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Frequently asked questions
Cancel AutoCrit: The Right Way
How to cancel AutoCrit and protect your writer's wallet in south africa
What AutoCrit is and why writers consider cancelling
AutoCrit is a subscription-based writing and editing platform designed for fiction and nonfiction authors who need automated feedback on their manuscripts. The tool analyses your work for pacing, repetitive language, dialogue quality, readability and surface-level editing concerns-delivering structured reports to accelerate your revision process.
If you are a South African writer, you may have invested in AutoCrit because it streamlines the editing phase. However, if the service no longer delivers value, or your writing priorities have shifted, you need a clear pathway to cancel without unnecessary friction. Yafee specialises in helping South African consumers escape subscriptions they no longer need, and AutoCrit cancellations follow a specific legal and procedural framework you must understand before acting.
Core features of AutoCrit
AutoCrit offers a free tier with basic editing checks (adverb detection, word choice analysis, readability scoring) and three paid tiers: Pro Monthly, Pro Annual, and occasional lifetime purchase options. Paid plans unlock the Summary Report, full Editing Tools, Story Analyzer, and Inspiration Studio. The platform also includes community resources and optional Academy courses, though these carry their own refund restrictions.
Why cancellation matters now
AutoCrit does not offer one-click cancellation via your account dashboard-a deliberate design choice that locks subscribers in. You must initiate cancellation via email or live chat, and you must do so before your renewal date. Consequently, understanding your legal rights under South African consumer law is essential before you take action.
Your consumer rights and what they mean for you
When you subscribe to AutoCrit as a South African consumer, you are protected by the Consumer Protection Act, 2008 (Act No. 68 of 2008) and the National Credit Act, 1999. These laws grant you specific rights to cancel and, under certain circumstances, claim a refund.
Your legal position under south african law
The Consumer Protection Act gives you the right to cancel a distance contract (any subscription purchased online or at a distance) within 5 business days from the date you conclude the agreement-or, if you do not receive all material information before entering the contract, within 5 business days from the date you receive that information. This period is known as your cooling-off period.
If you cancel within this window, AutoCrit must refund any money you have paid, provided you have not yet accessed or downloaded the service materials beyond a reasonable trial. After the cooling-off period expires, you may still cancel your subscription at any time, but you forfeit the right to a refund unless the service fails to meet the standards promised in the contract.
Furthermore, if AutoCrit debits your account without clear prior consent, or if the company fails to honour your cancellation request, you may escalate your complaint to the National Consumer Commission (NCC). Yafee recommends documenting every communication with AutoCrit to protect your position.
Protection if the company refuses to cancel
Should AutoCrit ignore your cancellation request or continue charging you after you have cancelled, you have the right to lodge a formal complaint with the National Consumer Commission. The NCC is South Africa's primary enforcement body for consumer protection disputes and can compel the company to refund unauthorised charges. You may also dispute the charge directly with your bank or payment provider, who will reverse the transaction if they determine AutoCrit acted without consent.
AutoCrit pricing in south african rand
AutoCrit displays all prices in US Dollars on its website, which means your actual ZAR charge depends on your payment provider's exchange rate and any local taxes applied at checkout.
Standard plan pricing and estimated costs
| Plan | Price (USD) | Estimated ZAR* | Billing cycle | Best for |
|---|---|---|---|---|
| Free Forever | USD 0 | Free | Ongoing | Writers testing the tool |
| Pro Monthly | USD 30/month | Approx. R550/month | Monthly | Short-term editing projects |
| Pro Annual | USD 180/year | Approx. R3,300/year | Annual | Committed writers seeking savings |
| Lifetime | Varies (occasional offer) | Varies | One-time purchase | Long-term users |
*Exchange rates fluctuate. Always check the final ZAR amount in your payment flow before confirming-Yafee recommends screenshotting the charge to protect yourself against surprise currency swings.
How currency conversion affects your cost
Because AutoCrit prices in USD, your actual ZAR debit changes with the rand-to-dollar exchange rate. If the rand weakens, your monthly or annual charge rises-sometimes without warning. This is why many South African writers cancel: the effective cost creeps up month to month, eroding perceived value.
Before you commit to any plan, view the complete checkout page to see your final ZAR total. If that number shocks you, or if you realise AutoCrit no longer fits your budget, cancellation is your right. Yafee has helped thousands of South African consumers escape subscriptions that no longer serve them.
Methods to cancel AutoCrit by subscription type
Your cancellation method depends entirely on how you purchased AutoCrit-direct web subscription, Apple App Store, Google Play, or another reseller.
Cancellation via direct web subscription
If you subscribed directly through the AutoCrit website using a credit card or PayPal, you must cancel via email or live chat. AutoCrit does not support account-based self-service cancellation, so you cannot simply log in and click a cancel button.
- Log into your AutoCrit account and locate your account email address and subscription details (plan type, next renewal date).
- Open your email client and address a message to AutoCrit's support team (support contact details are provided in the section below).
- In the subject line, write: "Cancellation Request - [Your Account Email]".
- In the body, provide:
- Your full name and registered email address
- Your subscription plan name (Pro Monthly, Pro Annual, or Lifetime)
- Your next renewal date
- A clear statement: "I request immediate cancellation of my AutoCrit subscription, effective today."
- Request written confirmation of cancellation within 24 hours.
- Send the email and save a copy for your records.
AutoCrit's support team typically responds within 24 to 48 hours. Once you receive confirmation, your subscription will not renew on the scheduled date. Nevertheless, verify your next billing date does not appear on your credit card or bank statement.
Cancellation via apple app store
If you subscribed through Apple's in-app purchase system (iOS or macOS), you cancel directly within Apple's ecosystem, not through AutoCrit.
- On your iPhone or iPad, open the Settings app.
- Tap your name at the top, then select "Subscriptions".
- Find "AutoCrit" in the list and tap it.
- Tap "Cancel Subscription" and confirm your choice.
- Apple will display a cancellation confirmation and your next billing date.
Apple processes cancellations immediately. Your access to AutoCrit via the App Store will end on your next renewal date, not instantly. If you cancel before renewal, you retain access until that date. Yafee advises screenshotting the cancellation confirmation from Apple as proof of your action.
Cancellation via google play
If you subscribed through Google Play (Android devices), you cancel within the Google Play app.
- Open Google Play on your Android device or visit play.google.com on a computer.
- Tap your profile icon in the top right corner and select "Payments and subscriptions".
- Tap "Subscriptions" and find "AutoCrit".
- Tap "Cancel Subscription" and follow the prompts to confirm.
- Google will display a cancellation confirmation and your final renewal date.
Google processes cancellations immediately. Your subscription will not renew after the current billing cycle ends. As with Apple, retain a screenshot of the Google Play cancellation confirmation for your protection.
Critical traps to avoid when cancelling AutoCrit
Cancelling a subscription should be straightforward, but AutoCrit's design and industry-wide practices create pitfalls that cost you money if you are not careful. Below are the most common mistakes South African users make-avoid them.
Delaying cancellation past your renewal date
AutoCrit renews on the day your billing cycle closes. If you intend to cancel before renewal, you must initiate the cancellation process at least 2 to 3 days before that date. Email and chat support do not guarantee instant processing, and you do not want to wake up to an unexpected charge because your request was queued overnight.
Consequently, check your account today to confirm your renewal date. If you are cancelling, act immediately-do not assume you have time to think about it.
Assuming your cancellation is final
AutoCrit's support team is generally responsive, but you must retain written proof of cancellation. A verbal confirmation in chat is not enough. Screenshots of email exchanges, chat transcripts, and confirmation messages are your only defence if the company charges you again by mistake.
If AutoCrit continues to charge you after you have cancelled, contact your bank immediately and dispute the transaction. Inform the bank that you cancelled the subscription and provide your proof. Your bank will typically reverse the charge within 5 to 10 business days.
Forgetting to check your cooling-off period eligibility
If you subscribed fewer than 5 business days ago, you fall within the Consumer Protection Act's cooling-off period and are entitled to a full refund (provided you have not excessively used the service). If you are outside this window, you may still cancel, but no refund applies unless AutoCrit breaches the contract.
Count your days carefully from the date you concluded the subscription agreement-not from the date you received your first confirmation email. If you are unsure, Yafee recommends requesting a refund from AutoCrit in writing anyway; the company may grant it for goodwill, and you have nothing to lose by asking within the 5-day window.
Refund eligibility and your next steps after cancellation
Refund rights depend on when you cancel and whether AutoCrit has delivered the service as promised.
Refunds within the cooling-off period
If you cancel within 5 business days of subscribing (and before the cooling-off period begins running), you are entitled to a full refund under the Consumer Protection Act. You do not need to provide a reason, and AutoCrit cannot charge you a cancellation fee or penalty.
When you request cancellation, explicitly state: "I am exercising my cooling-off period right under the Consumer Protection Act, 2008. Please refund my full subscription fee to my original payment method within 5 business days."
Refunds after the cooling-off period
Once the cooling-off period expires, you have no automatic refund right under South African law. However, if AutoCrit has failed to deliver the service as described, misrepresented its features, or breached the contract, you may request a refund as a remedy for breach. Additionally, if you cancel an annual subscription within the first 30 days and AutoCrit's terms permit it, some companies offer a pro-rata refund for unused months.
Check AutoCrit's terms of service for any refund clause. If none exists, you may still escalate to the National Consumer Commission if the service fails to meet standard quality expectations.
What happens to your account after cancellation
Once you cancel, your subscription will not renew on the scheduled date. Your access to AutoCrit may terminate immediately or at the end of your current billing period-AutoCrit's terms will specify which. You will not lose your past feedback reports or projects, but you may not be able to download or export them after your access ends.
Before you cancel, download or screenshot any reports, analyses, or project data you wish to keep. AutoCrit's export and archival policy is not always transparent, and you do not want to lose your work.
How to verify your cancellation was processed
After you submit your cancellation request, you must verify it was accepted and acted upon.
Step one: wait for confirmation
AutoCrit support typically responds within 24 to 48 hours. If you do not receive a confirmation email within 48 hours, send a follow-up message or use the live chat feature to confirm receipt of your original request.
Step two: check your renewal date
Log into your AutoCrit account or check your payment method's settings (Apple, Google, or your credit card portal) to confirm your next billing date has been removed. If a renewal date still appears, your cancellation may not have been processed.
Step three: monitor your bank or card statement
In the days leading up to your original renewal date, check your credit card or bank account to confirm no charge appears. If AutoCrit charges you after you have cancelled, contact your bank immediately and dispute the transaction. Yafee advises checking your statement weekly for at least 2 weeks after your renewal date passes.
Step four: request written cancellation proof
If AutoCrit's initial confirmation is vague, reply to their email and ask for a specific statement confirming: (1) your subscription has been cancelled, (2) your next renewal date is null or "no renewal scheduled", and (3) the exact date and time the cancellation was processed. This creates a paper trail and strengthens your position if a dispute arises.
Common cancellation mistakes and how to avoid them
Thousands of South African consumers cancel subscriptions every month, and patterns of error emerge consistently. By understanding the most common pitfalls, you can protect yourself from unexpected charges and unnecessary frustration.
Mistaking account deletion for cancellation
Deleting your AutoCrit account does not cancel your subscription. You can delete your account and still be charged because the subscription billing agreement remains active in AutoCrit's payment system. Consequently, you must cancel the subscription first, then-if you wish-delete your account afterward. The two actions are separate.
Relying on in-app cancellation menus that do not exist
Many users assume they can cancel AutoCrit from within the app's settings or account menu. AutoCrit does not offer this option. Searching for a cancel button inside the app wastes time and may leave you subscribed when you believe you have cancelled. Always use email or chat support, or-if you subscribed via Apple or Google-use Apple's Settings or Google Play's subscription menu.
Ignoring currency conversion surprises
Your first AutoCrit charge may be R500. Your second, three months later, may be R580 because the rand has weakened. Many users do not notice this gradual increase and assume they are being overcharged. In fact, the USD price is fixed; the ZAR equivalent fluctuates. If the climbing cost bothers you, cancellation is justified. Yafee has assisted hundreds of South African consumers who cancelled for this exact reason.
Failing to save proof of cancellation
If a dispute arises, your cancellation confirmation email or screenshot is your only evidence. Without it, your bank or the National Consumer Commission cannot act on your behalf. The moment you cancel, screenshot or forward the confirmation to yourself in a separate email folder titled "Subscription Cancellations". This takes 30 seconds and protects you for months.
Reasons to keep or cancel AutoCrit
Before you submit your cancellation request, pause and weigh whether AutoCrit genuinely fails to serve your needs or whether you are reacting to temporary frustration.
| Reason to keep AutoCrit | Reason to cancel AutoCrit |
|---|---|
| You are actively writing and revising manuscripts | The USD pricing has made the subscription unaffordable in ZAR |
| The Editing Tools and Story Analyzer deliver measurable feedback | You have not used the platform in 60+ days |
| You value the community and occasional Academy courses | AutoCrit's feedback overlaps too much with professional editing you already use |
| You are in the cooling-off period and want to test it further | You realise AutoCrit's reports are generic and unhelpful for your genre |
| The annual plan costs less over time than monthly subscriptions | You plan to submit your manuscript to an agent and no longer need editing tools |
| You are preparing for a book launch in the next 2-3 months | Better alternatives (e.g. Prowriting Aid, Scrivener) suit your workflow |
If three or more reasons in the right column resonate with you, proceed with cancellation. If you are unsure, contact AutoCrit support and ask if they offer a pause feature instead of cancellation-this allows you to freeze your subscription temporarily without losing access when you return.
AutoCrit's contact details and cancellation address
To cancel your AutoCrit subscription, you must reach the company's support team via the channels below.
Email contact for cancellations
Send your cancellation request to AutoCrit's support email (typically listed on their website under "Contact Us" or "Help"). In the subject line, write: "Subscription Cancellation Request". Include your account email, plan name, and renewal date in the body. Expect a response within 24 to 48 hours.
Live chat support
AutoCrit offers live chat support on its website. If email feels too formal or slow, use the chat feature during business hours (usually 9 a.m. to 5 p.m. US Eastern Time, Monday to Friday). Request a chat transcript at the end of the conversation for your records.
Physical mailing address
AutoCrit's official physical address is a P.O. Box in Florida, United States. Sending a registered letter to this address is impractical for South African consumers and offers no faster resolution than email. Use email or chat only.
Escalation to the national consumer commission
If AutoCrit refuses to cancel your subscription or continues charging you after cancellation, lodge a formal complaint with the National Consumer Commission (NCC) in South Africa. The NCC investigates unfair business practices and can compel AutoCrit to refund unauthorised charges. You do not need a lawyer to file a complaint; the NCC process is free and available online.
Your final checklist before you cancel
Use this checklist to ensure you have taken every necessary step to cancel AutoCrit safely and protect yourself from billing errors.
- Confirm your current subscription plan (Pro Monthly, Pro Annual, or Lifetime).
- Check your next renewal date in your account or payment method's settings.
- Download or screenshot any reports, analyses, or project data you wish to archive.
- Count the days since you subscribed to determine if you are within the 5-business-day cooling-off period.
- Draft your cancellation email with your full name, account email, plan type, and renewal date.
- Send the email to AutoCrit support and request a confirmation within 24 hours.
- Save the confirmation email and any chat transcripts in a dedicated folder.
- Verify your renewal date has been removed from your account within 48 hours of cancellation.
- Check your credit card or bank statement on your original renewal date to confirm no charge appears.
- If a charge appears, dispute it immediately with your bank and provide your cancellation confirmation as evidence.
Summary: protecting your wallet as a south african AutoCrit user
AutoCrit is a useful tool for writers, but its subscription model-coupled with USD pricing volatility and the absence of self-service cancellation-creates unnecessary friction for South African consumers. If you have decided the service no longer serves your needs, you have clear legal rights under the Consumer Protection Act to cancel without penalty or surprise charges.
The cancellation process is straightforward: email or chat support with your account details, request written confirmation, and verify the cancellation within 48 hours by checking your renewal date and payment settings. Within 5 business days of subscribing, you are entitled to a full refund. After that window, your cancellation right remains intact, but refund eligibility depends on whether AutoCrit has breached the contract or failed to deliver the service as promised.
Currency fluctuations, unused features, or shifting writing priorities are all legitimate reasons to cancel. Yafee has helped thousands of South African consumers escape subscriptions they no longer needed, and your cancellation request deserves the same attention and clarity. Keep your proof of cancellation, monitor your next billing date, and do not hesitate to escalate to the National Consumer Commission if AutoCrit refuses to honour your request. Your rights are protected, and your wallet comes first.