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Cancel Figure: Step-by-Step Guide
How to cancel Figure and stop your fitness subscription in south africa
Why you might cancel Figure and what the service offers
Figure is a subscription-based fitness platform that delivers on-demand workout videos to your phone, tablet, or computer. You gain access to guided training sessions across multiple fitness levels, and your subscription renews automatically on a weekly, monthly, or annual cycle depending on which plan you selected at sign-up.
Your decision to cancel is valid, whether you have found a competitor that suits your routine better, your financial circumstances have changed, or you simply do not use the platform anymore. Yafee understands that subscription fatigue is real, and your consumer rights in South Africa protect your ability to walk away without penalty if you follow the correct process.
This guide grounds your cancellation in South African consumer law, then walks you through every practical step to exit your Figure subscription cleanly, protect your refund, and safeguard your account data.
How Figure charges and renews your subscription
Figure operates a recurring billing model in which you pay upfront for your chosen membership tier. Your payment method is charged automatically on your renewal date unless you cancel before that date arrives. If you miss the cancellation deadline, Figure will charge you again, and recovering that money often requires a formal dispute or chargeback through your bank.
Because Figure is a digital service with no physical product, South African consumer protection law treats your cancellation under the Consumer Protection Act and the National Credit Act, which have specific rules for remote digital purchases and recurring billing.
Common reasons consumers cancel Figure
You might be cancelling because you have switched to a rival fitness app, you are cutting monthly expenses, your fitness priorities have shifted, or you are dissatisfied with the workout quality or customer support. Each reason is legitimate, and none require you to justify your choice to Figure's customer service team.
Yafee has guided thousands of South African consumers through cancelling digital subscriptions, and we know that understanding your legal position makes the process faster and less stressful.
Your consumer rights in south africa and what they mean for you
South African law gives you explicit protections when you purchase or subscribe to services remotely, and understanding these rights ensures Figure cannot delay, refuse, or obscure your cancellation.
The consumer protection act and your cooling-off period
The Consumer Protection Act (No. 68 of 2008) and the National Credit Act (No. 34 of 2005) together regulate online and remote purchases, including digital subscriptions like Figure. Under the Consumer Protection Act, you have the right to cancel within a cooling-off period of 7 calendar days from the date you made the purchase or from the date the service was first made available to you, whichever is later.
For subscription services, this 7-day cooling-off period applies to your first billing cycle only. After that initial period, you may still cancel at any time by following Figure's stated cancellation procedure, provided you give reasonable notice and comply with their terms.
If Figure charges you after you have submitted a valid cancellation request, South African consumer law treats the charge as unauthorized, and you have the right to dispute it through your bank or dispute resolution authority.
Your legal position: what you can demand from Figure
You have the right to receive written confirmation of your cancellation, including the effective date when your access will terminate. You may also demand to know whether you qualify for a refund and, if so, the date by which Figure will process it. Figure cannot require you to provide a reason for cancellation. If they refuse to cancel or delay processing your request, you can lodge a complaint with the National Consumer Commission (NCC) or your provincial consumer protection office.
Keep all cancellation confirmations, email receipts, and bank statements as proof. If Figure disputes your cancellation later, this evidence protects you in any dispute resolution proceeding.
When you should cancel Figure: benefits versus costs
Deciding whether to cancel depends on your personal circumstances and how much value you extract from the service.
Strong reasons to cancel immediately
Cancel Figure without delay if you have not used the service in the last month, you have switched to a rival platform that serves you better, your financial situation requires you to cut discretionary spending, or Figure's customer service has failed to resolve a complaint within a reasonable timeframe (typically 14 days). In any of these scenarios, continuing to pay is a sunk cost that benefits only Figure, not you.
Reasons you might consider staying
You might keep your Figure subscription if you use the workouts at least twice per week, you have committed to a long-term fitness goal, or you are within a locked contract period that imposes early-exit penalties. However, even locked-contract fitness subscriptions in South Africa cannot prevent you from cancelling if Figure breaches its service quality obligations or if you invoke your cooling-off period rights.
How to cancel Figure: step-by-step instructions
Figure offers multiple cancellation routes, but some are more reliable and faster than others.
Step 1: locate figure's cancellation contact details and method
Visit Figure's official website or mobile app and search for a "Cancel Subscription," "Manage Account," or "Billing & Cancellation" section. Most modern fitness platforms provide an in-app or in-browser cancellation option under account settings or subscription management.
If you cannot find an online cancellation tool, locate Figure's customer support email address or telephone number. South African consumer law requires that companies provide at least one functional cancellation method; they cannot force you to call or email if a digital option exists.
Step 2: gather your account and payment information
Before you initiate cancellation, collect the following information:
- Your Figure account email address and username
- Your subscription plan tier and start date
- Your renewal date (the date your next charge is due)
- The last four digits of your payment method
- Any promotional codes or discounts you are currently using
This information helps you verify your identity to Figure and ensures they cancel the correct subscription if you have multiple accounts.
Step 3: submit your cancellation request via your preferred method
Choose one of the following routes depending on what Figure makes available:
- Through the app or website (fastest)
- Log into your Figure account
- Navigate to "Account Settings" or "Subscription Management"
- Select "Cancel Subscription" and follow the prompts
- Take a screenshot of the confirmation page immediately after submitting
- By email (documented trail)
- Send an email to Figure's customer support address with the subject line "Subscription Cancellation Request"
- Include your account email, full name, and the reason for cancellation (optional but helpful)
- Request written confirmation of your cancellation including the effective date
- Send from the email address linked to your Figure account for identity verification
- By telephone (immediate confirmation)
- Call Figure's customer service line during business hours
- Provide your account details and request cancellation
- Ask the representative to email you a confirmation of the cancellation and the effective date
- Note the representative's name and the time of your call
Step 4: obtain written confirmation of your cancellation
Within 48 hours of submitting your cancellation request, Figure must send you a confirmation email that includes:
- Your account number or email address
- The date your subscription was cancelled
- The date your access will terminate (usually the end of your current billing cycle)
- Whether you are eligible for a refund and the expected processing date
If Figure does not send this confirmation within 48 hours, send a follow-up email repeating your cancellation request and asking for written confirmation. Keep copies of all correspondence.
Step 5: confirm your access has been terminated on your renewal date
On the date Figure stated your subscription would end, attempt to log into your account. You should see a message indicating your subscription is inactive or expired. Verify that Figure has not charged your payment method on or after your renewal date. Check your bank statement or credit card activity online to confirm no charge has been processed.
If Figure charges you after your cancellation confirmation, immediately contact your bank and initiate a dispute or chargeback. Yafee advises you to preserve all cancellation evidence for this dispute.
Understanding figure's pricing and refund terms
Your refund entitlement depends on when you cancel and which billing cycle you are in.
| Cancellation timing | Refund entitlement | Processing time |
|---|---|---|
| Within 7 days of first purchase (cooling-off period) | Full refund of current and any future charges | 5-10 business days |
| After 7 days but before next renewal date | No refund; access continues until renewal date | N/A |
| On or after renewal date (charge already processed) | Refund requires dispute or chargeback; Figure may resist | 14-30 days (bank-dependent) |
| Annual plan, cancelled mid-year | Pro-rata refund (partial refund based on unused time) | 5-10 business days if Figure cooperates |
| Promotional or discounted plan | Refund at original full price minus usage, or full refund if cooling-off applies | 5-10 business days |
If Figure refuses to refund you within their stated timeframe or denies a refund you believe you are entitled to under South African law, Yafee recommends escalating to the National Consumer Commission before disputing through your bank.
What happens after you cancel your Figure subscription
Cancellation does not end instantly; you need to understand what occurs in the days following your request.
Access and data during your final billing cycle
After you cancel, Figure will usually allow you to access your workout library until the end of your current billing cycle (your renewal date). On that date, your access terminates automatically, and you will no longer be able to download or stream workouts. Figure will delete your login credentials or mark your account as inactive.
If Figure has charged you after your cancellation confirmation date, your account should still grant access until that charge's billing cycle ends. Do not assume access has been revoked if you see a charge; it may reflect a late or processing delay.
Personal data and account deletion
Cancellation does not automatically delete your personal information. Figure retains your email, payment history, and fitness data for legal and accounting purposes. If you want Figure to delete your personal data, send a separate data deletion request in writing to their privacy officer, citing the Protection of Personal Information Act (POPIA).
Yafee advises that you request data deletion separately from cancellation to ensure both processes are completed.
Unsubscribe from marketing emails
After cancellation, Figure may continue to send you promotional emails. Click the unsubscribe link in any marketing email, or contact Figure's support team asking to be removed from all marketing communications. Under POPIA, they must honor this request within 10 business days.
How to avoid common cancellation mistakes
Thousands of South African consumers successfully cancel Figure every month, but a few preventable errors can delay refunds or leave you liable for extra charges.
Mistake 1: cancelling through the wrong channel and losing your confirmation
If you cancel by phone without obtaining an email confirmation, you have no proof of your cancellation date if Figure later disputes it. Always obtain written confirmation, either via email or by taking a screenshot of an in-app cancellation confirmation. Email confirmation is stronger because it creates a timestamped record Figure cannot deny.
Mistake 2: cancelling on the wrong date
If you cancel on the day your renewal charge processes, you may be liable for that charge. Cancel at least 48 hours before your renewal date to ensure Figure processes your cancellation before the automated charge runs. Check your confirmation email for the exact renewal date, then set a phone reminder 3 days before.
Mistake 3: assuming cancellation means refund
In South Africa, cancelling a subscription outside the 7-day cooling-off period does not automatically entitle you to a refund of your current billing cycle. You typically retain access until the end of that cycle, but the money you paid is not returned. If you cancel on day 15 of a 30-day cycle, you lose the second 15 days of prepaid access.
Mistake 4: not disputing unauthorized charges quickly
If Figure charges you after your cancellation confirmation, you have 60 days from the charge date to dispute it with your bank (in most cases, longer). Do this immediately; delays weaken your position. Provide your cancellation confirmation email as evidence.
Cancellation checklist: ensure you have completed every step
Use this checklist to confirm you have cancelled correctly and protected yourself:
| Task | Completed? | Notes |
|---|---|---|
| Located Figure's cancellation method (app, email, or phone) | [ ] | Save the contact email or phone number |
| Submitted cancellation request with account details | [ ] | Include email address and renewal date |
| Received written confirmation of cancellation with effective date | [ ] | Essential: do not proceed without this |
| Verified no charge on renewal date (checked bank statement) | [ ] | Check 5 days after renewal date |
| Confirmed access terminated on your account | [ ] | Attempt to log in after renewal date |
| Saved all cancellation emails and screenshots for 12 months | [ ] | Evidence for disputes or refund claims |
If Figure refuses to cancel or disputes your request
In rare cases, Figure may claim they never received your cancellation request, may demand a reason you are cancelling, or may refuse to process your request. South African consumer law does not permit this behavior.
If Figure resists, follow this escalation path:
- Send a formal written notice to Figure's registered office (via registered mail or email) stating that you have already submitted a cancellation request and that you expect confirmation within 5 business days. Keep proof of this notice.
- If Figure does not respond within 5 business days, lodge a complaint with the National Consumer Commission (NCC) at [email protected] or visit www.thencc.org.za. Include copies of all cancellation requests and proof of delivery.
- If the NCC investigation finds Figure in breach, they can order Figure to cancel your subscription and refund you. The NCC investigates without charge to you.
- Simultaneously, contact your bank or credit card provider and initiate a dispute or chargeback for any unauthorized charges Figure processes after your cancellation confirmation date.
Yafee has seen the National Consumer Commission resolve hundreds of subscription disputes in South Africa's favor. Do not let Figure use customer service delays as a tactic to keep you subscribed.
Protecting yourself after cancellation: final steps and key contacts
Your cancellation is legally complete, but three final safeguards ensure Figure cannot recharge you or claim you still owe money.
Monitor your bank statements for 90 days
Check your bank statement or credit card activity every week for 3 months after your cancellation confirmation date. If you see any charge from Figure, contact your bank immediately and provide your cancellation confirmation email as evidence. Your bank can reverse the charge and initiate a dispute on your behalf.
Request a written refund timeline from Figure
If you are entitled to a refund (for example, you cancelled within 7 days of purchase), Figure must process it within 5 to 10 business days. If this deadline passes, send a formal demand letter stating that Figure has failed to honor your refund entitlement under the Consumer Protection Act. You can send this via email with read receipt enabled, or via registered mail.
Report Figure to the NCC if they violate your rights
The National Consumer Commission can investigate breaches of the Consumer Protection Act, including unauthorized charges, refusal to cancel, or failure to provide refunds. Yafee advises all South African consumers to report such violations, even if you have already disputed the charge with your bank. The NCC's actions protect future customers from the same conduct.
National Consumer Commission contact details:
- Email: [email protected]
- Website: www.thencc.org.za
- Telephone: 012 428 6000 (Pretoria office)
Figure's cancellation and contact information
To cancel Figure, use the methods available in your account or contact their support team. Because Figure may operate through multiple local partners or resellers in South Africa, confirm that you are contacting the correct entity. Verify Figure's business registration and physical address through the Companies and Intellectual Property Commission (CIPC) register before sending formal notices.
If you have been charged incorrectly or Figure resists your cancellation, Yafee can provide guidance on your next steps and help you draft formal correspondence to the National Consumer Commission.
Why yafee helps you cancel with confidence
Yafee has helped thousands of South African consumers cancel fitness subscriptions, streaming services, and digital memberships without losing money or triggering hidden penalties. Our platform grounds your cancellation in the actual Consumer Protection Act and National Credit Act, not vague customer service promises.
When you use Yafee to document your cancellation request, you create an auditable record that protects you in any dispute with Figure or your bank. Your cancellation confirmation, your refund timeline, and your proof of cancellation are all filed in one secure location.
Visit Yafee.com today to cancel Figure with legal backing and recover any refunds you are entitled to under South African law.
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