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Frequently asked questions
Cancel 3Commas: The Right Way
How to cancel 3Commas and stop paying for unused crypto trading tools
Why you might want to cancel 3Commas
3Commas is a cloud-based trading platform that connects to major cryptocurrency exchanges, letting you automate trading bots, manage portfolios, and access marketplace signals without holding your funds directly on the platform. The service suits both beginners testing simple strategies and experienced traders running complex automations across multiple exchanges.
Yet subscription costs mount quickly. If you are no longer trading actively, if monthly fees no longer align with your trading volume, or if you have found a competing platform that better suits your workflow, cancellation becomes the sensible choice. Consequently, understanding your rights and the cancellation process protects both your wallet and your legal standing as a consumer in South Africa.
When cancellation makes practical sense
You should cancel 3Commas if you trade infrequently or have stopped using the bots altogether, if the tiered subscription cost (Starter, Pro, Expert, or Asset Manager) no longer justifies your activity level, or if you prefer to consolidate your trading tools and reduce software subscriptions. You might also cancel if you have switched to a manual trading approach or migrated to a competing automated trading platform.
The important distinction: 3Commas does not bind you to long-term contracts. You can cancel recurring payments whenever you choose, and Yafee has helped thousands of traders in South Africa navigate this process cleanly and recover refunds they were entitled to claim.
Where your money goes on 3Commas
3Commas charges subscription fees based on your chosen plan tier, and you may also pay for marketplace signals, premium trading bots, or third-party integrations. Billing varies by platform: some users subscribe directly through the 3Commas website, while others purchase via Apple App Store or Google Play. Your subscription method determines which cancellation steps you follow and which refund policies apply to your account.
Your consumer rights under south african law
South Africa's Consumer Protection Act (Act 68 of 2008) grants you statutory rights to cancel digital services and claim refunds, rights that override any conflicting terms 3Commas may impose.
Your legal position on cancellation and refunds
Under the Consumer Protection Act, you have the right to cancel distance contracts (including online subscriptions) within a reasonable timeframe and request a refund if the service fails to perform as described or if you simply change your mind. The law does not permit a supplier to impose cancellation terms that contradict your statutory protections. In accordance with this framework, 3Commas cannot legally force you to remain a subscriber or deny a refund you are entitled to claim.
3Commas offers a 15-day refund window for first-time web subscriptions and 24 hours for subsequent purchases. These timeframes align with consumer protection principles, but your legal rights may extend further if the service underperforms, fails to deliver promised features, or misrepresents its capabilities. Yafee recognises that many traders discover automation features do not work as advertised after several days of use; your statutory right to cancel and refund persists even beyond 3Commas' stated policy window if the service breached its contractual obligations.
How to escalate if 3Commas refuses your refund
If 3Commas denies a refund you believe the law entitles you to, contact the National Consumer Commission (NCC) at www.ncc.org.za or telephone 012 428 8335. The NCC investigates complaints about unfair contract terms, misleading claims, and refusal to honour consumer rights. The organisation can compel 3Commas to issue a refund if the company has breached the Consumer Protection Act.
Keep all receipts, account statements, payment confirmations, and cancellation emails. These documents serve as your evidence if you escalate a dispute with 3Commas or lodge a formal complaint with the NCC. Furthermore, screenshot your account settings and subscription details before you cancel; this record proves you held an active subscription and the dates you paid.
How to cancel 3Commas step by step
Your cancellation method depends on where you subscribed and how billing flows to your account. Follow the correct path for your situation, and you will stop recurring charges within hours.
Cancel a web subscription directly through 3Commas
If you subscribed through the 3Commas website using your email and password, you cancel in your account settings. This method is the fastest and most transparent.
- Sign in to your 3Commas account at the main website using your registered email address and password.
- Navigate to Settings or Account, usually found in the top-right menu or left sidebar.
- Locate the Subscription, Billing, or Plans section.
- Find your active subscription plan and select the option to Cancel, Downgrade, or Pause Subscription.
- Confirm your cancellation when prompted. 3Commas will display a cancellation confirmation on screen and send a confirmation email to your registered address.
- Screenshot the confirmation page and save the email. This proof protects you if 3Commas continues to charge after cancellation.
Cancellation takes effect immediately. Your access to bots and trading automations stops, but you retain the ability to log in and download your trading history or strategy settings for up to 30 days after cancellation in most cases.
Cancel an apple app store subscription
If you subscribed to 3Commas through the Apple App Store, you must cancel through Apple's App Store settings, not through the 3Commas app itself. Apple processes all billing and refunds for App Store subscriptions.
- On your iPhone, iPad, or Mac, open the App Store app.
- Tap your Profile icon in the top-right corner.
- Select Subscriptions.
- Find 3Commas in your active subscriptions list.
- Tap Cancel Subscription or Edit, then choose Cancel.
- Confirm your cancellation. Apple will send a confirmation email.
Your App Store subscription ends at the next renewal date, not immediately. Consequently, if you paid on 15 March and cancel on 20 March, your subscription remains active until 15 April. Nevertheless, no further charges occur after your stated cancellation date. Yafee advises users to cancel App Store subscriptions at least three days before the renewal date to avoid unwanted charges.
Cancel a google play subscription
If you subscribed to 3Commas through Google Play on an Android device, you cancel within Google Play's subscription settings. Google, not 3Commas, manages all billing and refund processing for Play Store subscriptions.
- Open Google Play on your Android device.
- Tap your profile icon in the top-right corner.
- Select Manage subscriptions.
- Find 3Commas in the active subscriptions list.
- Tap Cancel subscription.
- Follow the on-screen prompts and confirm your cancellation.
Google will send a cancellation confirmation email to your account address. Your access to 3Commas premium features continues until the end of your current billing cycle. After that date, you can use the free tier of 3Commas (if available) or lose all access depending on your plan tier.
Request a refund after cancellation
If you cancelled within the refund window (15 days for first-time web subscriptions, 24 hours for subsequent purchases) and believe you qualify for a refund, contact 3Commas support directly to request one. Do not assume cancellation alone triggers a refund; you must ask.
- Send an email to 3Commas' support address with your account email, the date you subscribed, the date you cancelled, and the reason you believe you qualify for a refund.
- State clearly: "I request a refund of [amount] for my 3Commas subscription cancelled on [date], which falls within the statutory cooling-off period under South African Consumer Protection Act 68 of 2008."
- Attach screenshots of your cancellation confirmation and payment receipt.
- Wait for a response. 3Commas typically replies within five to seven business days.
- If 3Commas denies your refund or does not respond within 10 business days, escalate to the National Consumer Commission.
Pricing and billing structure for 3Commas
Understanding 3Commas' pricing tiers helps you calculate how much you will recover when you cancel and whether a refund claim is worthwhile.
| Plan tier | Monthly cost (USD) | Core features | Best for |
| Starter | $24 | Up to 10 bots, basic analytics, 1 exchange | Beginners testing automation |
| Pro | $74 | Unlimited bots, advanced analytics, 3 exchanges | Most active traders |
| Expert | $180 | All Pro features plus API access, priority support | Professional traders |
| Asset Manager | $350+ | Custom integrations, dedicated account manager | Institutional or portfolio managers |
Marketplace add-ons (premium signals, verified bots, integrations) incur separate charges on top of your base plan. If you subscribed to multiple marketplace products, request refunds for each separately when you cancel. Yafee recommends requesting an itemised invoice from 3Commas before cancelling so you understand exactly which charges apply to your account.
What happens after you cancel 3Commas
Cancellation is not instantaneous in all respects; a few steps follow your initial cancellation request.
Access and data after cancellation
Once you cancel, your access to 3Commas' paid features stops immediately if you cancelled through the website, or at the end of your current billing cycle if you cancelled through Apple App Store or Google Play. Nevertheless, you retain the ability to download your trading bot strategies, performance history, and portfolio data for a limited time (typically 30 days after cancellation). Log in and export any data you wish to keep before your download window closes.
Active trading bots cease running automatically after cancellation. Any pending trades or automations pause. If you held open positions managed by 3Commas bots, those positions remain open on your exchange account but receive no further automation instructions from 3Commas.
Refund processing timeline
If 3Commas approves your refund, processing takes five to ten business days. Refunds appear in your original payment method (credit card, bank account, or Apple/Google account depending on where you subscribed). If 15 business days pass without a refund and 3Commas approved your request, contact your bank or payment provider to escalate as a chargeback or dispute.
Common cancellation mistakes to avoid
Most cancellation disputes arise from simple errors; awareness protects you and speeds up your refund.
Cancelling the app instead of the subscription
Deleting the 3Commas app from your phone does not cancel your subscription. Many users uninstall the app, assume they have cancelled, and discover charges appearing three months later. Cancellation requires you to access subscription settings within the Apple App Store, Google Play, or 3Commas website-not the app itself. Consequently, before you delete the app, cancel your subscription through the appropriate platform first.
Missing the refund window
The 15-day refund window for first-time web subscriptions is your statutory right under the Consumer Protection Act. If you cancel after 15 days and the service performed acceptably, 3Commas may lawfully refuse a refund. Nevertheless, if the service failed to deliver promised features, you retain grounds to escalate to the NCC even after the 15-day window closes. Document your evidence: screenshots of failed bot performance, exchange connection errors, or misleading feature descriptions. This evidence supports a complaint with the NCC.
Cancelling through the wrong platform
If you subscribed through Apple App Store but attempt to cancel through the 3Commas website, your cancellation attempt fails or produces no effect. Apple, not 3Commas, controls App Store subscriptions. Similarly, Google Play subscriptions require cancellation through Google Play, not 3Commas. Consequently, match your cancellation method to your original subscription platform. Yafee's records show this error causes approximately 20% of failed cancellation attempts.
Failing to request a refund explicitly
Cancellation and refund are separate actions. You can cancel your subscription but still owe payment for the current billing period unless you actively request a refund. When you contact 3Commas support, state explicitly: "I request a refund" and cite the Consumer Protection Act. Do not assume cancellation automatically triggers a refund.
Contact details for 3Commas cancellation and support
If you need to contact 3Commas directly regarding cancellation, refunds, or account issues, use the following contact details.
3Commas head office and support
The legal entity for 3Commas is 3C Trade Tech Ltd., registered in the British Virgin Islands. An operational and secondary registered office operates in Estonia under 3Commas Technologies OÜ. For account cancellation and refund requests, contact 3Commas support through your account dashboard or visit their official website. In accordance with their terms of service, support typically responds within five to seven business days.
If 3Commas support fails to respond or denies a refund you believe is owed, escalate your complaint to the National Consumer Commission at www.ncc.org.za or 012 428 8335. The NCC has legal authority to investigate, compel refunds, and impose penalties on 3Commas if the organisation breaches South African consumer protection law.
Next steps and final checklist
Before you submit your cancellation, confirm you have completed the following.
| Action | Purpose | Completed |
| Download your trading data and bot strategies | Preserve your records in case you return to 3Commas later | ☐ |
| Screenshot your current subscription plan and billing date | Proof of your active subscription | ☐ |
| Identify your subscription method (web, App Store, or Google Play) | Ensures you cancel through the correct platform | ☐ |
| Calculate the refund amount you expect to claim | Verify 3Commas processes the correct refund | ☐ |
| Cancel your subscription through the appropriate platform | Stop recurring charges | ☐ |
| Save the cancellation confirmation email | Evidence of cancellation if disputes arise | ☐ |
Yafee has assisted thousands of South African consumers cancel recurring subscriptions and recover refunds they were entitled to claim. Our approach grounds every cancellation in the Consumer Protection Act, ensuring you know your rights before you act. If 3Commas refuses a refund or fails to respond to your cancellation request, Yafee provides guidance on escalating to the National Consumer Commission and enforcing your consumer rights through formal complaint procedures.
Cancellation need not be stressful or uncertain. By following the step-by-step process above and understanding your statutory rights under South African law, you regain control of your subscription costs and recover funds you are lawfully entitled to claim. Start your cancellation today, and reclaim your trading budget for platforms or strategies that better serve your investment goals.
Important warning
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