Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Meal Mentor, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at R 18,05 for 48h, then R 982,94 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Meal Mentor in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Meal Mentor
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Meal Mentor subscription with zero hassle
1
Fill in the form
Give us your details and those of your Meal Mentor subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Meal Mentor. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Meal Mentor refuses your cancellation.
Frequently asked questions
Cancel Meal Mentor: The Right Way
How to cancel Meal Mentor and claim your refund in south africa
What Meal Mentor is and why you might cancel
Meal Mentor is a subscription-based meal-planning platform that delivers personalised meal plans, recipes, and automated grocery lists to your mobile device or computer. The service customises itself to your dietary preferences, allergies, fitness goals, and daily schedule, offering real-time access via app or web interface.
If Meal Mentor no longer aligns with your lifestyle, budget, or nutritional goals, you hold the right to cancel immediately. At Yafee, we guide South African consumers through the cancellation process methodically, ensuring you recover refunds you are entitled to claim under South African consumer law.
How Meal Mentor subscriptions operate
Meal Mentor runs on a recurring billing model, charging you on a fixed cycle until you cancel. You can subscribe through three separate platforms: the Apple App Store (iOS devices), Google Play Store (Android devices), or directly via the Meal Mentor website. Critically, each platform operates independently, and cancellation rules differ depending on where you signed up.
Free trials convert to paid subscriptions automatically unless you cancel before the trial period expires. Timing is essential here; cancel after the trial ends and you will be charged for another full billing cycle.
Your subscription costs and billing cycle
Meal Mentor charges vary depending on your plan tier and subscription length. Most users in South Africa pay between R150 and R350 per month for access to meal plans, recipes, and shopping lists. Annual subscriptions typically offer a discounted rate compared to monthly billing.
| Plan type | Monthly cost | Annual cost | Billing frequency |
|---|---|---|---|
| Basic meal plans | R150-R200 | R1 500-R1 800 | Monthly or annual |
| Premium (personalised coaching) | R250-R350 | R2 500-R3 500 | Monthly or annual |
| Family plan | R400-R500 | R4 000-R5 000 | Monthly or annual |
Your consumer rights in south africa
South African consumer law grants you specific protections when cancelling digital services.
Legal framework protecting your cancellation right
Under the Consumer Protection Act 68 of 2008, you have the right to cancel digital services within 14 days of purchase, provided the service provider has not already delivered the full content with your explicit consent. Meal Mentor's terms and conditions must comply with this statute. Furthermore, if Meal Mentor fails to deliver the service as described, or if the service becomes unavailable, you can claim a refund under Section 48 of the Consumer Protection Act.
The National Consumer Commission (NCC) is the enforcement authority responsible for investigating complaints against service providers who breach these rights. If Meal Mentor refuses to process your cancellation or refund, the NCC has the power to compel compliance.
Your legal position when cancelling
You are entitled to cancel Meal Mentor at any point during your subscription, whether you are on a free trial or a paid plan. The Consumer Protection Act does not require you to provide a reason for cancellation. Meal Mentor must cease charging you within one billing cycle of receiving your cancellation request. If the company continues charging after cancellation, you can file a complaint with the NCC and demand a refund of all unauthorised charges, plus interest at the prescribed rate.
Yafee recommends documenting every communication with Meal Mentor, including the date and method of your cancellation request, along with confirmation of cancellation. This evidence protects you if a dispute arises.
Where to cancel Meal Mentor by platform
Your cancellation method depends entirely on where you subscribed; cancelling on the wrong platform will not work.
Cancel on iOS via apple app store
If you subscribed through the Apple App Store on your iPhone or iPad, Apple manages your subscription directly, not Meal Mentor. Follow these steps to cancel:
- Open the Settings app on your iOS device and tap your name at the top of the screen
- Select "Subscriptions" from the menu
- Find and tap "Meal Mentor" in your active subscriptions list
- Tap "Cancel Subscription" and confirm your choice
- You retain access to all paid features until your current billing cycle ends
- Your subscription will not renew after that date
- You will receive a confirmation email from Apple within minutes
- Take a screenshot of the cancellation confirmation screen for your records
Pro tip: Cancel at least 24 hours before your next billing date. If you cancel on the day Apple charges you, the payment may still process. Critical warning: Deleting the Meal Mentor app from your device does not cancel your subscription; Apple will continue charging you unless you follow the steps above.
Cancel on android via google play store
Android users who subscribed through Google Play must cancel via the Google Play Store app or website. Google, not Meal Mentor, manages the billing relationship.
- Open the Google Play Store app on your Android device
- Tap your profile icon in the top-right corner
- Select "Payments and subscriptions" and then "Subscriptions"
- Select "Meal Mentor" from your list of active subscriptions
- Tap "Cancel subscription" and follow the on-screen prompts to confirm
- You can cancel immediately; access continues until the end of your current billing period
- Ensure the toggle for "Auto-renewal" is switched off to prevent future charges
- Google sends a cancellation confirmation email to your registered account address
- Capture a screenshot of the final cancellation confirmation page
Pro tip: If you are on a free trial, cancel before the trial period ends to avoid automatic conversion to a paid plan. Critical warning: Uninstalling the Meal Mentor app will not cancel your Google Play subscription; you must complete the steps above to stop charges.
Cancel via the Meal Mentor website
If you subscribed directly on the Meal Mentor website (not through Apple or Google), you must contact Meal Mentor's support team in writing to cancel. The company's Terms of Service specify a mailing address as the official cancellation channel.
- Compose a cancellation email or letter that includes your full name, email address, and account username
- Clearly state that you wish to cancel your subscription effective immediately
- Request written confirmation of cancellation
- Send your request by registered mail to the address listed below, or email the support address on Meal Mentor's website
- Keep copies of all correspondence
- Use registered mail if posting, to obtain proof of delivery
- Request a delivery receipt or read confirmation from email if sending digitally
- Follow up within 7 days if you do not receive cancellation confirmation
Pro tip: Write your cancellation request clearly and formally; vague messages may be overlooked or delayed. Critical warning: Simply stopping payment does not cancel your account; Meal Mentor may report you for non-payment and damage your credit record.
Refunds and billing after cancellation
Understanding your refund entitlements protects your money after you cancel.
When Meal Mentor must refund you
You are entitled to a refund in the following circumstances under South African consumer law:
- You cancel within 14 days of your initial purchase and have not accessed the full service content
- Meal Mentor fails to deliver the service as described in its marketing or terms
- You are charged after you have submitted a valid cancellation request
- You cancel a free trial before it converts to a paid plan and you are still charged
The Consumer Protection Act mandates that refunds be processed within 30 days of your cancellation request. Meal Mentor must refund you to the original payment method (credit card, debit card, or digital wallet).
What happens to your data after cancellation
Upon cancellation, you lose access to your personalised meal plans, saved recipes, and shopping lists. However, Meal Mentor may retain your account data for compliance and fraud prevention purposes. You can request deletion of your personal data under the Protection of Personal Information Act (POPIA) by submitting a written request to the company's data officer. Yafee advises retaining screenshots of your saved meal plans before cancellation if you wish to keep copies.
Preventing accidental re-subscription
After cancellation, monitor your bank statements for 60 days to ensure Meal Mentor does not attempt to re-charge you. If you see an unexpected charge after cancellation, contact your bank immediately and dispute the transaction. Simultaneously, send Meal Mentor a written demand for refund, citing your cancellation date and request confirmation of cancellation from your records.
Common mistakes to avoid when cancelling
Cancellation is straightforward once you know the rules; these common errors can delay or prevent successful cancellation.
Deleting the app instead of cancelling the subscription
The most frequent mistake users make is removing the Meal Mentor app from their device and assuming the subscription is cancelled. App deletion does nothing to stop billing. Both Apple and Google continue charging you if the subscription remains active in your account. Always cancel through the subscription settings, not the app menu.
Cancelling on the wrong platform
If you subscribed on the Google Play Store but attempt to cancel on the Apple App Store (or vice versa), the cancellation will not process because you have no subscription on that platform. You must cancel on the exact platform where you signed up. Check your email confirmations to identify where your subscription originates.
Cancelling too late in the billing cycle
If you cancel one day after being charged, you will not receive a refund for that charge; you have simply stopped future charges. The Consumer Protection Act allows refunds within 14 days of purchase if the service has not yet been substantially consumed. Once the billing period begins, the service is considered delivered and refunds become harder to claim. Cancel early in your cycle if a refund is your goal.
Failing to document your cancellation
If you do not retain screenshots, emails, or written confirmation of cancellation, you have no evidence if Meal Mentor disputes whether you cancelled. Always keep records of every cancellation step. This documentation is essential if you need to escalate to the National Consumer Commission.
After you cancel: next steps
Cancellation is not the end of the process; follow these steps to protect yourself fully.
Monitor your statements
Review your bank or credit card statements for 90 days after cancellation. Look for any recurring Meal Mentor charges. If you spot a charge after your cancellation date, contact your bank immediately and request a chargeback. Simultaneously, email Meal Mentor's support team and demand a refund, referencing your cancellation date and confirmation.
Request final confirmation
If you cancelled via the website, send a follow-up email to Meal Mentor asking for written proof that your subscription is inactive. This gives you a paper trail if the company later claims you never cancelled. Yafee recommends sending this confirmation request within 48 hours of your initial cancellation notice.
Delete saved payment methods
Log in to your Meal Mentor account one final time (if still accessible) and remove any saved credit cards or payment methods. This prevents the company from attempting to charge you if your account is somehow reactivated.
Pricing and billing comparison
Review your subscription cost against alternatives before deciding to cancel, or to ensure you are cancelling the right tier.
| Service | Monthly cost (ZAR) | Free trial | Cancellation ease |
|---|---|---|---|
| Meal Mentor | R150-R350 | 7-14 days | Medium (platform-dependent) |
| Mealime | R99-R199 | 7 days | Easy (in-app cancellation) |
| HelloFresh | R200-R450 | None | Easy (website or phone) |
| Nutritionix Track | Free (ad-supported) | N/A | N/A |
Contacting Meal Mentor for cancellation or support
If you cannot cancel through your platform or require additional assistance, contact Meal Mentor directly using the information below.
Official mailing address for cancellations
Send all cancellation requests by registered mail to ensure proof of delivery. Meal Mentor's Terms of Service specify the following address:
Meal Mentor Support
340 S Lemon Ave #2652
Walnut, CA 91789
United States of America
Include your full name, email address, account username, and subscription start date. Request written confirmation of cancellation within 7 business days. Keep a copy of your letter and the registered mail receipt.
Why use yafee for cancellation support
Navigating subscription cancellations can be complicated, especially when dealing with international service providers. Yafee specializes in helping South African consumers cancel services, recover refunds, and escalate complaints to the National Consumer Commission when companies fail to comply. Our platform provides step-by-step guidance tailored to your subscription type, stores your cancellation records securely, and escalates disputes on your behalf if needed.
Yafee has helped thousands of consumers in South Africa cancel unwanted subscriptions and recover refunds averaging R1 200 per claim. Whether you are cancelling Meal Mentor, a streaming service, or any other recurring subscription, Yafee ensures you understand your rights under the Consumer Protection Act and follow the correct cancellation procedure for your platform.
Your cancellation is protected by law. Contact Yafee today to begin the process, or visit yafee.com to learn how we can assist with your subscription dispute.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
Ready to cancel Meal Mentor?
Join over 30,000 users who already trust us.