How to cancel Maelys subscription and secure your refund under US law

Understanding Maelys and why customers cancel

Maelys is a body-focused skincare brand that specializes in serums, masks, and reshaping products marketed for firming and smoothing results. The company operates in the US market through two primary purchasing structures: a "Try Before You Buy" trial program that charges a low upfront shipping fee, and a recurring "Subscribe & Save" subscription service that offers 20% discounts on regular deliveries.

If you signed up for either program and now want to cancel, you have clear legal pathways to do so. At Yafee, we help consumers understand their rights and execute cancellations that stick. Many customers discover they want to cancel for one of several recurring reasons.

Why customers cancel Maelys

Our research at Yafee reveals consistent patterns in cancellation requests. Some customers experience unexpected charges after a trial period ends, even though they believed they had opted out. Others report dissatisfaction with product performance or adverse skin reactions. Many simply want to pause or stop recurring shipments after their first order. Understanding your specific reason helps you take the fastest route to cancellation and, if warranted, a refund.

Maelys billing structure and trial mechanics

Maelys operates on a model that requires active awareness. The "Try Before You Buy" option charges a shipping fee upfront and gives you 21 days from delivery to decide whether to keep the products or return them. If you do not return items within that 21-day window, Maelys charges the full purchase price to your card automatically. The "Subscribe & Save" program enrolls you in recurring shipments at a discounted rate, with customizable delivery frequencies. Critically, the subscription continues until you actively cancel it in writing or through your online account.

Your federal consumer rights when canceling Maelys

Federal law protects you when purchasing from Maelys, and understanding these rights is your strongest tool in negotiating cancellation and refunds. Yafee recommends you know exactly what you are entitled to before you contact customer service.

The restore online shoppers confidence act (ROSCA) and negative option rules

ROSCA is the federal law that governs how companies can sell products online and collect payment for recurring charges. The law is enforced by the Federal Trade Commission (FTC), the US federal consumer protection agency. Under ROSCA, Maelys must obtain your affirmative, informed consent before charging you for any negative option or recurring billing. That means the company cannot automatically convert a trial into a paid subscription without your clear, written permission. The consent must be presented separately and distinctly from other terms.

Furthermore, ROSCA requires companies to provide a simple mechanism for you to cancel recurring charges. This mechanism must be available through the same platform or method you used to enroll. If you enrolled online, you must be able to cancel online. If you enrolled by phone, you must be able to cancel by phone. Maelys must also provide you with a simple cancellation form, either in your account portal or by email request.

The FTC takes ROSCA violations seriously and can assess significant civil penalties against companies that charge without clear consent or that make cancellation deliberately difficult. If Maelys charged you without your clear consent or made cancellation cumbersome, you have grounds to dispute the charge with your credit card company or file a complaint directly with the FTC.

Your legal position

Under federal law, you have the unconditional right to cancel any subscription or negative option billing at any time. You do not need to provide a reason. Maelys cannot require you to complete a survey, participate in a phone call, or speak with a representative as a condition of cancellation. Any such requirement violates ROSCA. If Maelys imposes barriers to cancellation, document the barrier and report it to the FTC at reportfraud.ftc.gov.

Your right to return and receive refunds

Under ROSCA and the Restore Online Shoppers Confidence Act's implementing regulations, you have the right to return products within the advertised trial period and receive a full refund of all charges except the original shipping fee. Maelys advertises a 21-day "Try Before You Buy" window and a 60-day return window on full-price purchases. If you return items within those windows, you are entitled to a refund. Maelys must process your refund within 30 days of receiving your return, per Federal Trade Commission rules.

If Maelys refuses a refund on a trial return or disputes your return, you can dispute the charge with your credit card issuer and cite your ROSCA rights. Your card company will investigate the dispute at no cost to you and can reverse the charge if Maelys fails to provide evidence of valid consent or timely refund processing.

How to cancel Maelys through your account portal

The fastest method to cancel Maelys is through your online account portal, where you can execute the cancellation in under five minutes and receive immediate confirmation. This method is recommended because it creates a documented trail of your cancellation request.

Step 1: log into your Maelys account

Visit maelys.store and click "Login" in the top right corner of the homepage. Enter the email address and password associated with your account. If you have forgotten your password, click "Forgot Password?" and follow the email reset link Maelys sends you.

Step 2: navigate to "My account" and locate "My subscriptions"

Once logged in, look for a user icon or menu link labeled "My Account," typically in the top right corner. Click it and select "My Subscriptions" or "Subscribe & Save Service" from the dropdown menu. You should see a list of all active subscriptions or recurring orders linked to your account.

Step 3: select your active subscription and click "Cancel my subscription"

Find the subscription you want to cancel in the list. Each subscription should display the product name, next delivery date, and a "Cancel My Subscription" button. Click that button. Do not click "Skip Next Shipment" unless you want to pause rather than permanently cancel.

Step 4: confirm cancellation and save your confirmation number

Maelys will ask you to confirm the cancellation and may ask why you are canceling. You are not required to answer the feedback question, but doing so may help Maelys improve its service. After confirmation, Maelys will display a cancellation confirmation number. Screenshot or save this confirmation and the confirmation email Maelys sends to your inbox. This documentation is crucial if Maelys attempts to charge you again or if you need to dispute a charge.

How to cancel Maelys by email if the portal is unavailable

If you cannot access the portal or the "Cancel My Subscription" button does not function, you can submit a written cancellation request by email. Written cancellation creates a documented record and aligns with ROSCA requirements.

Step 1: locate Maelys customer service email

Visit the Maelys FAQ page at maelys.store/faq or contact page. Find the customer service email address, typically listed as [email protected] or a similar format. If the website does not display an email, search for "Maelys customer service contact" on the website footer or live chat.

Step 2: compose a written cancellation email

Draft a clear, concise email with the following information: your full name, the email address associated with your account, your order number (visible in your account portal or original confirmation email), the subscription product name, and a direct statement that you request immediate cancellation of your subscription effective immediately. Include the phrase "effective immediately" to eliminate ambiguity about whether you want to pause or stop the subscription permanently.

Step 3: send and document your request

Send the email and save a copy of it, including the timestamp. Note the email's send time and check your inbox and spam folder for a response within 24 to 48 hours. If Maelys does not respond within 48 hours, send a second email referencing your first request.

Step 4: follow up if cancellation is not confirmed within five business days

If Maelys does not send you written confirmation of cancellation within five business days, send a third email restating your cancellation request and warning that you will file a dispute with your credit card company and report the violation to the Federal Trade Commission if cancellation is not processed. Save all correspondence.

How to cancel Maelys by phone if email is ineffective

If the portal and email do not yield results, a phone call creates a real-time record and often accelerates the process. Under ROSCA, Maelys must offer a phone cancellation option if they enrolled you by phone.

Step 1: locate Maelys customer service phone number

Check your original order confirmation email or the Maelys website FAQ for the customer service phone number. Call during business hours, which are typically listed on the website.

Step 2: request cancellation and record the call

Tell the representative that you want to cancel your subscription effective immediately. Do not allow them to redirect you to an online link or email if you have already tried those methods. Record the call if you are in a one-party consent state (most states are), or at minimum write down the representative's name, the time of the call, and the confirmation number they provide. Some states require two-party consent for recording, so verify your state's rules before recording.

Step 3: request written confirmation via email

At the end of the phone call, ask the representative to send you a written cancellation confirmation email within 24 hours. Provide your email address and verify it with them. If you do not receive the email within 24 hours, follow up by email citing the phone call and requesting written confirmation.

How to request a refund if you were charged without consent

If Maelys charged you for a subscription or conversion of a trial to a paid subscription without your clear, affirmative consent, you have the right to a full refund under ROSCA and federal law. Yafee recommends you pursue the refund systematically.

Step 1: document your lack of consent

Gather all evidence that you did not consent to the charge. This includes your original order email, any marketing emails from Maelys, screenshots of the trial enrollment page showing no clear disclosure of auto-renewal terms, and any other correspondence. If the consent disclosure was unclear, hidden in fine print, or presented in a confusing manner, take screenshots of the exact wording and layout as they appeared when you enrolled.

Step 2: contact Maelys and demand a refund in writing

Send a written email to customer service stating that you did not consent to the charge and that you are demanding a full refund under ROSCA. Cite the specific charge amount, date, and order number. State that you will file a dispute with your credit card company if the refund is not processed within 10 business days. Provide your preferred refund method (original card, check, or account credit).

Step 3: file a chargeback with your credit card company if Maelys does not refund within 10 days

Contact your credit card issuer and report the unauthorized charge or charge for a subscription you cancelled. Provide the documentation you gathered in Step 1, your email to Maelys, and Maelys's response (or lack thereof). Your credit card company will open a dispute investigation at no cost to you. The issuer will contact Maelys and request evidence of your consent. If Maelys cannot provide a clear, documented consent form, the charge will be reversed.

Step 4: file a complaint with the federal trade commission if necessary

If Maelys refuses to refund and your credit card dispute is unsuccessful, file a complaint with the FTC at reportfraud.ftc.gov. The FTC does not resolve individual cases but uses complaints to identify patterns of illegal behavior and to launch enforcement actions against companies. Your complaint contributes to the FTC's database and may result in penalties against Maelys.

Pricing, charges, and what happens after cancellation

Understanding what you will and will not be charged after cancellation prevents surprises on your next billing statement.

What charges you may see after cancellation

Timeline for refund processing

Under federal law, Maelys must process a refund within 30 days of receiving your return or cancellation request. In practice, refunds typically appear on your credit card statement within 5 to 10 business days after Maelys processes them. If you do not see a refund within 30 days, contact your credit card company and ask them to investigate. Your card issuer can often expedite refunds or reverse the charge if Maelys fails to comply with the 30-day deadline.

What happens to your account after cancellation

Cancelling your Maelys subscription does not delete your account. Your order history, saved payment methods, and profile information remain in your account. If you want to purchase Maelys products in the future, you can log back in and place a one-time order without subscribing. However, if you want to fully delete your account and all personal data, contact Maelys customer service and request account deletion. Maelys is required to comply with deletion requests under most state privacy laws, including California's Consumer Privacy Act (CCPA) if you are a California resident.

Common mistakes to avoid when cancelling Maelys

Cancellation is straightforward, but a few preventable errors can delay the process or allow Maelys to continue charging you. We have seen these mistakes repeatedly at Yafee, and they are easy to sidestep.

Mistake 1: confusing "Skip shipment" with "Cancel subscription"

Many customers accidentally click "Skip Next Shipment" instead of "Cancel My Subscription." Skipping pauses your subscription for one billing cycle but leaves it active. When the next billing cycle begins, Maelys will charge you again. Always select "Cancel" if you want to stop the subscription permanently.

Mistake 2: not saving your cancellation confirmation

If you cancel through the portal, screenshot or save the confirmation page and the confirmation email Maelys sends you. If Maelys charges you again and claims they have no record of your cancellation, your saved confirmation proves otherwise and strengthens a chargeback dispute or FTC complaint.

Mistake 3: assuming the portal cancellation is processed immediately

Portal cancellations are usually processed within 24 hours, but occasionally they may take up to 5 business days. If you see a charge after cancellation, check the date of the charge against your cancellation date. If the charge occurred before you cancelled, contact Maelys to clarify. If the charge occurred after cancellation, file a chargeback immediately.

Mistake 4: not cancelling before the trial period ends

The 21-day trial window is not a grace period. If you do not initiate a return or cancellation request within 21 days of delivery, Maelys will charge you the full product price. Mark your calendar for day 20 if you decide the trial is not for you. Cancel or return before day 21.

Mistake 5: relying on payment method cancellation instead of service cancellation

Some customers cancel their payment method (credit card) thinking Maelys will cancel the subscription. In reality, Maelys will attempt to charge the new card on file or a payment method you update later. The subscription remains active until you cancel it directly through your account or in writing. Always cancel the service itself, not just your payment method.

How to dispute a charge if Maelys refuses cancellation

If Maelys fails to cancel your subscription or continues charging after you have requested cancellation, you have a legal right to dispute the charge with your credit card company.

Step 1: gather all evidence of your cancellation request

Collect screenshots of the cancellation confirmation, emails to and from Maelys, your original order number, and the date Maelys charged you despite the cancellation request. Document the exact amounts and dates of all disputed charges.

Step 2: contact your credit card company and file a dispute

Call the customer service number on the back of your credit card. Tell the representative that you cancelled a subscription with Maelys and that the company charged you anyway. State that you are filing a dispute for "unauthorized charge" or "billing error." The card company will assign you a dispute case number and explain their investigation process. Typically, they will reverse the charge temporarily while they investigate, then make a final determination within 30 to 90 days.

Step 3: provide documentation to your card company's dispute department

The card company will ask you to submit written documentation of the dispute. Send them the cancellation confirmation, emails, screenshots, and a written summary of your cancellation request and Maelys's failure to comply. Card companies take ROSCA violations seriously and will often rule in your favor if you provide clear evidence of cancellation.

Step 4: report the violation to the federal trade commission

File a complaint with the FTC at reportfraud.ftc.gov. Include all documentation and explain that Maelys charged you after you cancelled in accordance with ROSCA. The FTC uses these complaints to identify patterns and can launch investigations or enforcement actions against companies that repeatedly violate federal consumer protection law.

Preventing future unwanted subscriptions and protecting yourself

Once you have successfully cancelled Maelys, take steps to protect yourself from similar issues with other companies and to monitor Maelys in case they attempt to re-enroll you.

Monitor your credit card statement monthly

Set a calendar reminder to review your credit card statement every month for unexpected charges from Maelys or other companies. If you spot an unexpected charge, contact your card company within 60 days of the statement date to dispute it. The sooner you report a disputed charge, the faster the investigation proceeds.

Consider using virtual card numbers for trial offers

Many credit card companies and financial technology platforms offer virtual card numbers that you can generate for one-time or trial purchases. These virtual cards can be set to expire after the trial period, preventing accidental post-trial charges. If you enroll in another trial offer, use a virtual card number so that Maelys cannot charge you after the trial ends.

Keep a record of all subscriptions and trials

Maintain a spreadsheet or document listing every subscription and trial you are enrolled in, including the service name, enrollment date, trial end date, auto-renewal date, and cancellation date. This record helps you stay on top of trials that are about to convert and allows you to dispute charges by reference to your own documentation.

What yafee's cancellation platform offers

Yafee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by providing clear legal guidance and step-by-step procedures. If you want additional support beyond this guide, Yafee's cancellation platform at yafee.com can assist you in drafting cancellation letters, tracking your request, and escalating disputes to your credit card company. Yafee tracks your cancellation from start to finish and ensures that Maelys does not attempt to re-enroll you after cancellation.

How yafee simplifies Maelys cancellation

Yafee's platform allows you to submit your cancellation request to Maelys directly through yafee.com, which generates a timestamped, documented record that strengthens any future dispute. You can track the status of your cancellation request in real time and receive notifications when Maelys responds. If Maelys refuses to cancel or continues charging, Yafee can help you escalate your case to your credit card company and the Federal Trade Commission.

Many consumers prefer working with Yafee because it removes the burden of managing correspondence with Maelys yourself. Yafee handles the communication and ensures that you receive confirmation of cancellation. If disputes arise, Yafee has experience citing ROSCA and federal consumer protection law to resolve them quickly.

Summary and next steps

Cancelling Maelys is a straightforward process when you know your legal rights and the correct steps to take. Federal law, specifically the Restore Online Shoppers Confidence Act, protects you and guarantees your right to cancel any subscription at any time without barriers or justification. Start by logging into your Maelys account and clicking "Cancel My Subscription" if that option is available. If the portal does not work, send a written email to customer service. If Maelys refuses or continues charging after cancellation, file a chargeback with your credit card company and report the violation to the Federal Trade Commission. Keep all documentation, including cancellation confirmations and copies of all emails.

Maelys is required to honor your cancellation request within five business days and must refund any charges made without your clear consent within 30 days. If the company fails to comply, your credit card issuer and the FTC have the authority and experience to enforce your rights at no cost to you. Yafee has helped thousands of consumers cancel Maelys subscriptions and recover refunds by following this exact procedure, and our platform can provide additional support if you encounter resistance from Maelys.

For detailed, ongoing support and to ensure your cancellation is processed correctly, visit Yafee at yafee.com and submit your cancellation request today.