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Frequently asked questions
Cancel Evernote: Your Step-by-Step Guide
How to cancel Evernote in south africa: your complete guide to protecting your notes and understanding your rights
What Evernote is and why south africans cancel
Evernote is a cloud-based note-taking and organisation platform that lets you capture, store and search notes, documents, images and files across your phone, tablet and computer. Many South Africans use it for work projects, personal journaling, recipe collection and research. However, your needs change over time, and cancellation becomes necessary when the service no longer aligns with your workflow or budget.
You might decide to cancel because you have found a cheaper alternative, switched to a different note-taking application, or simply no longer require premium features. Whatever your reason, Yafee is here to guide you through the process cleanly and ensure you understand your cancellation rights and refund entitlements before you proceed. Your consumer protection rights in South Africa are comprehensive and enforceable, and understanding them strengthens your position throughout the cancellation process.
How evernote's subscription model works
Evernote operates on a freemium model. You can use the free tier indefinitely, but if you want offline access, higher upload limits, advanced search functionality and other premium capabilities, you must pay for Evernote Plus or Evernote Premium.
You can purchase your Evernote subscription in three distinct ways: directly from Evernote's website, through the Apple App Store, or via Google Play. Where you buy your subscription matters significantly when it comes to cancellation procedures and refund eligibility. Consequently, you must identify your purchase method before you initiate the cancellation process, as each channel operates under different terms and requires different steps.
The difference between cancelling and downgrading
Cancellation differs fundamentally from downgrading. When you cancel your Evernote subscription, you terminate your paid plan entirely and revert to the free tier. Your notes remain in your account, but you lose access to premium features such as offline notebooks, advanced search and document OCR.
Downgrading, by contrast, allows you to switch to a lower-cost plan (for example, from Premium to Plus) without losing your account or data. Yafee recommends considering both options before you make your final decision, as downgrading may better suit your needs if you wish to retain some premium functionality at reduced cost.
Evernote pricing in south africa for 2024-2025
Understanding Evernote's current pricing structure in South African rand helps you assess whether your subscription represents value and informs your decision to cancel or downgrade.
| Plan | Monthly cost (ZAR) | Annual cost (ZAR) | Key features |
|---|---|---|---|
| Free | R0 | R0 | 2 devices, 60 MB monthly upload, basic search |
| Evernote Plus | R79.99 | R639.99 | Offline notebooks, 10 GB monthly upload, email forwarding, templates |
| Evernote Premium | R149.99 | R1,199.99 | All Plus features plus advanced search, document OCR, integration API access, priority support |
Evernote has restructured its pricing and feature availability in recent years. Consequently, verify current pricing and feature details directly on their website before you sign up or cancel. Yafee recommends checking the plan details in your account settings to confirm exactly which tier you are currently paying for, as pricing may vary depending on when you first subscribed.
Your consumer rights under south african law
Your right to cancel Evernote is protected by South African consumer protection legislation, particularly the Consumer Protection Act, 2008 (Act No. 68 of 2008), which gives you enforceable rights as a consumer of digital services.
Protection under the consumer protection act
The Consumer Protection Act grants you several critical protections. First, you have the right to cancel a subscription contract within 14 calendar days of conclusion, provided Evernote has not yet begun delivering the service. This is known as the 14-day cancellation right. Second, Evernote must provide you with clear, accurate information about the subscription terms, billing cycle, cancellation process and any restrictions before you purchase. If Evernote fails to disclose this information, your cancellation right is extended beyond the standard 14 days.
Furthermore, the Consumer Protection Act requires that all subscription billing must be transparent. You have the right to receive a confirmation email each time you are charged, and you may dispute any unauthorised charge within 40 calendar days of the transaction appearing on your statement.
Your legal position when cancelling
When you cancel an Evernote subscription purchased directly from Evernote's website, you are entitled to a refund of any unused portion of your subscription if you cancel before your next billing date. The Consumer Protection Act provides you with the right to receive this refund within 30 calendar days of your cancellation request. Evernote must process your refund to your original payment method unless you have expressly agreed to an alternative arrangement in writing.
If Evernote does not refund you within 30 days, you may lodge a complaint with the National Consumer Commission (NCC), South Africa's independent consumer protection body. The NCC has the authority to compel Evernote to issue your refund and may impose penalties if the company has acted unlawfully. You can contact the NCC via their website or submit a complaint in writing to their Pretoria office if Evernote refuses to comply with your refund request.
How to cancel Evernote on the web
If you purchased your Evernote subscription directly through Evernote's website (not via an app store), follow these steps to cancel through your account dashboard.
Step one: log into your Evernote account
Visit Evernote.com and log into your account using your registered email address and password.
- If you have forgotten your password, click "Forgot password" on the login page and follow the reset link in the confirmation email.
- Ensure you are logged into the email account associated with your Evernote subscription, as the reset link will be sent there.
Step two: navigate to your account settings
Once you are logged in, locate your account menu. This is typically found in the top-right corner of the Evernote website, represented by your profile icon or initials.
- Click on your profile icon or initials to open the dropdown menu.
- Select "Account Settings" or "Settings" from the menu options.
Step three: access your billing section
Within Account Settings, locate the "Billing" or "Subscription" section, which is typically listed in the left sidebar.
- Click on "Billing" to view your current subscription plan and payment history.
Step four: cancel your subscription
Scroll to your active subscription plan and look for a "Cancel subscription" or "Cancel your Evernote subscription" button.
- Click this button to initiate the cancellation process.
- Evernote may display a retention offer (such as a discount or extended free access) at this stage. You are under no obligation to accept this offer, and you may proceed with your cancellation if you wish.
- You may be asked why you are cancelling. This is optional, but Yafee has found that providing honest feedback sometimes triggers a retention offer, so consider this as a final opportunity to negotiate better terms if you are on the fence.
Step five: confirm your cancellation
Follow the confirmation prompts and verify that your cancellation is complete by reviewing the confirmation message displayed on screen.
- You will receive a confirmation email within minutes of completing your cancellation. Save this email, as it serves as proof of cancellation and is critical if you need to dispute any future charges or claim your refund.
- Check your email inbox (and spam folder) to ensure you have received this confirmation.
How to cancel Evernote via apple app store
If you purchased your Evernote subscription through the Apple App Store on an iPhone, iPad or Mac, you must cancel through your Apple account settings, not through Evernote's website.
Step one: open the app store or settings app
On your iPhone or iPad, open the App Store application. On a Mac, open the App Store from your dock or Launchpad.
- Alternatively, open the Settings app on your iPhone or iPad and scroll down to find "App Store" or "Subscriptions".
Step two: access your account
In the App Store, tap the profile icon in the top-right corner. In Settings, tap your name and select "Subscriptions".
- You may be prompted to authenticate using Face ID, Touch ID or your Apple ID password.
Step three: find Evernote in your subscriptions list
Locate "Evernote" in your active subscriptions list.
- This list displays all active subscriptions purchased through the Apple App Store on this device.
Step four: cancel the subscription
Tap "Evernote" and select "Cancel Subscription" or "Delete Subscription".
- Apple will confirm your cancellation and display the end date of your current subscription period.
- You will receive a confirmation email from Apple within minutes.
Refund eligibility for app store purchases
If you cancel your Evernote subscription via the Apple App Store within 14 days of purchase, you may be eligible for a refund under Apple's refund policy. However, refunds for App Store subscriptions are at Apple's discretion and are not guaranteed. To request a refund, visit Apple's official refund request page or contact Apple Support directly. Apple processes refunds within 5 to 10 business days if approved.
How to cancel Evernote via google play
If you purchased your Evernote subscription through Google Play on an Android device, you must cancel through your Google Play account settings.
Step one: open google play
On your Android phone or tablet, open the Google Play Store application.
Step two: access your account menu
Tap the profile icon in the top-right corner and select "Payments and subscriptions".
Step three: find your Evernote subscription
Tap "Subscriptions" and locate "Evernote" in your active subscriptions list.
Step four: cancel the subscription
Tap "Evernote" and select "Cancel subscription".
- Google Play will display the end date of your current subscription period.
- You will receive a confirmation email from Google within minutes.
Refund eligibility for google play purchases
If you cancel your Evernote subscription via Google Play within 48 hours of purchase, you are entitled to a full refund. Cancellations after 48 hours are not eligible for refund unless you can demonstrate that Evernote failed to deliver the service or charged you fraudulently. To request a refund for a purchase outside the 48-hour window, contact Google Play Support and provide evidence of your claim.
What happens after you cancel Evernote
Understanding what occurs after cancellation helps you preserve your data and plan your transition to an alternative service.
Access to your notes and data
Your Evernote account and all your notes remain accessible after cancellation. Your account does not delete automatically; instead, your subscription downgrades to the free tier. You retain permanent access to your note library, but certain premium features become unavailable immediately upon cancellation.
Consequently, you can continue to view, search and download your notes using the free tier of Evernote indefinitely, provided your account remains in good standing and Evernote does not suspend or delete your account for breach of their Terms of Service.
Loss of premium features
Upon cancellation, the following premium features become unavailable immediately:
- Offline access to notebooks on your devices
- Advanced search and filtering capabilities
- Document and image OCR (optical character recognition)
- Email forwarding to Evernote
- Expanded monthly upload limits (you revert to 60 MB per month on the free tier)
- Priority customer support
Exporting your notes before cancellation
Yafee strongly recommends exporting your notes before or immediately after cancellation to ensure you retain a permanent, independent backup outside Evernote's platform. This protects you against accidental deletion, account suspension or future policy changes by Evernote.
To export your notes, log into Evernote on the web, select "Tools" or "Settings", and choose "Export notes". Evernote will create an ENEX file containing all your notes, which you can store on your computer or cloud storage service such as Google Drive or OneDrive.
Your billing cycle after cancellation
If you cancel mid-cycle, your premium features remain active until the end of your current billing period. You are not charged again. When your billing cycle ends, your account automatically downgrades to the free tier without requiring further action from you.
Refunds and when to expect them
Your entitlement to a refund depends on when you cancel within your billing cycle and how you purchased your subscription.
Refund eligibility for direct website purchases
If you purchased your subscription directly from Evernote's website, you are entitled to a refund of any unused portion of your subscription if you cancel before your next scheduled billing date. For example, if you have a monthly subscription billing on the 15th of each month and you cancel on the 8th, you are entitled to a refund for the unused 7 days (or approximately 23 percent of your monthly fee).
Evernote processes refunds within 30 calendar days of your cancellation request. The refund is credited to your original payment method (the debit card, credit card or bank account you initially used to purchase the subscription).
Refund eligibility for app store purchases
Refunds for App Store subscriptions are governed by Apple's refund policy, not Evernote's policy. You may request a refund if you cancel within 14 days of your purchase. Apple may reject your refund request if you have already received significant use of the subscription or if you have cancelled and resubscribed multiple times in a short period. Contact Apple Support to request your refund, and Apple will respond within 5 to 10 business days.
Refund eligibility for google play purchases
Google Play offers a 48-hour refund window for subscription purchases. If you cancel within 48 hours of purchase, you are entitled to a full refund with no questions asked. After 48 hours, Google Play does not issue refunds unless you can provide evidence of fraudulent charges or service failure. To request a refund, contact Google Play Support and submit your evidence within the prescribed timeframe.
What to do if you do not receive your refund
If Evernote does not process your refund within 30 calendar days of your cancellation request, your next step is to contact Evernote's customer support team directly. Provide your cancellation confirmation email and request a status update on your refund.
If Evernote does not respond or refuses to issue your refund, you have the right to lodge a complaint with the National Consumer Commission. The NCC operates under the Consumer Protection Act and can compel Evernote to issue your refund or take disciplinary action against the company if it has breached consumer protection legislation. You can submit a complaint to the NCC online or in writing to their head office in Pretoria.
Common mistakes to avoid when cancelling
Cancelling your Evernote subscription is straightforward, but several common pitfalls can complicate your experience. Being aware of these mistakes puts you in a stronger position to complete a smooth cancellation and protect your rights.
Mistake one: cancelling through the wrong channel
Many Evernote users purchase subscriptions through an app store but then attempt to cancel through Evernote's website. This does not work. You must cancel through the same channel where you purchased your subscription. If you bought via the Apple App Store, cancel in the App Store settings. If you bought via Google Play, cancel in Google Play settings. If you bought directly from Evernote's website, cancel through Evernote's account settings. Failing to cancel through the correct channel leaves your subscription active and continues to charge your payment method.
Mistake two: deleting the Evernote app instead of cancelling
Uninstalling the Evernote app from your phone or computer does not cancel your subscription. Your subscription remains active in your app store or Evernote account, and you continue to be charged monthly or annually. You must follow the official cancellation steps outlined above to terminate your subscription.
Mistake three: failing to save your cancellation confirmation
Always save or screenshot the cancellation confirmation email that Evernote or your app store sends you. This email is proof that you cancelled your subscription on a specific date and time. If Evernote or your app store disputes your cancellation or continues to charge you, this email is critical evidence in your dispute. Without it, you have no documented proof of your cancellation request.
Mistake four: not exporting your notes before cancellation
Once you cancel and revert to the free tier, you lose access to premium features such as offline notebooks. If you have significant notes stored in Evernote, export them to an ENEX file before cancellation to ensure you retain a permanent, independent copy. Yafee has helped thousands of consumers cancel their subscriptions and transition to alternative services, and those who exported their data first had a seamless handover to new platforms.
Mistake five: ignoring retention offers
When you attempt to cancel, Evernote often displays a retention offer, such as a discounted rate or extended free access. Ignoring this offer entirely means you may miss an opportunity to continue using Evernote at a lower cost. Review the offer carefully and compare it to your budget before you proceed with cancellation.
How to dispute unauthorized charges after cancellation
If you cancelled your Evernote subscription but continue to be charged, you have the right to dispute the charge and reclaim your money under South African consumer protection law.
Step one: review your payment statement
Check your bank statement or credit card statement for charges from Evernote or your app store (Apple or Google) after your cancellation date. Identify the exact date, amount and reference number of each unauthorized charge.
Step two: contact Evernote support
Email Evernote's customer support team with your cancellation confirmation email and details of the unauthorized charges. Request that they investigate and issue an immediate refund. Provide your payment method details, bank statement excerpts and any evidence that you cancelled your subscription. Evernote typically responds within 5 to 7 business days.
Step three: dispute the charge with your bank or app store
If Evernote does not respond or refuses to refund you within 7 business days, contact your bank or app store to dispute the charge. You have up to 40 calendar days from the date the charge appeared on your statement to lodge a dispute (known as a chargeback). Provide your bank with your cancellation confirmation email and a clear explanation of why the charge is unauthorized.
Step four: escalate to the national consumer commission
If your bank does not uphold your dispute or Evernote refuses to refund you, lodge a formal complaint with the National Consumer Commission. The NCC has the authority to investigate your complaint, compel Evernote to refund you and impose penalties on the company if it has acted unlawfully. You can submit your complaint online via the NCC's website or in writing to their Pretoria head office.
Should you keep Evernote or cancel
Before you commit to cancellation, assess whether downgrading or staying might better serve your needs.
| Consider cancelling if | Consider keeping Evernote if |
|---|---|
| You no longer use Evernote regularly or have migrated to an alternative app | You actively use advanced search, OCR or offline features |
| The subscription cost exceeds your budget and you do not need premium features | You rely on Evernote for professional or academic work and need priority support |
| You have found a cheaper alternative that meets all your needs | You have significant notes and attachments stored and want seamless synchronisation across devices |
| You prefer not to pay for cloud storage and have migrated to local storage solutions | The annual plan offers better value than your current monthly payment |
| Evernote's recent feature changes or pricing increases have disappointed you | You want to retain offline access and advanced search on all your devices |
If cost is your primary concern, consider upgrading to an annual plan instead of cancelling. Evernote's annual pricing represents approximately 33 percent savings compared to monthly payments. Alternatively, downgrade from Premium to Plus to retain some premium features at reduced cost. Yafee recommends carefully weighing these options before you proceed with full cancellation.
Contacting Evernote for cancellation support
If you encounter difficulties cancelling your subscription through the steps outlined above, contact Evernote directly for assistance.
Evernote contact information
For cancellation inquiries and technical support, contact Evernote's customer support team via email or through the support portal on their website. Response times typically range from 24 to 72 business hours.
For formal cancellation notices or contract termination letters, Evernote's legal department accepts written notice at the following address:
Evernote Corporation
305 Walnut Street
Redwood City, California 94063
USA
Alternatively, for legal notices regarding your subscription terms, you may direct written correspondence to:
Evernote Legal Department
225 Park Avenue South
New York, NY 10003
USA
Send your cancellation letter via registered mail and request a delivery confirmation. Include your Evernote account email address, full name, the date you purchased your subscription and the specific date you wish your cancellation to take effect. Evernote will acknowledge receipt of your formal notice within 5 business days.
Your next steps after cancellation
Once you have successfully cancelled your Evernote subscription, take the following steps to ensure a smooth transition and protect your data.
Export your notes to an alternative platform
Download your Evernote data in ENEX format and import it into your chosen alternative service. Popular alternatives include Microsoft OneNote (free tier available), Notion, Obsidian, Apple Notes or Bear. Most of these platforms offer free import tools that convert your ENEX file into their native format, preserving your note structure and attachments.
Monitor your statements for recurring charges
For the next 90 days, review your bank statement and app store payment history carefully to ensure no further charges appear from Evernote or related services. If unauthorized charges recur, dispute them immediately using the steps outlined above.
Update your passwords and review linked services
If Evernote was connected to other apps or services (such as IFTTT, Zapier or email forwarding), disconnect these integrations in your account settings before your account downgrades to the free tier. This prevents interruption to your workflows and ensures no data loss.
Conclusion: cancelling Evernote with confidence
Cancelling your Evernote subscription in South Africa is straightforward when you follow the correct procedure and understand your consumer rights. Your cancellation is protected under the Consumer Protection Act, 2008, which grants you the right to cancel within 14 days, receive clear information about your subscription terms and obtain a refund of any unused portion if you cancel before your next billing date.
Remember to cancel through the same channel where you purchased your subscription (Evernote's website, Apple App Store or Google Play), save your cancellation confirmation email, and export your notes before your account downgrades to the free tier. If Evernote refuses to honour your cancellation or continues to charge you after cancellation, the National Consumer Commission has the authority to investigate your complaint and compel Evernote to refund you and cease the unauthorized charges.
Yafee has helped thousands of consumers cancel their subscriptions, navigate refund disputes and transition to alternative services with confidence. By following this guide and understanding your legal position, you protect your consumer rights and ensure your cancellation is processed smoothly and fairly. If you have any questions or encounter resistance from Evernote during the cancellation process, refer back to this guide or contact the National Consumer Commission for assistance.