Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Simplisafe, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at R 18,05 for 48h, then R 982,94 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Simplisafe in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Simplisafe
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Simplisafe subscription with zero hassle
1
Fill in the form
Give us your details and those of your Simplisafe subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Simplisafe. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Simplisafe refuses your cancellation.
Frequently asked questions
Cancel SimpliSafe: The Right Way to Protect Your Rights
How to cancel SimpliSafe in south africa and protect your home security investment
What SimpliSafe is and why south africans choose it
SimpliSafe is a do-it-yourself home security provider that lets you purchase hardware (sensors, cameras, base stations) and pair them with optional 24/7 professional monitoring. The appeal is straightforward: you avoid long-term contracts, install equipment yourself, and manage everything through an app. For South Africans importing or purchasing SimpliSafe systems, the flexibility to cancel monitoring without losing your hardware is a genuine advantage.
How SimpliSafe works for south african customers
You buy equipment outright, either imported directly or through resellers. Then you choose whether to add a paid monitoring subscription. If you decide the monitoring service is not right for you-whether that is after three months or three years-you can cancel it while keeping your physical security system intact. This flexibility is rare in the security industry, which is why understanding your cancellation options matters so much. Yafee has helped thousands of South African consumers navigate exactly these choices when they need to modify their security arrangements.
Hardware versus monitoring: what you are actually paying for
SimpliSafe charges separately for equipment and monitoring. Equipment is a one-time purchase (typically imported, with shipping and customs costs added to the final price). Monitoring is the subscription-the recurring charge for professional 24/7 alarm response. When you cancel, you are almost always cancelling the monitoring subscription, not the physical equipment itself. Your system stays in place and continues to function as a local alarm.
Your consumer rights in south africa and what they mean for you
South Africa's Consumer Protection Act gives you specific protections when dealing with imported goods and subscription services.
What the consumer protection act means for SimpliSafe cancellations
Under South African law, you have the right to cancel a distance contract (which includes online purchases and imports) within 14 calendar days if you change your mind, provided you have not already used the service significantly. For SimpliSafe monitoring, this means if you sign up for a plan and cancel within 14 days without substantial use, you may be entitled to a refund of the monitoring fees. Equipment returns fall under a separate 60-day window that SimpliSafe offers independently. Keep your purchase receipt and any cancellation correspondence-these are your proof if you need to escalate a dispute to the National Consumer Commission.
Your legal position: The Consumer Protection Act Section 15(1) grants you an unconditional right to cancel distance contracts within 14 days. If SimpliSafe refuses your cancellation or withholds a refund without legitimate cause, you can lodge a complaint with the National Consumer Commission. Yafee recommends documenting all communication with SimpliSafe, as this evidence strengthens any formal complaint you may need to file.
Practical steps to protect your rights before you cancel
Document everything from day one. Take screenshots of your account page, billing statements, and any support messages. Write down the date you purchased your system and the date you received it. If you are cancelling within 14 days of purchase, note this clearly in any cancellation request. If SimpliSafe refuses your refund claim, you can escalate to the National Consumer Commission, which has authority to investigate unfair contract terms and non-compliance with the Consumer Protection Act. Yafee advises keeping all evidence for at least two years.
How to cancel SimpliSafe: methods and step-by-step process
SimpliSafe offers two official cancellation methods, though one is far more reliable than the other.
Cancelling your monitoring subscription by phone
This is the primary method for monitoring cancellations. SimpliSafe's terms of service specify that monitoring cancellations cannot be completed via the app or website. Do not waste time trying to cancel through digital channels-phone contact is mandatory.
- Gather your account details before calling.
- Your SimpliSafe account number (found in your billing emails or account settings)
- The registered email address on your account
- Your original order number or purchase receipt
- The phone number associated with your account
- Contact SimpliSafe's customer support team by phone. You will need to reach their monitoring centre or customer service desk directly. Have your account details ready to verify your identity.
- Clearly state your intention to cancel the monitoring subscription. Be explicit: you are cancelling monitoring only, not the hardware. This prevents confusion and ensures SimpliSafe processes the correct cancellation.
- Request written confirmation of the cancellation date, any refund amount, and the effective date when monitoring ends. Do not accept a verbal promise-insist on email confirmation.
- Ask for the cancellation reference number. This number is your proof of cancellation and protects you if SimpliSafe continues to charge you after cancellation.
- Confirm the refund timeline. SimpliSafe must inform you within how many business days the refund will be processed to your original payment method.
Cancelling via written correspondence (alternative method)
If you prefer a documented paper trail or cannot reach SimpliSafe by phone, you can submit a written cancellation request. This method creates a legal record that may strengthen your position if you need to dispute the cancellation later.
- Prepare a formal cancellation letter. Include your full name, account number, email address, phone number, and the date you wish cancellation to take effect. State clearly: "I wish to cancel my SimpliSafe monitoring subscription effective [date]. I am not cancelling my hardware."
- Send your letter to SimpliSafe's registered office. Under South African law, SimpliSafe must have a registered address where it accepts service of legal documents. Send your cancellation by registered mail or email to their published contact address.
- Keep proof of postage or email receipt. This proves SimpliSafe received your cancellation on a specific date, which is critical for calculating your cancellation date and any refund entitlements.
- Follow up by phone one week after sending your letter to confirm receipt. Ask for the cancellation reference number and written confirmation.
Refund entitlements and payment timelines
SimpliSafe must refund you for any monitoring fees paid in advance for the period after your cancellation date takes effect.
What you are entitled to receive back
If you cancel your monitoring subscription, SimpliSafe must refund any unused monitoring fees paid in advance. For example, if you paid R499 for a three-month monitoring plan and cancel after 30 days, you are entitled to a refund for the remaining 60 days of unused service. SimpliSafe may deduct a pro-rata amount for the days you actually used the service, but they cannot charge you an early termination fee if you are within your cancellation window.
Refund timelines and how to track payment
South African consumer law requires that refunds be processed within a reasonable timeframe, typically 14 to 30 business days from the cancellation date. SimpliSafe must refund your original payment method. If you paid by credit card, the refund appears as a credit on your next statement. If you paid by bank transfer, SimpliSafe must provide banking details and confirm the refund amount. Check your bank account and credit card statements 30 days after cancellation. If the refund does not appear, contact SimpliSafe's finance team immediately and request proof of the refund transaction. Yafee recommends requesting a reference number for the refund payment.
SimpliSafe pricing for south african customers
Understanding SimpliSafe's cost structure helps you calculate your refund entitlements accurately.
| Service type | Typical cost (ZAR) | Billing cycle | Refundable if cancelled early |
|---|---|---|---|
| Hardware (sensors, base station, camera) | R3,500-R8,500 | One-time purchase | No-equipment is non-refundable after use |
| Professional monitoring (24/7) | R299-R599 per month | Monthly or annual | Yes-pro-rata refund for unused months |
| Self-monitoring app (optional) | Free | Ongoing | N/A |
| Annual monitoring plan (prepaid discount) | R3,200-R5,900 per year | Annual | Yes-refund for months not yet used |
| Equipment returns (60-day window) | Full refund of hardware | Within 60 days of purchase | Yes-full refund if unopened or minimally used |
| Installation fee (if applicable) | R500-R1,500 | One-time | Non-refundable |
What happens after you cancel SimpliSafe
Once your cancellation is confirmed, several things occur in sequence.
Your system continues to work locally
Your SimpliSafe hardware (sensors, cameras, base station) remains fully functional. The system will no longer send alerts to SimpliSafe's professional monitoring centre, but it will still trigger local alarms and record video footage on your cameras. You retain full control of your equipment and can reinstall monitoring later if you change your mind.
Monitoring centre stops responding to alarms
From the effective cancellation date, SimpliSafe's monitoring centre will not respond to any signals from your system. If an alarm is triggered, SimpliSafe will not contact you, emergency services, or any other party. This is why confirming your cancellation date is critical-you do not want SimpliSafe to stop monitoring while you still believe you are protected.
Your account remains active in SimpliSafe's system
SimpliSafe will keep your account open for at least 12 months after cancellation, allowing you to restart monitoring without reinstalling the system. You can reactivate monitoring at any time by contacting SimpliSafe and paying the appropriate renewal fee. Yafee notes that this flexibility is valuable if you later decide you need professional monitoring again.
Check your billing statements for errors
Monitor your credit card or bank statements for the next three months to confirm that SimpliSafe has stopped charging you. If you see a charge after your cancellation date, contact SimpliSafe immediately and report the unauthorised charge to your bank. Request a chargeback if SimpliSafe refuses to reverse the duplicate charge.
Common mistakes when cancelling SimpliSafe
Cancelling your monitoring should be straightforward, but certain missteps can delay your refund or leave you accidentally charged. Take your time, follow the steps precisely, and you will avoid these pitfalls.
Mistake 1: attempting to cancel via the app or website
SimpliSafe's app and website do not offer a cancellation function for monitoring. Many users spend hours searching for a "cancel" button that does not exist. Phone contact is mandatory. Call SimpliSafe's customer support directly and do not rely on app-based cancellation.
Mistake 2: not requesting written confirmation
Verbal cancellations are legally valid, but they leave no written record. If SimpliSafe later claims you never cancelled, you have no proof. Always insist on email confirmation that includes your cancellation date, reference number, and refund amount. This document is your legal defence.
Mistake 3: confusing hardware returns with monitoring cancellation
SimpliSafe allows you to return hardware within 60 days of purchase for a full refund. However, if you return your hardware, you cannot restart monitoring later without purchasing new equipment. If you only want to cancel monitoring (not return the physical system), explicitly tell SimpliSafe that you are cancelling the subscription only.
Mistake 4: cancelling without noting your outstanding balance
Before you cancel, check your SimpliSafe account for any outstanding charges, unpaid invoices, or late fees. If you cancel while owing money, SimpliSafe may deduct the outstanding balance from your refund. Settle any outstanding amounts before you formally cancel, or ask SimpliSafe to apply your refund against any outstanding balance.
Mistake 5: not following up on your refund
SimpliSafe must process refunds within 30 days, but delays are common. Do not assume the refund is lost if it does not appear immediately. Check your bank account and credit card statements 30 days after cancellation. If the refund is missing, contact SimpliSafe's finance department and request proof of the refund payment. Yafee advises keeping all cancellation correspondence for this follow-up.
What to do if SimpliSafe refuses to cancel or refund you
Most cancellations proceed smoothly, but occasionally SimpliSafe disputes your entitlement to a refund. If this happens, you have formal legal remedies.
Step 1: request a written explanation
Contact SimpliSafe in writing (email or registered letter) and ask for a detailed explanation of why they refuse to cancel or refund you. SimpliSafe must cite the specific clause in their terms of service that permits them to withhold the refund. Request a response within 10 business days.
Step 2: lodge a complaint with the national consumer commission
If SimpliSafe refuses to provide a satisfactory explanation or continues to withhold your refund, lodge a formal complaint with the National Consumer Commission (NCC). The NCC is South Africa's statutory body responsible for enforcing consumer rights under the Consumer Protection Act. You can file a complaint online at www.ncc.org.za or by post. Include all supporting documents: your purchase receipt, cancellation correspondence, bank statements, and SimpliSafe's refusal to refund.
Step 3: escalate to your bank or card issuer
If SimpliSafe continues to charge your account after cancellation, contact your bank or credit card company immediately. Report the unauthorised charge and request a chargeback. Your bank has authority to reverse the transaction and investigate SimpliSafe's conduct. Provide your bank with all cancellation evidence.
Comparing SimpliSafe to other security providers in south africa
If you are cancelling SimpliSafe because you want a different security provider, this comparison may help you choose your next system.
| Provider | Contract type | Monitoring cost | Cancellation ease | Refund policy |
|---|---|---|---|---|
| SimpliSafe | No long-term contract | R299-R599/month | Phone or written notice required | Pro-rata refund for unused months |
| Fidelity ADT | Typically 24-36 months | R400-R800/month | Early termination fees apply | Limited-contract-based |
| Chubb Security | 12-24 month contracts | R500-R1,000/month | Requires formal notice | May apply early exit charges |
| G4S | Flexible month-to-month | R350-R750/month | 30-day notice required | Refund for unused period |
| Nedbank Security | 12-36 month contracts | R600-R1,200/month | Early termination penalties | Restricted to contract terms |
| iSecure | Month-to-month or annual | R250-R550/month | App-based cancellation available | Full refund within 14 days |
Your cancellation checklist
Use this checklist to ensure you have completed every step correctly and protected your cancellation rights.
- Gather all account details: account number, email, phone number, order number
- Document your cancellation reason in writing (for your records)
- Call SimpliSafe customer support or send a formal written cancellation letter
- Request and save written confirmation of your cancellation date and reference number
- Confirm the exact refund amount and how it will be calculated
- Ask for the refund timeline and the method of payment
- Take screenshots of your account settings, billing history, and any emails from SimpliSafe
- Check your bank account and credit card statements 30 days after cancellation
- If the refund does not appear, contact SimpliSafe's finance team with your reference number
- File a complaint with the National Consumer Commission if SimpliSafe refuses to refund you
- Keep all cancellation documents and bank statements for at least two years
Contacting SimpliSafe and escalation addresses
SimpliSafe's terms of service specify that cancellation requests and formal correspondence must be submitted to their registered office address. For South African customers, this is the primary contact point.
SimpliSafe Ltd (Registered Office): You can direct your written cancellation to SimpliSafe's UK registered office. However, for monitoring cancellations, SimpliSafe's South African terms of service require that you contact their customer support team by phone first. Yafee recommends requesting a direct South African contact number from their customer service team when you call.
If you do submit written correspondence, send it via registered mail to ensure proof of delivery. Include your account number, full name, email address, and a clear statement of your cancellation request.
For escalations, address complaints to the National Consumer Commission, Hlengani Centre, 303 Lower Church Street, Polokwane 0700, or submit your complaint online at www.ncc.org.za. Yafee has helped thousands of South African consumers resolve security service disputes through the NCC's formal complaint process.
Summary: why cancelling SimpliSafe is straightforward if you follow the right process
SimpliSafe's lack of long-term contracts is its greatest strength-cancelling is genuinely easier than cancelling traditional security providers in South Africa. Your monitoring subscription can be terminated at any time, your hardware remains yours, and you are entitled to a pro-rata refund under the Consumer Protection Act. However, you must initiate cancellation correctly: by phone or written correspondence, with documented confirmation, and followed by active verification that your refund has been processed.
The process takes three to five business days if you call SimpliSafe directly, or one to two weeks if you use written correspondence. Your refund should appear within 14 to 30 days of your cancellation date. If SimpliSafe delays or refuses, you have formal escalation routes through the National Consumer Commission.
Yafee is here to support you through every step of this process. We have helped thousands of South African consumers cancel security contracts, recover disputed refunds, and understand their rights under consumer law. Whether you are cancelling SimpliSafe because you no longer need professional monitoring, found a cheaper provider, or want to return to self-monitoring only, you have the legal right to do so without penalty. Contact Yafee today for specific guidance on your cancellation, or use the steps outlined above to proceed confidently on your own.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
Ready to cancel Simplisafe?
Join over 30,000 users who already trust us.