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Frequently asked questions
Cancel MGM: The Right Way
How to cancel MGM plus and stop recurring charges in 2026
What MGM plus is and why cancellation matters
MGM Plus (marketed as MGM+) is a premium streaming service that delivers films, original series, and live channel content to subscribers throughout the United States. The service evolved from the legacy Epix platform and combines feature films, franchise libraries, and scripted originals in a single subscription package. You can access MGM Plus through direct subscription or bundled with other services via third-party providers like Sling TV, Prime Video Channels, and various streaming packages.
Understanding what you are subscribed to and how billing functions is the first step toward controlling your streaming expenses. MGM Plus operates on flexible billing cycles, and knowing your renewal date gives you the power to cancel before charges hit your account. At Yafee, we help consumers navigate these choices with clarity and legal grounding.
Current pricing and billing plans
MGM Plus pricing varies depending on your subscription method. Direct-to-consumer plans typically range from $7.99 monthly to $61.99 annually, though promotional rates and bundled pricing may differ. If you subscribed through a third-party platform, your billing entity and cost structure may look different. The table below shows standard pricing as reported across official listings and verified industry sources.
| Plan type | Typical US price | Billing cycle | Best for |
|---|---|---|---|
| MGM Plus monthly (direct) | $7.99 | Monthly renewal | Month-to-month flexibility |
| MGM Plus annual (direct) | $61.99 | Yearly renewal | Cost savings if committed |
| Third-party bundles (Sling, Prime Video) | Varies | Varies by provider | Integrated billing |
| Promotional or trial offers | Free or discounted | Converts after trial | New subscribers (watch renewal date) |
Why you might cancel MGM plus
Cost control is the leading reason subscribers cancel. When you are trimming your streaming budget, MGM Plus may rank lower than services you use daily. Unexpected or duplicate charges also drive cancellations, especially when subscriptions are layered through third-party platforms or bundles. Content availability shifts, viewing habits change, and trial periods convert to paid subscriptions you never intended to keep. Recognizing your reason helps you act decisively and document your cancellation properly.
Your consumer rights when canceling streaming services
You have legal protections when you decide to cancel MGM Plus. Understanding your rights empowers you to challenge improper charges, demand refunds, and hold the company accountable for billing practices.
Federal protections under the restore online shoppers confidence act
The Restore Online Shoppers Confidence Act (ROSCA), enforced by the Federal Trade Commission (FTC), sets strict rules for negative-option billing, meaning subscriptions that auto-renew. MGM Plus must obtain your express informed consent before charging you, make cancellation at least as easy as sign-up, and honor cancellation requests promptly. If MGM Plus continues charging you after you cancel, federal law is on your side. You can file a complaint with the FTC at reportfraud.ftc.gov if the company ignores your cancellation request or makes cancellation unreasonably difficult.
State consumer protection laws and your recourse
Your state offers additional protections beyond federal rules. Many states require companies to disclose all material terms (price, billing frequency, and cancellation method) clearly before you consent to a subscription. If MGM Plus failed to provide this disclosure, you may have grounds to dispute charges or demand a refund. Contact your state's attorney general office if MGM Plus refuses to cancel or process refunds. Yafee recommends documenting every communication with customer service as evidence of your cancellation request.
Your legal position
Under ROSCA and state consumer protection statutes, you have the right to cancel at any time, receive prompt confirmation, and stop all charges within one billing cycle. MGM Plus cannot require you to call a phone number, jump through automated menus, or submit multiple forms to cancel. If the company charges you after cancellation, you can dispute the charge with your bank or credit card issuer, file a complaint with your state attorney general, and pursue damages under ROSCA (up to $43,280 per violation in federal court). You are protected by law.
How to cancel MGM plus step by step
Cancellation methods depend on how you subscribed. Follow the procedure that matches your subscription type to ensure your cancellation is processed and documented.
Step 1: verify your subscription method and billing date
- Log into your MGM Plus account at mgmplus.com or open the MGM Plus app on your device.
- Navigate to your account settings or profile menu.
- Locate your subscription details, including billing date, plan type, and payment method.
- Note the exact date your next charge will occur; you must cancel before this date to avoid the charge.
- Determine whether you subscribed directly to MGM Plus or through a third-party platform (Sling TV, Prime Video, Apple TV Channels, Roku Channel, or another provider).
Step 2: cancel direct MGM plus subscriptions online
If you subscribed directly through MGM Plus, you can cancel through your online account dashboard.
- Visit mgmplus.com and log in with your credentials.
- Click on your account profile icon in the top right corner.
- Select "Account" or "Subscription Settings" from the dropdown menu.
- Locate the "Cancel Subscription" or "Manage Subscription" button.
- Click the cancellation link and follow the on-screen prompts to confirm your cancellation request.
- Take a screenshot or save the confirmation page, which will display your cancellation reference number or confirmation message.
- MGM Plus will send you a confirmation email to the address on file; retain this email as proof of cancellation.
Step 3: cancel third-party subscriptions through the platform
If you subscribed through a third-party provider, you must cancel through that platform, not directly with MGM Plus. Canceling with MGM Plus does not stop charges if your subscription flows through Sling TV, Prime Video, or another intermediary.
- Prime Video Channels: Log into Prime Video, navigate to "Your Account," select "Memberships and Subscriptions," find MGM Plus, and click "Cancel Channel."
- Sling TV: Log into Sling TV, go to "Account Settings," find "Add-ons," locate MGM Plus, and select "Remove."
- Apple TV Channels: Open the TV app on your Apple device, navigate to "Account," select "Subscriptions," find MGM Plus, and tap "Cancel Subscription."
- Roku Channel: Log into your Roku account on the Roku website, go to "Subscriptions," find MGM Plus, and select "Cancel."
- After canceling through your third-party platform, verify the cancellation in your platform account and save a screenshot of the confirmation.
Step 4: cancel by postal mail for maximum documentation
If you want a paper trail and legal documentation of your cancellation request, send a written cancellation notice by certified mail to MGM Plus customer service. This method creates irrefutable proof that you submitted a cancellation request on a specific date.
- Prepare a letter on plain paper that includes:
- Your full name exactly as it appears on your MGM Plus account.
- Your email address associated with the account.
- Your account number (if you have it; check your confirmation email or billing statement).
- A clear statement: "I hereby request cancellation of my MGM Plus subscription, effective immediately."
- Your signature and today's date.
- Address the envelope to:
- MGM Plus, Attn: Customer Service
- 260 Madison Avenue
- New York, NY 10016
- United States of America
- Visit your local post office and send the letter via USPS Certified Mail with Return Receipt Requested.
- You will receive a green card (return receipt) in the mail proving MGM Plus received your cancellation letter on a specific date.
- Keep this green card and a copy of your cancellation letter in a safe place as permanent proof.
- Allow 5 to 7 business days for MGM Plus to process your cancellation after receipt.
Step 5: verify cancellation and monitor your billing
After submitting your cancellation request, take these steps to ensure it was processed correctly.
- Check your email for a cancellation confirmation from MGM Plus within 24 to 48 hours.
- Log back into your MGM Plus account 2 to 3 days after cancellation to verify that the subscription status now shows "Canceled" or "Inactive."
- If you canceled through a third-party platform, verify in that platform's account that MGM Plus no longer appears in your subscriptions.
- Watch your bank statement or credit card statement for the next billing cycle; no charge should appear.
- If a charge appears after cancellation, immediately contact your bank or credit card issuer and report the unauthorized charge.
- Document the date you submitted your cancellation, the confirmation reference number, and the date the charge should have stopped.
Refund eligibility and how to request one
Whether MGM Plus refunds you depends on the timing of your cancellation and the reason for your request. Understanding your refund window protects your money.
Standard refund policy for cancellations
MGM Plus does not automatically refund monthly charges after cancellation. Once you cancel, you retain access to the service until the end of your current billing period, after which you are cut off. If you cancel mid-cycle, you do not receive a pro-rata refund for the unused portion of that month. However, you may dispute a charge with your bank or credit card issuer if the company failed to cancel your subscription on time or continues charging you after your cancellation request.
Refunds for unauthorized charges or billing errors
If MGM Plus charged you without your consent, charged you twice in one month, or continued charging after you canceled, you have grounds for a refund. Yafee advises you to request a refund directly from MGM Plus customer service first. Contact them within 30 days of the disputed charge and provide:
- Your cancellation confirmation reference number or email confirmation.
- The date you submitted your cancellation request.
- Screenshots or documentation of the unauthorized or duplicate charge on your bank statement.
- A clear statement requesting a refund and explaining why the charge was improper.
If MGM Plus refuses the refund, contact your bank or credit card issuer and file a dispute. The issuer will investigate and may reverse the charge on your behalf. You may also file a complaint with your state attorney general or the FTC if the company refuses to honor your cancellation request.
What to do after you cancel MGM plus
Cancellation does not end at pressing "submit." Take these steps to protect yourself and ensure no surprise charges occur.
Monitor your account access during the cancellation window
After you cancel, MGM Plus grants you access through the end of your current billing period as a courtesy. You can continue watching until that date. After your access expires, you will be locked out of the app and cannot log in. This is normal and expected. Verify that you have downloaded or recorded any content you want to keep before your access ends.
Confirm the charge stopped on your next billing date
On the day your previous subscription would have renewed, check your bank statement or credit card account. No charge should appear. If a charge does appear, this indicates MGM Plus failed to process your cancellation properly. Contact your bank immediately and dispute the charge. Simultaneously, send a follow-up email to MGM Plus with your original cancellation confirmation number and demand a refund of the unauthorized charge within 10 business days.
Update your streaming service portfolio
Now that MGM Plus is canceled, reassess your remaining subscriptions. You may want to consolidate your streaming services or replace MGM Plus with an alternative. Yafee helps consumers compare services and manage their subscription costs so you do not accidentally accumulate unwanted charges again.
Common cancellation mistakes and how to avoid them
Most cancellation problems stem from simple oversights, not company malice. Protect yourself by avoiding these pitfalls.
Mistake 1: canceling through the wrong platform
If you subscribed through Prime Video Channels but attempt to cancel directly on MGM Plus, your cancellation will not register. The third-party platform controls your billing, not MGM Plus. Always cancel through the platform where you subscribed. Verify your subscription source in your email confirmation or bank statement before submitting a cancellation request.
Mistake 2: failing to save confirmation documentation
Cancellation confirmations expire or get deleted. Take a screenshot of every confirmation message, save confirmation emails in a separate folder, and note the reference number in writing. If a dispute arises, you need proof that you canceled on a specific date. At Yafee, we recommend saving cancellation confirmation for at least 6 months after the final charge.
Mistake 3: canceling too late in the billing cycle
If your billing date is the 15th and you cancel on the 14th, MGM Plus may process your renewal charge before your cancellation takes effect. Check your exact renewal date and cancel at least 3 to 5 days before to ensure the cancellation processes in time. Many companies honor cancellations submitted up to 24 hours before renewal, but do not rely on this narrow window.
Mistake 4: assuming password change stops charges
Changing your MGM Plus password does not cancel the subscription. The company has your payment method on file, and password changes do not prevent automatic renewal. You must use the formal cancellation process outlined in this guide. Similarly, deleting the app does not cancel your subscription.
Mistake 5: not disputing charges promptly with your bank
If MGM Plus charges you after you cancel, do not delay disputing the charge with your bank. Most credit card issuers impose a 60-day window from the charge date to file a dispute. After 60 days, you lose the right to dispute. File your dispute immediately upon discovering the unauthorized charge.
Comparison of MGM plus against competing services
If you are canceling because you want a different streaming option, this table compares MGM Plus to major competitors on price, content, and cancellation terms.
| Service | Monthly price | Content focus | Cancellation ease |
|---|---|---|---|
| MGM Plus | $7.99 | Films, originals, live channels | Online or mail |
| Paramount Plus | $5.99 | CBS, movies, sports | Online |
| Showtime | $11.99 | Premium drama, films | Online |
| Starz | $8.99 | Premium originals, films | Online or mail |
| Apple TV Plus | $11.99 | Original series, films | Online |
Cancellation checklist before you submit
Use this checklist to ensure your cancellation is submitted correctly and documented.
- Verify whether you subscribed directly to MGM Plus or through a third-party platform (Prime Video, Sling TV, Apple TV, Roku).
- Log into your account and confirm your next renewal date.
- Note your account number or subscription ID from your account settings or billing statement.
- Cancel at least 3 to 5 days before your renewal date to ensure the cancellation processes in time.
- Use the appropriate cancellation method for your subscription type (online portal, third-party platform, or certified mail).
- Take a screenshot of the cancellation confirmation or save the confirmation email immediately.
- Note the reference number, date, and time of your cancellation request in writing.
- Check your account 2 to 3 days after cancellation to verify the status shows "Canceled" or "Inactive."
- Monitor your bank statement on your next billing date to ensure no charge appears.
- If a charge appears after cancellation, dispute it with your bank within 60 days of the charge date.
Final steps and contacting MGM plus if problems arise
If you encounter resistance or your cancellation is not processed, take these escalation steps.
Direct customer service contact
Reach out to MGM Plus customer service for assistance:
- Email: [email protected]
- Mailing address: MGM Plus, Attn: Customer Service, 260 Madison Avenue, New York, NY 10016, United States of America
- Send a follow-up email to [email protected] with your cancellation confirmation number and the date you submitted your cancellation request. Demand confirmation that your cancellation was processed and request a response within 5 business days.
File a complaint with the federal trade commission
If MGM Plus continues charging you after you cancel or refuses to honor your cancellation request, file a formal complaint with the FTC at reportfraud.ftc.gov. Include your cancellation confirmation documentation, screenshots of the unauthorized charges, and a timeline of your communications with MGM Plus. The FTC investigates negative-option billing violations and can compel refunds.
Contact your state attorney general
Your state's attorney general enforces consumer protection laws in your jurisdiction. File a complaint if MGM Plus violated state law by failing to disclose subscription terms clearly, making cancellation difficult, or continuing to charge after cancellation. Most state attorney general offices have online complaint forms.
Dispute charges with your bank or credit card issuer
If MGM Plus charged you after you canceled, contact your bank or credit card issuer and file a dispute. Provide your cancellation confirmation as evidence that the charge was unauthorized. The issuer will investigate and likely reverse the charge in your favor.
Why you should take charge of your subscriptions today
Streaming services are designed for convenience, but they rely on inattention to renewals to generate revenue. By canceling MGM Plus today, you reclaim control of your money and your billing calendar. Yafee has helped thousands of consumers cancel unwanted subscriptions, recover unauthorized charges, and understand their legal rights in the streaming economy. Whether you cancel online, by mail, or through a third-party platform, follow the steps in this guide to ensure your cancellation is documented and processed correctly. Your money, your choice, and your legal protections are paramount. Start your cancellation now and stop paying for services you no longer use.
