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Frequently asked questions
Cancel Sololearn: The Right Way
How to cancel Sololearn in south africa: your legal rights and step-by-step guide
Understanding Sololearn and why cancellation matters in south africa
Sololearn is an interactive online learning platform that teaches programming languages through bite-sized lessons, quizzes, and coding challenges. You can master Python, JavaScript, HTML, CSS, Java, and other languages at your own pace, designed for learners who juggle busy schedules. The platform combines free content with optional Pro subscriptions that remove advertisements, unlock premium practice exercises, and track your progress faster.
South African subscribers often overlook one critical detail: Sololearn operates on auto-renewal contracts. This means your 14-day free trial converts to a paid subscription automatically unless you cancel before that period ends. Many users discover unexpected charges on their bank statements weeks after their trial expires, prompting urgent cancellation requests. At Yafee, we help South African consumers understand their contractual rights and execute cancellations correctly the first time.
How sololearn's subscription model works
Your free Sololearn account grants access to core lessons, community forums, and basic quizzes. When you upgrade to Pro, you remove all advertisements, unlock unlimited practice exercises, access offline learning mode, and unlock code challenges. Most Pro subscriptions include a 14-day free trial before your payment method is charged.
Here is the critical distinction: once your trial period ends, Sololearn automatically renews your subscription and charges your registered payment method monthly or annually. You do not receive a separate payment confirmation before this first charge occurs. If you subscribe via the Apple App Store or Google Play, your charges appear on your app store billing statement, not directly from Sololearn.
Why understanding your cancellation rights matters now
South Africa's Consumer Protection Act (68 of 2008) explicitly protects your right to cancel distance contracts, including digital subscriptions. Nevertheless, many subscribers lose this protection simply because they do not know how or where to cancel before the trial ends. Yafee has guided thousands of South African learners through this process, and the solution is straightforward once you know the exact steps.
Your legal position under south african consumer law
Your cancellation rights rest on two pillars of South African consumer protection: the Consumer Protection Act and the National Credit Act regulations.
Consumer protection act section 5(3)(k) and your cooling-off period
The Consumer Protection Act (CPA) grants you a 14-calendar-day cooling-off period for distance contracts (agreements concluded without face-to-face contact). This period begins on the date you conclude the contract, not when you first use the service. For Sololearn, your contract date is typically the day you initiate the free trial signup.
Critically, if you cancel within this 14-day window, you may be entitled to a full refund of any charges already applied, even if you completed your free trial. The burden lies with Sololearn to prove you cancelled outside this period. Furthermore, you are not required to provide a reason for your cancellation during this cooling-off window.
Your position after the 14-day cooling-off period expires
Once 14 days pass from your contract conclusion, you lose the automatic cooling-off protection. However, you retain the contractual right to terminate your subscription going forward. This termination typically takes effect at the end of your current billing cycle (monthly or annual). Sololearn must honour this cancellation request within 30 days of receipt, as required by good faith contractual principles and Yafee's interpretation of industry standards.
If Sololearn continues charging you after you submit a valid cancellation request, you may lodge a complaint with the National Consumer Tribunal or your province's consumer protection authority. The company bears the legal burden of proving you did not cancel.
Sololearn pricing in south african rands and subscription options
Sololearn displays prices in USD on its website, but South African users pay in ZAR through their chosen payment platform.
Current Sololearn subscription plans and pricing
| Plan type | Billing cycle | Approximate USD price | Free trial period | Auto-renewal |
|---|---|---|---|---|
| Free account | No charge | R0 | Unlimited | No |
| Pro monthly | Monthly | USD 8-11 | 14 days | Yes |
| Pro annual | Yearly | USD 40-60 | 14 days | Yes |
| Lifetime access | One-time payment | USD 80-120 | None | No |
Your exact ZAR amount depends on your payment method. Apple App Store and Google Play apply local pricing and exchange rates, meaning your charge may differ from the USD equivalent. Always verify the ZAR amount displayed in your app before confirming your subscription.
How to cancel Sololearn via the mobile app (iOS and android)
The most common cancellation method for South African users is through the app where they subscribed.
Cancel your Sololearn subscription on apple app store
- Open the Apple App Store on your iPhone or iPad.
- Tap your profile icon in the top-right corner.
- Select "Subscriptions" from the menu.
- Locate Sololearn in your active subscriptions list.
- Tap on "Sololearn" to open its subscription details.
- Tap "Cancel subscription" at the bottom of the screen.
- The system will ask why you are cancelling (optional).
- Confirm your cancellation request.
- Verify cancellation confirmation.
- You will receive an on-screen confirmation and an email to your Apple ID inbox.
- Your Pro access will end at the conclusion of your current billing cycle.
Cancel your Sololearn subscription on google play
- Open Google Play on your Android device.
- Tap your profile icon in the top-right corner.
- Select "Payments and subscriptions."
- Tap "Subscriptions" from the menu.
- Find and select "Sololearn" from the active subscriptions list.
- Tap "Cancel subscription."
- You may be offered a retention discount or incentive to keep your subscription (this is optional).
- Confirm your cancellation choice.
- Confirm cancellation by email.
- Google Play sends a confirmation email to your registered Google account address.
- Your subscription ends on your next renewal date.
How to cancel Sololearn via web browser and account settings
If you subscribed through Sololearn's website directly or prefer managing your subscription online, you can cancel through your account dashboard.
Cancel through your Sololearn account dashboard
- Log in to Sololearn.com with your email and password.
- Navigate to "Account Settings" or "Profile" (typically a gear icon in the top-right).
- Select "Subscription" or "Billing" from the settings menu.
- Review your current plan and renewal date.
- Click "Cancel subscription" or "Downgrade to free."
- Sololearn may display alternative options, such as pausing your subscription or reducing your plan tier.
- Select "Cancel" if you wish to terminate entirely.
- Confirm your cancellation request.
- You will receive a confirmation email within minutes.
- Your access to Pro features will cease at the end of your current billing period.
Contact Sololearn support if the dashboard option is unavailable
If you cannot locate the cancellation option in your account settings, you must contact Sololearn support directly. Send an email to their support team with your full name, registered email address, and the date you subscribed. Request explicit cancellation of your Pro subscription and confirmation of the date your auto-renewal will stop. Retain all email correspondence as evidence of your cancellation request, particularly if a dispute arises.
When you should cancel Sololearn
You are not alone if you have reconsidered your Sololearn investment. Common reasons South African users cancel include completing their learning objective, discovering a platform better suited to their style, encountering unexpected charges, or realising they do not use the app as regularly as anticipated.
Red flags indicating cancellation may be right for you
- Your 14-day free trial is approaching its end and you have not engaged substantially with the content.
- You were charged without a preceding payment confirmation, and the amount surprised you.
- You have found an alternative learning platform that better matches your pace or teaching style.
- You completed your initial learning goal and no longer require premium features.
- The curriculum does not align with your skill level (too basic or too advanced).
- You realise you prefer learning through videos, books, or live instructors rather than interactive lessons.
- You are experiencing financial pressure and need to reduce discretionary spending.
What happens after you cancel Sololearn
Once you cancel, your subscription does not terminate immediately. Instead, you retain Pro access until the end of your current billing period. This grace period allows you to continue learning if you wish, and it ensures Sololearn honours the subscription you have already paid for.
Your access during the notice period
Between your cancellation date and your renewal date, you retain full Pro access, including offline learning, unlimited practice, and all premium features. You will not be charged again after your current billing cycle ends. If you cancel on the 1st of a month on a monthly plan, you keep Pro access until the 1st of the following month, then revert to the free tier automatically.
What happens when your pro access expires
After your final billing cycle concludes, Sololearn automatically downgrades your account to the free tier. You retain your lesson progress, quiz scores, and community contributions, but you lose access to offline mode, premium code challenges, and advertisement-free learning. You can resubscribe at any point if you change your mind.
Refunds and your right to recover charges
Your entitlement to a refund depends on when you cancel relative to your contract start date and whether you fall within South Africa's statutory cooling-off period.
Refunds within the 14-day cooling-off period
If you cancel within 14 calendar days of subscribing to Sololearn (even if you completed the free trial), you have a statutory right to a full refund under the Consumer Protection Act. This refund covers any amounts already charged to your payment method. Sololearn must process this refund within 15 business days of receiving your cancellation request. The company may not impose cancellation fees or penalties during this period.
To claim this refund, contact Sololearn support explicitly stating that you are exercising your cooling-off right under the Consumer Protection Act section 5(3)(k) and request a refund to your original payment method. Request written confirmation of the refund status and expected processing date.
Refunds after the cooling-off period expires
Once you exceed the 14-day cooling-off window, Sololearn is not legally obligated to refund charges already applied. However, you retain the right to cancel and stop future charges. If you believe you were charged unfairly or Sololearn breached its contract terms, you may dispute the charge with your payment provider (your bank, credit card company, or app store) or lodge a formal complaint with the National Consumer Tribunal.
Disputing charges with your bank or app store
If Sololearn continues charging you after you cancelled or if you were charged without authorisation, contact your bank's dispute resolution team or your app store (Apple or Google) immediately. Provide copies of your cancellation confirmation, evidence of the unwanted charge, and any support email correspondence. Your financial institution must investigate within 30 days and may reverse the charge if it deems your dispute valid.
Common mistakes when cancelling Sololearn
Many South African users believe they have cancelled only to discover another charge weeks later. These mistakes are easily avoidable once you know what to watch for.
Mistake one: cancelling only within the app, not in the app store billing settings
Deleting the Sololearn app from your phone does not cancel your subscription. The app store (Apple or Google) controls your billing, not Sololearn itself. You must cancel through your App Store or Google Play account settings specifically, or through Sololearn's website account dashboard. Verify cancellation by logging back into your app store account within 24 hours and confirming that Sololearn no longer appears in your active subscriptions.
Mistake two: waiting until the day your trial expires
If you cancel on day 14 of your 14-day trial and your local timezone is ahead of Sololearn's server time, the system may process your charge before your cancellation request completes. Cancel on day 12 or 13 to ensure your request processes before the renewal triggers. This small margin prevents accidental charges and protects your cooling-off rights.
Mistake three: not retaining cancellation confirmation
Screenshot your cancellation confirmation immediately and save all support emails. If a dispute arises and Sololearn claims you never cancelled, your evidence is your strongest protection. Yafee recommends preserving these records for at least six months after cancellation.
Mistake four: assuming a free trial means no automatic charge
The free trial is a promotional period only. At the end of day 14, if you have not cancelled, your payment method is charged automatically. Sololearn sends no separate "payment imminent" notification. You must cancel proactively during the trial period, not after the charge appears.
Checklist for cancelling Sololearn in south africa
| Action | Status | Notes |
|---|---|---|
| Identify your subscription date and plan type (monthly or annual) | [ ] Complete | Check your confirmation email or app store receipt. |
| Determine which platform you subscribed through (app store or web) | [ ] Complete | Apple, Google Play, or Sololearn.com. |
| Submit your cancellation request before day 14 of your contract | [ ] Complete | Critical for cooling-off protection. |
| Screenshot or email yourself your cancellation confirmation | [ ] Complete | Preserve evidence for six months minimum. |
| Verify cancellation by checking your app store or account dashboard 24 hours later | [ ] Complete | Sololearn should no longer appear in active subscriptions. |
| Monitor your payment method for any charges after your billing cycle ends | [ ] Complete | If charged after cancellation, dispute immediately with your bank. |
Escalating your cancellation if Sololearn refuses
In rare instances, Sololearn may ignore your cancellation request or continue charging after you cancel. South Africa's consumer protection framework provides explicit escalation pathways.
Contact the national consumer tribunal if Sololearn ignores your cancellation
If Sololearn fails to honour your cancellation request within 30 days or continues charging after you cancelled, lodge a formal complaint with the National Consumer Tribunal (NCT). The Tribunal is South Africa's enforcement body for the Consumer Protection Act and has authority to compel refunds and impose penalties on non-compliant companies. You do not require legal representation to file a complaint, and the process is free. Visit www.nct.org.za to download a complaint form and submit it to your province's regional office.
Dispute the charge with your financial institution
Your bank or app store may reverse unwanted charges faster than the Tribunal process. Contact your bank's fraud or dispute department within 60 days of the disputed charge and provide copies of your cancellation confirmation, the original charge statement, and any support correspondence from Sololearn. Your financial institution will investigate and may provisionally reverse the charge within 20 business days while the investigation proceeds.
Why yafee can help you protect your subscription rights
Navigating subscription cancellations requires precision. One missed step can cost you the cooling-off window or forfeit your refund entitlement. Yafee has helped thousands of South African consumers execute cancellations correctly and recover charges when companies ignored their requests. Our guides translate complex consumer law into straightforward action steps, grounded in the Consumer Protection Act and National Credit Act.
Whether you are within your cooling-off period and eligible for a full refund or you simply want to stop future charges, Yafee provides the clarity you need to act with confidence. We track the latest cancellation procedures for major platforms and update our guidance as companies change their systems, ensuring you always have the most current information.
Final summary: taking control of your Sololearn subscription
You have a statutory right under South African consumer law to cancel your Sololearn subscription. The process is straightforward: identify where you subscribed (app store or web), navigate to your billing settings, and submit your cancellation request before your renewal date. Retain your confirmation, verify cancellation within 24 hours, and monitor your payment method for any further charges.
If you cancel within 14 days of subscribing, you may recover any charges already applied. Even after the cooling-off period expires, you retain the right to terminate future charges, and Sololearn must honour your request within 30 days. Should the company ignore your cancellation or continue charging, the National Consumer Tribunal and your financial institution provide formal escalation pathways at no cost.
Yafee is committed to empowering South African consumers with transparent, legally grounded guidance on subscription management. Visit Yafee.com today to access our full library of cancellation guides, refund procedures, and consumer rights explainers. Yafee has helped thousands of subscribers like you reclaim control over their digital spending and protect their statutory rights. Take action now, and you will avoid the accidental charges that surprise many learners.