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Cancel Audiobooks.Com: Step-by-Step Guide
How to cancel Audiobooks.com in south africa: your legal rights and step-by-step guide
What Audiobooks.com is and why south africans cancel
Audiobooks.com is a subscription service that delivers thousands of audiobooks across fiction, self-help, business and children's categories. You pay a monthly fee in US dollars for credits you redeem against premium titles, alongside access to exclusive deals. The service promises flexibility and easy cancellation, yet many South African subscribers report unexpected renewal charges, confusing auto-renewal mechanics and misleading trial-offer terms that lock them in without clear consent.
This guide explains your consumer rights under South African law, walks you through cancellation on every platform (direct account, Apple, Google and Amazon), and shows you how to recover any charges you dispute. Yafee has helped thousands of consumers understand their rights and cancel subscriptions they no longer want.
Why you might want to cancel Audiobooks.com
Common reasons include unexpected charges after free trial periods expire, difficulty navigating the credit-based system, overlapping subscriptions with competitors like Scribd, and shock at variable exchange rates when the service bills you in US dollars converted to ZAR by payment processors. Many subscribers also discover they use the service less than expected once the novelty wears off.
What you pay and how billing works
Monthly plans start at USD 14.95 (roughly ZAR 270-290, depending on live exchange rates). Audiobooks.com often markets introductory offers such as "2 months for R1" which convert automatically to full-price subscription unless you cancel before the promotion window closes. The service charges your payment method monthly, and auto-renewal is enabled by default. Yafee recommends checking your bank or credit card statements each month to catch surprise charges early.
Your legal position under south african consumer law
South African consumer law provides you with specific protections when you cancel a subscription service.
The consumer protection act and your cancellation rights
The Consumer Protection Act No. 68 of 2008 (CPA) gives you the right to cancel a subscription agreement within 14 calendar days of entering into it, provided the supplier informed you in plain language that this right existed. This applies whether you signed up directly via Audiobooks.com or through a third-party platform like Apple, Google or Amazon. Cancellation must be in writing, and you retain the right to cancel at any time after the initial 14-day period by notifying the supplier in the same manner you entered the agreement.
Importantly, the supplier must not charge you for cancellation itself, nor may they impose penalties for exercising your cancellation right. If Audiobooks.com refuses to refund charges after you cancel within 14 days, or if they charge you after you have cancelled, you have grounds to lodge a complaint with the National Consumer Commission (NCC), South Africa's consumer protection authority.
Auto-renewal and your consent rights
The CPA also requires that any automatic renewal clause be brought to your attention in plain language before you agree to it. If you subscribed through a free trial or promotional offer, Audiobooks.com must have displayed the renewal terms clearly and separately. If you believe the terms were hidden or unclear, the NCC can intervene on your behalf. Furthermore, once you have cancelled, no further charges should appear on your account.
Cancellation methods: direct account, apple, google and amazon
Your cancellation method depends on how you pay for Audiobooks.com.
Cancel if you pay Audiobooks.com directly
If you signed up on the Audiobooks.com website using your own payment method (credit card, debit card or digital wallet), follow these steps to cancel.
- Log in to your Audiobooks.com account at audiobooks.com
- Use the email address and password you registered with.
- If you have forgotten your password, select "Forgot Password" and follow the reset link sent to your email.
- Navigate to your account settings
- Select "Account" or "Settings" (usually in the top right menu).
- Look for "Subscription", "Billing" or "Manage Subscription".
- Locate your subscription plan
- You should see your current plan displayed with the renewal date.
- Note the next billing date so you understand when charges stop.
- Select "Cancel Subscription" or equivalent button
- The service may offer a discount or trial extension to retain you; you are not obligated to accept.
- Confirm your cancellation by selecting "Yes" or "Confirm Cancellation".
- Request written confirmation
- Audiobooks.com should send you an email confirming cancellation within 24 hours.
- Save this email as proof of cancellation.
- If you do not receive confirmation within 48 hours, contact Audiobooks.com support (see contact addresses below) and request written confirmation of your cancellation date.
Cancel if you pay through apple (iTunes or app store)
If you subscribe to Audiobooks.com via Apple, you must cancel your subscription through Apple's ecosystem, not through Audiobooks.com itself.
- Open the Settings app on your iPhone, iPad or Mac
- On Mac, select "System Settings" (or "System Preferences" on older versions).
- Navigate to your Apple ID account
- Select your name at the top of Settings.
- Select "Subscriptions" (or "Media and Purchases" on older devices).
- Find Audiobooks.com in your active subscriptions
- Scroll through the list until you see "Audiobooks.com" or "Books" listed.
- Select "Audiobooks.com" and choose "Cancel Subscription"
- Confirm the cancellation by selecting "Confirm" when prompted.
- Apple will display your cancellation date and final billing date.
- Save your cancellation confirmation
- Apple sends an email confirmation; keep this as proof.
- If you see any charges after the cancellation date, dispute them with Apple Support immediately.
Cancel if you pay through google (Google play or google play store)
Google subscriptions are managed through Google Play, not Audiobooks.com.
- Open Google Play on your Android device or go to play.google.com on your computer
- Log in with the Google account linked to your subscription.
- Navigate to your subscriptions
- On Android: select the menu (three horizontal lines), then "Subscriptions".
- On computer: select your profile icon (top right), then "Manage Subscriptions".
- Find and select Audiobooks.com
- The app may appear as "Audiobooks.com" or simply "Books".
- Select "Cancel Subscription"
- Google may offer a discount or trial; you may decline.
- Confirm your cancellation.
- Confirm the cancellation via email
- Google sends a confirmation email to your registered account.
- Note the effective cancellation date from the email.
Cancel if you pay through amazon
If you access Audiobooks.com through Amazon (particularly via Kindle devices or Amazon apps), your subscription is managed through Amazon's account.
- Log in to your Amazon account at amazon.com
- Use the email and password associated with your Kindle or Amazon app.
- Go to "Manage Your Content and Devices"
- Select "Account and Lists" (top right), then "Account".
- Select "Manage Subscriptions" or "Digital Content".
- Find Audiobooks.com in your subscriptions list
- Look for "Audiobooks" or "Audiobooks.com".
- Select "Cancel Subscription" or equivalent option
- Confirm the cancellation.
- Amazon may display a retention offer; you are free to decline.
- Save your cancellation confirmation
- Amazon sends confirmation via email within 24 hours.
What happens after you cancel
Once you cancel Audiobooks.com, your account access and any remaining credits typically cease immediately, although you may retain access until the current billing cycle ends, depending on Audiobooks.com's policy.
Access after cancellation
Audiobooks.com usually allows you to access your purchased or credited audiobooks for a grace period after cancellation; however, newly acquired content (via new credits) becomes unavailable once your subscription expires. Yafee recommends downloading or backing up any audiobooks you wish to keep before your cancellation becomes effective, if the service permits this.
Remaining charges and refunds
If you cancel within 14 days of initial signup and believe the service failed to disclose auto-renewal terms clearly, you are entitled to a refund of the full amount paid, under the CPA. Contact Audiobooks.com support immediately with evidence of your complaint (the original subscription email, your cancellation request and the unclear terms you received). If Audiobooks.com refuses the refund, escalate to the National Consumer Commission at [email protected], including copies of all communications and proof of payment.
Disputed charges after cancellation
If charges appear on your bank statement or payment method after you cancel, contact your bank or payment processor (Apple, Google, Amazon) immediately and dispute the charge as unauthorised. Provide your cancellation confirmation email as evidence. Yafee advises that you also file a formal complaint with the National Consumer Commission, as continued charging after cancellation constitutes a breach of the CPA.
Pricing summary and what you pay
| Plan | Monthly cost (USD) | Approx ZAR (at current rates) | Billing frequency | Auto-renewal |
|---|---|---|---|---|
| Standard monthly | USD 14.95 | ~ZAR 270-290 | Monthly | Automatic |
| Promotional (2 months + offer) | Varies (often R1 + R1) | Then USD 14.95 | Monthly after promo | Automatic |
| Annual (if available) | Depends on offer | Check site | Once yearly | Automatic |
Currency conversion is handled by your payment processor (your bank, Apple, Google or Amazon) and rates vary daily. Yafee recommends monitoring your statements to spot surprise charges or exchange-rate spikes.
Common mistakes when cancelling
Cancelling a subscription can feel straightforward, yet many subscribers make errors that delay their cancellation or leave them vulnerable to dispute.
Cancelling in the wrong place
The most frequent mistake is attempting to cancel via Audiobooks.com's website when you actually subscribed through Apple, Google or Amazon. These third-party platforms manage your billing independently; cancelling on Audiobooks.com alone will not stop your subscription or charges. Always verify how you pay (check your bank statement or the original subscription confirmation email) and cancel through that channel. Yafee has documented numerous cases where consumers cancelled in two places to be sure, yet charges continued because they had not cancelled in the correct location.
Failing to save cancellation confirmation
After you submit your cancellation request, always save or screenshot the confirmation screen and the confirmation email. If a charge appears later or the company disputes your cancellation, this proof is essential. Delete confirmation emails only after you have verified that no further charges appear on your account for at least two billing cycles.
Cancelling too late in the billing cycle
If you cancel on the 25th and your next billing date is the 28th, you may still be charged for the upcoming month. Ideally, cancel at least 7-10 days before your renewal date. Check your renewal date in account settings before you submit your cancellation request, so you understand when the final charge will occur.
How to escalate a dispute with the national consumer commission
If Audiobooks.com refuses to honour your cancellation, refund charges incorrectly withheld, or continues billing after you cancel, you have the right to lodge a formal complaint with South Africa's National Consumer Commission.
Filing a complaint with the NCC
Contact the National Consumer Commission at [email protected] or telephone 0860 9000 88. Supply the following in your complaint:
- Your full name, contact details and email address.
- The date you subscribed and the date you attempted to cancel.
- A copy of your original subscription confirmation email.
- Your cancellation confirmation (screenshot or email).
- Bank or payment processor statements showing the disputed charges.
- Copies of any emails or correspondence with Audiobooks.com support.
- A clear description of the problem (e.g., charges after cancellation, unclear trial terms, refund not issued).
The NCC will investigate and, if Audiobooks.com is found in breach of the CPA, can require the company to refund you and pay administrative penalties. Yafee advises keeping all evidence organised in a single folder and emailing it to the NCC so your complaint can be processed quickly.
Audiobooks.com contact details for cancellation
If you need to contact Audiobooks.com directly (for example, to request a refund or provide written cancellation notice by post), use the following addresses:
Primary contact address (Burlington, Ontario, Canada):
Audiobooks.com
23 Main Street
Burlington, Ontario L7R 1A1
Canada
Alternative address (Buffalo, New York, USA):
Audiobooks.com
P.O. Box 5555
Buffalo, NY 14240
USA
Write your cancellation request clearly, include your account email, the date you wish the cancellation to take effect, and request written confirmation of receipt. Send via registered post so you have proof of delivery. Yafee recommends also emailing Audiobooks.com support (available via the website contact form) simultaneously, so cancellation requests reach the company through multiple channels.
Key takeaways and next steps
Cancelling Audiobooks.com is straightforward once you identify the correct platform through which you pay. Under South African consumer law (the Consumer Protection Act), you have the right to cancel within 14 days and receive a full refund if auto-renewal terms were not disclosed clearly. After 14 days, you retain the right to cancel at any time by notifying the supplier in writing. Charges must stop immediately upon cancellation; if they do not, you can dispute them with your payment processor and escalate to the National Consumer Commission.
Yafee has helped thousands of consumers understand their cancellation rights and recover disputed charges. If Audiobooks.com refuses to honour your cancellation or return your money, file a complaint with the National Consumer Commission at [email protected]. Document every step, save all confirmation emails, and verify your refund has been processed within 10-14 business days. You are in control of your subscription; do not hesitate to exercise your legal right to cancel.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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