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Frequently asked questions
Cancel Resumebuild: The Right Way
How to cancel Resumebuild in south africa and stop unwanted charges
What Resumebuild is and why cancellation matters
Resumebuild is an online resume-building platform that lets you create professional CV documents using customizable templates and real-time editing tools. The service operates on a subscription model, charging you monthly (or weekly) for recurring access to Pro features, or offering one-time purchases for specific tools. You access Resumebuild through its website, Apple App Store, or Google Play, depending on your preference.
Many South African users subscribe expecting to build one resume, then forget about the recurring charge. If you signed up and now face monthly debits you did not anticipate, you have clear legal rights under South African consumer law. At Yafee, we specialise in helping consumers like you understand your cancellation options and enforce your rights when service providers refuse to cooperate.
Core features and what you are paying for
Resumebuild offers customizable resume templates, styling options, multiple export formats (PDF, Word, plain text), and real-time editing tools. The platform stores your resume in your account so you can return and revise it whenever needed. You access these features via web browser or mobile app, with billing linked to whichever platform you used to subscribe.
Why you might want to cancel
Common reasons South African users cancel Resumebuild include: accidental subscription during a free trial, realising the tool does not suit your needs, completing your job search, or simply not using the service after initial purchase. If any of these apply to you, your next step is understanding your legal position and choosing your cancellation method.
Your consumer rights under south african law
Before you cancel, know exactly what the Consumer Protection Act (CPA) says about your rights as a digital-services customer in South Africa.
What the consumer protection act says about cancellation
The Consumer Protection Act 68 of 2008 (CPA) grants you the explicit right to cancel distance contracts-which includes online services like Resumebuild-within a reasonable period without penalty. For digital services and software-as-a-service (SaaS) subscriptions, the law recognises a 14-day cancellation window from the date of purchase, provided you have not substantially consumed the service.
Furthermore, the CPA permits you to cancel any recurring subscription at any time by providing written notice to the service provider. Resumebuild must honour your cancellation request and cease charging you immediately or by the end of your current billing period (depending on their terms and conditions). The onus falls on the company to confirm your cancellation in writing.
Your legal position on refunds and chargebacks
If you cancel within 7 days of a charge and can demonstrate you have not materially used the service, you are entitled to a full refund under the CPA. Resumebuild's own refund policy permits refunds within 7 days of payment for valid reasons such as accidental purchase, technical faults, or genuine dissatisfaction.
Refunds requested after 7 days fall into discretionary territory; however, Yafee advises you to document your cancellation request in writing (email is sufficient) and reference the CPA if the company declines. Should Resumebuild refuse, you can escalate to the National Consumer Commission (NCC), South Africa's primary enforcement body for consumer disputes. The NCC investigates complaints at no cost to you and can compel service providers to refund unauthorised or unfair charges.
Resumebuild subscription plans and current pricing in south africa
Review your current subscription plan and pricing so you can request the correct refund amount if eligible and understand exactly what you will stop paying for once you cancel.
Current Resumebuild plans in ZAR
The following table shows the subscription and one-time purchase options available on the South African App Store and Resumebuild's website, all priced in South African rand (ZAR).
| Plan name | Price (ZAR) | Billing cycle | What you unlock |
|---|---|---|---|
| Resume Builder Pro Week | R84.99 | Weekly renewal | Full Pro features for 7 days |
| Resume Builder Pro Month | R169.99 | Monthly renewal | Full Pro features for 30 days |
| Resume Builder Pro Semester | R339.99 | 6-monthly renewal | Full Pro features for 6 months |
| Edit and Styles (one-time) | R199.99 | One-time purchase | Permanent access to editing and styling tools |
| Unlock All Resume Styles (one-time) | R39.99 | One-time purchase | Permanent access to all resume style templates |
Understanding your current charge
Log into your Resumebuild account to confirm which plan you subscribed to and when your next billing date falls. This information appears in your account settings or payment history. If you are unsure, check your email for the most recent Resumebuild receipt-this will specify the plan name, price, and renewal date. Knowing this detail is essential when you contact customer support or the NCC if you need to dispute a charge.
How to cancel Resumebuild in south africa
Follow these step-by-step instructions to cancel your Resumebuild subscription via the method you used to purchase.
Cancel via web browser
- Visit the Resumebuild website and log into your account using your email and password.
- If you do not remember your password, use the "Forgot password?" link to reset it.
- Navigate to your account settings or profile menu, typically found in the top right corner of the screen.
- Look for a "Settings", "Account", or "Subscription" section.
- Locate your active subscription or billing information.
- This section shows your current plan, renewal date, and payment method.
- Select the option to "Cancel subscription", "Manage subscription", or "Delete recurring payment".
- Resumebuild may ask you to confirm your reason for cancellation-you can select "not needed" or "too expensive".
- Confirm the cancellation by clicking the final confirmation button.
- Resumebuild will send you a confirmation email within minutes.
- Save the confirmation email as proof of cancellation for your records.
- You may need this if you later dispute a charge or contact the NCC.
Cancel via apple app store (iOS)
- Open the Apple App Store app on your iPhone or iPad.
- Do not open Resumebuild itself; you must manage subscriptions via the App Store.
- Tap your profile picture or initials in the top right corner of the App Store.
- This opens your account page.
- Select "Subscriptions" from the menu.
- You will see a list of all active subscriptions tied to your Apple ID.
- Find Resumebuild in the list and tap it.
- This opens the subscription details page for Resumebuild.
- Tap "Cancel subscription" or "Edit subscription".
- The App Store will ask you to confirm and may offer a retention discount-decline if you do not want to continue.
- Confirm the cancellation and take a screenshot of the confirmation screen.
- Screenshots serve as proof if you need to claim a refund later.
Cancel via google play store (Android)
- Open the Google Play Store app on your Android phone or tablet.
- Tap your profile icon in the top right corner.
- Select "Payments and subscriptions" from the menu.
- This opens your subscription management page.
- Tap "Subscriptions".
- You will see all active subscriptions linked to your Google account.
- Find and tap Resumebuild.
- The subscription details page opens.
- Tap "Cancel subscription".
- Google Play will ask you to confirm and may show a retention offer-skip this if you are certain you want to cancel.
- Confirm the cancellation and screenshot the final confirmation screen.
- Keep this screenshot as proof of cancellation.
Cancel by contacting Resumebuild customer support directly
- If you cannot find the cancellation option in your account or on your app store, contact Resumebuild's customer support team in writing.
- Use the contact form on the Resumebuild website or email their support address (usually [email protected] or [email protected]).
- Write a clear cancellation request email that includes:
- Your full name and email address linked to the account.
- The subscription plan you want to cancel (e.g., "Resume Builder Pro Month").
- The date you subscribed or the date of your most recent charge.
- A simple statement: "I want to cancel my subscription effective immediately."
- Request written confirmation of your cancellation.
- Ask Resumebuild to confirm the cancellation date and confirm that no further charges will be made.
- Keep a copy of your email and any response from Resumebuild.
- This correspondence is valuable proof if you need to escalate a dispute.
What happens after you cancel Resumebuild
Once you confirm your cancellation, your subscription status changes and Resumebuild must stop billing you.
Timing of the cancellation
Resumebuild typically honours your cancellation request effective immediately or at the end of your current billing cycle, depending on when you cancel. If you cancel mid-cycle, your access usually remains active until the current billing period ends, after which it terminates. Check the confirmation email Resumebuild sends you-it will specify the exact cancellation date.
What you lose and what you keep
After cancellation, you lose access to paid Pro features (advanced templates, export options, and priority support). However, you retain access to your saved resumes and free-tier editing tools, so you can still download your completed CV if needed. Log in and export your resume as a PDF or Word file before your access expires to ensure you have a local copy.
Prevent future unwanted charges
Verify that no further charges appear on your bank statement within 1-2 billing cycles after cancellation. If Resumebuild continues to charge you after you have cancelled, contact your bank or payment provider immediately and dispute the charge as unauthorised. You can also file a complaint with the National Consumer Commission if the company refuses to reverse erroneous post-cancellation charges.
Refunds and how to claim if you are eligible
You may be entitled to a refund if you cancelled within the legal window or if Resumebuild failed to deliver the service as promised.
Refund eligibility under the CPA
The Consumer Protection Act entitles you to a refund if: you cancel within 7 days of payment and have not substantially consumed the service; the service was faulty, misleading, or did not match its description; or you cancelled a recurring subscription and were charged after providing cancellation notice. Resumebuild's own policy generally aligns with this: they refund charges made within 7 days for accidental purchases, technical issues, or simple non-use.
How to request a refund from Resumebuild
- Email Resumebuild customer support or use their online contact form within 7 days of the charge you want refunded.
- Include your full name, email address, the charge amount, and the date of the charge.
- Clearly state your reason: accidental purchase, service not needed, or technical fault.
- Be concise and factual-emotional appeals are less effective than straightforward statements.
- Ask for written confirmation of the refund within a specified timeframe (e.g., 5-10 business days).
- Include a reference to the Consumer Protection Act if Resumebuild hesitates.
- Check your bank account after 7-10 business days for the refund credit.
- Refunds processed to credit cards may take 3-5 additional business days to appear, depending on your bank.
If Resumebuild refuses your refund request
If Resumebuild declines your refund or ignores your request, escalate to the National Consumer Commission. File a complaint at ncc.org.za or contact them at 0860 800 060. Provide the NCC with: your email correspondence with Resumebuild, proof of payment (bank statement or app store receipt), and a clear statement of why you believe the refund is justified under the CPA. The NCC investigates at no cost to you and can compel Resumebuild to refund your money plus interest for unlawful charges.
Common cancellation mistakes and how to avoid them
Most cancellations are straightforward, but a few avoidable errors can delay the process or leave you vulnerable to further charges.
Assuming you have cancelled just by stopping use
Simply ceasing to log into Resumebuild does not cancel your subscription. Many South African users believe that inactivity automatically stops recurring charges-it does not. You must actively cancel via your app store account, the Resumebuild website, or by contacting customer support in writing. If you do not formally cancel, Resumebuild will continue to charge you until your subscription expires naturally or you intervene.
Cancelling the app instead of the subscription
Deleting the Resumebuild app from your phone does not cancel your subscription. The subscription link remains active on your Apple or Google account, and charges continue. You must cancel the subscription itself through your app store account settings, not just uninstall the app.
Forgetting to save your cancellation confirmation
If Resumebuild charges you after you cancel, you need proof of your cancellation request. Always save or screenshot the confirmation message or email. If you contact the NCC or dispute a charge, this proof is invaluable and significantly strengthens your case.
Paying by bank transfer or direct debit without formal cancellation
If you set up Resumebuild payments via a direct debit or recurring bank transfer, cancelling on the app store does not stop your bank payments. You must also contact your bank and cancel the standing instruction. Yafee recommends contacting both Resumebuild customer support and your bank simultaneously to ensure the subscription stops from both ends.
Comparison: cancelling vs. keeping your Resumebuild subscription
Before finalising your cancellation, consider whether the subscription cost justifies keeping it or if cancellation aligns with your current needs.
| Factor | Keep Resumebuild | Cancel Resumebuild |
|---|---|---|
| Cost per month | R84.99 to R339.99 (or one-time R39.99-R199.99) | Zero after cancellation; potential refund if within 7 days |
| Job-search status | Actively job hunting; need to update CV frequently | Employed; no near-term need for CV updates |
| Access to features | Full Pro features, templates, advanced exports | Retain access to free tier and downloaded CVs only |
| Saving money | None; ongoing monthly payments | R85-R340+ per month, depending on plan |
| Legal burden | No action required; subscription continues | Formal cancellation required to stop charges |
Contact address and escalation for complaints
If you need to contact Resumebuild directly or escalate a dispute, use the following details.
Resumebuild customer support
Resumebuild is operated by WorkSimpli Software, LLC, the parent company responsible for billing and customer service. Contact them via their website contact form, or email support at the address provided in your account settings or confirmation email. Typical response time is 3-5 business days.
National consumer commission (South africa's enforcement body)
If Resumebuild ignores your cancellation request or refuses a legitimate refund claim, file a complaint with the NCC. You can lodge a complaint at ncc.org.za, call 0860 800 060, or post to the NCC office in Pretoria. The NCC investigates consumer disputes at no cost to you and can compel service providers to comply with the Consumer Protection Act, including issuing refunds and reversing unauthorised charges.
Your bank or payment provider
If Resumebuild continues to charge you after you cancel, contact your bank's disputes department and request a chargeback or reversal. Provide your bank with proof of cancellation (the confirmation email or screenshot). Your bank can reverse unauthorised post-cancellation charges within 30-90 days of the transaction, depending on your card issuer's terms.
Summary and next steps
Cancelling Resumebuild in South Africa is straightforward when you follow the correct procedure. You have strong legal protections under the Consumer Protection Act: the right to cancel any distance contract within 14 days, the right to cancel recurring subscriptions at any time, and the right to refunds for charges within 7 days if you have not substantially used the service. Choose your cancellation method-web account settings, app store account, or email to customer support-confirm the cancellation in writing, and verify that charges stop within 1-2 billing cycles.
If Resumebuild refuses to honour your cancellation or disputes a legitimate refund claim, escalate to the National Consumer Commission, which enforces consumer rights at no cost. Yafee has helped thousands of South African consumers cancel unwanted subscriptions, claim refunds, and hold service providers accountable when they fail to comply with the law. Visit Yafee.com today to learn more about your cancellation rights, access cancellation templates, and explore tools that help you manage and cancel subscriptions effortlessly. Your refund and your peace of mind are worth the effort.