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Frequently asked questions
Cancel Wyze: The Right Way to Manage Your Subscription
How to cancel Wyze and keep your smart home devices working
Understanding Wyze and why cancellation makes sense
Wyze manufactures affordable smart home devices including cameras, sensors, plugs and lights, combined with optional cloud subscription services. You access basic functionality for free, but Wyze also offers paid subscription tiers that unlock extended cloud storage, advanced motion detection and artificial intelligence features for your cameras and devices.
You may decide to cancel your Wyze subscription for legitimate reasons: you no longer require the advanced features, your household circumstances have changed, you prefer a competing service, or you want to reduce your monthly outgoings. Yafee specialises in helping consumers understand their contractual rights and guiding you through cancellation procedures with clarity and confidence.
When cancellation makes practical sense
Cancellation becomes practical if you are paying for features you do not actively use, if your situation has shifted, or if you wish to downgrade to Wyze's free tier while keeping your existing devices operational. Understand that cancelling your subscription does not delete your account, remove your paired devices or erase historical data; it simply terminates the automatic renewal of your paid plan at the end of your current billing cycle.
What you must know before starting the cancellation process
Wyze manages all subscriptions online via your account dashboard at my.wyze.com or through the mobile app. Wyze does not operate a telephone cancellation line or provide a physical mailing address for cancellations. Your service remains active until the end of your current billing period. Wyze does not offer prorated refunds for mid-cycle cancellations, meaning if you cancel on day 15 of a 30-day billing cycle, you will not receive credit for the remaining 15 days.
Wyze subscription plans and current pricing in singapore
Reviewing your active plan and its cost helps you decide whether to cancel, downgrade or maintain your subscription.
Subscription tiers and features available
Wyze offers three primary camera subscription plans, each available with monthly or annual billing. Annual billing typically delivers discounts compared to monthly renewal. The following table shows standard pricing structures; your actual SGD amount may vary depending on currency conversion and regional adjustments applied by Wyze.
| Plan name | Monthly cost (USD) | Annual cost (USD) | Key features included |
|---|---|---|---|
| Cam Plus | US$2.99 | US$19.99 | 14-day cloud storage; person, pet, vehicle and package detection |
| Cam Unlimited | US$9.99 | US$99.99 | Unlimited cameras; Cam Plus features plus Friendly Faces and self-monitoring |
| Cam Unlimited Pro | US$19.99 | US$199.99 | Unlimited cameras; up to 60-day cloud storage; enhanced AI and emergency dispatch |
How to locate your current plan details
To identify your active subscription and billing amount, sign into my.wyze.com using your email and password, navigate to the Account section, then select Services. You will see your active plan, next billing date and renewal amount displayed clearly. If you subscribed via the Apple App Store or Google Play Store, you must check those platforms directly to view your billing details and plan information, as subscription management differs between channels.
Your consumer rights when cancelling Wyze
Singapore's Consumer Protection (Fair Trading) Act protects you when cancelling subscription services with companies like Wyze.
Your legal position under singapore law
The Consumer Protection (Fair Trading) Act establishes that you have the right to clear information about your subscription terms, renewal dates and cancellation procedures before you commit to payment. Wyze must provide transparent pricing and a straightforward cancellation mechanism. If Wyze fails to honour a cancellation request, charges you after you cancel, or refuses to cease billing, you may lodge a complaint with the Consumers Association of Singapore (CASE), the primary enforcement body for consumer disputes in Singapore.
Furthermore, if you subscribed through the App Store or Google Play, Apple or Google's app store policies also protect you; these platforms allow you to cancel subscriptions directly and may offer refund eligibility within specific timeframes.
What you can expect from Wyze during cancellation
Once you submit your cancellation request, Wyze must confirm receipt and process your request before your next renewal date. Your subscription should terminate at the end of your current billing cycle, not immediately. You retain access to your account and devices until that final date. Wyze should not charge you again after your cancellation date passes.
How to cancel Wyze via the website
Cancelling through my.wyze.com is the most direct method if you subscribed directly with Wyze using a credit or debit card.
Step 1: sign into your Wyze account online
- Open a web browser and navigate to my.wyze.com.
- Enter your Wyze account email address and password.
- Click the sign-in button to access your account dashboard.
Step 2: navigate to your subscription settings
- Locate your Account icon or menu, typically positioned in the top-right corner or left sidebar.
- Click or tap on Account to open the menu.
- Select Services from the dropdown or submenu.
Step 3: identify and manage your active subscription
- On the Services page, find your active subscription plan listed with its name and renewal date.
- Click the Manage button next to your subscription.
- Review the plan details, next billing date and renewal amount to confirm you are cancelling the correct subscription.
Step 4: complete the cancellation request
- Select the Cancel subscription or Manage subscription option displayed on the page.
- Wyze may ask why you are cancelling; you may skip this step or provide feedback (optional).
- Confirm your cancellation by clicking the final confirmation button.
- You should see a confirmation message indicating your subscription will not renew.
Step 5: retain your cancellation confirmation
- Screenshot or save the cancellation confirmation page for your records.
- Check your email for a confirmation message from Wyze within 24 hours.
- Verify that your account still shows the subscription as "Cancelled" or "Pending cancellation until [date]".
How to cancel Wyze via the mobile app
If you manage your Wyze subscription through the mobile app, you can cancel directly within the app without accessing the website.
Cancellation on iOS devices
- Open the Wyze app on your iPhone or iPad and log in with your credentials.
- Tap the Account icon (usually a profile or user symbol at the bottom right).
- Select Services or Subscriptions from the menu.
- Find your active subscription and tap Manage.
- Tap Cancel subscription and follow the prompts to confirm.
- You will receive an in-app confirmation and an email confirmation from Wyze.
Cancellation on android devices
- Open the Wyze app on your Android phone or tablet and log in.
- Tap the Account or profile icon at the bottom of the screen.
- Select Services or Subscriptions from the account menu.
- Locate your active subscription and tap Manage.
- Select Cancel subscription and confirm your request.
- Await confirmation in the app and in your email inbox.
Cancelling Wyze subscriptions purchased through app stores
If you subscribe to Wyze through the Apple App Store or Google Play Store, you must cancel through that platform, not through Wyze directly.
Cancelling via apple app store (iOS)
- Open the Settings app on your iPhone or iPad.
- Tap Subscriptions (or [Your Name] > Subscriptions on newer iOS versions).
- Locate Wyze in your active subscriptions list.
- Tap Wyze to open its details page.
- Tap Cancel Subscription and confirm by tapping Cancel or Confirm Cancellation.
- Your subscription ceases on your next renewal date.
Cancelling via google play store (Android)
- Open the Google Play app and tap your profile icon in the top-right corner.
- Select Manage subscriptions or Subscriptions.
- Find Wyze in your list of subscriptions.
- Tap Wyze to view its details.
- Tap Cancel subscription and follow the prompts to confirm.
- Your subscription will terminate at the end of your current billing period.
Refunds and what to expect after cancellation
Understanding Wyze's refund policy and post-cancellation status prevents confusion and helps you manage your transition away from the service.
Refund eligibility and timeline
Wyze does not offer refunds for unused portions of monthly subscriptions. If you cancel on day 15 of a 30-day cycle, you forfeit the remaining 15 days at no refund. Annual subscriptions may have different terms; some users report Wyze considers refund requests on a case-by-case basis for annual plans within the first 30 days of purchase, but this is not guaranteed. Contact Wyze support directly if you believe your situation warrants an exception.
What happens to your devices and data
Your Wyze devices remain paired to your account and continue to function after cancellation. You lose access to paid features such as extended cloud storage, advanced motion detection and recorded video clips longer than the free tier allows. Your account stays active; you can resubscribe at any time. Historical recordings stored on Wyze's servers may be deleted according to Wyze's data retention policy, typically within 30 days of cancellation for free tier users.
Confirming successful cancellation
- Log into my.wyze.com or your app 3-5 days after cancellation.
- Navigate to Account > Services and verify your subscription shows as "Cancelled" or "No active subscription".
- Check your email for a cancellation confirmation if you have not received one.
- Monitor your bank or credit card statements for your next renewal date; no charge should appear.
- If a charge appears after cancellation, contact Yafee for guidance on disputing the charge with your bank.
Common mistakes to avoid when cancelling Wyze
Cancelling your subscription should be straightforward; taking these precautions ensures the process goes smoothly and you avoid unnecessary charges or disputes.
Mistake 1: confusing account deletion with subscription cancellation
Cancelling your subscription does not delete your Wyze account, unpair your devices or erase your data. If you want to fully remove your account, you must contact Wyze support separately and request account deletion. Many users assume cancelling the subscription removes everything; Yafee advises you to clarify your intent with Wyze in writing if you desire complete account removal.
Mistake 2: not retaining proof of cancellation
Save screenshots of your cancellation confirmation page and any email confirmation from Wyze. If Wyze charges you after cancellation, you need proof that you submitted a valid cancellation request. Store these documents in a folder or cloud service for at least 12 months.
Mistake 3: cancelling through the wrong channel
If you subscribed via the App Store, cancelling only through Wyze's website may not stop your app store billing. Conversely, if you subscribed directly with Wyze via credit card, using the App Store cancellation option will not work. Verify where you originally purchased your subscription and cancel through that same platform.
Mistake 4: failing to monitor your billing after cancellation
Check your bank or credit card statement on your usual renewal date. If Wyze charges you after cancellation, dispute the charge with your bank immediately and provide your cancellation confirmation as evidence. Yafee recommends setting a calendar reminder for your next would-be renewal date so you remember to verify no charge has been applied.
Mistake 5: not escalating if Wyze refuses to cancel
If Wyze blocks your cancellation request, continues charging after you cancel, or fails to acknowledge your cancellation, escalate to the Consumers Association of Singapore (CASE). CASE handles consumer complaints free of charge and can pressure Wyze to honour your cancellation or refund improper charges.
When to keep your Wyze subscription versus cancelling
A side-by-side comparison of costs and benefits helps you make an informed decision about whether cancellation serves your interests.
| Keep your subscription if | Cancel your subscription if |
|---|---|
| You actively use person or pet detection features | You only occasionally view live streams and do not need recorded clips |
| You have multiple cameras and want extended cloud storage | You have one or two cameras and the free tier covers your needs |
| You rely on emergency dispatch or self-monitoring capabilities | You use a separate security system or have moved away from your property |
| You value Friendly Faces recognition and advanced AI alerts | You find yourself ignoring motion alerts and rarely review recordings |
| Monthly savings are less than your household budget allows | You are actively reducing monthly expenses or found a cheaper alternative |
After you cancel: your next steps and dispute resolution
Once your cancellation takes effect, you may wish to explore alternatives or resolve any billing disputes that arise.
Monitoring your transition period
- For the next 7 days after cancellation, log into your account once daily to confirm no further charges are pending.
- Review your email for any unexpected messages from Wyze regarding your account status.
- Test your Wyze cameras and devices to ensure they remain accessible on the free tier.
- Download or back up any important video clips or recordings before they are deleted under Wyze's data retention policy.
If Wyze charges you after cancellation
- Contact Wyze support immediately with your cancellation confirmation and request an explanation.
- If Wyze does not respond within 7 business days, dispute the charge with your bank or credit card issuer.
- Provide your bank with screenshots of your cancellation request, confirmation page and email proof.
- File a complaint with the Consumers Association of Singapore (CASE) at www.case.org.sg if Wyze refuses to refund or your bank declines your dispute.
Exploring alternative smart home providers
Once you cancel Wyze, you may wish to evaluate other smart home platforms. Yafee recommends comparing device compatibility, cloud storage options, pricing transparency and customer support quality before committing to another service. Review trial periods if available, and read user reviews on independent platforms to assess reliability and ease of cancellation with competitors.
Conclusion and your cancellation checklist
Cancelling your Wyze subscription is a straightforward online process protected by Singapore's Consumer Protection (Fair Trading) Act. You retain full control over when your subscription ends, and Wyze cannot prevent cancellation once you submit a valid request. Remember that your devices remain functional, your account stays open and your data persists until Wyze's retention policy deletes it automatically.
Use the following checklist to ensure your cancellation is complete and your records are secure:
- Verify the platform where you subscribed (Wyze website, App Store or Google Play).
- Sign into your account and navigate to Services or Subscriptions.
- Confirm your active plan, next renewal date and billing amount.
- Click Manage and select Cancel subscription.
- Take screenshots of your cancellation confirmation page.
- Save any email confirmation from Wyze for your records.
- Wait 3-5 days and log in again to verify your subscription shows as cancelled.
- Monitor your bank or credit card statement on your renewal date.
- If any unauthorised charge appears, contact your bank or file a complaint with CASE.
Yafee has helped thousands of consumers cancel unwanted subscriptions with confidence and clarity. Whether you are downgrading to Wyze's free tier or switching to a competitor entirely, Yafee's practical guidance ensures you understand your rights, complete your cancellation correctly and avoid common pitfalls. If you encounter resistance from Wyze or require escalation support, Yafee can advise you on how to engage the Consumers Association of Singapore and protect your refund rights. Visit Yafee.com today to explore guides for cancelling other services and to learn more about your consumer protections in Singapore.