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Frequently asked questions
Cancel Resume Coach: Step-by-Step Guide
How to cancel Resume Coach in south africa and reclaim your money
What Resume Coach is and why you might want to cancel
Resume Coach is a subscription-based service run by Lead Career SL that helps you build professional resumes and cover letters using templates, artificial intelligence suggestions, and career coaching guidance. You access the platform through the ResumeCoach website or mobile apps on iOS and Android. The service charges your account on a recurring basis, which means you must take deliberate action to stop the billing before your next renewal date.
Many South African professionals subscribe to Resume Coach expecting to accelerate their job search, but discover after initial use that the service does not match their expectations, the templates lack local relevance, or the AI feedback provides minimal practical value. Others find the subscription cost does not justify the benefits, particularly when comparable resume tools exist at no cost online. Whatever your reason for cancelling, Yafee is here to guide you through the process safely and help you avoid unnecessary charges.
Why south african users cancel Resume Coach
Users in South Africa typically cancel for three primary reasons: the service auto-renewed without transparent notification, the resume templates did not align with local South African job market conventions, or the coaching features felt impersonal and formulaic. Some discover that South African recruiters prioritise LinkedIn profiles over traditional resumes, making the subscription feel unnecessary. Yafee recognises that your money holds real value, and cancelling a service that no longer serves you is a financially prudent decision.
The importance of cancelling before your next billing cycle
Resume Coach will continue charging you on your renewal date unless you actively cancel your subscription. South African consumer protection law grants you certain rights, but the responsibility for initiating cancellation rests with you. Act now to prevent unwanted charges appearing on your bank or credit card statement.
Your consumer rights in south africa
South African law protects your rights as a consumer when you purchase services online or through recurring subscriptions. Understanding these protections strengthens your position if Resume Coach resists your cancellation request or refuses to issue a refund.
Consumer protection act and cooling-off periods
The Consumer Protection Act (CPA) of South Africa grants you a five-business-day cooling-off period for distance transactions. This means if you signed up for Resume Coach online without visiting a physical premises, you may have the right to cancel within five working days and receive a full refund, provided the company has not yet fully performed the service. However, if you have already accessed resume templates and used the coaching features, this right may not apply because the service has been substantially delivered. Yafee advises you to check your sign-up date and act quickly if you fall within this window.
What the CPA requires from Resume Coach
Lead Career SL, the company operating Resume Coach, must provide you with clear and accessible cancellation information before you complete your purchase. The company must also confirm your order in writing and respond to formal cancellation requests within a reasonable timeframe. If they fail to honour these legal obligations, you have grounds to escalate your complaint to the National Consumer Commission (NCC), South Africa's official enforcement authority for consumer rights.
How to escalate if Resume Coach refuses to cancel
If Resume Coach ignores your cancellation request or insists on continued billing without justification, contact the National Consumer Commission directly. Provide them with copies of your cancellation request, proof of payment, and evidence that Resume Coach has not responded to your communications. The NCC can investigate and compel the company to comply with South African consumer law. Yafee recommends keeping detailed records of all communication, including email timestamps and screenshots, for this reason.
Your legal position
In accordance with the Consumer Protection Act, you have the right to cancel a distance contract and receive a refund if Resume Coach fails to meet its legal obligations. The NCC can fine Lead Career SL up to 10 per cent of annual turnover for wilful non-compliance. You are not obliged to accept evasion or delays.
Methods to cancel Resume Coach
Resume Coach offers multiple cancellation pathways, although the effectiveness of each route depends on how promptly Lead Career SL responds. The most reliable methods combine direct account cancellation with formal written notice.
Cancel through your Resume Coach account dashboard
The first and fastest step is to cancel directly through your account settings on the ResumeCoach website or mobile app. This action stops your subscription immediately and prevents further automatic charges.
- Log in to your Resume Coach account using your email and password
- Navigate to your account settings or profile section (usually found in the top-right menu)
- Look for the "Subscription", "Billing", or "Plans" option
- Select "Cancel subscription" or "Downgrade plan"
- Review any final charges and confirm your cancellation
- Save or screenshot the cancellation confirmation page for your records
Complete this step first, even if you plan to send a formal cancellation letter. Dashboard cancellation creates an immediate audit trail and stops recurring charges on the spot.
Send a formal cancellation letter by email
Following dashboard cancellation, send a formal written cancellation request to Resume Coach's customer support email. This creates a legally documented record of your cancellation and your awareness of the CPA's requirements.
- Compose an email with the subject line: "Formal Cancellation Request - Resume Coach Subscription"
- Include the following information:
- Your full name and email address associated with your Resume Coach account
- Your subscription start date (check your confirmation or first invoice)
- Your account ID or the email linked to your subscription
- The date you wish the cancellation to take effect (ideally immediately)
- A clear statement: "I am cancelling my Resume Coach subscription effective immediately in accordance with the Consumer Protection Act of South Africa"
- Request written confirmation of cancellation within three business days
- Send the email to the support contact listed on the ResumeCoach website or your latest invoice
- Keep a copy of the email in a dedicated folder for reference
Escalate to lead career SL head office if customer support does not respond
If Resume Coach's standard support email does not respond within five working days, escalate your cancellation request to the company's Barcelona headquarters. This signals serious intent and creates additional documentation for any future dispute with the National Consumer Commission.
- Send a follow-up cancellation letter by registered mail or email to:
- Lead Career SL, registered address in Barcelona, Spain (obtain the current address from the ResumeCoach website "About Us" or legal footer)
- Title the letter: "Formal Notice of Cancellation - Resume Coach Subscription [Your Account Email]"
- Reference your original cancellation request and the date you sent it
- State that you are escalating the request due to lack of response from standard customer support
- Reiterate your demand for immediate cancellation and written confirmation
- Request delivery confirmation if sending by post
- Retain proof of postage or email delivery for your records
Contact your bank or credit card provider to dispute charges
If Resume Coach continues charging you after you have cancelled and the company does not respond to your written requests, your bank or credit card provider can intervene. This step protects you if Lead Career SL refuses to honour your cancellation.
- Log in to your online banking portal or mobile banking app
- Locate the Resume Coach charge in your transaction history
- Select the transaction and choose "Dispute charge" or "Raise a query"
- Provide the bank with:
- Screenshots of your cancellation request
- Copies of your formal cancellation email
- Proof that Resume Coach has not responded
- Your statement that you did not authorise the continued charge
- Your bank will initiate a chargeback investigation on your behalf
- Cooperate with the bank's requests for additional evidence
Resume Coach pricing and billing cycles
Understanding Resume Coach's pricing structure and billing frequency helps you calculate potential refunds and plan your cancellation timing. The following table outlines common Resume Coach subscription tiers available to South African users.
| Plan | Monthly cost (ZAR) | Billing frequency | Cancellation priority |
|---|---|---|---|
| Basic (monthly) | R199-R249 | Every 30 days | High |
| Premium (monthly) | R399-R499 | Every 30 days | High |
| Annual plan | R1,999-R2,499 | Once per year | Highest - refund eligibility |
| One-time lifetime access | R4,999-R5,999 | No recurring charges | Low - no refund expected |
If you are on an annual plan, your cancellation is urgent because you may be eligible for a pro-rata refund of unused subscription time under the CPA. Contact Yafee or the National Consumer Commission immediately to discuss refund eligibility if you are within the first six months of a yearly subscription.
When to cancel and how to avoid unwanted charges
Timing your cancellation correctly ensures you do not lose money to overlapping billing periods. The following guidelines help you avoid paying for services you no longer use.
Cancel at least three days before your renewal date
Resume Coach's billing system typically processes charges two to three days before your official renewal date. To guarantee cancellation takes effect before the next charge, submit your cancellation request at least three working days in advance. Check your original confirmation email or latest invoice for your exact renewal date.
Request a pro-rata refund for unused time
If you cancel mid-cycle and have paid for the full month or year, you may be entitled to a refund for the unused portion of your subscription under CPA guidelines. Write to Resume Coach explicitly requesting a pro-rata refund calculated from your cancellation date to your original renewal date. Yafee recommends including this calculation in your formal cancellation letter to demonstrate you understand your rights.
Monitor your bank statement for up to 30 days
After cancelling, monitor your bank or credit card statement for the next 30 days. If Resume Coach charges you again after your confirmed cancellation date, this constitutes a breach of the CPA. Report it to the National Consumer Commission and your bank immediately.
What happens after you cancel Resume Coach
Cancelling your subscription triggers a sequence of events you should understand and verify. Yafee walks you through each stage so you know what to expect.
Immediate access loss
Upon cancellation, your access to Resume Coach typically ends within 24 hours. You will no longer be able to log in, edit resumes, or access coaching features. If you need to download or export your resume before cancellation completes, do so immediately after submitting your cancellation request.
Confirmation email
Resume Coach should send you a confirmation email within three to five working days acknowledging your cancellation and confirming the end of your subscription. This email constitutes proof of your cancellation. If you do not receive this email within five days, follow up with a second formal request referencing your original cancellation date.
Final invoice
You may receive a final invoice showing any remaining balance or pro-rata adjustment. Review this invoice carefully. If you believe Resume Coach charged you for time after your cancellation date, dispute the charge with your bank using this invoice as evidence.
Common mistakes when cancelling Resume Coach
Most South African users who struggle with Resume Coach cancellations have made a preventable error. Yafee highlights the most frequent mistakes so you can avoid them.
Cancelling only through the app without formal written notice
Cancelling through the Resume Coach mobile app or website creates an internal record, but does not create a legally documented cancellation notice under the CPA. Always follow dashboard cancellation with a formal email or letter to customer support. This dual approach proves to the National Consumer Commission that you acted in good faith and that Resume Coach had clear notice of your intent to cancel.
Assuming automatic cancellation has taken effect
Do not assume your cancellation is complete until you receive written confirmation from Resume Coach. Monitor your next billing date carefully. If a charge appears, treat it as a breach and escalate immediately to your bank and the National Consumer Commission.
Failing to download or export your resume before cancellation
Once your subscription ends, you lose access to your Resume Coach account and cannot retrieve documents you created within the platform. Export or download your resume, cover letter, and any other work before your cancellation takes effect.
Not keeping records of cancellation requests
Screenshots, email copies, and timestamps are essential if you later need to prove you cancelled in good faith. Create a dedicated folder on your device or cloud storage containing all cancellation correspondence. Yafee advises keeping these records for at least 12 months after cancellation.
Refunds and your rights under south african law
Resume Coach's refund policy must align with the Consumer Protection Act. Understanding your entitlements prevents you from accepting unfair refusals.
Five-day cooling-off refund
If you cancel within five working days of purchase and have not substantially used the service, Resume Coach must refund your full payment. Contact them immediately if you fall within this window and have not accessed coaching features or templates. Yafee recommends citing the CPA Section 16 in your refund request to establish your legal basis.
Pro-rata refund for unused subscription time
If you cancel after the cooling-off period but before your annual renewal date, you may be entitled to a refund for the unused portion of your subscription. Calculate this as: (remaining days / total annual days) x annual subscription cost. Request this refund explicitly in your formal cancellation letter and provide the calculation.
Refund disputes and national consumer commission escalation
If Resume Coach refuses a refund you believe you are entitled to, file a complaint with the National Consumer Commission. Provide them with your signed service agreement, proof of cancellation, proof of payment, and your refund calculation. The NCC can compel Lead Career SL to comply with South African law.
Contact details for Resume Coach cancellation and escalation
Send all cancellation requests, refund claims, and formal notices to the following addresses. Keep copies of every communication.
Primary customer support email
Check the ResumeCoach website footer or your latest invoice for the current customer support email address. Typically, this reads [email protected] or a similar domain. Include "CANCELLATION REQUEST" in the subject line to ensure your email is routed correctly.
Lead career SL registered office
For escalation or formal cancellation notices, address your letter to:
Lead Career SL
Barcelona, Spain
(Obtain the specific street address from ResumeCoach.com or Companies House records)
Send the letter by registered mail with delivery confirmation so you have proof of receipt.
National consumer commission (NCC) complaint escalation
If Resume Coach fails to respond or refuses to honour your cancellation or refund rights, file a complaint with:
National Consumer Commission
328 Witch-Hazel Avenue
Eco Park, Centurion, 0157
Tel: +27 (0) 12 428 8000
Website: www.ncc.org.za
Provide the NCC with your cancellation request, all correspondence with Resume Coach, and evidence that the company has not complied with your legal rights. The NCC will investigate at no cost to you.
Summary and next steps
Cancelling Resume Coach in South Africa is a straightforward process when you follow the correct legal and procedural steps. The Consumer Protection Act protects your right to cancel distance contracts and claim refunds for unused services. Act decisively by cancelling through your account dashboard, sending a formal written cancellation request, and monitoring your bank statement for the next 30 days. If Resume Coach does not comply, escalate to the National Consumer Commission with your documented evidence. Yafee has helped thousands of consumers cancel unwanted subscriptions and reclaim their money by following this clear, legally grounded approach. Start your cancellation today and take control of your subscription spending.
Important warning
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