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Frequently asked questions
Cancel Securedme: The Right Way to Exit
How to cancel Securedme in south africa: your complete guide with consumer rights
Understanding Securedme and why you might cancel
Securedme is a South African subscription service that delivers personal safety and emergency response features through a mobile app and account system. The service offers live monitoring and alert capabilities, billed monthly, but if it no longer fits your needs, you deserve a straightforward cancellation process.
At Yafee, we help you understand exactly how to cancel Securedme without frustration or hidden charges. Many South African consumers sign up for safety services with good intentions, then discover the service doesn't align with their lifestyle, their budget, or their actual emergency needs. That's completely normal, and you have consumer protections in place to help you exit fairly.
Who uses Securedme and common reasons to cancel
Securedme appeals to families seeking peace of mind, elderly users wanting emergency backup, and individuals concerned about personal safety. However, cancellation reasons vary widely: some users find the app unreliable, others decide the monthly cost isn't justified, and many simply forget the subscription is active until they notice recurring charges on their bank statement.
Whatever your reason, Yafee advocates for your right to cancel quickly and recover any owed refunds under South African consumer law.
Service delivery and how billing works
You access Securedme through a mobile app linked to your account. The provider charges your preferred payment method monthly, and your subscription renews automatically unless you actively cancel. This recurring billing model means charges continue until you take deliberate action to stop them, which is exactly why understanding the cancellation process matters.
Your consumer rights in south africa: what the law guarantees you
South Africa's Consumer Protection Act 68 of 2008 grants you specific rights when cancelling subscription services, and understanding these rights is your first step toward a successful cancellation.
The 14-day cooling-off period and continuous supply of services
Under the Consumer Protection Act, you generally have a 14-day "cooling-off" right to cancel certain transactions without penalty. For continuous supply services like Securedme, this cooling-off period begins when you first subscribe, not when each billing cycle renews. This means if you signed up fewer than 14 days ago, you may cancel and claim a full refund without justification.
The law requires that if a service is classified as continuous supply, the supplier must inform you in writing of your cancellation rights before you subscribe. Many South African security and safety app providers fail to do this, which strengthens your position if disputes arise.
Securedme's published terms and potential compliance gaps
Securedme's publicly available Terms and Conditions do not explicitly mention a 14-day cooling-off clause or any refund right upon cancellation. This absence is significant: if Securedme qualifies as a continuous supply service under the Act, the lack of clear cancellation language may violate consumer protection requirements. Yafee recommends documenting this gap when you initiate your cancellation, as it becomes a powerful lever if the provider disputes a refund.
If Securedme refuses to refund you after cancellation, you can escalate to the National Consumer Commission (NCC), South Africa's official consumer authority. The NCC has authority to investigate unfair contract terms and non-compliance with the Act.
Your legal position
You have the right to cancel Securedme at any time under the Consumer Protection Act. If you cancel within 14 days of subscribing, you are entitled to a full refund with no penalty. If you cancel after 14 days, Securedme may only charge you for the service you have already received; they cannot demand further payment for unutilised months. Document your subscription date, billing statements, and any cancellation requests you make. This evidence protects you if you need to file a complaint with the NCC.
How to cancel Securedme: step-by-step procedures
Securedme does not publicly advertise a clear cancellation method or contact address on widely available South African sources, which itself suggests a compliance concern.
Step 1: locate your subscription account and gather your details
Open the Securedme mobile app and navigate to your account settings or profile section. Locate your account number, subscription commencement date, and the payment method linked to your subscription. Screenshot these details or export them to a document. You will need this information when you contact Securedme to cancel.
Step 2: contact Securedme directly to request cancellation
Since Securedme does not publish a dedicated cancellation email or phone line, you must attempt contact through the following channels:
- In-app support or help section: Look for a "Contact us", "Support", or "Help" button within the Securedme app itself.
- Company website: Visit any official Securedme website or domain and locate a "Contact" page or customer service email address.
- Social media: If Securedme maintains a Facebook, Twitter, or LinkedIn account, send a direct message requesting cancellation assistance.
- App store review or comment: Some app providers monitor reviews on the Google Play Store or Apple App Store; posting a cancellation request here may prompt a response.
In your initial contact, state clearly: "I wish to cancel my Securedme subscription effective immediately. Please confirm cancellation in writing and advise the date on which charges will cease."
Step 3: document your cancellation request
Save a copy of every communication you send or receive from Securedme. This includes email confirmations, in-app messages, screenshots of chat conversations, and any written responses. If you contact them by phone, request a confirmation email afterward. Yafee emphasises that documentation is your strongest defence if Securedme continues to charge you or disputes your cancellation.
Step 4: confirm that charges have stopped
Check your bank statement or payment history 5 to 7 days after you receive cancellation confirmation from Securedme. Verify that no further charges appear. If Securedme continues to bill you after you have requested cancellation, they are in breach of the Consumer Protection Act.
Step 5: request a refund for any post-cancellation charges
If Securedme charged you after your cancellation request, calculate the amount owed and send a formal refund request by email. State your subscription cancellation date, the date of the unwanted charge, and the amount. Give Securedme 14 days to respond. If they refuse or ignore you, escalate to the National Consumer Commission.
Pricing and billing structure
Securedme operates on a monthly subscription model with charges recurring automatically until cancellation.
| Billing element | Details |
|---|---|
| Subscription frequency | Monthly recurring charge |
| Currency | South African Rand (ZAR) |
| Payment methods accepted | Debit card, credit card, mobile wallet (subject to app terms) |
| Automatic renewal | Yes; charges continue until active cancellation |
| 14-day refund window | Full refund if cancellation requested within 14 days of subscription |
| Post-14-day refunds | Limited to pro-rata refund for unused time, depending on contract terms and NCC interpretation |
What to expect after cancellation
Once you cancel Securedme, your access to emergency alerts and monitoring features ends immediately or at the end of your current billing cycle, depending on their policy.
App access and data retention
After cancellation, you may lose access to the Securedme app or its features within 24 to 48 hours. Yafee recommends downloading or screenshotting any emergency contact information or account data you wish to keep before you cancel, as you will not be able to retrieve it afterward.
Refund timeline
If Securedme owes you a refund, they must process it within 30 days of receiving your cancellation request, in accordance with South African banking standards and the Consumer Protection Act. The refund will be credited to the payment method you used to subscribe. Check your bank statement for the refund; if it does not appear within 30 days, contact your bank and then escalate to the NCC.
Cessation of charges
Once your cancellation is confirmed, Securedme must not charge you any further fees. If you are charged after the cancellation date, that charge constitutes an unauthorised transaction and you have the right to dispute it with your bank.
Common mistakes when cancelling Securedme
Cancellation can feel stressful, but avoiding these pitfalls will protect you and speed up your exit.
Mistake 1: assuming the app deletion equals cancellation
Deleting the Securedme app from your phone does not cancel your subscription. The app and the subscription account are separate; Securedme will continue to charge you even after you delete the app. You must cancel the subscription itself through the provider's account settings or by contacting them directly.
Mistake 2: failing to request written confirmation
Verbal cancellations or casual in-app messages are insufficient. Always request a written confirmation email from Securedme that states your cancellation date and the effective date when charges will cease. This confirmation is your proof if a dispute arises.
Mistake 3: not checking your bank statement after cancellation
Many consumers assume cancellation is complete and never verify that charges have stopped. Yafee advises checking your statement 7 to 10 days after cancellation to confirm no further charges appear. This vigilance catches errors early and gives you a time-stamped record if you need to file a complaint.
Mistake 4: ignoring the 14-day cooling-off window
If you signed up fewer than 14 days ago, invoke your cooling-off right explicitly in your cancellation request: "I am cancelling within the 14-day cooling-off period under the Consumer Protection Act 68 of 2008 and require a full refund." This language strengthens your position if Securedme later disputes your entitlement to a refund.
Mistake 5: not escalating when Securedme ignores you
If Securedme does not respond to your cancellation request within 14 days or refuses to cancel, file a complaint with the National Consumer Commission immediately. Do not wait or assume the matter will resolve on its own. The NCC's contact details are available at www.thencc.org.za, and lodging a complaint is free.
When to escalate to the national consumer commission
The National Consumer Commission is South Africa's statutory authority responsible for enforcing consumer rights and investigating complaints against service providers.
Grounds for escalation
You should escalate to the NCC if Securedme:
- Refuses to cancel your subscription after you have made a clear written request.
- Continues to charge you after you have cancelled.
- Refuses to process a refund within 30 days of cancellation.
- Does not provide written confirmation of your cancellation.
- Failed to inform you of your cancellation rights before you subscribed.
How to lodge a complaint with the NCC
Visit the NCC website at www.thencc.org.za. Complete their online complaint form or download a paper form. Include your subscription dates, the dates of all communications with Securedme, your cancellation request and their response (or lack thereof), and copies of all billing statements showing unwanted charges. The NCC will investigate and may compel Securedme to refund you or cease collection activities.
Yafee recommends keeping copies of your NCC complaint for your records. The NCC investigation is free and does not prevent you from seeking additional remedies through the consumer court if necessary.
Cancellation checklist and summary
Use this checklist to ensure you have completed all steps correctly and protected your interests.
| Action | Completed |
|---|---|
| Recorded my subscription commencement date | ☐ |
| Gathered all billing statements and account details | ☐ |
| Located Securedme's contact method (app, email, or social media) | ☐ |
| Sent written cancellation request with clear effective date | ☐ |
| Received written confirmation of cancellation from Securedme | ☐ |
| Verified no charges appear 7-10 days after cancellation | ☐ |
Why yafee helps thousands of consumers cancel safely
Cancelling a subscription can feel daunting, especially when the provider makes their process opaque or ignores your requests. Yafee has built a resource centre to guide South African consumers through cancellations with clarity and confidence, grounded in the Consumer Protection Act and enforceable legal principles.
Yafee's mission is simple: you own your contract, you own the right to exit, and you deserve a process free of hidden charges or bureaucratic obstruction. By understanding your legal position, documenting your cancellation, and knowing when to escalate to the NCC, you protect yourself and your finances.
If Securedme's lack of a published cancellation method frustrates you, that itself is a compliance failure under South African consumer law. Yafee recommends reporting this gap to the NCC as part of your complaint, as it may support a broader investigation into Securedme's unfair contract practices.
Visit Yafee at yafee.com to explore guides for cancelling dozens of other subscriptions, access templates for formal cancellation letters, and find step-by-step instructions tailored to your service. Yafee has helped thousands of consumers cancel subscriptions, recover refunds, and reclaim control over their recurring payments.