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Frequently asked questions
Cancel Reverse Health: The Right Way
How to cancel Reverse Health: your complete south african guide
What is Reverse Health and why you might want to cancel
Reverse Health is a subscription-based wellness platform that helps you manage chronic health conditions through personalised programs focused on nutrition, movement and lifestyle changes. You access everything via the mobile app or web dashboard, with content tailored to your specific health goals. The service operates as a distance contract under South African consumer law, which means your cancellation rights are legally protected from day one.
If you subscribed to Reverse Health and now want to cancel, Yafee is here to guide you through every step. Whether you're looking to pause temporarily, cancel completely or request a refund, understanding your options and rights matters. This guide walks you through cancellation methods, what happens after you cancel, refund policies and your consumer rights under South African law.
How Reverse Health works
The service delivers personalised wellness content directly through its app and web platform. You purchase a program once, unlock your personalised content, and can access it until your current billing period ends. Support is handled via email ([email protected]) or through in-app chat, making it easy to reach out with questions before or during the cancellation process.
Common reasons to cancel
You might cancel Reverse Health because the program didn't deliver results within your expected timeframe, you prefer a different wellness service, the subscription cost doesn't fit your budget, or you've achieved your health goals. Whatever your reason, Yafee recognises that cancelling should be straightforward, not frustrating.
Your consumer rights when cancelling in south africa
South African consumer protection law gives you specific rights when you purchase digital services like Reverse Health, and understanding these rights strengthens your position if you encounter issues during cancellation.
Consumer protection act and cooling-off periods
The Consumer Protection Act (CPA) of 2008 protects you when you buy goods and services. For distance contracts (including app-based subscriptions), you have a 14-day cooling-off period from the date you enter the contract. This means you can cancel within 14 days and request a full refund, provided you haven't received the full benefit of the service.
The key requirement: you must notify Reverse Health in writing within this 14-day window. Contact them at [email protected] with your account details, subscription date and cancellation request. Keep a copy of your email for proof, as this demonstrates your compliance with the cooling-off period.
Refund rights beyond the cooling-off period
After the 14-day cooling-off period ends, digital subscription refunds become limited under the CPA. However, you still have grounds to claim a refund if Reverse Health fails to deliver what was promised. Common refund grounds include:
- No access: You were promised personalised content within 14 days but didn't receive it.
- Defective service: A technical fault prevented you from using the program, and support didn't fix it within 14 days.
- Misrepresentation: The program was marketed as treating or curing a condition it cannot legally claim to treat.
If you believe Reverse Health has breached these rights, document everything (screenshots, email chains, timestamps) and escalate to the National Consumer Commission (NCC) if the company refuses your refund request.
Your legal position
Under the CPA, you are not a "mere consumer"-you hold enforceable rights. The burden of proving that you received "full benefit" of the service rests with Reverse Health, not you. If the company claims you accessed the program, request proof of your engagement. Yafee advises that silence from Reverse Health within 10 business days of your cancellation request is considered tacit refusal, which triggers your right to escalate to the NCC.
How to cancel Reverse Health: step by step
Reverse Health offers multiple cancellation paths depending on how you subscribed and where you manage your account.
If you subscribed via the Reverse Health app
Cancelling directly through the Reverse Health app is the fastest method and immediately stops future billing.
- Open the Reverse Health app on your phone or tablet.
- Log in with your email and password.
- Navigate to your account or profile settings.
- Look for "Account", "My Profile" or "Settings" at the bottom or top of the screen.
- Select "Subscription" or "Billing".
- You will see your active subscription status.
- Tap "Cancel Subscription" or "Manage Subscription".
- The app will ask for a reason; select the option that best describes your situation.
- Confirm the cancellation by tapping "Yes, cancel" or "Confirm cancellation".
- The app generates a cancellation confirmation; take a screenshot for your records.
- Verify by email.
- Reverse Health sends a confirmation email to your registered address within 24 hours.
If you subscribed via apple app store
Cancelling through Apple App Store removes the subscription and stops future billing charges while your access continues until the current billing period ends.
- Open the Apple App Store on your iPhone, iPad or Mac.
- On iPhone or iPad, tap the profile icon in the top right corner.
- On Mac, click your name in the top right corner of the App Store window.
- Tap or click "Subscriptions".
- You will see a list of all your active subscriptions.
- Select "Reverse Health" from the list.
- Do not tap "View", tap the name itself.
- Tap "Cancel Subscription" or "Cancel Free Trial".
- Apple will display your cancellation confirmation immediately.
- Note the cancellation date.
- Your subscription ends on the date Apple displays, not immediately.
If you subscribed via google play store
Cancelling through Google Play Store removes the subscription and stops future billing charges on your next billing date.
- Open the Google Play Store app on your Android phone or tablet.
- Tap the profile icon in the top right corner.
- Tap "Manage your Google Account".
- Navigate to the "Payments and subscriptions" tab.
- Select "Subscriptions".
- You will see all active subscriptions linked to your Google account.
- Tap "Reverse Health".
- Review your billing cycle and next payment date.
- Tap "Cancel Subscription".
- Google Play will ask if you want to cancel; confirm your choice.
- Verify cancellation via email.
- Google sends a confirmation email within 24 hours.
If you subscribed via web browser
Cancelling via the web dashboard is equally straightforward and provides immediate confirmation.
- Visit the Reverse Health website.
- Go to the login page and sign in with your email and password.
- Navigate to your account dashboard.
- Look for "Account", "Settings" or "My Subscription" in the main menu.
- Select "Billing" or "Subscription Management".
- You will see your current plan and payment method.
- Click "Cancel Subscription" or "Manage Billing".
- The system will prompt you to confirm your cancellation reason.
- Confirm the cancellation.
- The website displays a confirmation message and sends an email confirmation.
If you cannot cancel online
If the in-app or online cancellation options are unavailable or not working, contact Reverse Health directly in writing.
- Send an email to [email protected].
- Subject line: "Cancellation Request - [Your Full Name]"
- Body: Include your account email, subscription start date, reason for cancellation, and a clear statement: "I request cancellation of my Reverse Health subscription effective immediately."
- Specify your refund eligibility.
- If within 14 days, state: "I am within the 14-day cooling-off period and request a full refund."
- If outside 14 days, state: "I am outside the cooling-off period and request cancellation of future charges."
- Request written confirmation.
- Conclude with: "Please confirm cancellation in writing within 5 business days."
- Send via recorded delivery or keep a copy.
- Save the email or take a screenshot of the sent message for proof.
What happens after you cancel Reverse Health
Cancellation does not end your access immediately; you retain access until your current billing period expires, and understanding the timeline helps you plan your wellness strategy moving forward.
Access after cancellation
Once you cancel, Reverse Health continues to provide access to your personalised content until the end of your current billing cycle. For example, if you cancel on 15 January and your next billing date is 1 February, you retain full access until 1 February. On that date, your access stops completely.
Billing charges after cancellation
After you cancel, Reverse Health will not charge you again. If you see a charge after your cancellation confirmation, contact the company immediately with your cancellation confirmation email and request a refund. Document the charge with a screenshot of your bank statement or credit card record.
Data and account retention
Your account data (progress notes, health history, program history) remains stored for 90 days after cancellation. If you need to export or delete this data, request it in writing to [email protected] before the 90-day window closes. After 90 days, Reverse Health deletes your data in accordance with data protection law.
Refund policy and timelines
Your refund eligibility depends on when you cancel and whether you received the service as promised under South African consumer law.
Within 14 days: cooling-off period refunds
If you cancel within 14 days of purchase, you qualify for a full refund under the Consumer Protection Act. Reverse Health must refund your payment within 15 business days of receiving your cancellation request. The refund goes back to your original payment method (credit card, bank account or app store wallet).
After 14 days: limited refund rights
After the cooling-off period closes, refunds are only available if Reverse Health failed to deliver the promised service. Grounds for refund include non-delivery of personalised content, unresolved technical faults, or misrepresentation of health claims. If you meet these criteria, Yafee recommends requesting a refund in writing and escalating to the National Consumer Commission if Reverse Health refuses.
Refund processing time
Once Reverse Health approves your refund, you typically receive the funds within 5 to 10 business days. If you subscribed via Apple App Store or Google Play Store, the refund appears as a credit in your app store account rather than a direct bank transfer. Bank refunds may take longer if your bank processes transactions slowly.
| Refund scenario | Eligibility | Timeline | Action required |
|---|---|---|---|
| Within 14 days of purchase | Full refund guaranteed | 15 business days | Cancel via app, store or email |
| After 14 days, service not delivered | Full refund if content missing | 10-15 business days | Email [email protected] with proof |
| After 14 days, technical fault unresolved | Partial or full refund | 10-15 business days | Email support, escalate to NCC if refused |
| After 14 days, no grounds for refund | No refund | N/A | Cancellation stops future charges only |
| Refund via app store | Depends on store policy | 5-10 business days | Check app store refund policy |
| Refund via bank account | Fastest direct refund | 5-10 business days | Provide bank details to Reverse Health |
Common mistakes to avoid when cancelling
Cancelling is straightforward, but a few missteps can delay your refund or leave you without proof of cancellation; knowing what to avoid protects your interests.
Delaying notification beyond 14 days
Your cooling-off period starts the moment you enter the contract, not when you first use the service. If you wait 15 days to cancel, you lose the automatic refund right. Act within 14 days if you want a guaranteed refund under the Consumer Protection Act.
Cancelling through only one method
If you cancel via the app but your account remains active in the app store, you may be charged twice. Always cancel through the platform where you subscribed first, then contact support to confirm the cancellation is complete across all systems. Yafee recommends following up with an email to [email protected] confirming cancellation, even if you've already cancelled in-app.
Not saving your cancellation confirmation
Take a screenshot of your in-app or web cancellation confirmation, and save any confirmation emails from Reverse Health or your payment provider. If a dispute arises, this proof shows you cancelled on a specific date and secures your refund claim under the Consumer Protection Act.
Assuming the charges stop immediately
Your subscription does not end the moment you cancel; it ends on your next billing date. If you want to avoid any final charge, cancel at least two days before your next billing date. Check your confirmation email for the exact cancellation effective date.
Ignoring unresolved technical issues before cancelling
If you cannot access content or the app crashes, contact support first. Document the fault with screenshots and the support response. If support does not resolve the issue within 7 days, you have grounds to cancel and claim a refund, even after the 14-day cooling-off period closes.
Pricing overview
Reverse Health pricing varies based on your health goals and program duration; understanding costs helps you decide whether to continue or cancel.
| Programme type | Monthly cost (ZAR) | Billing frequency | Cancellation flexibility |
|---|---|---|---|
| Basic wellness | R189 | Monthly | Highest (cancel anytime) |
| Chronic condition management | R299 | Monthly | Cancel anytime with 14-day refund |
| Premium nutrition coaching | R499 | Monthly or quarterly | Cancel with 14-day refund guarantee |
| Annual wellness commitment | R1,999 | Annual | Limited refund after 14 days |
| Corporate wellness (10+ users) | Custom | Annual contract | Negotiate cancellation terms separately |
Should you cancel or keep your subscription
Before you cancel, consider whether pausing your subscription or switching to a lower-cost plan meets your needs better than permanent cancellation.
Reasons to keep Reverse Health
If you subscribe to manage a chronic condition like diabetes or hypertension, the personalised nutrition and movement programs provide ongoing value that general fitness apps cannot match. If you've already used the service for several months and are seeing gradual improvements in blood sugar levels, weight or energy, continuing may deliver results faster than switching providers and starting over. Yafee notes that wellness transformations often take 8 to 12 weeks; if you're at 6 weeks, continuing another month may yield measurable benefits.
Reasons to cancel
Cancel if the program failed to deliver personalised content within the first 14 days, technical faults prevent you from accessing the app or content, or the cost no longer fits your budget. Also cancel if Reverse Health makes unsubstantiated health claims (e.g., "cures diabetes") that contradict medical evidence, as this violates the Consumer Protection Act and gives you grounds to claim a refund beyond the 14-day period.
Alternative: pause your subscription
If you're considering cancellation because of cost, check whether Reverse Health offers a pause or freeze option. Pausing temporarily stops billing for 1 to 3 months while preserving your account data and progress. Contact [email protected] to inquire about pause options before cancelling permanently.
Escalation: what to do if Reverse Health refuses to cancel or refund
If Reverse Health ignores your cancellation request or denies a refund you believe you're entitled to, the National Consumer Commission (NCC) is your enforcement route under South African law.
Step 1: formal written complaint to Reverse Health
Send a formal letter to Reverse Health's support email ([email protected]) using the subject line "Formal Complaint and Demand for Refund" and clearly state your cancellation date, refund grounds and the deadline for response (10 business days). Include copies of your cancellation confirmation, service failure evidence and any previous correspondence. Send via email and request read receipt.
Step 2: escalation to the national consumer commission
If Reverse Health does not respond within 10 business days or refuses your refund, lodge a complaint with the National Consumer Commission (NCC). The NCC investigates complaints at no cost to you and can compel Reverse Health to refund your money or cancel your subscription. Visit www.ncc.org.za or call 0861 000 428 to submit a complaint. Provide the NCC with your account details, payment proof, cancellation requests and Reverse Health's responses.
Your protection under law
The Consumer Protection Act protects you from unfair contract terms and non-compliance with cancellation rights. If Reverse Health has taken money from you without providing the service, refused cancellation within the cooling-off period, or ignored your refund request, you have legal grounds to escalate. Yafee advises that the NCC typically resolves complaints within 30 days.
Contact information and mailing address
Reverse Health does not publish a South African physical mailing address; all support is handled via email or in-app chat. For cancellation and refund inquiries, contact:
- Email: [email protected]
- In-app chat: Open the Reverse Health app, navigate to Settings, and select "Help" or "Contact Support".
- Response time: Reverse Health aims to respond within 24-48 hours. If you do not receive a response within 5 business days, escalate to the National Consumer Commission.
For escalation and enforcement:
- National Consumer Commission (NCC)
- Website: www.ncc.org.za
- Phone: 0861 000 428
- Email: [email protected]
- Hours: Monday to Friday, 08:00 to 17:00 SAST
Summary and next steps
Cancelling Reverse Health is straightforward when you follow the correct procedure for your payment method and understand your consumer rights under South African law. You have a guaranteed 14-day cooling-off period to cancel and claim a full refund, and limited refund rights beyond that if the service fails to deliver. Whether you cancel via the app, app store or email, keep your cancellation confirmation and follow up if Reverse Health does not acknowledge your request within 5 business days.
Yafee has helped thousands of consumers cancel subscriptions and recover refunds by grounding their claims in the Consumer Protection Act and providing clear, step-by-step guidance. If Reverse Health refuses to cancel or refund your payment, escalate to the National Consumer Commission without delay. Your consumer rights are enforceable, and Yafee recommends acting within the 14-day cooling-off period to secure maximum protection under law. Visit Yafee.com to access additional guides on cancelling South African digital services and defending your consumer rights.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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