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Frequently asked questions
Cancel Rise Guide: The Right Way
How to cancel Rise Guide and stop automatic charges
What Rise Guide is and why cancellation matters
Rise Guide is a subscription-based personal development platform that delivers structured learning journeys, bite-sized lessons, and habit-tracking tools across domains like audience growth, charisma mastery, and cognitive training. The service operates on an automatic renewal model, meaning your account renews at the end of each billing cycle unless you cancel in advance. This structure protects the company's revenue but creates a financial obligation for you if you forget to cancel before your renewal date. Yafee specializes in helping subscribers like you navigate these cancellation processes and recover money you should not have been charged. Understanding your cancellation options now puts you in control of your subscription and your wallet.
How Rise guide's subscription model works
Rise Guide structures its service into distinct learning journeys. The Audience Growth journey teaches daily lessons and creator strategies for building your social following. The Charisma Mastery journey covers presence, voice, and body language development. The Intelligence Training journey provides cognitive routines and mental performance exercises. Each journey includes access to a library of short lessons, habit-tracking functionality, and AI-chat support. The platform charges you a recurring fee for this access. Your subscription renews automatically at the end of your chosen billing term unless you take action to cancel.
Why automatic renewal creates a cancellation trap
Automatic renewal billing means you pay for access during a fixed term-typically 30 days, 90 days, or 12 months-and the charge repeats when that term expires. If you do not cancel before your renewal date, your credit card or payment method will be charged for another billing cycle without warning. This is where most subscribers encounter unexpected charges. Rise Guide does offer a 30-day money-back guarantee for initial purchases under defined conditions, but cancellation timing directly affects your refund eligibility. Yafee recommends marking your renewal date on your calendar today to ensure you never miss the cancellation deadline.
Your consumer rights under federal law
Federal law in the United States provides you with specific protections when cancelling a subscription service like Rise Guide.
The restore online shoppers confidence act and your rights
The Restore Online Shoppers Confidence Act (ROSCA), enforced by the Federal Trade Commission (FTC), requires subscription services to obtain your express informed consent before charging you and to honor cancellation requests without unnecessary barriers. Under ROSCA, Rise Guide cannot make cancellation more difficult than signup, cannot require you to call during business hours only, and must process your cancellation within a reasonable timeframe. If you submit a valid cancellation request and Rise Guide charges you after that point, you have grounds to dispute the charge with your credit card issuer or bank. Save all cancellation confirmation emails and screenshots as evidence of your action.
State-level subscription protections and refund eligibility
Multiple U.S. states-including California, New York, Illinois, and others-impose additional requirements on automatic renewal billing. These state laws typically require that companies send you a renewal reminder before charging, make cancellation as simple as signup, and provide refunds within a specific timeframe if you cancel during the trial or initial period. Rise Guide's 30-day money-back guarantee aligns with these state protections. If you cancel within 30 days of your initial purchase and can demonstrate that Rise Guide failed to deliver on its promises or misrepresented the service, you may qualify for a refund. Yafee advises you to document any service failures or misrepresentations in writing before pursuing a refund claim.
Your legal position on cancellation
You have the right to cancel Rise Guide at any time. The FTC enforces your cancellation right, and your state's consumer protection agency backs that right with additional safeguards. If Rise Guide fails to honor your cancellation request or charges you after you cancel, you can dispute the charge through your payment method, file a complaint with the FTC at reportfraud.ftc.gov, or escalate to your state's Attorney General office. You do not need a reason to cancel, and the company cannot penalize you for exercising this right.
Cancellation methods for Rise Guide
Rise Guide provides multiple channels through which you can submit your cancellation request, each documented in their terms of service.
Step 1: cancel via email
Email is the primary cancellation method for Rise Guide. This method creates a written record of your request, which serves as proof if a dispute arises later. Send your cancellation request to the email address listed in your account settings or in your subscription confirmation email. In your message, include your full name, the email address associated with your Rise Guide account, and your request to cancel effective immediately. Request a confirmation email from Rise Guide acknowledging your cancellation. Keep a copy of your sent email and any confirmation response. Yafee recommends email cancellation because it leaves an auditable trail that protects you if the company claims they never received your request.
Step 2: cancel by phone
Rise Guide offers phone support as an alternative cancellation method. Call the customer service number provided in your account dashboard or subscription documentation. When you connect with a representative, provide your account email and full name. State clearly that you wish to cancel your subscription effective immediately. Ask the representative to provide you with a cancellation confirmation number and email you a written confirmation. Note the date, time, and representative's name. Follow up with an email to Rise Guide within 24 hours restating that you called to cancel and requesting written confirmation. This multi-channel approach ensures the company cannot later claim they did not process your cancellation.
Step 3: cancel via your account dashboard
Many subscription platforms, including Rise Guide, allow you to cancel directly through your account settings. Log into your Rise Guide account on their website or app. Navigate to your account settings or subscription management section. Locate the option to cancel or manage your subscription. Click the cancellation option and follow the prompts to confirm. The system should display a cancellation confirmation on screen and send you a confirmation email. Screenshot this confirmation and save the email. This method provides immediate documentation of your cancellation request.
Step 4: request written confirmation
After you cancel using any method, request written confirmation from Rise Guide within 24 hours. Send an email to their support address stating the date and method you used to cancel and requesting a confirmation email. Include your account email and full name. If Rise Guide does not respond with written confirmation within 5 business days, follow up with a second email and a separate complaint to the FTC. This written confirmation protects you if Rise Guide disputes that you ever cancelled and attempts to charge you again.
Pricing structure and cancellation timing
Understanding Rise Guide's pricing model helps you calculate when your renewal date occurs and plan your cancellation accordingly.
| Billing cycle | Approximate cost | Renewal frequency | Money-back guarantee window |
|---|---|---|---|
| Monthly | $19-29 | Every 30 days | 30 days from signup |
| Quarterly | $49-69 | Every 90 days | 30 days from signup |
| Annual | $99-149 | Every 365 days | 30 days from signup |
| Trial (if offered) | Free or deeply discounted | Converts to paid plan at trial end | 30 days from conversion or signup |
Your renewal date appears on your subscription confirmation email and in your account dashboard. Yafee recommends setting a phone reminder 5 days before your renewal date so you have time to cancel if you choose to do so. If you miss the cancellation deadline and are charged for another cycle, you have 30 days from that charge date to request a refund, provided you can demonstrate the charge was unauthorized or the service was misrepresented.
Refund eligibility and how to claim a refund
Rise Guide's refund policy depends on when you request the refund and what condition your account was in at the time of purchase.
The 30-day money-back guarantee
Rise Guide offers a 30-day money-back guarantee for initial purchases. This means if you purchased a subscription and cancel within 30 calendar days of your signup date, you qualify for a full refund. To claim this refund, cancel your subscription and then email Rise Guide's support team requesting a refund under the money-back guarantee. Include your account email, the date you signed up, and the date you are requesting the refund. Rise Guide should process the refund to your original payment method within 7 to 14 business days. If the refund does not appear after 14 days, contact your bank or credit card issuer and initiate a chargeback dispute.
Refunds outside the 30-day window
If you request a refund after 30 days, your eligibility depends on whether Rise Guide misrepresented its service or failed to deliver on its promises. You may qualify for a partial or full refund if you can demonstrate that the platform did not provide the lessons, tools, or support it advertised, that features were non-functional, or that customer service was unresponsive. Document any failures with screenshots or recordings. Send a detailed refund request to Rise Guide explaining the service failures. If Rise Guide denies your refund request, escalate the dispute to your credit card issuer or bank and file a complaint with the FTC at reportfraud.ftc.gov. Yafee has helped thousands of consumers successfully recover refunds by documenting service failures and pursuing chargeback disputes when companies refuse to refund unauthorized or misrepresented charges.
Disputing charges with your bank or credit card company
If Rise Guide fails to honor your cancellation or refund request, you have the right to dispute the charge directly with your financial institution. Contact your bank or credit card company's fraud or dispute department. Provide them with proof of your cancellation request (emails, screenshots, confirmation numbers) and explain that Rise Guide charged you after you cancelled. Your bank will investigate and either reverse the charge or force Rise Guide to provide evidence that the charge was authorized. This process typically resolves within 60 to 90 days.
What to do after you cancel
Cancelling your subscription is the first step; monitoring your account afterward ensures no future charges occur.
Verify your cancellation immediately
After you submit your cancellation request, log into your Rise Guide account within 24 hours to verify that the cancellation processed. Your account should display a status indicating that your subscription is cancelled or that you no longer have an active plan. If your account still shows an active subscription, this signals that your cancellation did not process. Send a follow-up email to Rise Guide immediately referencing your original cancellation request and asking them to process it again.
Monitor your billing statements
Check your credit card statement or bank account 2 to 3 days before your original renewal date to confirm that no charge posts. If a charge appears after you cancelled, contact your bank immediately to dispute it. Provide your cancellation confirmation email and explain that you cancelled before the charge date. Your bank will investigate and reverse the charge if they determine it was unauthorized or that you cancelled in time.
Confirm you retain access or lose it as expected
Once cancelled, your access to Rise Guide should either immediately end or expire at the end of your current billing cycle, depending on Rise Guide's policy. Check your account a few days after cancelling to confirm you can no longer access lessons and tools (if immediate termination applies) or that you retain access until your billing cycle ends (if you are grandfathered through the end of your paid period). If you retain access after cancellation, document this fact in case you need to reference it in a refund dispute.
Common mistakes to avoid when cancelling
Cancellation is straightforward, but small errors can create complications-you can avoid them by following these guidelines.
Mistake 1: assuming silence means cancellation
If you submit a cancellation request and do not receive a confirmation, do not assume your subscription cancelled. Many subscribers make this error and then discover an unwanted charge on their next renewal date. Always wait for written confirmation from Rise Guide before considering your cancellation complete. If you do not receive confirmation within 24 hours, follow up with a second request.
Mistake 2: deleting your cancellation confirmation email
Keep every cancellation confirmation email you receive. If a dispute arises later, this email is your proof that you took action. If Rise Guide's email gets caught in spam or you accidentally delete it, use your email provider's recovery tools to retrieve it. Yafee advises all subscribers to create a folder called "Cancellations" and file all confirmations there for reference.
Mistake 3: missing your renewal date
Mark your renewal date on a physical calendar or set a phone alarm. If you miss the cancellation deadline and are charged, you have 30 days to request a refund under the money-back guarantee (if applicable). After 30 days, your refund eligibility depends on whether you can prove service failure or misrepresentation.
Mistake 4: cancelling in the wrong location
Some subscribers attempt to cancel through iTunes, Google Play, or another app store where they may have signed up, but Rise Guide does not accept cancellations through these channels. You must cancel directly through Rise Guide's email, phone, or website account dashboard. If you subscribed through an app store, cancel the subscription through that platform and then confirm the cancellation with Rise Guide directly via email.
Comparison: cancellation methods at a glance
Each cancellation method has distinct advantages and challenges; this table helps you choose the approach that best protects you.
| Method | Speed | Documentation | Best for |
|---|---|---|---|
| 24-48 hours | Excellent (written record) | Primary choice for most users | |
| Phone | Immediate | Good (follow up with email) | Urgent cancellations or disputes |
| Account dashboard | Immediate | Good (screenshot required) | Users who prefer self-service |
| Mail (postal) | 5-10 business days | Excellent (certified mail) | Disputes where email was ignored |
Yafee recommends using email as your primary method and following up with a screenshot of your account dashboard to document that your subscription status changed after your request.
How to file a complaint if Rise Guide refuses to cancel
If Rise Guide ignores your cancellation request or refuses to process it, you have regulatory options.
Step 1: request escalation within Rise Guide
Send a final email to Rise Guide's support team subject-lined "Cancellation Escalation Request." State that you have submitted cancellation requests on specific dates and have not received confirmation. Request that a supervisor review your account and process your cancellation within 24 hours. Provide copies of your previous cancellation request emails. Set a 24-hour deadline in your email.
Step 2: file a complaint with the federal trade commission
If Rise Guide does not respond within 24 hours, file a complaint with the FTC at reportfraud.ftc.gov. The FTC enforces ROSCA and investigates subscription service violations. In your complaint, include your account email, the dates you submitted cancellation requests, copies of your confirmation or lack of confirmation, and any charges that posted after you cancelled. The FTC will contact Rise Guide and may take enforcement action if the company violated ROSCA.
Step 3: file a complaint with your state's attorney general
Your state's Attorney General office handles consumer protection complaints. Search "[Your State] Attorney General consumer complaint" to find the online filing portal. Submit a complaint explaining that Rise Guide refused to cancel your subscription and describing any unauthorized charges. Include all supporting documentation. Your state may take enforcement action against the company for violating state subscription renewal laws.
Step 4: initiate a chargeback dispute
Contact your bank or credit card company and dispute any charges that posted after your cancellation request. Provide your cancellation confirmation emails and explain that you attempted to cancel and the company charged you anyway. Your bank will investigate and typically reverse the charge within 60 days. This method protects you immediately while complaints to regulators work in the background.
Contact information and mailing address
Rise Guide is operated by Trible Apps Corp, a U.S.-based company. If you choose to send a cancellation notice by certified mail, use this address:
Trible Apps Corp
9205 West Russell Road
Building 3, Suite 240
Las Vegas, Nevada 89148
USA
Send your cancellation letter by certified mail with return receipt requested. This creates an official record that you delivered the cancellation notice to the company's registered business address. Include your full name, account email, subscription start date, and a clear statement requesting immediate cancellation. Keep copies of your certified mail receipt and the return receipt once the company signs for the letter.
Final steps and next actions
Cancelling Rise Guide protects your finances and reclaims your agency over your subscription. Start today by gathering your account information, identifying your renewal date from your confirmation email or account dashboard, and selecting your preferred cancellation method. Email remains the simplest and most defensible option for most subscribers. After you cancel, monitor your account and billing statement to confirm no further charges occur. If Rise Guide charges you after you cancel, do not accept the charge-dispute it with your bank immediately and file a complaint with the FTC. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by following these precise steps and documenting every action. Your financial security depends on acting now, before your next renewal date arrives.