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Frequently asked questions
Cancel 3Commas: The Right Way
How to cancel 3Commas and reclaim your funds in singapore
What 3Commas is and when to step back
3Commas is a subscription-based cryptocurrency trading platform that automates your trading strategy across exchanges like Binance, Coinbase and Kraken. You connect your exchange account via API key, deploy trading bots, and monitor your portfolio from a single dashboard. The service operates on a tiered pricing model, with plans ranging from free accounts to premium subscriptions costing SGD 30 to SGD 100+ monthly, depending on which automation features you require.
You may decide to cancel for several valid reasons: reduced trading activity, preference for manual trading, budget constraints, or discovery of a competitor platform better aligned with your strategy. Cancellation itself is straightforward once you identify the subscription channel (Apple App Store, Google Play, or web browser) through which you enrolled. At Yafee, we guide thousands of consumers through subscription exits with clarity and confidence, ensuring you understand both your cancellation rights and refund entitlements under Singapore law.
How 3Commas operates in practice
When you subscribe, 3Commas connects securely to your exchange without taking custody of your funds. The platform executes automated trades, tracks your portfolio performance, and provides access to a marketplace where traders share and sell signal-based trading strategies. Your subscription cost unlocks specific feature tiers: basic bot automation, advanced portfolio tracking, social trading tools, and signal marketplace access vary across price points. Billing occurs monthly or annually, depending on your chosen plan and payment method.
Common reasons to cancel 3Commas
Loss of interest in automated trading, shift to manual strategy execution, higher-than-expected subscription costs, or transition to alternative platforms drive most cancellations. Whatever your reason, Singapore consumer law empowers you to exit without penalty and pursue a refund if certain conditions are met. Yafee recommends documenting your cancellation date and any refund request before proceeding.
Your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act establishes your baseline protections when you cancel digital services and claim refunds.
What the consumer protection (Fair trading) act protects
Under this legislation, traders must supply goods or services that match consumer expectations and comply with advertised terms. For subscription services, this means 3Commas and its payment processor (typically Paddle) must honour cancellation requests, process refunds within reasonable timeframes, and cannot impose early termination penalties. The law grants you a statutory right to cancel at any time without financial penalty, though your active billing period may continue until its natural expiry. If 3Commas fails to refund or obstructs your cancellation, the Consumers Association of Singapore (CASE) offers dispute resolution at no cost to you.
Your legal position on refunds and cancellation
You hold the right to cancel your 3Commas subscription immediately, effective on your next billing date. If you paid for an annual plan upfront and wish to exit after one month, you are entitled to request a prorated refund for the unused portion. Singapore consumer law does not permit subscription services to lock you in or charge early exit fees. 3Commas' own refund policy allows partial refunds within 180 days of purchase in certain circumstances; Yafee advises always submitting a refund request when you cancel, as traders must justify any refusal. Retain your cancellation confirmation, payment receipt, and all correspondence-these serve as evidence if you escalate a dispute to CASE.
How to cancel 3Commas step by step
Your cancellation path depends on which platform processed your subscription: iOS (Apple App Store), Android (Google Play), or the 3Commas website.
Cancel your iOS subscription through apple app store
If you enrolled via the Apple App Store on your iPhone or iPad, you must cancel through your Apple ID settings, not via the 3Commas app itself. Deleting the app will not stop recurring charges.
- Open the App Store on your iOS device.
- Locate and tap your profile icon in the top right corner of the screen.
- Navigate to your subscriptions menu.
- Select "Subscriptions" from the dropdown options.
- Identify 3Commas in your active subscriptions list and tap it.
- Select "Cancel Subscription" and confirm your choice via Apple's prompts.
- You may be offered a discounted renewal rate; ignore this unless you wish to stay.
- Capture a screenshot of the cancellation confirmation screen and file it securely.
- Check your email for Apple's confirmation message and retain it as proof.
Apple sends a confirmation email to your registered Apple ID address within minutes. Your access to 3Commas continues until the end of your current billing cycle, after which the subscription terminates automatically.
Cancel your android subscription through google play
Android users who subscribed via Google Play must cancel through the Google Play app or website, not through 3Commas itself.
- Open Google Play on your Android device or visit play.google.com in a browser.
- On your device, tap the menu icon (three horizontal lines) in the top left.
- Via web browser, sign in with your Google account.
- Navigate to "Manage my subscriptions" or "Subscriptions."
- Device users: Select "Subscriptions" from the menu.
- Web users: Click "Manage subscriptions" in your account settings.
- Tap or click 3Commas in the active subscriptions list.
- Select "Cancel subscription" and follow Google's confirmation steps.
- Google may offer a retention discount; proceed with cancellation unless you change your mind.
- Screenshot the cancellation confirmation and save your email receipt from Google.
Google sends a cancellation confirmation via your registered Gmail address. Your 3Commas access remains active through the end of your billing period.
Cancel your web subscription directly with 3Commas
If you subscribed directly via the 3Commas website (without using Apple App Store or Google Play), you cancel within your account dashboard.
- Log into your 3Commas account at 3commas.io.
- Use your registered email and password.
- Navigate to your account settings or billing section.
- Look for "Settings," "Account," or "Billing" in the main menu or profile dropdown.
- Locate your active subscription plan and select the cancellation or "Manage Subscription" option.
- Choose "Cancel Subscription" and confirm your request.
- 3Commas may ask your reason for cancellation; you are not obligated to answer.
- Capture a screenshot of the cancellation confirmation page showing the date and time.
- Check your registered email for a cancellation notice from 3Commas or its payment processor.
If you cannot locate the cancellation button in your dashboard, contact 3Commas support directly via email ([email protected]) and request cancellation in writing. Yafee recommends sending this request via email so you retain a timestamped record of your cancellation demand.
How to request a refund from 3Commas
Cancellation and refund are separate actions; you must explicitly request a refund if you wish to recover unused subscription fees.
When you qualify for a refund
Under Singapore consumer law and 3Commas' own terms, you may claim a refund if you cancel within 14 to 30 days of purchase and have barely used the service, or if you paid upfront for an annual plan and cancel after a short period (3Commas honours partial refunds within 180 days). If the service failed to deliver features as advertised, or if billing occurred without your authorisation, you also have grounds for a refund claim. Yafee emphasises that the burden falls on 3Commas to justify any refusal, not on you to prove eligibility.
Steps to claim your refund
- Contact 3Commas support or your payment processor immediately after cancellation.
- Email [email protected] with the subject "Refund Request" and include your account email and subscription dates.
- If you used Paddle (3Commas' payment processor), contact Paddle support via their website at paddle.com.
- State your refund reason clearly: unused service, annual plan prorated refund, service failure, or unauthorised charge.
- Keep your language professional and factual; emotional appeals are less persuasive than legal grounds.
- Attach your cancellation confirmation screenshot and original purchase receipt or invoice.
- Request a specific refund amount (full or prorated) and state your preferred refund method (original payment method or bank transfer).
- Set a response deadline: "Please respond within 7 business days. If I do not receive a resolution, I will escalate this to the Consumers Association of Singapore (CASE)."
- If 3Commas or Paddle denies your refund without valid justification, file a formal complaint with CASE at case.org.sg.
3Commas typically processes refunds within 5 to 10 business days once approved. Refunds return to your original payment method unless you specify alternative arrangements. If your bank takes longer to credit the refund, follow up with your bank's customer service to verify the transaction.
3Commas pricing and plan comparison
Understanding 3Commas' cost structure helps you assess whether cancellation and a refund pursuit is worthwhile.
| Plan name | Monthly cost (SGD) | Annual cost (SGD) | Key features |
|---|---|---|---|
| Free | 0 | 0 | Basic bot automation, limited exchange connections |
| Starter | 30-40 | 300-400 | Enhanced bot limits, portfolio tracking, marketplace access |
| Advanced | 60-70 | 600-700 | Unlimited bots, advanced trading tools, signal subscriptions |
| Pro (recommended for serious traders) | 80-100 | 800-1000 | All Advanced features, priority support, API access, custom integrations |
If you subscribed to the Pro plan at SGD 100 per month and cancel after two months, you paid SGD 200 total. A refund request for one unused month (SGD 100) is reasonable and defensible under consumer law. Yafee advises calculating your refund expectation before contacting support; this focused approach strengthens your negotiating position.
What happens after you cancel 3Commas
Cancellation does not immediately remove your access; several post-cancellation steps ensure a clean exit and protect your funds.
Your account access and trading bots during the cancellation period
After you cancel, your 3Commas account remains active until the end of your current billing cycle. All active trading bots continue to execute trades during this grace period. To prevent accidental trades, pause or delete all running bots immediately after cancellation. Log into your account, navigate to your bots list, and select "Pause" or "Delete" for each active bot. This action prevents unintended trades from executing while you wait for the billing period to expire.
Disconnecting your exchange API keys
Although 3Commas cannot access your funds directly (it only holds API keys, not your cryptocurrency), good practice demands you revoke 3Commas' API access once the subscription expires. Log into your exchange account (Binance, Coinbase, etc.), visit the API key management section, and delete the 3Commas key. This ensures no lingering access remains after your subscription ends. Yafee recommends completing this step immediately after cancellation confirmation, not waiting for the billing period to expire.
Monitoring your bank or card for duplicate charges
Review your bank statements or credit card activity for 30 days after your subscription end date. If 3Commas or Paddle charges you again after cancellation, contact your bank immediately to dispute the charge as "service cancelled" or "unauthorised transaction." Your bank can reverse unauthorised charges within 120 days. Screenshot each charge for evidence if you escalate to CASE.
Common mistakes to avoid when cancelling 3Commas
Many users make easily preventable errors during cancellation; staying alert protects your refund eligibility and ensures a seamless exit.
Deleting the app instead of cancelling the subscription
Removing the 3Commas app from your phone does not cancel your subscription. Recurring charges continue uninterrupted, and you may not realise until your next bank statement arrives. Always cancel through Apple App Store, Google Play, or the 3Commas website before deleting the app. Verify your cancellation via email confirmation before taking any further action.
Overlooking the refund request within the 180-day window
3Commas permits refund claims up to 180 days after purchase, but only if you submit your request within that window. If you cancel on day 179 and request a refund on day 190, 3Commas may refuse based on the expired timeframe. Submit your refund request within 7 days of cancellation to stay well clear of this deadline.
Failing to document your cancellation proof
Without a screenshot of your cancellation confirmation and email receipt, you cannot prove you cancelled if a dispute arises. Always capture and file these documents before closing the browser tab or email. Yafee advises creating a dedicated folder on your device or cloud storage for all subscription-related proof, including cancellation notices, refund correspondence, and bank statements showing (or not showing) the refund credit.
Ignoring the retention offer
Apple, Google, and 3Commas may offer discounted renewal rates when you cancel. Proceeding through these offers delays your cancellation. If you intend to cancel, ignore retention offers and click "Cancel" or "Confirm Cancellation" without hesitation.
Escalation: what to do if 3Commas refuses to refund
If 3Commas or Paddle denies your refund without reasonable justification, Singapore law provides a formal dispute resolution pathway.
Filing a complaint with the consumers association of singapore (CASE)
CASE is Singapore's statutory consumer advocacy body. If 3Commas refuses your refund, you file a complaint at case.org.sg or visit CASE's office at 170 Clemenceau Avenue, Singapore 239928. CASE investigations are free and result in a formal recommendation; if 3Commas ignores CASE's finding, you retain the right to pursue a civil claim in the District Court. Include your cancellation proof, refund demand email, 3Commas' refusal response, and any supporting evidence (bank statements, screenshots) in your CASE complaint.
Chargebacks through your bank
If 3Commas charged you after you cancelled and refused to refund, initiate a chargeback with your bank. Contact your bank's dispute resolution team, explain that you cancelled the subscription and 3Commas charged you unlawfully, and request a chargeback reversal. Your bank investigates and reverses the charge if your claim is substantiated. This process typically takes 30 to 90 days but often succeeds when proof of cancellation exists.
Key checklist for cancelling 3Commas safely
Use this checklist to confirm you have completed every critical step and protected your refund claim.
| Task | Status | Notes |
|---|---|---|
| Identified your subscription platform (iOS, Android, or web) | Completed / Pending | Check your email receipt or bank statement for the charge source |
| Cancelled the subscription through the correct channel | Completed / Pending | Never rely on app deletion alone |
| Captured screenshot of cancellation confirmation | Completed / Pending | Essential proof for refund disputes |
| Received and saved cancellation confirmation email | Completed / Pending | Check spam folder if not in inbox |
| Paused or deleted all active trading bots | Completed / Pending | Prevents accidental trades during grace period |
| Submitted refund request within 7 days of cancellation | Completed / Pending | Must occur within 180-day refund window |
Contact 3Commas for further support
If you encounter technical difficulties during cancellation, or if your account requires manual intervention, contact 3Commas directly.
3Commas support channels and registered addresses
3Commas operates through multiple legal entities. 3C Trade Tech Ltd. (the primary trading entity) is registered in Estonia as 3Commas Technologies OÜ. There is no Singapore-based office, but you may contact support via email or the platform's help centre.
| Contact method | Address or contact point | Response time |
|---|---|---|
| Email support | [email protected] | 24-72 hours |
| In-app help centre | 3commas.io help section (login required) | Instant (FAQ) |
| Registered entity (Estonia) | 3Commas Technologies OÜ, Estonia | Escalation address for formal complaints |
| Payment processor (refunds) | Paddle (via paddle.com support) | 5-10 business days |
If email support does not resolve your issue within 7 business days, escalate your complaint to the Consumers Association of Singapore (CASE) with your email correspondence attached. CASE's intervention often prompts 3Commas to cooperate and process refunds promptly.
Why yafee helps you cancel with confidence
Cancelling a subscription sounds simple but carries hidden traps: app deletion that does not cancel, refund deadlines you miss, or support teams that ignore your requests. Yafee has helped thousands of consumers cancel subscriptions like 3Commas by clarifying your legal rights under Singapore's Consumer Protection (Fair Trading) Act, guiding you step-by-step through each cancellation channel, and showing you how to escalate to CASE if the company refuses to refund. We ensure you keep proof of every action, understand your refund entitlements, and know exactly what to do if 3Commas resists. Whether you subscribed via iOS, Android, or the web, Yafee's straightforward approach eliminates confusion and maximises your refund recovery. Start your cancellation today with confidence, knowing your consumer rights are backed by Singapore law and Yafee's expertise.