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Frequently asked questions
Cancel LiveCareer: The Right Way
How to cancel LiveCareer and stop unwanted charges in singapore
What LiveCareer is and why cancellation matters
LiveCareer is an online platform that helps you build professional resumes and cover letters using AI-powered templates and downloadable formats. The service operates on a subscription model, offering a free tier with basic text editing and a paid Premium tier that unlocks PDF and Word exports, unlimited storage, and premium templates. You access LiveCareer through their website or mobile app, and most users sign up for a low-cost 14-day trial that auto-renews unless you cancel before the renewal date.
Subscription services depend on user inertia. Your credit card continues to be charged monthly unless you actively intervene. At Yafee, we recognise that many people discover the auto-renewal charge too late and find themselves locked into recurring payments they no longer need. Understanding your cancellation rights and the exact steps to stop these charges protects your financial security and puts control back in your hands.
When you should cancel LiveCareer
You may have signed up for the 14-day Premium trial, completed your job application, and no longer need the service. Alternatively, you may have discovered that the free tier meets your needs entirely, making the paid subscription an unnecessary recurring expense. You might also wish to cancel because you prefer competitor tools, have landed a position and no longer need resume-building support, or simply want to reduce your monthly subscriptions. Whatever your reason, Yafee explains your legal rights and walks you through the cancellation process step by step so that you stay in control.
Why auto-renewal happens and how to stop it
LiveCareer charges your registered payment method automatically on your renewal date unless you cancel beforehand. This is standard practice in the SaaS industry, but it creates a legal obligation on the company to provide clear cancellation pathways and adequate notice before renewal. In Singapore, the Consumer Protection (Fair Trading) Act requires that you receive transparent billing information and the right to cancel without unreasonable barriers. Cancelling before your renewal date prevents the next charge from hitting your account.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act provides you with several statutory protections when you purchase online services like LiveCareer.
The 14-day cooling-off period explained
If you sign up for LiveCareer's Premium trial or any paid plan, you have a statutory right to cancel within 14 calendar days of purchase and receive a full refund, provided the service has not yet been substantially used. This cooling-off period is a mandatory consumer protection under the Consumer Protection (Fair Trading) Act. LiveCareer advertises the 14-day Premium trial partly because this legal requirement exists. To exercise this right, you must cancel within the 14-day window and document your cancellation request in writing (email is sufficient). Keep a record of your signup date and the cancellation confirmation to prove your timing if a dispute arises.
Your legal position: You are entitled to a full refund if you cancel within 14 days of purchase, regardless of whether you used the service extensively. Once the 14 days expire, your refund entitlement weakens significantly, though you retain the right to cancel future renewals.
Protections after the 14-day window
Once the cooling-off period ends, the Consumer Protection (Fair Trading) Act no longer grants an automatic right to a refund for the current billing cycle. However, you retain the unconditional right to cancel your subscription and prevent future charges. You can also request a prorated refund for unused time, though LiveCareer is not legally obligated to grant it. Yafee recommends submitting any refund request in writing via email to create a paper trail. If LiveCareer refuses and you believe the company has breached its contract or misled you about charges, you may escalate the matter to the Consumers Association of Singapore (CASE) for mediation or lodge a complaint with the Info-communications Media Development Authority (IMDA) if applicable.
Your right to cancel future renewals
Regardless of when you signed up, you have an unconditional right to cancel your subscription at any time to prevent future auto-renewals. LiveCareer must honour your cancellation request within a reasonable timeframe (typically within 24 to 48 hours) and confirm the cancellation via email. If charges continue after you cancel, you can dispute them with your bank and demand a chargeback, then escalate to CASE if the company refuses to refund you.
How to cancel LiveCareer via the web portal
The most direct method to cancel LiveCareer is through your account settings on the website. Follow these steps carefully to ensure your cancellation is processed before your next renewal date.
Step 1: log into your LiveCareer account
- Open your browser and navigate to livecareer.com.
- Click the "Log In" button (usually located in the top-right corner).
- Enter your email address and password.
- If you have forgotten your password, click "Forgot password" on the login page and follow the reset link sent to your email.
Step 2: access your account settings and subscription details
- Once logged in, locate your profile icon or account menu (usually in the top-right corner).
- Click on your profile icon to reveal a dropdown menu.
- Select "Settings" or "Account Settings" from the menu options.
- Look for a tab or link labeled "Subscription," "Billing," or "Plans."
- This section displays your current plan status, next renewal date, and payment method.
Step 3: locate and click the cancel subscription button
- In the Subscription or Billing section, find the button labeled "Cancel Subscription," "Manage Subscription," or "Cancel Plan."
- Click this button immediately. Do not delay, as auto-renewal happens automatically on your renewal date.
- Read any on-screen prompts carefully. LiveCareer may ask why you are leaving or offer a discounted rate to retain you.
- Ignore any upsell offers and proceed to complete the cancellation.
Step 4: confirm your cancellation request
- LiveCareer will display a confirmation screen summarizing your cancellation.
- Verify that your cancellation is effective immediately or by your next renewal date (whichever applies).
- Click "Confirm Cancellation" or a similar final button to complete the process.
Step 5: verify and document your cancellation
- Check your email inbox within 10 minutes for a cancellation confirmation from LiveCareer.
- This email will state your cancellation is effective and when your access will end.
- Screenshot both the confirmation page on the website and the confirmation email.
- Save these files to your computer or cloud storage as proof of cancellation for your records.
- If you do not receive a confirmation email within 15 minutes, contact LiveCareer support immediately and forward them a screenshot of the cancellation screen.
Cancelling via the apple app store or google play store
If you subscribed to LiveCareer through your mobile app rather than the website, you must cancel through the app store that processed your payment. Cancelling on the website will not cancel a subscription you purchased through the app.
Cancel through the apple app store (iOS)
- Open the Apple App Store app on your iPhone or iPad.
- Tap the account icon in the bottom-right corner.
- Select "Subscriptions" from the menu.
- Find "LiveCareer" in your active subscriptions list.
- Tap "LiveCareer" and then select "Cancel Subscription."
- Follow the on-screen prompts to confirm cancellation.
- You will receive a confirmation email from Apple. Save this for your records.
Cancel through google play store (Android)
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner.
- Select "Manage subscriptions" or "Subscriptions."
- Find "LiveCareer" in your active subscriptions.
- Tap "LiveCareer" and select "Cancel subscription."
- Confirm your cancellation when prompted.
- Google will send a confirmation email to your registered Google account. Keep this confirmation.
Cancellation timing and what happens next
Understanding the timeline between cancellation and access cessation prevents confusion and protects your account security.
Immediate cancellation vs. end-of-billing-cycle cancellation
LiveCareer may offer two cancellation options: immediate cancellation (your access ends right away) or end-of-cycle cancellation (you retain access until your next renewal date passes). If you cancel immediately, your account will be downgraded to the free tier. If you choose end-of-cycle cancellation, you keep your Premium features until the renewal date but will not be charged again. Yafee recommends choosing end-of-cycle cancellation if the option exists, as it allows you to use the service through the date you have already paid for.
What to expect after cancellation
- Your subscription status will change to "Cancelled" in your account settings.
- Your next renewal date will disappear from your billing section.
- No charges will appear on your credit card after your current billing cycle ends.
- You may retain access to your created resumes and cover letters even after downgrading to the free tier, depending on LiveCareer's policy.
- If you cancelled after your renewal date had already passed, your refund request may be denied; however, Yafee recommends submitting one anyway via email to establish a record.
Monitor your next credit card statement
After cancelling, review your credit card or bank statement 3 to 5 business days after your previous renewal date. Confirm that no LiveCareer charge appears. If a charge does appear despite cancellation, contact your bank immediately to dispute the transaction and request a chargeback. Simultaneously, email LiveCareer support with your cancellation confirmation and the charge receipt, demanding a refund within 10 business days.
Refund eligibility and how to request one
Your refund rights depend on when you cancel relative to your purchase date and whether you are still within the cooling-off period.
Refunds within the 14-day cooling-off period
If you cancel within 14 calendar days of signing up for a paid LiveCareer plan, you are entitled to a full refund under the Consumer Protection (Fair Trading) Act. To claim this refund, cancel your subscription as described above, then email LiveCareer support immediately with the following information:
- Your account email address.
- Your signup date (from your confirmation email).
- Your cancellation date and time.
- The total amount charged to your account.
- A clear statement that you are cancelling within the 14-day cooling-off period and requesting a full refund.
LiveCareer should process the refund within 10 to 14 business days. If it does not, escalate to CASE (Consumers Association of Singapore) by filing a complaint online at case.org.sg.
Refunds after 14 days
Once the 14-day window closes, LiveCareer is not legally required to refund you for the current billing cycle. However, you can request a prorated refund for unused time as a goodwill gesture, particularly if you cancel shortly after a renewal charge. Yafee recommends submitting this request in writing via email to create a documented record. While refusal is likely, a paper trail protects you if the dispute escalates. Email LiveCareer support and state:
- Your account email and subscription ID (if visible).
- The most recent charge date and amount.
- The number of days you used the service in that billing cycle.
- A polite request for a prorated refund of unused time.
If LiveCareer refuses, you may escalate to CASE for mediation, though success is not guaranteed after the 14-day period.
LiveCareer pricing and plan comparison
Understanding the cost structure helps you decide whether the paid plan justifies the expense.
| Plan | Monthly cost (SGD) | Key features | Auto-renewal |
|---|---|---|---|
| Free tier | $0 | Text-only resume and cover letter editing; basic templates | No |
| Premium (14-day trial) | $2-5 trial, then $19.99/month | PDF and Word exports; unlimited storage; premium templates; AI suggestions | Yes, unless cancelled |
| Premium annual | $149.99/year (equivalent to $12.50/month) | Same as monthly Premium | Yes, unless cancelled |
If you only need basic resume editing and text downloads, the free tier is sufficient and requires no cancellation. The Premium trial costs $2 to $5 and converts to $19.99 per month (or $149.99 annually on a longer plan) unless you cancel within 14 days. If you cancel within the 14-day trial period, you recover the trial cost as a refund. If you cancel after 14 days but before the first full monthly charge, you may retain your access through the end of that cycle without incurring future charges.
Common cancellation mistakes to avoid
Many users encounter avoidable problems during cancellation. Stay alert and follow these guidelines to ensure your cancellation succeeds on the first attempt.
Mistake 1: cancelling only on the app but not on the website
If you signed up through the mobile app, cancelling via the app store does not automatically cancel your web account, and vice versa. You may need to cancel in both places if you have subscriptions linked to both your app and web accounts. Log into both livecareer.com and your app store account (Apple or Google) and verify that both subscriptions show as cancelled.
Mistake 2: missing the 14-day cooling-off deadline
The 14-day refund window begins on your signup date, not your first charge date. If you signed up on 1 January, your deadline is 14 January at the time of signup. Missing this deadline by even one day eliminates your automatic refund right. Set a calendar reminder for day 13 if you are unsure whether to keep the service.
Mistake 3: assuming a charge reversal means cancellation was successful
If you cancel after your renewal date and a charge has already posted to your account, the charge does not disappear automatically. You must separately request a refund or chargeback. Cancellation stops future charges; it does not undo past ones.
Mistake 4: not saving cancellation confirmation
LiveCareer's cancellation confirmation email is your only proof that you cancelled on a specific date and time. If a dispute arises, this email is essential. Take screenshots of the confirmation page and save the confirmation email to a dedicated folder or print it.
Mistake 5: contacting only app store support instead of LiveCareer directly
If you cancel through Apple or Google, the app store processes the cancellation, but LiveCareer may not receive immediate notification. Contact LiveCareer support separately via their website to confirm your cancellation is recorded in their system. This prevents service reactivation due to a sync delay.
How to contact LiveCareer support
If your cancellation does not process, you encounter technical issues, or you need to dispute a charge, contact LiveCareer support directly. Yafee recommends using email so that you have a written record.
LiveCareer contact methods
- Email support: Look for a "Contact Us" or "Support" link on the livecareer.com homepage. Submit your request with your account email, cancellation date, and specific issue.
- In-app support: Open the LiveCareer app, navigate to Settings, and select "Help" or "Contact Support."
- Phone support: Check the LiveCareer website for a customer service phone number (availability may vary by region).
When contacting support, include your account email, a clear description of your issue, screenshots of your cancellation request and any charges, and a specific request for resolution. Remain professional and factual. Yafee has guided thousands of users through support escalations, and documenting every interaction dramatically improves your chances of success.
Escalation options if LiveCareer refuses to cancel or refund
If LiveCareer ignores your cancellation request or refuses a refund you are entitled to, escalation paths exist under Singapore law.
Dispute resolution with your bank
Contact your bank or credit card issuer and request a chargeback for any LiveCareer charge you dispute. Provide the bank with your cancellation confirmation email and proof that the charge occurred after cancellation. Most banks reverse such charges within 5 to 10 business days. Once the chargeback is filed, inform LiveCareer that you have disputed the charge with your bank.
Complaint to the consumers association of singapore (CASE)
If LiveCareer refuses to honour a cancellation or denies a refund within the 14-day cooling-off period, file a complaint with CASE. You can submit a complaint online at case.org.sg. Provide your account email, all correspondence with LiveCareer, cancellation confirmations, and charge receipts. CASE will attempt mediation and escalate if necessary. This process is free and is recognized by Singapore retailers as the official consumer dispute mechanism.
Complaint to the info-communications media development authority (IMDA)
If your complaint involves misleading marketing or deceptive billing practices specific to digital services, you may also file a complaint with the IMDA. This is a secondary escalation route if CASE mediation fails.
Key cancellation checklist
Use this checklist to ensure you have completed every step and protected yourself fully.
| Step | Action | Status |
|---|---|---|
| 1 | Log into your LiveCareer account on the website | [ ] Done |
| 2 | Navigate to Account Settings and open the Subscription section | [ ] Done |
| 3 | Click "Cancel Subscription" and confirm the cancellation | [ ] Done |
| 4 | Screenshot the confirmation page immediately | [ ] Done |
| 5 | Receive and save the cancellation confirmation email | [ ] Done |
| 6 | If subscribed via app, also cancel through Apple App Store or Google Play Store | [ ] Done |
| 7 | Monitor your credit card statement for any charges 3-5 business days after renewal date | [ ] Done |
| 8 | If within 14 days, email LiveCareer requesting a full refund with proof of cancellation | [ ] Done |
What yafee recommends before you cancel
Before you cancel LiveCareer, consider whether the free tier truly meets your needs or whether the Premium plan provides genuine value for your situation. If you are mid-job search and the premium templates and PDF export features accelerate your applications, keeping the subscription for one more month might justify the cost. However, if you have completed your resume or switched to other tools, cancellation is the right choice. Yafee exists to ensure you understand your full range of options and make informed financial decisions without pressure or hidden charges.
Subscription creep-accumulating small monthly charges that eventually total hundreds of pounds annually-is one of the most common financial traps in the digital economy. By understanding how to cancel, you regain control of your spending and protect yourself from unwanted renewals. Yafee has helped thousands of consumers cancel subscriptions, recover refunds, and challenge unfair charges. Use the steps above to cancel LiveCareer confidently, document everything, and escalate to CASE if the company resists your cancellation or refund request.
Your financial security matters. Take action today, and contact LiveCareer support immediately if you encounter any obstacles to cancellation.
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