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Frequently asked questions
Cancel Sololearn: The Right Way
How to cancel Sololearn and protect your money in singapore
Understanding Sololearn and why you might want to cancel
Sololearn is an interactive coding platform that teaches you programming languages through short, gamified lessons on mobile and web.
The platform offers free content, but also sells a PRO subscription that removes advertisements, unlocks personalised learning paths, and provides advanced progress tracking. If you subscribed to PRO and now want to cancel, Yafee will walk you through the process step by step, ensuring you understand your rights and your next steps.
Whether you subscribed on iOS, Android, or directly through the web, cancelling Sololearn requires you to take action on the platform where you paid. Simply deleting the app will not cancel your subscription, and charges will continue until you formally withdraw.
Common reasons to cancel Sololearn
You might cancel because you completed the course you wanted, lost interest in learning to code, or found a different platform that suits your needs better. Others cancel because they prefer free alternatives or realised they do not have time to commit to regular lessons. Whatever your reason, your decision to cancel is entirely valid.
What you should know before you cancel
Sololearn's refund policy is restrictive. The company does not refund or prorate unused subscription time under their standard terms, though case-by-case exceptions may exist. If you subscribed via Apple App Store or Google Play Store, you will need to request refunds directly through those platforms, not through Sololearn. You retain access to PRO features until the end of your current billing period, even after cancellation.
Your consumer rights and protections in singapore
Singapore's Consumer Protection (Fair Trading) Act protects you when you cancel online services like Sololearn.
Legal rights under the consumer protection (Fair trading) act
Under the Consumer Protection (Fair Trading) Act, you have the right to cancel within 14 days of purchase if you subscribed without a free trial. If Sololearn offered a free trial period, your 14-day cancellation window begins when that trial ends. This law applies to all consumers in Singapore purchasing digital services, regardless of where the service provider is based.
If Sololearn charged you after the trial period ended without your explicit consent, or if you cancelled within the legal window and were still billed, you have grounds to escalate your complaint. Yafee recommends keeping evidence of your cancellation request, including screenshots, email confirmations, and timestamps of all charges that followed.
Your legal position
You are protected under Singapore consumer law. If Sololearn or the app store refuses your refund claim, you can file a formal dispute with the Consumers Association of Singapore (CASE). CASE handles complaints about unfair trading practices and can mediate on your behalf at no cost. The Personal Data Protection Commission (PDPC) also investigates complaints related to unauthorised charges and data mishandling. These agencies have the authority to compel refunds and impose penalties on non-compliant service providers.
How to cancel Sololearn on iOS
If you subscribed through the Apple App Store on an iPhone or iPad, you must cancel through your Apple ID settings.
Step 1: open settings and navigate to your apple ID
Apple handles all billing for App Store subscriptions, so Sololearn cannot cancel your subscription for you. Open the Settings app on your device and tap your Apple ID banner at the top of the menu. You will see your name and profile picture displayed.
Step 2: find and cancel your Sololearn subscription
- Tap Subscriptions in the Apple ID menu.
- This section displays all your active app subscriptions.
- Find and tap Sololearn in the list.
- If you do not see it, scroll down or use the search function within Subscriptions.
- Tap Cancel Subscription.
- Apple will ask you to confirm. You may see a screen offering a discount to stay; ignore this and proceed to cancel.
- Confirm your cancellation by tapping the final confirmation button.
- You will receive an email confirmation from Apple within a few minutes.
Critical timing: You must cancel at least 24 hours before your next billing date. Check your previous receipts from Apple to identify your billing cycle. If you cancel fewer than 24 hours before the due date, your account will be charged again.
How to cancel Sololearn on android
If you subscribed through the Google Play Store on an Android device, you must cancel through Google Play settings.
Step 1: open google play and access your account
Google Play handles all billing for Android app subscriptions. Open the Google Play Store app on your device and tap your profile icon in the top right corner. Select Manage your Google Account, then navigate to the Payments and Subscriptions tab.
Step 2: find and cancel your Sololearn subscription
- Tap Subscriptions in the Payments menu.
- All active subscriptions appear in this list.
- Find and tap Sololearn.
- If you do not see it, scroll down or search within Subscriptions.
- Tap Cancel Subscription.
- Google may offer a discount or alternative plan; decline these offers and proceed to cancel.
- Confirm your cancellation on the final screen.
- You will receive an email confirmation from Google Play within a few minutes.
Critical timing: You must cancel at least 7 days before your next billing date on Google Play. Check your previous receipts or account settings to confirm your billing cycle. Cancelling fewer than 7 days before your renewal date will not prevent the next charge.
How to cancel Sololearn on the web
If you subscribed directly through Sololearn's website, you will need to cancel within your Sololearn account settings.
Step 1: log in and access your account
Visit the Sololearn website and log in with your account credentials. Navigate to your Account Settings or Profile page, usually found by clicking your profile icon or name in the top menu.
Step 2: find your subscription and cancel
- Look for a Billing, Subscription, or Membership section in your account settings.
- This area displays your current plan and renewal date.
- Click Cancel Subscription or Cancel My Membership.
- Sololearn may ask you to provide feedback on why you are cancelling. You are not required to answer, but doing so may help the platform improve.
- Confirm your cancellation when prompted.
- You will receive a confirmation email from Sololearn shortly after.
- If you do not see a cancel option, contact Sololearn directly at their support email.
- State your full name, account email, and subscription details in your request.
Timing consideration: Direct web subscriptions typically process cancellations within 24 to 48 hours. Your PRO access will end at the next renewal date, unless Sololearn has offered a different arrangement in writing.
Refunds and billing after cancellation
Your refund eligibility depends on when you cancel and which billing method you used.
Refund policy and your options
Sololearn does not automatically issue refunds for subscriptions, even if you cancel within the 14-day consumer protection window. However, Singapore's Consumer Protection (Fair Trading) Act entitles you to request a refund within that period. If you subscribed via Apple App Store or Google Play Store, you must request refunds through those platforms, not Sololearn. Yafee advises submitting your refund request with evidence of your cancellation within 14 days of purchase.
| Billing method | Refund process | Timeline |
|---|---|---|
| Apple App Store | Request through Apple ID; App Store evaluates claim | 2-5 business days |
| Google Play Store | Request through Google Play; Google processes refund | 2-5 business days |
| Direct web payment (credit card) | Request from Sololearn support; escalate to CASE if refused | 5-10 business days |
| Sololearn account credit | Sololearn may offer account credit instead of cash refund | Varies |
What happens after you cancel
You retain access to PRO features until the end of your current billing cycle. After that date, your account automatically reverts to the free tier. You will lose access to ad-free browsing, personalised learning paths, and advanced progress tracking. Your learning data and course completion certificates remain in your account.
Sololearn will stop charging you immediately after cancellation is confirmed. If you see a charge after your cancellation date, this is likely a duplicate or processing delay. Contact your payment provider immediately and file a dispute with CASE if the charge is not reversed within 5 business days.
Common mistakes to avoid when cancelling
Cancelling can feel straightforward, but small errors often lead to unwanted charges and frustration. Yafee has helped thousands of consumers navigate these pitfalls.
Mistake 1: deleting the app instead of cancelling the subscription
Removing the Sololearn app from your device does not cancel your subscription. Your payment method remains on file with Apple, Google, or Sololearn, and charges will continue until you formally cancel. Always use the method described in the cancellation steps above.
Mistake 2: missing the 24-hour or 7-day cancellation window
iOS requires 24 hours' notice before your next billing date; Google Play requires 7 days. If you miss this window, your account will be charged again. Check your previous receipts now to identify your exact renewal date, then set a calendar reminder 10 days before that date to cancel safely.
Mistake 3: assuming the app store will cancel for you
Apple and Google do not automatically cancel subscriptions after a trial ends or a purchase dispute. You must actively initiate cancellation through your account settings. Sololearn will not cancel on your behalf, even if you email support. Take action yourself immediately.
Mistake 4: not keeping evidence of your cancellation
Screenshot your cancellation confirmation email and your subscription settings after cancellation is complete. If a charge appears after you cancel and Sololearn or the app store denies responsibility, this evidence will support your escalation to CASE.
What to do if Sololearn refuses to cancel or refund
Your rights are protected even if the service provider refuses to cooperate.
Step 1: document and escalate within the platform
If Sololearn or the app store refuses your cancellation or refund request, send a written cancellation request by email to Sololearn support. State your full name, account email, subscription details, and the date you want to cancel. Request a written confirmation of cancellation. Keep this email and any reply in a folder for future reference.
Step 2: file a complaint with CASE
If Sololearn or the app store does not respond within 5 business days or refuses your refund claim, file a formal complaint with the Consumers Association of Singapore (CASE). You can submit your complaint online at case.org.sg or visit their office. Provide your cancellation request email, payment receipts, and screenshots of all charges. CASE will investigate at no cost to you and can compel Sololearn to issue a refund.
Step 3: dispute through your bank or payment provider
Contact your bank or credit card provider and report the unauthorised charge as a dispute. Provide your cancellation evidence and CASE reference number. Your bank can reverse the charge and investigate the merchant independently. This often prompts faster resolution than escalation alone.
Pricing and subscription comparison
Understanding Sololearn's pricing structure helps you decide whether to cancel or continue.
| Plan | Cost (SGD) | Features | Best for |
|---|---|---|---|
| Free | $0 | Ads, basic lessons, community forum | Learners on a budget |
| PRO (monthly) | $10.99 | Ad-free, personalised paths, offline mode, certificates | Casual learners |
| PRO (annual) | $79.99 | Same as monthly, paid upfront | Committed learners (saves 27%) |
If you are paying $10.99 monthly and do not use the platform regularly, cancelling will save you $131.88 annually. Yafee recommends auditing your subscriptions quarterly to remove services you no longer actively use.
After cancellation: your next steps
Once your cancellation is confirmed, take these final steps to protect yourself and optimise your learning.
Verify your cancellation
Log back into your Sololearn account one week after cancelling. Check that your subscription status shows as inactive or cancelled. Verify that you are no longer being charged by reviewing your bank or app store statements. If you see unexpected charges, escalate to CASE immediately with your cancellation confirmation email.
Explore free alternatives
If you want to continue learning to code without paying, Yafee suggests exploring platforms like Codecademy's free tier, freeCodeCamp, or Khan Academy. These services offer quality programming lessons at no cost, though they may not include personalised learning paths.
Manage future subscriptions
Use your app store or bank statement to identify all active subscriptions. Delete any you no longer use. Set calendar reminders one week before renewal dates so you can cancel in time if you change your mind. Yafee recommends reviewing subscriptions monthly to avoid surprise charges.
Checklist for cancelling Sololearn
Use this checklist to ensure you have completed every step correctly.
| Task | Completed |
|---|---|
| Identified which platform you subscribed through (iOS, Android, or web) | ☐ |
| Located your next billing date in your account or previous receipts | ☐ |
| Cancelled within the required timeframe (24 hours for iOS, 7 days for Google Play) | ☐ |
| Received and saved your cancellation confirmation email | ☐ |
| Verified one week later that your subscription shows as inactive | ☐ |
| Confirmed no unexpected charges on your bank or payment app statement | ☐ |
Contact information for Sololearn
If you need to reach Sololearn directly, use the following contact points.
Mailing and corporate addresses
Sololearn's primary headquarters is located in San Francisco, with additional offices in the United States and development operations in Yerevan, Armenia. The company does not maintain a Singapore-based address for billing or customer service. All cancellations and refund requests must be submitted through your app store account or Sololearn's online support form.
| Location | Address | Purpose |
|---|---|---|
| San Francisco headquarters | Pleasanton, California, USA | Corporate and billing |
| Miami Beach office | Miami Beach, Florida, USA | Operations and support |
| Development centre | Yerevan, Armenia | Product development |
How to contact support
Submit your cancellation or refund request through Sololearn's in-app support feature or via their website contact form. If you subscribed through Apple App Store or Google Play Store, contact those platforms directly for refunds. For formal disputes, contact CASE at case.org.sg or call 1800-6346 (toll-free in Singapore).
Yafee understands that managing subscriptions and navigating cancellation processes can be complex, especially across different platforms and jurisdictions. That is why Yafee provides clear, step-by-step guidance grounded in consumer law. Whether you are cancelling Sololearn due to budget constraints, lack of time, or a preference for alternative learning platforms, your rights are protected under Singapore's Consumer Protection (Fair Trading) Act. If Sololearn or your app store refuses to cooperate, Yafee recommends escalating to CASE, which has helped thousands of consumers recover refunds and enforce their legal rights. Save your cancellation confirmation, verify your next billing date, and take action within the required timeframe. Yafee is here to ensure you cancel with confidence and protect your money every step of the way.