Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Autodata, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at R 18,05 for 48h, then R 982,94 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Autodata in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Autodata
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Autodata subscription with zero hassle
1
Fill in the form
Give us your details and those of your Autodata subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Autodata. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Autodata refuses your cancellation.
Frequently asked questions
Cancel Autodata: The Right Way
How to cancel Autodata in south africa and reclaim your workshop costs
Understanding Autodata and your subscription commitment
Autodata is a cloud-based diagnostic and repair-information platform used by independent workshops, technicians and fleet operators across South Africa. You access structured technical data, wiring diagrams, service procedures and real-time vehicle updates through a secured online portal. Your subscription renews automatically each year unless you submit a cancellation notice before the renewal date.
When you sign up through an authorised South African reseller such as Solera (Audatex South Africa) or Autotronics, you enter a 12-month licence agreement. Payment is due upfront annually. Yafee specialises in helping workshop owners and service managers understand their rights when that subscription no longer meets their business needs.
How Autodata works in your workshop
You log into the Autodata portal using your account credentials. The platform centralises repair specifications, diagnostic codes, service intervals and manufacturer data for multiple vehicle makes in one searchable location. Updates are pushed automatically throughout your subscription period, and technical support is provided through your reseller.
Most workshops adopt Autodata to reduce time spent cross-referencing paper manuals and to standardise repair procedures. Multi-user plans allow your entire team to access the same database simultaneously, scaling from single-technician setups to five-seat licences depending on your workshop size.
Who typically uses Autodata subscriptions
Independent workshop owners, service managers and senior technicians are the core user group. You may use Autodata if you service multiple vehicle makes and need reliable, manufacturer-approved repair specifications. Fleet operators and large dealerships also subscribe to enforce consistent repair procedures across their vehicle fleets and reduce downtime.
Autodata subscription plans and pricing in south africa
Autodata offers tiered subscription levels based on the number of concurrent users and the content depth you require.
| Plan type | Annual cost (ZAR) | Concurrent users | Core features |
|---|---|---|---|
| Original Online (1 user) | R5,600 | 1 | Online access, auto-updates, technical data, wiring diagrams |
| Original Online (2 users) | R6,200 | 2 | Online access, auto-updates, technical data, wiring diagrams |
| Original Online (5 users) | R7,800 | 5 | Online access, auto-updates, technical data, wiring diagrams |
| Service and maintenance (1 user) | R6,900 | 1 | Service guides, maintenance specs, no wiring diagrams |
| Service and maintenance (2 users) | R7,995 | 2 | Service guides, maintenance specs, no wiring diagrams |
| Service and maintenance (5 users) | R9,450 | 5 | Service guides, maintenance specs, no wiring diagrams |
All prices exclude VAT. When you subscribe, you commit to a full 12-month contract. Automatic renewal is the default unless you cancel before your renewal date. Upon cancellation or contract expiry, your access terminates immediately and you cannot retrieve archived data from the platform.
What your subscription cost actually covers
Your annual fee grants you unlimited online access to the Autodata database for 12 consecutive months, automatic software updates, password protection and email or telephone support via your reseller. You do not own the software; you licence the right to use it during the contract term. Once your subscription ends, all access rights cease. Yafee advises workshop owners to review their usage patterns quarterly to ensure the annual investment still aligns with their business requirements.
When you should consider cancelling Autodata
Your business circumstances may change in ways that make your Autodata subscription less valuable or unnecessary.
Common reasons to cancel your subscription
- Your workshop has closed, relocated or stopped performing vehicle repairs
- You have switched to a competing diagnostic platform (Mitchell, Haynes, Identifix) that better suits your workflow
- Your team now relies primarily on manufacturer online portals or other free diagnostic resources
- Your workshop volume has declined and the annual cost no longer justifies the usage rate
- Budget constraints require you to reduce operating expenses
- You have consolidated repairs with a larger dealership that provides its own technical data access
Reasons to keep your Autodata subscription
- You service multiple vehicle brands and need centralised, cross-referenced technical data
- Your team relies on wiring diagrams and diagnostic codes that are not freely available online
- Real-time updates ensure your repair information reflects the latest manufacturer revisions
- Multi-user access allows your entire workshop to work from the same reference source
- Subscription cost is lower than purchasing individual manufacturer data or competing platforms
- Your reseller provides responsive technical support that reduces your downtime
How to cancel Autodata in south africa
Cancelling your Autodata subscription requires written notice to your authorised reseller before your renewal date. The process is governed by the Consumer Protection Act 68 of 2008, which protects your right to cancel service contracts and requires clear, advance communication of renewal dates.
Your legal position under south african consumer law
The Consumer Protection Act 68 of 2008 establishes your right to cancel subscription-based services. Section 43 specifically requires suppliers to provide clear information about automatic renewal terms, the cancellation deadline and how to submit cancellation notice. Your reseller (Solera or Autotronics) must notify you of your renewal date and the deadline for cancellation at least 30 days in advance. If they do not provide this notice, your right to cancel is extended. Furthermore, the Act prohibits unfair contract terms that make cancellation deliberately difficult or expensive.
You have the right to cancel without penalty provided you submit your notice within the specified period before the renewal date. Consequently, it is essential that you confirm the exact renewal date and cancellation deadline with your reseller immediately.
Step 1: locate your subscription renewal date and cancellation deadline
Check your most recent Autodata invoice or renewal confirmation email from your reseller. This document will state your renewal date (typically 12 months from your subscription start date) and the deadline by which you must submit cancellation notice. Note that this deadline is usually 30 days before the renewal date, though your reseller's terms may specify a different period.
If you cannot locate this information, contact your reseller immediately by phone or email. Request written confirmation of your renewal date and the precise cancellation deadline. Do not assume you know the date; reseller records take precedence.
Step 2: prepare your cancellation notice in writing
Your cancellation must be submitted in writing. Email is the most reliable and documented method. Compose a brief, clear message that includes the following information:
- Your full name and workshop name
- Your Autodata account number
- Your statement that you wish to cancel your Autodata subscription effective on the renewal date
- The date you are sending the email
- A request for written confirmation of cancellation from your reseller
Example phrasing: "I hereby request cancellation of my Autodata subscription (Account: [your number]) effective on [renewal date]. Please confirm receipt of this notice and provide written confirmation of cancellation."
Step 3: send your cancellation notice to your reseller
Submit your cancellation email to your authorised reseller. The reseller handles all cancellations on behalf of Autodata in South Africa.
If your reseller is Solera (Audatex South Africa), use the contact address provided in your subscription agreement or on the Autodata portal. If your reseller is Autotronics, send your notice to their designated cancellation email address or physical address.
Send the email using a method that provides proof of delivery and receipt, such as Gmail read receipts or registered email. Do not rely on informal channels such as phone calls alone; written documentation is essential if a dispute arises later.
Step 4: confirm receipt and obtain written cancellation confirmation
Within 5 working days of sending your cancellation notice, your reseller must acknowledge receipt and provide you with written confirmation of the cancellation request. This confirmation should state the effective cancellation date and confirm that no further renewal charges will be incurred.
If your reseller does not respond within 5 working days, send a follow-up email copying both your reseller and Yafee (as a reference for your records) stating: "I have not received confirmation of my cancellation request sent on [date]. Please confirm immediately that my Autodata subscription will not renew on [renewal date]."
Step 5: retain all cancellation documentation
Keep copies of the following on file indefinitely:
- Your original cancellation email and proof of delivery
- All reseller acknowledgment and confirmation emails
- Your final invoice showing no renewal charge
- Any correspondence about the cancellation
If an unauthorised charge appears after your cancellation date, you will need this documentation to dispute the charge with your bank and the reseller.
Refunds and what happens after cancellation
Your Autodata subscription operates on an annual contract basis, meaning refunds for unused months are not automatic and depend on your cancellation timing and reseller policy.
When you are entitled to a refund
If you cancel before the renewal date and your current subscription period has not yet expired, you are not entitled to a refund for the remainder of your current contract. Your subscription continues until the original renewal date, at which point it terminates.
However, if your reseller has charged you for a renewal without your consent after you submitted a timely cancellation notice, you are entitled to a full refund of that renewal charge under the Consumer Protection Act. Furthermore, if you cancel within 14 days of your initial subscription purchase (applicable to new customers only), you may have a statutory cooling-off right to a full refund.
How to request a refund if charged incorrectly
If an Autodata renewal charge appears on your account after your cancellation deadline has passed, take these steps immediately:
- Contact your reseller in writing (email is acceptable) requesting reversal of the charge and full refund within 30 days.
- If the reseller does not respond or refuses, contact your bank and dispute the charge as unauthorised or made without consent, providing copies of your cancellation notice.
- If the reseller still refuses, lodge a complaint with the National Consumer Commission (NCC) under the Consumer Protection Act. The NCC has authority to investigate unauthorised billing and compel refunds.
Yafee has helped thousands of consumers in South Africa recover unauthorised subscription charges by documenting their cancellation notice and escalating to the NCC when resellers refuse to refund.
What happens to your data after cancellation
Once your subscription terminates, your online access to Autodata ceases immediately. You cannot retrieve historical data, save reports or access any content from the platform. Consequently, if you have relied on Autodata for record-keeping, export any essential diagnostic reports or repair notes before your cancellation date. After cancellation, you have no further claim on the data or any content you created within the platform.
Common mistakes to avoid when cancelling Autodata
Cancelling correctly the first time protects you from unexpected renewal charges and avoids disputes with your reseller. Below are the pitfalls that most workshop owners encounter.
Mistake 1: assuming automatic renewal will not occur
Autodata subscriptions renew automatically unless you submit a written cancellation notice before the deadline. Simply not using the platform or stopping payment does not cancel your subscription. Your reseller will charge you on the renewal date, and you will then face a dispute. Always submit formal written cancellation.
Mistake 2: missing the cancellation deadline
If you submit your cancellation notice after the deadline (typically 30 days before renewal), your reseller may treat it as a cancellation for the following year, meaning you will be charged one more time. Confirm the exact deadline in writing from your reseller and submit your notice at least 35 days before renewal to allow a safety margin.
Mistake 3: relying on verbal or informal cancellation requests
A phone call or brief message to your reseller's support team does not constitute formal cancellation notice. Your reseller may not forward the request to their billing department or may not record the date correctly. Always use written email that creates a timestamped record and request written confirmation of receipt.
Mistake 4: not obtaining written confirmation
If your reseller does not provide written confirmation that your cancellation has been processed, you have no documented proof if a dispute arises later. Insist on a confirmation email before your renewal date passes. Without it, you cannot dispute an unauthorised renewal charge.
Mistake 5: ignoring the final invoice
After your subscription ends, request a final invoice from your reseller showing zero renewal charges and confirming cancellation. This invoice is your proof that the cancellation was successfully processed. If no such invoice is issued or if a new renewal charge appears, contact your reseller and the National Consumer Commission immediately.
Escalation: what to do if your reseller refuses to cancel
If your reseller (Solera or Autotronics) refuses to cancel your subscription or ignores your cancellation request, you have statutory recourse under South African consumer law.
Step 1: request cancellation in writing from the reseller director or management
Send a second, formal cancellation request addressed to the reseller's management or director, not just the support team. Mark the email "Formal Notice of Cancellation" and state clearly that you are exercising your right under the Consumer Protection Act 68 of 2008 to cancel your subscription effective immediately or on your next renewal date. Request written confirmation within 5 working days.
Step 2: lodge a complaint with the national consumer commission
If the reseller still refuses or does not respond, you can lodge a complaint with the National Consumer Commission (NCC). The NCC is South Africa's official consumer protection enforcement body. It investigates complaints about unfair contract terms, automatic renewal issues and unauthorised billing.
You can lodge a complaint online at www.ncc.org.za or by post. Include copies of your cancellation notice, all reseller correspondence and your invoice. The NCC will investigate and can compel the reseller to cancel your subscription and refund unauthorised charges.
Step 3: dispute the charge with your bank
If the reseller charges you after your cancellation deadline has passed, contact your bank and dispute the transaction as unauthorised. Provide your bank with copies of your cancellation email and the reseller's failure to honour it. Most South African banks will reverse such charges and open a dispute investigation on your behalf.
Keeping or cancelling: a quick comparison
Before you finalise your cancellation decision, compare the cost and value of keeping your subscription against alternatives.
| Factor | Keep Autodata | Cancel Autodata |
|---|---|---|
| Annual cost | R5,600-R9,450 | R0 (after cancellation date) |
| Centralised data access | Yes (all vehicle makes) | Use manufacturer portals and free resources |
| Wiring diagrams | Yes (Original plan only) | Purchase separately or use alternatives |
| Multi-user access | Up to 5 concurrent users | Share single login or use paper manuals |
| Reseller support | Included (email/phone) | You contact manufacturer directly |
| Best for | High-volume multi-make repairs | Single-brand or low-volume workshops |
Cancellation address and contact details for south africa
Submit your cancellation notice to your authorised reseller. Autodata has two primary South African resellers.
Solera (Audatex south africa)
This is the primary authorised reseller for Autodata in South Africa. Your subscription agreement should specify Solera's contact email and physical address. Typically, cancellation requests should be directed to their subscription or billing department. Check your invoice or log into your Autodata portal for the current contact details.
Autotronics
Autotronics is an alternative authorised reseller. If you subscribed through Autotronics, send your cancellation notice to the email address or physical address listed in your subscription agreement or on your invoice.
Escalation contacts
If your reseller does not respond or refuses to cancel, contact:
- National Consumer Commission (NCC): www.ncc.org.za | [email protected] | 086 001 7220 (toll-free)
- Your bank's dispute resolution team: Contact the customer service number on the back of your bank card to dispute unauthorised Autodata charges
Yafee recognises that cancelling a software subscription can feel bureaucratic, but the Consumer Protection Act ensures your right to cancel is straightforward and enforceable. By submitting written notice before your deadline and retaining all correspondence, you protect yourself from unwanted renewal charges and give yourself a clear audit trail if a dispute arises. Yafee's guides have empowered thousands of South African business owners to cancel subscriptions confidently and recover unauthorised charges. Your next step is to confirm your renewal date with your reseller and submit your cancellation notice in writing today.