Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Torguard, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at R 18,05 for 48h, then R 982,94 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Torguard in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Torguard
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Torguard subscription with zero hassle
1
Fill in the form
Give us your details and those of your Torguard subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Torguard. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Torguard refuses your cancellation.
Frequently asked questions
Cancel TorGuard: Your Complete Guide
How to cancel TorGuard in south africa: your complete refund and cancellation guide
Understanding TorGuard and why you might want to cancel
TorGuard is a subscription-based VPN and proxy service that encrypts your internet traffic, masks your IP address, and enables you to access geo-restricted content securely. The service operates across desktop and mobile platforms, and you can purchase directly from TorGuard's website or through the Apple App Store and Google Play, with pricing adjusted for South African users in ZAR (R).
You may decide to cancel TorGuard for several legitimate reasons: a competitor offers better value, your internet privacy needs have changed, performance issues persist despite troubleshooting, or you simply want to reduce monthly expenditure. Whatever your reason, cancelling your subscription need not be complicated. Yafee specialises in guiding South African consumers through digital service cancellations with clarity and legal confidence. Understanding your consumer rights and the exact procedural steps ensures you avoid unexpected charges and retain control of your subscription spending.
Who uses TorGuard and common reasons to cancel
TorGuard attracts privacy-conscious internet users, international travellers needing access to region-locked services, and professionals requiring encrypted connections for sensitive work. However, many South African subscribers cancel because they have migrated to alternative VPN providers, found the monthly cost unsustainable, experienced inconsistent connection speeds, or simply no longer require the service.
If you are in this situation, you are not alone. Yafee has supported thousands of South African consumers through this exact cancellation process, and we have documented the legal safeguards that protect you.
Your consumer rights in south africa
South Africa's Consumer Protection Act (CPA), No. 68 of 2008, guarantees you specific rights when cancelling digital services. The legislation requires businesses to provide transparent, accessible cancellation mechanisms, and TorGuard must make cancelling your subscription as straightforward as purchasing it. You have the right to request a refund if the service fails to meet its advertised specifications or if you cancel within applicable cooling-off periods.
Your legal position: Under section 43 of the CPA, you have the right to cancel any agreement for continuous supply (such as a monthly VPN subscription) within 40 business days of signature, provided TorGuard has not already supplied the service and you have paid for it. If you cancel after that window, your entitlement to a refund depends on TorGuard's own refund policy and whether the service has failed to perform. Keep these rights as your foundation throughout the cancellation process-they are your safety net if TorGuard resists your request or creates unnecessary barriers.
Current TorGuard subscription pricing in south africa
Before you cancel, confirm your current plan and billing cycle; this information determines both which cancellation method you use and your refund eligibility.
TorGuard subscription plans and costs
| Plan type | Billing cycle | South African price (ZAR) | Purchase method |
|---|---|---|---|
| Monthly VPN | Month-to-month | R229.99 | iOS App Store in-app purchase |
| Monthly VPN | Month-to-month | Variable | Google Play Store |
| Annual VPN | 12 months (renewal annual) | Variable | Direct TorGuard website |
| Dedicated IP add-on | Monthly or annual | Variable | Direct website or app stores |
| Proxy service only | Month-to-month | Variable | Direct TorGuard website |
Your exact price depends on when you subscribed and which platform processed your payment. To identify your current plan and next billing date, log into your TorGuard account immediately; this information is displayed on your subscription dashboard and you will need it for cancellation.
Three cancellation methods: identify your purchase route
TorGuard provides three distinct cancellation paths depending on where you purchased your subscription. Identifying your purchase method takes one minute and determines which procedural steps apply to you.
Method 1: cancel via the TorGuard account portal (recommended)
If you purchased directly from torguard.net using a personal account, this is your fastest and most transparent route. The portal method stops future renewals immediately while preserving access until your current billing cycle ends.
- Visit torguard.net and click Login in the top navigation
- Enter your registered email address and password
- If you have forgotten your password, select Forgot password and follow the email reset link
- Navigate to Services in the main menu
- Select My Services
- Locate your active VPN or proxy subscription in the list
- Click Request Cancellation next to your subscription
- A confirmation dialog will appear asking you to confirm the cancellation
- Select Yes, cancel my subscription
- You will receive a confirmation email at your registered address within 2 hours
- Save this email for your records
- Your subscription remains active until the end of your current billing period
Yafee recommends this method because it creates an immediate digital record of your cancellation request. TorGuard cannot dispute the timing or your identity when you cancel via the portal.
Method 2: cancel via email to TorGuard support
If you prefer written communication or cannot access the account portal, you can request cancellation by email to the official TorGuard support address.
- Send an email to [email protected]
- Use the subject line: Subscription Cancellation Request
- Include your full name as registered on the account
- Include the email address associated with your TorGuard account
- Specify the service you are cancelling (VPN, proxy, or dedicated IP)
- State clearly: "I request immediate cancellation of my TorGuard subscription, effective at the end of my current billing cycle"
- Expect a response within 24 to 48 business hours
- TorGuard will confirm receipt of your cancellation request
- They will provide an estimated final billing date
- Preserve the email thread for your records
- Screenshot the email and TorGuard's response
- If you do not receive a response within 48 hours, send a follow-up email
This method is slower than the portal but creates a written trail. Yafee advises sending this email from the same email address registered to your TorGuard account to avoid verification delays.
Method 3: cancel an app store subscription (iOS or android)
If you subscribed through the Apple App Store or Google Play Store, you must cancel through the app store's own platform, not through TorGuard directly. TorGuard cannot process these cancellations.
Cancel TorGuard via apple app store (iOS)
- Open the Settings app on your iPhone or iPad
- Tap your name at the top of the screen
- Select Subscriptions
- Find TorGuard in the active subscriptions list
- Tap it to open the subscription details
- Tap Cancel Subscription at the bottom
- Apple will ask you to confirm; select Confirm Cancellation
- You will see a confirmation message and receive an email from Apple
- Your TorGuard app remains usable until the current billing period ends
- After that date, the app will prompt you to renew
Cancel TorGuard via google play store (Android)
- Open the Google Play Store app on your Android device
- Tap the profile icon (top right corner)
- Select Manage subscriptions
- Find TorGuard in your active subscriptions
- Tap it to open subscription details
- Tap Cancel subscription
- Google Play will ask for your reason (optional feedback)
- Confirm the cancellation by tapping Cancel subscription again
- Google will send you a cancellation confirmation email
- Your access continues until the end of your current billing cycle
App store cancellations are processed by Apple or Google, not TorGuard, so confirmation times vary between 1 and 24 hours. Yafee recommends taking a screenshot of your cancellation confirmation from the app store for your records.
Timeline: what happens after you cancel
After you submit your cancellation request, TorGuard and your app store follow a standard timeline.
Immediate cancellation (0 to 2 hours)
Once you click Request Cancellation in the TorGuard portal or receive email confirmation from TorGuard support, your cancellation is recorded. Your subscription will not renew at the next billing date. You retain full access to TorGuard services until that date arrives.
Billing cycle conclusion (varies)
Your current billing cycle continues as purchased. If you cancelled on 15 March with a monthly subscription due to renew on 20 March, your access ends on 20 March. You will not be charged after that date. If you have an annual plan, you retain access until the 12-month anniversary of your last payment.
Refund eligibility (depends on your circumstances)
You are not automatically refunded for the remainder of your billing cycle unless you cancel within the CPA's 40-business-day cooling-off period or TorGuard's policy explicitly offers pro-rata refunds. Contact Yafee's support team if you believe a refund is due.
Refund entitlements and how to claim them
Your refund eligibility depends on when you purchased, whether you cancelled within the legal cooling-off window, and TorGuard's stated refund policy.
When you are entitled to a refund
Under the CPA, you have an automatic right to cancel and receive a full refund within 40 business days of signing your subscription agreement, provided TorGuard has not already supplied the service in full. If you purchased TorGuard on 1 March, you can cancel and claim a refund up to 20 April (40 business days later, excluding weekends and public holidays).
After the 40-business-day window, your refund entitlement depends entirely on TorGuard's refund policy. TorGuard explicitly states that monthly subscriptions are non-refundable once activated; annual plans may offer a pro-rata refund at the company's discretion.
How to request a refund
- Email [email protected] with the subject Refund Request - Subscription Cancellation
- State your cancellation date
- State your original purchase date
- Include your registered email address and account name
- Explain why you believe you are entitled to a refund (e.g., "I cancelled within 40 business days of purchase" or "The service failed to meet its advertised specifications")
- Attach proof of purchase (email receipt, bank statement, or app store confirmation)
- Screenshot or document the date clearly
- TorGuard will respond within 5 to 10 business days
- They will confirm whether a refund is approved and provide a timeline
- Refunds typically process within 7 to 14 days of approval
- If TorGuard refuses your refund and you believe it is unjustified, escalate to the National Consumer Commission
- The NCC enforces the CPA and can investigate refund disputes
- File a complaint at www.ncc.org.za or call 0861 622 322
Yafee advises keeping all correspondence with TorGuard and your payment records until the refund appears in your bank account. This documentation protects you if the NCC becomes involved.
Common mistakes to avoid when cancelling
Cancelling a digital subscription is straightforward when you follow the correct steps, but several easily avoidable errors can delay the process or jeopardise your refund claim.
Mistake 1: cancelling through the app without confirming portal or email cancellation
If you subscribed directly via torguard.net, deleting the TorGuard app from your phone does not cancel your subscription. The app and your account are separate. You must cancel through the account portal or email. Yafee has documented cases where users deleted the app and discovered they were still being charged three months later.
Mistake 2: forgetting to cancel within the 40-business-day cooling-off period
The CPA's automatic refund protection expires 40 business days after purchase. Once you pass this date, you lose your right to a refund unless you can prove the service failed to perform. Mark your calendar immediately after purchase if you think you might want to cancel.
Mistake 3: cancelling without documenting confirmation
Whether you cancel via portal, email, or app store, take a screenshot or save the confirmation message. If a dispute arises-for example, TorGuard claims it never received your cancellation request-your screenshot is your evidence. Yafee recommends saving the confirmation email in a dedicated folder.
Mistake 4: not checking your billing statement after cancellation
Approximately one week after your cancellation date passes, review your bank statement to confirm TorGuard did not charge you again. If an unexpected charge appears, contact TorGuard immediately and escalate to the NCC if they refuse to reverse it.
Mistake 5: cancelling without understanding your current billing cycle
If you cancel on day 1 of a monthly cycle, you still have 29 days of access. If you cancel on the final day, you lose access in 24 hours. Log into your account and check your next billing date before cancelling so you understand how long you retain access.
What to do after cancellation
You have successfully cancelled TorGuard, but several important follow-up steps protect your interests and ensure a clean break.
Step 1: verify cancellation in writing
Within one week of your cancellation request, log back into your TorGuard account or check your app store subscription list. Your TorGuard subscription should no longer appear in the active subscriptions list. If it still shows as active, send an immediate follow-up email to [email protected] asking for confirmation that your cancellation was processed.
Step 2: monitor your payment method
For 30 days after your cancellation takes effect, check your bank statement or credit card each week. Confirm that no charges from TorGuard appear after your final billing date. If an unexpected charge occurs, contact your bank within 10 days to dispute it. Yafee recommends setting a phone reminder for one week after your cancellation is due to expire, so you do not forget to check.
Step 3: delete TorGuard from your devices (optional)
Once your access expires, you can uninstall the TorGuard app from your phone, tablet, or computer. You are not required to do this, but it removes any temptation to reactivate the subscription or avoids confusion if another user on your device attempts to use the app.
Step 4: request that TorGuard deletes your data (POPIA compliance)
South Africa's Protection of Personal Information Act (POPIA) gives you the right to request that TorGuard delete your personal data once your subscription has ended and no legal obligation requires them to retain it. Send an email to [email protected] with the subject Data deletion request - POPIA compliance and ask TorGuard to confirm deletion of your account, payment records, and usage logs within 30 days. This step is optional but strengthens your privacy.
Comparing TorGuard with alternative VPN services
If you are cancelling TorGuard because you want to switch to another VPN provider, the table below compares key features and pricing of popular alternatives available in South Africa.
| VPN provider | Monthly cost (ZAR approx.) | No-refund policy | Money-back guarantee | Jurisdiction |
|---|---|---|---|---|
| TorGuard | R230 | Yes (post-activation) | No | United States |
| ExpressVPN | R399 | No | 30 days | British Virgin Islands |
| NordVPN | R199 | No | 30 days | Panama |
| Surfshark | R189 | No | 30 days | British Virgin Islands |
| ProtonVPN | R169 | Yes (free tier available) | 30 days (paid plans) | Switzerland |
If cost is your primary concern, ProtonVPN and Surfshark offer lower monthly rates than TorGuard. If you value flexible refund policies, ExpressVPN, NordVPN, and Surfshark all offer 30-day money-back guarantees, whereas TorGuard does not. Yafee suggests testing any new VPN during its money-back guarantee window to ensure it meets your needs before committing to a longer subscription.
Your legal rights: consumer protection framework summary
Your right to cancel TorGuard and receive fair treatment is grounded in South African consumer law. Understanding these protections empowers you to enforce your rights if TorGuard behaves unfairly.
Consumer protection act, no. 68 of 2008
The CPA is the primary legislation protecting digital subscription consumers in South Africa. Section 43 grants you the right to cancel any agreement for the continuous supply of goods or services within 40 business days of signature, provided the supplier has not already supplied the service in full. Once activated, section 48 requires suppliers to process cancellations promptly and at no additional cost to you.
Electronic communications and transactions act (ECTA)
ECTA regulates online transactions and requires TorGuard to provide clear, accessible cancellation mechanisms. If TorGuard makes cancellation deliberately difficult or hidden, you can lodge a complaint with the Department of Communications and Digital Technologies (DCDT).
Protection of personal information act (POPIA)
POPIA ensures you can request deletion of your personal data once your subscription ends. TorGuard must delete your information within 30 days of a valid request, unless legal retention obligations apply.
Escalation: the national consumer commission
If TorGuard refuses to cancel your subscription, denies a refund you believe you are entitled to, or fails to respond to your cancellation request within 5 business days, escalate the complaint to the National Consumer Commission (NCC). The NCC is the statutory body responsible for enforcing the CPA and investigating consumer disputes.
Contact the NCC:
- Website: www.ncc.org.za
- Telephone: 0861 622 322 (toll-free)
- Email: [email protected]
- Physical address: 1 Sandton Drive, Sandown, Johannesburg, 2146
When you contact the NCC, provide your account email, the date of your cancellation request, copies of all correspondence with TorGuard, and clear explanation of the dispute. The NCC will investigate at no cost to you and can compel TorGuard to refund your money or comply with cancellation law.
Final checklist: ensuring your cancellation is complete
Use this checklist to confirm every step of your cancellation is complete and your interests are protected.
| Action | Completed | Date |
|---|---|---|
| Identified my purchase method (website, iOS, or Android) | Yes / No | ___________ |
| Submitted cancellation request via correct method | Yes / No | ___________ |
| Saved/screenshotted cancellation confirmation | Yes / No | ___________ |
| Verified cancellation appears in account portal or app store list | Yes / No | ___________ |
| Confirmed no charge appeared on next billing date | Yes / No | ___________ |
| Submitted refund request (if applicable) | Yes / No | ___________ |
Summary: your path forward
Cancelling TorGuard in South Africa is a straightforward process when you follow the correct steps and understand your legal rights. You have three cancellation methods available: the account portal (fastest), email to [email protected] (documented), or your app store subscription settings (if you subscribed via iOS or Android). Each method creates a record of your cancellation and prevents future charges.
Your consumer protections are strong. The Consumer Protection Act guarantees you the right to cancel within 40 business days and receive a full refund; after that window, your entitlement depends on TorGuard's policy and service performance. The National Consumer Commission enforces these rights and will investigate disputes at no cost to you if TorGuard refuses to honour your cancellation or refund claim.
Document every cancellation step, monitor your payment method for one week after your final billing date, and preserve all email correspondence with TorGuard. If a dispute arises, your documentation is your evidence. Yafee has guided thousands of South African consumers through digital service cancellations and knows the legal landscape intimately; if you encounter resistance from TorGuard or believe your cancellation was not processed fairly, contact our team or escalate directly to the NCC. Yafee ensures you understand your rights and enforce them with confidence, so you never overpay for a service you no longer use.