Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Noveltells, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at R 18,05 for 48h, then R 982,94 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Noveltells in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Noveltells
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Noveltells subscription with zero hassle
1
Fill in the form
Give us your details and those of your Noveltells subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Noveltells. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Noveltells refuses your cancellation.
Frequently asked questions
Cancel Noveltells: The Right Way
How to cancel Noveltells and protect your subscription in south africa
What Noveltells is and how the subscription works
Noveltells is a subscription-based digital reading and writing platform that connects authors with readers through serialized fiction and collaborative story tools. You access the service via iOS app, Android app, or web browser, depending on your preference. The platform is operated by Multibook International Publishing Group Limited, a Hong Kong-registered company that handles your billing and account management.
When you subscribe to Noveltells, you gain access to a library of stories, writing tools, and community features. Your subscription renews automatically on a monthly or annual basis, depending on which plan you selected. Charges appear on your bank or credit card statement under the merchant name associated with your payment method or account provider.
How subscription billing works on each platform
If you signed up through the Apple App Store, your subscription is managed by Apple and billed to your Apple ID. If you downloaded the app from Google Play, Google handles your billing. If you subscribed directly through the Noveltells website, the company charges your payment method directly. This distinction matters because your cancellation method must match your signup method.
Pricing and plan options
| Plan type | Renewal frequency | Typical cost (ZAR) | Access level |
|---|---|---|---|
| Monthly subscription | Every 30 days | R49-R99 | Full library and tools |
| Annual subscription | Every 12 months | R299-R599 | Full library and tools |
| Free tier (if available) | N/A | R0 | Limited stories only |
Why you might want to cancel Noveltells
You may choose to cancel for legitimate reasons, and Yafee recognizes that subscription decisions change as your priorities and budget shift.
Common reasons subscribers step back
You might cancel because you have finished reading the stories you wanted to explore, your reading habits have changed, or the subscription no longer aligns with your monthly expenses. Some subscribers find that the platform does not meet their expectations, that they prefer other reading services, or that they are not using the features enough to justify the ongoing cost. Whatever your reason, canceling is your right as a consumer, and you deserve a clear, straightforward process.
The financial impact of keeping an inactive subscription
Unused subscriptions drain your account every month. If you signed up for Noveltells but no longer read regularly, your money disappears into charges you do not use. Yafee recommends auditing all your active subscriptions at least quarterly and canceling any service that no longer serves you. This simple habit can save you hundreds of rand annually.
Your consumer rights when canceling Noveltells in south africa
South Africa's Consumer Protection Act (CPA) and the National Credit Act (NCA) protect you when you cancel digital subscriptions. Understanding these rights puts you in control and ensures you receive fair treatment.
The cooling-off period and your legal position
Under Section 16 of the CPA, you have the right to cancel certain distance contracts (including online subscriptions) within 14 calendar days of purchase or acceptance, provided the contract clearly states this right. Noveltells does not prominently advertise a cooling-off period or money-back guarantee on its public pages. Consequently, if you cancel within 14 days of your initial purchase, you should request this protection in writing and reference the CPA. Request a refund and cite Section 16 of the Consumer Protection Act in your communication to Multibook International Publishing Group Limited.
Your legal position: If Noveltells fails to disclose your cancellation rights clearly at signup, you may have grounds to dispute charges and claim a refund even after the 14-day period. The burden falls on the company to prove that contract terms were transparent.
Clarity of terms and automatic renewal rules
The CPA requires that all subscription terms be clear, fair, and accessible before you commit your money. Auto-renewal clauses must be explicit and easily visible, not buried in dense fine print. Section 43(1)(c) of the CPA specifically prohibits unfair contract terms. If Noveltells does not state how to cancel or what happens after cancellation with equal prominence to the price and benefits, you have grounds to challenge ongoing charges. Screenshot the terms you agreed to at signup; these become evidence if a dispute arises.
Disputing unauthorized or persistent charges
If Noveltells continues to bill you after you have canceled, or if you discover charges you never authorized, you can dispute the transaction with your bank or payment provider. Under the National Credit Act and CPA, your financial institution must investigate your dispute within a set timeframe (typically 10-30 working days) and can reverse charges if fraud or error is proven. Contact your bank's dispute department immediately and provide written evidence of your cancellation request.
How to cancel Noveltells across all platforms
Your cancellation method depends on where you subscribed initially. Yafee walks you through each route step by step to ensure you cancel correctly and retain proof of your request.
Canceling a subscription on iOS through apple app store
If you subscribed to Noveltells through the Apple App Store, you must cancel through Apple's system, not through the Noveltells app itself. Apple manages your billing and renewal.
- Open the Settings app on your iPhone, iPad, or Mac.
- Tap your name at the top of the screen.
- On Mac, go to System Settings and sign in if prompted.
- Select Subscriptions.
- You will see all active and expired subscriptions linked to your Apple ID.
- Find Noveltells in the list and tap it.
- If you do not see it, scroll down or search for the app name.
- Tap Cancel Subscription (or the equivalent option shown).
- Apple will ask you to confirm; select the final cancellation prompt.
- Take a screenshot of the cancellation confirmation.
- Store this as proof that you canceled on the specific date.
Your subscription will remain active until the end of your current billing cycle. No refund is issued for the current period unless you fall within the 14-day cooling-off window and request one in writing.
Canceling a subscription on android through google play
If you subscribed to Noveltells via the Google Play Store, Google manages your subscription and billing. You must cancel through Google Play, not the Noveltells app.
- Open the Google Play Store app on your Android device.
- Ensure you are logged into the Google account associated with your subscription.
- Tap your profile icon in the top right corner.
- Select Payments and subscriptions from the menu.
- Tap Subscriptions.
- All active subscriptions linked to your account will appear.
- Select Noveltells from the list.
- The subscription details page will open.
- Tap Cancel subscription.
- Follow the prompts to confirm cancellation and select a reason (optional).
- Photograph or screenshot the final cancellation confirmation.
- Save this proof in a safe location.
Your access will end at the close of your current billing period. Refunds are not automatic unless you qualify for the 14-day cooling-off period.
Canceling a direct subscription through Noveltells' website
If you subscribed directly on the Noveltells website or in-app (not through Apple or Google), you must cancel through your Noveltells account.
- Visit the Noveltells website or open the app.
- Log in with your account credentials.
- Navigate to Account Settings or Subscription Settings.
- Look for a menu option labeled My Subscriptions, Billing, or Account.
- Locate your active subscription and select the option to Manage or Cancel.
- The platform may ask you to confirm your choice and state a reason.
- Review the final notice and confirm cancellation.
- Note the cancellation effective date shown on screen.
- Take a screenshot of the confirmation message.
- Screenshot the cancellation date and any confirmation number or reference.
- Send a follow-up email to the contact address below for written confirmation.
- Include your account email, subscription ID (if available), and the date you canceled in-app.
If the Noveltells website does not offer a self-service cancellation option, or if the option is not working, proceed to the next section on contacting the company directly.
Canceling by contacting multibook international publishing group limited directly
If you cannot cancel through the app or website, or if you have canceled but wish to request an urgent refund or dispute a charge, contact Noveltells' parent company directly.
- Gather your account and subscription details.
- Note your account email address, subscription ID (if you have one), and the payment method you used.
- Note the dates and amounts of any charges you wish to dispute.
- Compose a written cancellation request or refund dispute.
- Address it to Multibook International Publishing Group Limited (Hong Kong).
- State clearly that you wish to cancel your Noveltells subscription effective immediately.
- Include your full name, account email, and phone number.
- If you are within the 14-day cooling-off period, reference Section 16 of the Consumer Protection Act (CPA) and request a full refund.
- Keep your request under 200 words and use a professional tone.
- Send your request to the contact address listed in the "Cancellation address" section below.
- Use registered mail or a tracked delivery service so you have proof of sending.
- Alternatively, check the app or website for an in-app support chat or email contact form.
- Wait for a response within 10 working days.
- Save all replies and confirmation emails.
- If you receive no response or a refusal, escalate to the National Consumer Commission (NCC).
- File a formal complaint with the NCC (South Africa's consumer enforcement body) if the company refuses to honor your cancellation or fails to process your request.
What happens after you cancel Noveltells
Cancellation does not happen instantly. Understanding the timeline helps you avoid surprise charges and reclaim your money if you are entitled to a refund.
Your access timeline after cancellation
Once you cancel, you retain access to Noveltells until the end of your current billing cycle. If your subscription renews on the 15th of each month and you cancel on the 5th, your access continues until the 15th, and you will not be charged again. This grace period is standard across digital subscriptions and applies whether you canceled through Apple, Google, or directly.
Refund eligibility and how to request one
Refunds depend on when you cancel and which law applies. Under Section 16 of the Consumer Protection Act, you may claim a refund if you cancel within 14 calendar days of your initial purchase. If you cancel after 14 days, refunds are at the discretion of Noveltells unless you have grounds to dispute the charge (for example, unauthorized billing or a breach of contract terms).
| Scenario | Refund eligibility | Action |
|---|---|---|
| Canceled within 14 days (first purchase) | Eligible under CPA Section 16 | Email company and cite CPA; attach proof of purchase |
| Canceled after 14 days (standard cancellation) | Not eligible unless terms violated | Request may be denied; escalate if charge was unauthorized |
| Unauthorized charge or billing after cancellation | Eligible under CPA and NCA | Dispute with your bank immediately |
| Contract terms were not clearly disclosed | Eligible (company breach) | Request refund in writing with evidence; escalate to NCC if refused |
| Recurring charge after you canceled | Eligible for refund of unauthorized charges | Dispute with bank and contact Noveltells in writing |
To request a refund, send a written email to the address listed below and reference the relevant law. Yafee recommends keeping your request factual and short. Ask the company to confirm refund receipt within 14 days. If they refuse or do not respond, file a dispute with your bank and escalate to the National Consumer Commission.
Common mistakes to avoid when canceling Noveltells
Most cancellation problems stem from easily preventable oversights. Yafee has helped thousands of consumers avoid these traps and reclaim money that companies wrongly withheld.
Mistake 1: canceling in the wrong place
Many users cancel through the Noveltells app but forget that Apple or Google still has an active subscription active. The app cancellation does not automatically stop the app store from renewing. Always cancel through the exact platform where you signed up. If you are unsure, check your bank or credit card statement to see which merchant name appears (Apple, Google, or Noveltells); that is where you must cancel.
Mistake 2: failing to screenshot or document your cancellation
If a dispute arises later, your bank or the company may ask for proof that you canceled. A screenshot of the cancellation confirmation page-showing the date, time, and confirmation message-protects you legally. Save this file to your phone or email it to yourself immediately after canceling.
Mistake 3: not following up in writing within 14 days if you want a refund
The 14-day cooling-off period is your strongest legal protection. If you cancel within this window and want a refund, you must send a written request to the company within the same 14-day window. A verbal cancellation through the app is not enough to prove you requested a refund under the CPA. Send an email or registered letter within 14 days and retain the proof of sending (tracking number or email read receipt).
Mistake 4: not disputing repeated charges immediately
If Noveltells bills you after you canceled, contact your bank within 30 days. Banks have the strongest ability to reverse charges and investigate fraud. Do not wait several months; the longer you delay, the weaker your legal position becomes.
Preventing unwanted charges and protecting your payment method
After you cancel, you can take steps to prevent accidental re-subscription or protect yourself against unauthorized charges.
Monitor your bank statements regularly
Check your bank or credit card statement at least weekly for the first month after cancellation. Look for any charges from Apple, Google, or Multibook. If you see a charge, immediately contact your bank and report it as unauthorized.
Consider removing your payment method
Some users delete their saved payment method from the app store or platform after cancellation. This adds a barrier if they accidentally re-subscribe. However, this step is optional and not necessary if you trust yourself to avoid re-downloading the app.
Check your email for confirmation
After 48 hours, you should receive a confirmation email from Apple, Google, or Noveltells acknowledging your cancellation. If you do not receive one, send a follow-up email to the company contact address and request written confirmation.
Cancellation address and contact information
If you need to cancel by mail, request a refund, or escalate a dispute, use the following details.
Direct contact with multibook international publishing group limited
Send written cancellation requests or refund disputes to:
Multibook International Publishing Group Limited
(Registered in Hong Kong)
Registered office and contact address: As listed on the Apple App Store or Google Play Store provider information for Noveltells
Recommended: Use the in-app contact form or support email (if available on the Noveltells website or within the app itself) for fastest response.
Include in your message:
• Your full name and account email address
• Subscription ID or order reference (if available)
• Date you initiated cancellation
• Reason for cancellation (optional)
• Any charges you wish to dispute, with dates and amounts
• Reference to the Consumer Protection Act if claiming a 14-day refund
If the company does not respond or refuses your cancellation
Escalate to the National Consumer Commission (NCC), South Africa's official consumer enforcement body. File a formal complaint if Noveltells fails to cancel your subscription, refuses to issue a refund you are entitled to under the CPA, or continues to bill you after cancellation.
National Consumer Commission (NCC)
Website: www.ncc.org.za
Complaints line: Email or online complaint form via their website
Yafee also recommends documenting every step: your cancellation date, screenshots, emails sent, and responses received. This paper trail strengthens your position if you need to escalate to the NCC or pursue a dispute with your bank.
Summary and next steps
Canceling Noveltells is straightforward once you understand your legal rights and follow the correct procedure for your platform. Cancel through Apple, Google, or the Noveltells website depending on where you signed up. Take screenshots as proof. If you cancel within 14 days of purchase, request a refund in writing and cite the Consumer Protection Act. If the company refuses or continues to charge you, escalate to your bank (for immediate charge reversal) and then the National Consumer Commission (for formal enforcement).
Yafee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and protect themselves from hidden charges. Your money is yours; do not let unused subscriptions drain your account. Use the steps above to cancel with confidence, and contact the National Consumer Commission if you encounter any resistance from Noveltells or Multibook International Publishing Group Limited.