-day cooling-off period". Send via registered email or request a read receipt so you have proof of delivery.
Escalating to the national consumer commission if TrainingPeaks refuses
If TrainingPeaks refuses to honour your 7-day refund right or ignores your cancellation request after 10 business days, you can lodge a formal complaint with the National Consumer Commission. The NCC enforces consumer protection law in South Africa and has powers to order refunds and penalties. You will need your purchase receipt, cancellation request, proof of your attempted contact with TrainingPeaks, and TrainingPeaks' response (or evidence of non-response). Yafee recommends documenting every interaction meticulously before escalating.
Should you cancel TrainingPeaks or downgrade instead
Before you cancel outright, consider whether a downgrade might better suit your current situation.
When cancellation makes sense
Full cancellation is appropriate if you no longer train regularly, have permanently switched to a different platform, or cannot afford any subscription cost. Cancellation is also justified if you have found a free alternative that meets your needs or if your training coach has moved to a different system. In these scenarios, cancellation protects you from unwanted future charges.
When downgrading is smarter
If you use TrainingPeaks occasionally or simply want to reduce costs, downgrading to the free Athlete Edition preserves your account history and allows you to reactivate a paid plan later without re-entering years of training data. Similarly, if you are a coach considering cancellation due to the cost of a Coach Edition subscription, downgrading to the Athlete Edition allows you to remain on the platform while reducing your expense. Downgrading is faster than cancelling and reactivating.
Key takeaway: your next step with yafee
Cancelling TrainingPeaks in South Africa is straightforward once you understand your legal rights and the correct cancellation channel. The Consumer Protection Act guarantees you a 7-day cooling-off period on direct web purchases, meaning you can request a full refund within 7 days of purchase without penalty. After that period, you can cancel at any time to stop future charges, though you keep access through the end of your current billing cycle.
The critical steps are simple: log in to your account, navigate to Subscriptions & Payments, select your active plan, confirm cancellation, and save your confirmation email. If you purchased via an app store, cancel through Apple or Google instead. If TrainingPeaks refuses a refund you are entitled to, escalate to the National Consumer Commission.
Yafee has helped thousands of consumers cancel subscriptions they no longer need, and our guides are designed to give you the information and confidence to do the same. Whether you are downgrading to the free tier or leaving the platform entirely, you now have the knowledge to protect yourself legally and avoid unnecessary charges. Visit Yafee today to explore more guides on cancelling services in South Africa and understand your consumer rights.