How to cancel your Grubhub subscription and stop recurring charges

Why you might want to cancel Grubhub

Grubhub is one of the largest food delivery platforms in the United States, connecting millions of consumers with thousands of restaurants and delivery partners. If you've signed up for Grubhub+, a paid membership tier, you pay $9.99 per month or $120 annually for perks like waived delivery fees, reduced service charges, and pickup credits. You might be reading this because recurring charges have frustrated you, service quality has disappointed you, or you've simply realized the membership no longer fits your ordering habits.

The good news is that cancellation is your right as a consumer, and you should never feel locked into a subscription you don't use. At Yafee, we work with thousands of consumers every year to navigate cancellation processes that companies often obscure intentionally. Your decision to cancel deserves clarity, transparency, and confirmation. This guide will walk you through every method, protect your legal position, and ensure you understand exactly what happens after you cancel.

Understanding what grubhub+ actually costs you

Many consumers underestimate how much they're genuinely spending. The monthly fee is clear, but service fees, delivery charges, and small-order minimums compound quickly. If you order fewer than two times per month, the $9.99 membership likely costs you more than it saves. If you've owned an Amazon Prime membership and gained Grubhub+ automatically as part of that bundle, you're not paying extra for Grubhub itself, but you should still understand that benefit before canceling.

Common reasons consumers cancel

You might cancel because recurring charges exceed your actual usage patterns, delivery times are consistently unreliable, support has failed to resolve missing or damaged orders, or you've switched to a competing service like DoorDash or Uber Eats. Many cancellations also follow poor refund experiences, where customers felt dismissed by support or charged unfairly. Whatever your reason, you have no obligation to retain the subscription, and you face no penalty for canceling.

Grubhub pricing, plans, and what you're paying

Before you cancel, confirm exactly which Grubhub product you hold and what you're being charged each month.

The easiest way to audit your actual spending is to review your credit card or bank statement for the past three months. Look for recurring Grubhub charges, and compare that total against how many orders you placed in that period. If your subscription cost exceeds your savings, cancellation is the logical step. Yafee recommends taking a screenshot of your subscription confirmation and your last billing statement before you begin cancellation, because you'll have documented proof of what you're canceling and when.

Your legal position and consumer protection rights

When you cancel a subscription service in the United States, your rights are protected by the Restore Online Shoppers Confidence Act (ROSCA) and the Negative Option Rule, both enforced by the Federal Trade Commission (FTC). These laws require that companies obtain your express informed consent before charging your card, clearly disclose the cancellation terms, and provide you with a simple, accessible cancellation method that matches the method you used to sign up.

What the law requires from Grubhub

Under the Negative Option Rule, Grubhub must allow you to cancel your subscription just as easily as you subscribed. If you signed up through the app, Grubhub must offer in-app cancellation. If you signed up by phone, the company must accept phone cancellations. The company cannot impose additional requirements, demand that you call a specific number, or make cancellation deliberately difficult. Grubhub must also confirm your cancellation in writing, either by email or in-app notification, and that confirmation should state the effective date your access ends.

Your right to a refund and dispute protection

If you cancel mid-cycle, Grubhub may not owe you a prorated refund, depending on your purchase agreement. However, if you cancel within the first few days of a new billing cycle and have not yet used the service meaningfully, you have stronger grounds to request one. If Grubhub continues to charge you after you've canceled, you have the right to dispute the charge with your credit card issuer or bank under the Fair Credit Billing Act (FCBA). Your bank can investigate the disputed charge and reverse it if they determine the charge was unauthorized.

Yafee advises you to document every step of your cancellation. Keep records of the date you canceled, the method you used, any confirmation numbers or email confirmations, and screenshots of your account showing the subscription has been removed. If Grubhub charges you again after cancellation, you'll have clear evidence of your cancellation request.

How to cancel your Grubhub subscription

Grubhub offers multiple cancellation methods, and the easiest route depends on whether you hold a standalone subscription or a bundled one through Amazon Prime.

Cancel through the Grubhub app

This is the fastest and most reliable method for standalone Grubhub+ subscribers. Follow these steps exactly:

1. Open the Grubhub app and log in to your account.
2. Tap the account icon or menu button (usually in the lower right corner or top left, depending on your device).
3. Select "Account" or "My Account" from the menu.
4. Look for "Grubhub+" or "Membership" and tap it.
5. Locate the "Manage" or "Edit Membership" option.
   • If you see an "Active Membership" label, you're on the right screen.
6. Tap "Cancel membership" or "End subscription" (the exact wording varies by app version).
7. Grubhub will ask you to confirm. You may see a retention offer (a discount or extended trial). Decline it if you're certain you want to cancel.
8. Complete the cancellation. The app should display a confirmation message immediately.
9. Check your email for a cancellation confirmation from Grubhub within 24 hours.

Cancel via the Grubhub website

If you prefer to cancel on a computer or the app cancellation option isn't visible, use the web method:

1. Go to grubhub.com and log in to your account.
2. Click your profile icon or account name (typically in the top right corner).
3. Select "Account Settings" or "My Account."
4. Find the "Grubhub+" or "Membership" section.
5. Click "Manage Membership" or "View Subscription Details."
6. Click "Cancel Membership" or "Cancel Subscription."
7. Confirm the cancellation by clicking the final confirmation button. Do not click any retention offers unless you want to keep the subscription with a discount.
8. You should see a confirmation on screen. Screenshot this screen immediately.
9. Wait for a confirmation email, which Grubhub should send within 24 hours.

Cancel by calling Grubhub customer service

If the app or website method fails, or if you prefer verbal confirmation, call Grubhub directly:

1. Call Grubhub customer service at 1-877-585-4783 (toll-free in the US).
2. Follow the prompts to reach a human agent. Wait times vary, but you should reach someone within 5-15 minutes during business hours.
3. Tell the agent clearly: "I want to cancel my Grubhub+ subscription immediately."
4. The agent will ask for your account email and may ask why you're canceling. You're not required to explain, but you can if you wish.
5. The agent will confirm the cancellation and provide you with a reference number. Write this number down.
6. Ask the agent to send a cancellation confirmation email to the address on file.
7. Hang up and wait for the confirmation email.

Cancel if you have grubhub+ through amazon prime

If you receive Grubhub+ as a benefit bundled with your Amazon Prime membership, you cannot cancel just the Grubhub portion. Instead, you must adjust your Prime settings or downgrade your Prime membership:

1. Log in to your Amazon account at amazon.com.
2. Go to "Account" and then "Memberships & Subscriptions."
3. Click "Manage Subscription" next to your Prime membership.
4. To remove Grubhub+ specifically, look for an option to adjust your membership benefits or perks. Amazon may not allow you to remove Grubhub+ without downgrading Prime itself.
5. If you must downgrade Prime entirely, click "End membership" or "Downgrade membership" and follow Amazon's prompts.
6. Confirm the effective date and wait for confirmation from Amazon.

Alternatively, contact Amazon customer service at 1-888-280-4331 and ask them to remove Grubhub+ from your Prime account without downgrading Prime itself. Amazon's policies do change, and agents may be able to manually adjust your benefits.

Cancel a promotional or trial subscription

If you signed up for a free or discounted Grubhub+ trial through a bank partnership, restaurant promotion, or limited-time offer, the subscription will usually expire automatically on the date stated in your original confirmation email. However, you should verify this and cancel proactively if you want to avoid any unexpected charges:

1. Find your original confirmation email from the promotion or your bank.
2. Note the trial expiration date.
3. If the expiration date is more than one week away, follow the app or web cancellation steps above to cancel immediately.
4. If the expiration date is fewer than seven days away, monitor your account. If you see a new charge after the trial date, escalate immediately (see the refund section below).

What happens after you cancel

Once you've successfully canceled, your Grubhub+ membership benefits end immediately or at the end of your current billing cycle, depending on the company's policy at the time of cancellation. You'll retain access to browse restaurants, place one-time orders, and earn rewards through the free tier of Grubhub, but you'll pay full delivery fees and service charges again.

Your account after cancellation

Your Grubhub account remains active, and your order history and saved addresses remain in the system indefinitely (or until you request deletion). You can still use Grubhub without a paid subscription; you simply won't receive the member benefits like waived delivery fees. If you ever want to rejoin Grubhub+, you can resubscribe through the same app or website, and Grubhub often offers discounted or free trials to returning members.

Confirming the cancellation went through

Check your account within 24 hours of cancellation to confirm that Grubhub has removed the subscription. Log into the app or website, go to your account settings, and verify that the "Grubhub+" or "Membership" section no longer shows an active subscription or upcoming charge. If you see the subscription is still active, repeat the cancellation steps or call customer service again with your reference number.

Refunds and dispute resolution

Grubhub's refund policy on membership cancellations is strict, but you have rights if the company continues to charge you after cancellation.

Pro-rated refunds for mid-cycle cancellations

If you cancel mid-billing cycle, Grubhub typically will not refund the unused portion of your membership. Most food delivery platforms consider their memberships non-refundable once the billing cycle has begun. However, if you cancel within the first 24 to 48 hours of a new billing cycle (before you've received any value), some agents may grant a courtesy refund. Call Yafee-recommended customer service and ask politely; the worst outcome is a no.

Disputing unauthorized charges after cancellation

If Grubhub charges your credit card or bank account after you've canceled, this is a violation of the Negative Option Rule. Dispute the charge immediately:

1. Contact your credit card company or bank and explain that you canceled the subscription but were charged anyway.
2. Provide your cancellation confirmation number, cancellation email, and screenshots of your account showing the cancellation.
3. Request a chargeback or dispute reversal. Most banks will investigate and reverse the charge within 7 to 10 business days if you provide clear evidence of cancellation.
4. While the dispute is pending, also contact Grubhub customer service with your cancellation proof and explain that you've initiated a dispute. Many companies will reverse the charge voluntarily to avoid FTC enforcement.

If Grubhub continues to charge you after a chargeback, or if the company refuses to acknowledge your cancellation, you can file a complaint with the Federal Trade Commission at reportfraud.ftc.gov. The FTC pursues companies that violate the Negative Option Rule, and a pattern of wrongful charges can trigger regulatory action.

Common cancellation mistakes to avoid

Canceling should be straightforward, and these missteps are entirely avoidable with the right approach. You're in control of this process, and a few precautions will protect you fully.

Mistake 1: not documenting your cancellation

Many consumers cancel and assume the process is complete without saving proof. If a dispute arises later, you'll need evidence. Before you cancel, take a screenshot of your subscription confirmation showing the active plan. After cancellation, immediately screenshot the confirmation message and save the confirmation email. Store these files in a folder labeled "Grubhub Cancellation" on your computer or phone.

Mistake 2: canceling through a third party or payment method

Do not try to cancel by calling your credit card company, bank, or a third-party service. These entities cannot officially cancel a subscription; they can only dispute charges. Always cancel directly with Grubhub through the app, website, or Grubhub's customer service line. This is the only way to ensure the cancellation is recorded in Grubhub's system.

Mistake 3: accepting a retention offer without truly reconsidering

When you attempt cancellation, Grubhub may offer a discount (e.g., 50% off for two months) or a free trial extension. If you're certain you won't use the service, decline these offers firmly. Every discount offer is a trap designed to keep you subscribed. If you accept and then cancel again within the discounted period, you may face additional cancellation attempts and delays.

Mistake 4: deleting the app and assuming the subscription is canceled

Deleting the Grubhub app from your phone does not cancel your subscription. The subscription remains active on Grubhub's servers, and the company will continue to charge your card monthly. You must formally cancel through the app or website before deleting it.

Mistake 5: ignoring emails or notifications after cancellation

If Grubhub sends promotional emails or re-engagement offers after your cancellation, do not ignore them entirely. Scan them for any mention of a new charge or reactivation of your subscription. If you see language suggesting the subscription has been reactivated, call customer service immediately to clarify and confirm the cancellation is still in effect.

Yafee's step-by-step cancellation checklist

Use this checklist to ensure every aspect of your cancellation is complete and documented:

Comparing Grubhub with similar food delivery services

If you're canceling Grubhub because you prefer another platform, compare the cancellation policies and membership costs of other services first. Here's how they stack up:

All major platforms charge similar fees and offer comparable benefits. The deciding factor is coverage in your area and customer service quality. Yafee recommends testing each service's free or discounted trial before committing to a long-term subscription.

Escalating if Grubhub refuses to cancel

In rare cases, Grubhub may fail to process your cancellation or continue charging you after you've canceled. Here's how to escalate:

Step 1: contact Grubhub customer service again

Call 1-877-585-4783 and explain that you previously canceled but were charged again. Provide your cancellation confirmation number or email. Ask the agent to escalate your case to a supervisor. Many issues are resolved at this stage.

Step 2: dispute the charge with your bank

If Grubhub doesn't refund you within 5 business days of your escalation, contact your credit card issuer or bank. File a formal dispute claiming the charge was unauthorized. Provide all your cancellation documentation. Your bank will investigate and should reverse the charge within 10 business days.

Step 3: file a complaint with the federal trade commission

If you face a pattern of unauthorized charges, file a complaint at reportfraud.ftc.gov. Describe your cancellation attempts, the dates you were charged afterward, and your communication with Grubhub. The FTC enforces the Negative Option Rule and takes complaints seriously. Yafee has seen the FTC take action against companies that repeatedly violate consumer protection laws.

How to contact Grubhub for cancellation and support

Use the following contact information if you need to verify your cancellation or escalate an issue:

Grubhub Customer Service Phone: 1-877-585-4783 (US, toll-free, available during business hours)

Grubhub Mailing Address:

Grubhub Holdings Inc.
Attn: Customer Service
5 Bryant Park, 15th Floor
New York, NY 10018

How to mail a cancellation letter: If you want a paper trail, you can mail a formal cancellation letter to the address above. Include your full name, account email address, the date you're requesting cancellation, a statement that you want to "cancel my Grubhub+ subscription effective immediately," and a request for written confirmation of cancellation. Send it via certified mail with return receipt to prove delivery. Grubhub should respond within 10 business days.

Final thoughts on canceling your subscription

Canceling a subscription should never feel like a negotiation with a company that wants to keep you trapped. The Negative Option Rule exists to protect you, and Grubhub is legally required to honor your cancellation request. If you've decided the membership no longer serves your needs, you have every right to end it immediately and permanently.

Yafee has helped thousands of consumers navigate cancellation processes, and the most important step is documentation. Save your screenshots, wait for your confirmation email, and verify your cancellation within 48 hours. If Grubhub charges you after cancellation, dispute it with your bank and report the company to the FTC. You are in control of this process, and you deserve transparency and respect from every company you do business with. Yafee's commitment is ensuring you understand your rights and can exercise them confidently.