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Cancel Wyze: Step-by-Step Guide
How to cancel your Wyze subscription in south africa and reclaim control of your smart home
What Wyze is and how subscriptions work
Wyze manufactures affordable smart home devices-cameras, sensors, and alarm systems-alongside optional subscription plans that unlock cloud recording, intelligent motion detection, and professional monitoring features. If you own Wyze hardware but no longer need these premium services, cancelling your subscription is straightforward, and Yafee is here to guide you through every step.
The two parts of Wyze: hardware and subscriptions
Your Wyze experience splits into two distinct categories. First, you have the physical devices themselves-cameras, door sensors, motion detectors-which you purchase once and retain indefinitely. Second, you have optional recurring subscriptions (such as Cam Plus and Cam Protect) that add cloud storage, advanced motion detection, and emergency response features.
You can use Wyze hardware without a subscription and still receive basic local recording and alerts. However, cloud features and artificial intelligence-powered smart detection require an active subscription plan. Many South African users subscribe initially, then decide they prefer basic features or wish to reduce their monthly expenditure.
Where you likely set up your Wyze subscription
Wyze subscriptions are sold through three channels: directly on the Wyze website (my.wyze.com), through the iOS app via Apple's in-app purchase system, or through the Android app via Google Play billing. Whichever channel you used to subscribe is where you will need to cancel-and Yafee's step-by-step guidance covers all three methods.
Your consumer rights under south african law
As a South African consumer, you possess legal protections that apply even when dealing with international companies like Wyze. Understanding these rights empowers you to cancel confidently and escalate if the company makes cancellation difficult.
What the consumer protection act means for your subscription
South Africa's Consumer Protection Act (CPA), administered by the National Consumer Commission (NCC), requires that all cancellation terms be fair, transparent, and prominently displayed. The CPA protects you against deceptive or misleading practices-including hidden auto-renewal clauses or unclear cancellation instructions. Wyze's terms must comply with these standards, even though the company maintains offices in Kirkland, Washington, USA, because you are a consumer in South Africa receiving the service within the country's jurisdiction.
If Wyze refuses to cancel your subscription or claims a non-refundable policy without clear disclosure, you can escalate your complaint to the National Consumer Commission. The NCC investigates unfair contract terms and misleading trading practices under sections 48 and 73 of the CPA. Keep detailed records of your cancellation attempts, emails, screenshots, and any charges after you have cancelled.
Your 14-day cooling-off right
Under section 5 of the CPA, you hold the right to cancel distance contracts (such as online subscriptions) within 14 days of purchase without penalty, provided you act before the service is substantially performed. If you cancel a new Wyze subscription within 14 days of first being charged, you are entitled to a full refund of that first payment-regardless of Wyze's stated "non-refundable" policy. This is a consumer protection that overrides company policies.
After 14 days, Wyze can enforce its non-refundable terms for subsequent billing periods, but you can still cancel to prevent future charges. Yafee recommends documenting your cancellation request with the exact date and method used, as this evidence supports any future dispute with the NCC.
Your legal position
You may cancel without penalty within 14 days of first subscription charge. After 14 days, you may cancel at any time to stop future recurring charges. If Wyze refuses cancellation or continues charging after you have requested it, the National Consumer Commission has authority to compel a refund and investigate the company for unfair contract practices.
Methods to cancel your Wyze subscription
Wyze offers three cancellation routes depending on where you purchased your subscription. Each method is simple once you know the exact steps, and Yafee has broken down each pathway to eliminate confusion.
Cancelling via the Wyze website (my.wyze.com)
This is the most direct route if you subscribed through Wyze's own site rather than through an app store. You control the entire process and receive immediate confirmation.
- Visit my.wyze.com and log in with your email address and password.
- If you have forgotten your password, click "Forgot password?" and follow the email reset link.
- Navigate to your account settings (usually found by clicking your profile icon or username in the top right corner).
- Look for a menu option labelled "Account", "Settings", or "Subscriptions".
- Select the "Subscriptions" or "Plans" section.
- You will see a list of all active subscriptions tied to your account.
- Locate the subscription you wish to cancel and click "Cancel plan" or "Manage subscription".
- If prompted with a reason for cancellation, select the option that best reflects your choice-this is optional feedback and does not prevent cancellation.
- Confirm your cancellation on the following screen.
- The system will display a confirmation message and send a confirmation email to your registered address.
- Save or screenshot the confirmation page as proof of cancellation.
- Yafee recommends retaining this evidence for at least 12 months in case a dispute arises.
Cancelling an apple in-app subscription (iOS)
If you subscribed through the Wyze app on an iPhone or iPad via Apple's payment system, you must cancel through Apple's own interface, not through the Wyze app itself.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the settings menu.
- Select "Subscriptions".
- Find "Wyze" in the list of active subscriptions.
- Tap "Wyze" and select "Cancel subscription".
- Apple may offer a discount to retain your subscription-you may decline and proceed with cancellation.
- Confirm the cancellation on the next screen.
- Apple will send a confirmation email within minutes.
Cancelling a google play subscription (Android)
If you subscribed through the Wyze app on an Android device via Google Play, you must cancel through the Google Play store, not through the Wyze app.
- Open the Google Play app or website on your Android device.
- Tap your profile icon in the top right corner (or click "Account" if using the web version).
- Select "Subscriptions".
- Find "Wyze" in the list of active subscriptions.
- Tap or click "Wyze" and select "Cancel subscription".
- Google may display retention offers-you may disregard these and proceed with cancellation.
- Confirm your cancellation when prompted.
- Google will issue a confirmation email to your registered account.
Understanding your refund rights and timing
Refund eligibility depends on when you cancel relative to your subscription renewal date and the Consumer Protection Act's 14-day cooling-off window.
Refunds within 14 days of purchase
If you cancel within 14 days of your first charge, you qualify for a full refund of that initial payment under section 5 of the CPA. This applies regardless of Wyze's published non-refundable terms. Contact Wyze directly at their support email with your order number, subscription plan name, and original charge date. Request a refund in writing and retain a copy of your email. Yafee advises allowing 5 to 10 business days for processing.
Refunds after 14 days
After 14 days have elapsed since your first subscription charge, Wyze's non-refundable policy applies to completed billing cycles. However, you can cancel immediately to halt future recurring charges. You will not be charged again after you cancel, even if your current subscription period has not yet ended.
Charges after cancellation
If Wyze continues to charge you after you have cancelled through the Wyze website, Apple, or Google Play, this constitutes a breach of the CPA. Contact Wyze support with evidence of your cancellation (screenshots or confirmation emails) and demand an immediate refund. If Wyze does not respond within 10 business days, lodge a complaint with the National Consumer Commission. Yafee has helped thousands of consumers recover unauthorised charges through the NCC's dispute resolution process.
What happens after you cancel
Cancellation is permanent-your subscription ends and you lose access to premium features immediately or at the end of your current billing cycle, depending on your cancellation timing.
Access to your Wyze hardware after cancellation
Cancelling your subscription does not delete your account or remove your devices. You retain access to your Wyze cameras, sensors, and alarm systems. Basic features-local recording, real-time alerts, and manual controls-continue to function. Cloud recording, AI-powered motion detection, and professional monitoring services cease when your subscription ends.
Your account remains active
Your Wyze account persists after cancellation. You can resubscribe at any time by returning to my.wyze.com or your app's subscription settings. All your device configurations, automations, and past footage (if still stored locally) remain intact. You do not need to re-add or reconfigure devices.
Re-enabling premium features
If you decide later that you need cloud recording or advanced detection, simply navigate back to your subscription settings and select a new plan. Wyze typically displays the same plan you cancelled, and you can reactivate it in seconds. There is no penalty for cancelling and resubscribing.
Common mistakes to avoid when cancelling
Cancellation is straightforward once you follow these steps-the mistakes below are avoidable if you remain methodical and retain evidence.
Mistake 1: cancelling only the notification from your bank, not the subscription itself
Some users block or unsubscribe from Wyze billing notifications, believing this cancels the subscription. It does not. Wyze continues to charge your payment method. You must actively cancel the subscription through my.wyze.com, Apple, or Google Play to stop recurring charges. Deleting notifications is a separate action and offers no legal protection.
Mistake 2: assuming the Wyze app cancels your subscription
If you subscribed through Apple or Google Play, tapping "cancel" inside the Wyze app typically does not terminate your subscription. You must cancel through Apple's Settings (iOS) or Google Play (Android). Cancelling within the Wyze app may only disconnect your devices, not your billing. Always verify cancellation through the platform you used to subscribe.
Mistake 3: failing to save cancellation confirmation
Screenshot or save the confirmation page and email after you cancel. If Wyze charges you again, this evidence proves you cancelled and strengthens your claim with the National Consumer Commission. Without proof, disputing unauthorised charges becomes slower and less certain.
Mistake 4: not requesting a refund within 14 days if you qualify
If you cancel within 14 days of your first charge, you are entitled to a refund under the CPA. Many users assume the charge is non-refundable and do not request one. Contact Wyze support and explicitly cite your cooling-off right. If Wyze refuses, escalate to the NCC.
Pricing and subscription plans (before you cancel)
Understanding Wyze's plan options helps you decide whether cancellation is truly your best choice or whether a lower-tier plan might suit your needs.
| Plan name | Monthly cost (ZAR) | Key features | Right for you? |
|---|---|---|---|
| No subscription (free) | R0 | Local recording, real-time alerts, manual controls | Cancel if you only need basic features |
| Cam Plus | ~R79 ZAR/month | Cloud recording, AI-powered detection, 3-min video clips | Cancel if cloud storage is unnecessary |
| Cam Protect (Pro) | ~R149 ZAR/month | All Cam Plus features + professional 24/7 monitoring, emergency dispatch | Cancel if you do not need emergency monitoring |
| Cam Protect (Plus) | ~R99 ZAR/month | Cloud recording, person detection, video playback | Downgrade from Pro if you want some cloud features |
| Alarm Professional Monitoring | ~R159 ZAR/month | 24/7 monitoring, emergency dispatch, system armed/disarmed alerts | Cancel if you manage alarms manually |
| Bundle (Cam + Alarm) | Varies | Discounted rate for multiple services | Downgrade to single service or free tier |
If cost is your primary concern, consider downgrading to a lower-tier plan (such as Cam Protect Plus instead of Cam Protect Pro) rather than cancelling entirely. However, if you no longer use Wyze devices or prefer local-only recording, full cancellation is the right choice.
Contact Wyze for support or escalation
If you encounter difficulties cancelling online or if Wyze continues to charge after you have cancelled, contact their support team directly.
Wyze support contact details
Wyze's primary support address is listed on their official website at their Kirkland, Washington office. For billing disputes and subscription issues, email Wyze support through my.wyze.com. When contacting them, include your account email, subscription plan name, and cancellation request date. Request a written confirmation of cancellation.
Wyze's UK data controller address (listed in their privacy policy as Wyze Ltd, Leicester, UK) may also be contacted regarding data and subscription matters, though Kirkland is the primary operational hub.
Escalating to the national consumer commission
If Wyze does not respond to your cancellation or refund request within 10 business days, lodge a complaint with the National Consumer Commission. You can file a complaint online at the NCC's website or by post. The NCC will investigate whether Wyze has violated the Consumer Protection Act and can order refunds or penalties. Include copies of your cancellation evidence, emails, and payment records.
Checklist before you cancel
| Action | Done? | Why it matters |
|---|---|---|
| Download any footage you want to keep | ☐ | Cloud recordings may be deleted after cancellation |
| Check your cancellation method (website, Apple, or Google Play) | ☐ | Cancelling in the wrong place leaves your subscription active |
| Note your current subscription plan and renewal date | ☐ | Helps you claim a refund if you cancel within 14 days |
| Check if you are within the 14-day cooling-off period | ☐ | You qualify for a full refund if you cancel within 14 days of first charge |
| Screenshot or save the cancellation confirmation | ☐ | Evidence protects you if Wyze charges again or disputes your cancellation |
| Verify no charges appear 5 business days after cancellation | ☐ | Early detection of unauthorised charges strengthens your position |
Wrapping up your cancellation with yafee
Cancelling your Wyze subscription in South Africa is a simple, reversible process protected by the Consumer Protection Act. You hold the legal right to cancel at any time, with a full refund guaranteed within 14 days of your first charge. If you encounter resistance or continued charges after cancellation, the National Consumer Commission enforces your rights at no cost.
Yafee specialises in helping South African consumers navigate contract cancellations across international services. Whether you are dealing with subscription disputes, refund claims, or unclear cancellation terms, Yafee's contract law expertise ensures you understand your position and take the right steps. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorised charges. Visit yafee.com today to learn more about your consumer rights or to escalate a dispute with Wyze or any other service provider.