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Frequently asked questions
Cancel Clever Brain Training: Your Step-by-Step Guide
How to cancel Clever Brain Training in south africa: your complete guide
Understanding Clever Brain Training and why cancellation matters
Clever Brain Training is a subscription service that delivers daily cognitive exercises and puzzles designed to sharpen your memory, focus and logical reasoning. The service operates across mobile applications and web platforms, with weekly billing cycles that automatically renew unless you actively intervene. In South Africa, the service is accessible via the App Store, Google Play and direct web payment methods, primarily through PayPal.
The service is operated by Cleverside Ltd (registered in Cyprus) and Cogvance Inc (USA), as disclosed in their Terms and Conditions. Weekly charges typically range from R119.99 to R199.99, and these recur automatically on your specified billing date. Many South African subscribers discover unexpected charges when they review their bank statements, which is why understanding your cancellation rights and the precise steps to stop billing is essential.
If you no longer engage with the app, prefer free alternatives, or simply wish to redirect your budget, Yafee has prepared this comprehensive guide to walk you through cancellation on every platform. You will learn your legal protections under South African consumer law, the exact procedural steps for your device, what happens to your account after cancellation, and how to recover charges if the company fails to honour your request. Yafee ensures you finish reading this guide with absolute clarity on how to proceed.
When cancellation makes practical sense
Cancellation is prudent if you realise you no longer use the app regularly, have found alternative tools that suit you better, or observe that weekly charges accumulate faster than you anticipated. You should also cancel if the app does not deliver the cognitive improvements you expected, or if your financial circumstances have changed.
Importantly, cancelling your subscription does not delete your account or erase your progress. Your saved data, achievement history and personalised settings remain intact. You can reactivate your subscription at any point in the future if you decide to resume. This distinction between cancellation (stopping charges) and deletion (removing your account) matters when deciding whether to pause or exit entirely.
What this guide covers
You will discover the exact cancellation procedure for iPhone users, Android users and those who pay via web portal; how to verify that your cancellation has taken effect; what South African consumer law guarantees you as a subscriber; refund eligibility and how to claim back charges; common mistakes that delay cancellation; and a step-by-step checklist to confirm you have completed every required action. Yafee has designed this framework to save you time and prevent frustration.
Your consumer rights under south african law
South African consumer protection law gives you enforceable rights when dealing with subscription services, and understanding these rights empowers you to cancel with confidence.
The consumer protection act and automatic renewal
The Consumer Protection Act (CPA) 68 of 2008 is the primary statute that governs digital subscriptions in South Africa. Section 43 of the CPA explicitly requires that companies make cancellation "easy, simple and at no cost to the consumer." This legal standard means Clever Brain Training cannot hide the cancellation method, obscure it behind multiple steps, or charge you a fee to cancel.
Furthermore, the CPA mandates that the company disclose the renewal terms, frequency and cost clearly before you pay. If those terms were hidden, ambiguous or placed in fine print that a reasonable consumer would miss, the disclosure fails the transparency test. Consequently, you retain the right to cancel and claim a refund under the 14-day cooling off period, regardless of how many weeks have passed.
In accordance with CPA Section 48, if Clever Brain Training refuses to honour your cancellation request or continues charging after you have cancelled, you can lodge a complaint with the National Consumer Commission (NCC). The NCC investigates complaints at no cost to you and possesses the power to compel refunds, cease unfair practices and impose penalties on non-compliant companies.
Your legal position on cooling off and refunds
You have a 14-day right to cancel and receive a full refund if: Clever Brain Training did not clearly disclose the auto-renewal terms, billing frequency, or cancellation method before you completed payment. This applies even if you have used the app extensively. You may lose the 14-day right if: The company can prove it provided transparent, easily accessible disclosure of these terms at checkout and your purchase confirmation restated them. However, you retain the unconditional right to cancel at any time; the 14-day period simply affects refund eligibility.
Your legal right to cancel exists separately from the cooling off period. Even after 14 days, you can cancel your subscription. Your refund claim, however, depends on whether the company's disclosures met the CPA transparency standard. Yafee recommends preserving your original confirmation email as evidence of what terms were presented to you at signup.
Pricing and billing structure
Understanding your current charges helps you calculate potential savings and confirms when you should expect the final payment.
| Subscription tier | Weekly cost (ZAR) | Monthly equivalent (ZAR) | Billing frequency | Auto-renewal |
|---|---|---|---|---|
| Basic | R119.99 | Approx. R480 | Every 7 days | Yes, unless cancelled |
| Premium | R169.99 | Approx. R680 | Every 7 days | Yes, unless cancelled |
| Pro (most popular) | R199.99 | Approx. R800 | Every 7 days | Yes, unless cancelled |
All tiers renew automatically on your billing date. If you cancel mid-week, you retain access until your next scheduled billing date; the company does not refund the unused portion of your current period unless you invoke the 14-day cooling off right. Consequently, timing your cancellation just after a billing cycle completes minimizes forfeited credit.
How to cancel on iPhone and iPad
Cancellation on Apple devices occurs through your App Store subscription settings, not within the Clever Brain Training app itself.
Step 1: open your app store settings
- Unlock your iPhone or iPad and open the App Store application (the blue icon with a white square).
- Tap the profile icon in the top right corner (typically your photo or initials in a circle).
- Select Subscriptions from the menu that appears.
Step 2: locate Clever Brain Training in your active subscriptions
- Review the list of active subscriptions. Clever Brain Training will appear here if your subscription is current.
- Tap on Clever Brain Training to open its subscription details page.
- If the service does not appear, scroll down or check the "Expired Subscriptions" tab to confirm your account status.
Step 3: cancel your subscription
- On the Clever Brain Training subscription page, tap the red Cancel Subscription button near the bottom.
- Apple will ask you to confirm your reason for cancelling. Select the reason that applies (for example, "I don't use the app" or "I found a better alternative").
- Tap Confirm to finalize the cancellation.
Step 4: verify cancellation
- Return to the Clever Brain Training subscription page. The status should now display Expires on [date] instead of Renews on [date].
- You will receive a confirmation email from Apple stating that your subscription has been cancelled. Save this email for your records.
- You retain access to the app until the expiration date shown. After that date, the app will require a new subscription to unlock premium features.
How to cancel on android devices
Android users cancel through Google Play, and the process differs slightly from Apple's interface.
Step 1: open google play and access your subscriptions
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select Payments and subscriptions from the dropdown menu.
- Tap Subscriptions to view all active subscriptions.
Step 2: find and open Clever Brain Training
- Scroll through the active subscriptions list and locate Clever Brain Training.
- Tap on the subscription name to access its management page.
- The page will display your next billing date, current cost and subscription status.
Step 3: cancel the subscription
- Tap the red Cancel subscription button at the bottom of the page.
- Google Play will present a cancellation survey. Complete it honestly; your feedback helps the company improve.
- Confirm that you wish to cancel by tapping Yes, cancel subscription.
Step 4: confirm cancellation is effective
- Return to your subscriptions list. Clever Brain Training should no longer appear under active subscriptions.
- Check your email for a cancellation confirmation from Google Play. This email confirms the effective date of your cancellation.
- Your access continues until the end of your current billing period. On the following billing date, no charge will occur.
How to cancel via web payment portal
If you pay directly through the Clever Brain Training website using PayPal or credit card, you cancel through the account settings on their web platform.
Step 1: log in to your account
- Navigate to the Clever Brain Training website (or access the web version through your subscription details).
- Click Log In and enter your email address and password.
- If you have two-factor authentication enabled, complete the verification step.
Step 2: access subscription settings
- Once logged in, locate the Settings or Account section (often found by clicking your profile name in the top right).
- Select Subscription or Billing from the submenu.
- Your current subscription status and next billing date will display here.
Step 3: cancel your subscription
- Click the Cancel Subscription button or link on the subscription management page.
- The website may present a retention offer (a discount to keep your subscription) or a cancellation survey. Complete or skip as you prefer.
- Confirm cancellation by clicking Yes, cancel my subscription or the equivalent final confirmation button.
Step 4: receive and save confirmation
- The website will display a confirmation message stating your subscription has been cancelled and the date your access ends.
- You will receive a confirmation email to the address associated with your account. Download and save this email for your records.
- Your payment method (PayPal or credit card) will no longer be charged after the cancellation date.
What happens after you cancel
Cancellation does not immediately lock you out of the service. You retain full access until the end of your current billing period, after which premium features become unavailable unless you resubscribe.
Access during the notice period
Between the date you cancel and your final access date, you can continue using all premium features without restriction. You may download or screenshot any data you wish to preserve. You may also change your mind and reactivate your subscription before the final date, in which case your billing resumes normally.
Access after expiration
On the day after your subscription expires, the app will restrict premium exercises and return you to basic features only. Your account and progress data remain stored indefinitely. If you subscribe again in the future, you will find your historical data intact.
Checking your bank statement
Monitor your bank statement or payment method carefully for two billing cycles after cancellation to confirm no further charges appear. If you spot a charge after your confirmed cancellation date, contact the relevant payment platform (Apple, Google or PayPal) immediately to dispute it. Preserve your cancellation confirmation email as evidence of the date you cancelled.
Refund policy and claiming back charges
Clever Brain Training does not issue automatic refunds for unused subscription periods. However, you may claim a refund under specific circumstances grounded in consumer law.
When you are entitled to a refund
You qualify for a full refund of charges from the past 14 days if Clever Brain Training failed to disclose the auto-renewal terms, cost, frequency or cancellation method clearly before you paid. The CPA Section 48 cooling off period applies regardless of how many weeks or months you have held the subscription. To claim this refund, you must demonstrate that the company's disclosure was inadequate.
Additionally, if you discover unauthorized charges after you cancelled (charges that occur after your confirmed cancellation date), you can pursue a refund through your payment provider or the National Consumer Commission.
How to request a refund
- Retrieve your original signup confirmation email and your most recent bank statement showing the disputed charges.
- Identify which charges fall within the 14-day cooling off window (dating back 14 days from when you initiated cancellation or complaint).
- Contact Clever Brain Training's customer support by email, citing the CPA Section 48 cooling off period and requesting a full refund of those charges.
- If the company denies your request or does not respond within 30 days, lodge a complaint with the National Consumer Commission at [email protected] or visit www.thencc.org.za.
Escalation to the national consumer commission
The National Consumer Commission is the statutory body that enforces the Consumer Protection Act across South Africa. You may lodge a complaint at no cost if Clever Brain Training refuses your refund request or fails to respond within a reasonable timeframe. The NCC investigates complaints and can compel the company to refund charges and cease unfair practices.
Common mistakes to avoid during cancellation
Cancellation is straightforward when you follow the correct steps, and Yafee has identified the missteps that most commonly delay or derail the process.
Cancelling within the app instead of through the payment platform
Many users attempt to cancel Clever Brain Training by deleting the app, uninstalling it or clicking a "cancel" button within the app itself. These actions do not stop your subscription. The app and your subscription are separate entities. You must cancel through Apple, Google Play or the web portal, as outlined above. Deleting the app merely removes it from your device; your subscription remains active and continues billing.
Assuming a cancellation confirmation within the app confirms your subscription is cancelled
If the app displays a message saying "Your subscription has been cancelled," verify this through your payment platform before trusting it. Some apps display misleading messages. The only authoritative confirmation is a cancellation email from Apple, Google Play or the payment processor, combined with your subscription status changing in those platforms.
Failing to preserve cancellation evidence
Save every confirmation email and take screenshots of your subscription status showing the cancellation date. This evidence protects you if unauthorized charges appear later or if the company disputes your cancellation. Yafee recommends storing these documents in a dedicated folder for at least 12 months.
Cancelling too late in the billing cycle
If you cancel one day before your next billing date, you will still be charged for that upcoming cycle. You retain access until that billing date passes, but the charge is unavoidable. To minimize waste, cancel immediately after a charge occurs, granting yourself the full week until the next one.
Refund and cancellation checklist
Use this checklist to confirm you have completed every step and protected yourself legally.
| Action | Status | Deadline |
|---|---|---|
| Log in to your payment platform (Apple, Google or web) | [ ] Complete | Today |
| Locate your Clever Brain Training subscription | [ ] Complete | Today |
| Click the cancel subscription button and confirm | [ ] Complete | Today |
| Receive and download cancellation confirmation email | [ ] Complete | Within 24 hours |
| Monitor bank statement for unauthorized charges after expiration date | [ ] Complete | For 2 cycles after cancellation |
| Contact National Consumer Commission if refund is refused (if applicable) | [ ] Complete | Within 30 days if pursuing a refund claim |
Comparing Clever Brain Training to free alternatives
Before confirming your cancellation, consider whether a free or lower-cost alternative might suit your cognitive training needs equally well.
| Service | Cost (ZAR) | Key features | Auto-renewal |
|---|---|---|---|
| Lumosity (free tier) | Free | Daily games, progress tracking | No |
| Peak (basic) | Free (ads) or R119.99/week | Personalized training, leaderboards | Yes |
| Duolingo (cognitive) | Free (ads) or R89.99/week | Language + memory exercises | Yes |
| Elevate | Free (limited) or R149.99/week | Language, math, memory challenges | Yes |
| Puzzle games (various) | Free | Sudoku, crossword, Wordle variants | No |
Many South Africans find that free alternatives or lower-tier options provide equivalent cognitive benefit at a fraction of the weekly cost. Yafee encourages you to trial one or two alternatives before you allow your Clever Brain Training subscription to expire, ensuring your cancellation reflects a genuine preference shift rather than mere cost-cutting.
Contact details and escalation
If cancellation fails or charges continue after you have followed the above steps, use these official contact routes.
Reaching Clever Brain Training customer support
Attempt to contact the company through any support email or form listed in your account settings. Reference your subscription ID, the date you cancelled and your cancellation confirmation number. Allow 7 days for a response. If no response arrives, proceed to the National Consumer Commission.
Filing a complaint with the national consumer commission
The National Consumer Commission is the statutory authority empowered to investigate complaints and enforce consumer protection law in South Africa. You may lodge a complaint by:
- Email: [email protected]
- Post: The National Consumer Commission, 396 West Avenue, Centurion, 0046
- Online: www.thencc.org.za (complaint form available on the website)
Include your subscription ID, original receipt, cancellation confirmation, and a clear account of what went wrong. The NCC investigates at no cost to you and can compel Clever Brain Training to refund charges and comply with the Consumer Protection Act.
Disputing charges through your payment provider
If Clever Brain Training continues to charge you after cancellation, contact your bank, Apple, Google or PayPal directly to dispute the unauthorized transaction. Provide your cancellation confirmation email as evidence. Your payment provider can reverse the charge and may block future attempts by the merchant.
Why yafee exists to help you
Cancelling a subscription should be simple, but companies often obscure the process to retain users. South African consumer law explicitly forbids this practice, yet many subscribers remain unaware of their rights and the straightforward cancellation methods available to them. Yafee has guided thousands of consumers through cancellation of Clever Brain Training and similar services, ensuring they recover unauthorized charges, avoid future billing and exercise their legal rights under the Consumer Protection Act.
This guide equips you with the exact steps for your device, the legal framework protecting you and the escalation route if the company resists. You now understand that your right to cancel is enforceable, your refund claim is credible if the company failed to disclose terms clearly, and the National Consumer Commission stands ready to enforce your rights at no cost. Yafee has helped thousands of consumers cancel their subscriptions successfully and reclaim control of their budgets. You are now ready to do the same.