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Frequently asked questions
Cancel Total VPN: The Right Way
How to cancel Total VPN in singapore and claim your refund
What is Total VPN and why you might use it
Total VPN is a subscription-based virtual private network service that encrypts your internet traffic, masks your IP address, and grants you access to geo-restricted content. You download the app on your phone, tablet, or computer, then pay a monthly or annual subscription fee for continuous protection.
In Singapore, many users rely on Total VPN to secure their data on public Wi-Fi networks, unblock streaming services while travelling, and keep their browsing activity private from their internet service provider. The service operates across iOS, Android, and web platforms, with pricing displayed in Singapore dollars.
How Total VPN billing works
Total VPN charges you on a monthly or annual cycle, depending on the plan you select. Your subscription renews automatically at the end of each billing period unless you disable auto-renewal or cancel outright. Understanding your exact billing date and renewal schedule is the foundation of cancelling without incurring unwanted charges.
Reasons you might want to cancel
You may choose to cancel if you no longer need the service, have found a cheaper alternative, or are dissatisfied with speed or reliability. Alternatively, you might downgrade to a monthly plan instead of cancelling entirely. Yafee recommends reviewing your actual usage and costs before proceeding.
Your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act establishes enforceable rights when you purchase online services like Total VPN. You have legal protection if the provider breaches its contract, misleads you about refund terms, or fails to deliver the promised service.
Refund rights under singapore law
Total VPN's published refund policy grants you a 14-day refund window for monthly and quarterly plans, and a 30-day refund window for annual and biannual plans. These windows run from the date you purchase or renew your subscription. You are entitled to a refund if you request it within this period and have not substantially used the service.
The Consumer Protection Act also provides a statutory 14-day cooling-off period for distance contracts (online purchases) under the Consumer Protection (Fair Trading) Act. However, this right does not apply if Total VPN has already activated your service and you have made significant use of it. Once the VPN is active and functioning, the "service already performed" exemption may shorten or eliminate your statutory cooling-off period.
Your legal position: You have the right to cancel and claim a refund within Total VPN's stated window if you act promptly and keep all proof of payment. If Total VPN refuses without valid reason, the Consumer Association of Singapore (CASE) will mediate on your behalf at no cost.
What to do if Total VPN refuses your refund
If you submit a refund request within the stated window and Total VPN denies it without justification, document all emails, screenshots, and correspondence immediately. Contact the Consumer Association of Singapore (CASE) to file a formal complaint. CASE offers free mediation and has authority to pressure Total VPN to honour its refund promise. You can reach CASE at 1800-6-CASE (toll-free) or visit their website.
Total VPN pricing in singapore
Before you cancel, compare what you are currently paying against your actual usage and available alternatives.
| Plan | Price (SGD) | Billing cycle | Refund window | Best for |
|---|---|---|---|---|
| Monthly (iOS App Store) | S$9.98 | Monthly | 14 days | Short-term trial |
| Annual (iOS App Store) | S$69.98 | Annual | 30 days | Best value per month |
| Android (Google Play) | Varies | Monthly or annual | 14-30 days | Android devices |
| Web direct purchase | Varies | Monthly or annual | 14-30 days | Direct billing control |
Important note: If you purchased via the iOS App Store or Google Play, those platforms enforce their own refund policies. Apple allows refund requests within 15 minutes to 1 hour for auto-renewable subscriptions; Google allows 48 hours. Contact the app store directly if Total VPN does not process your refund promptly.
How to cancel Total VPN via your online dashboard
The fastest way to cancel Total VPN is through your online account dashboard. This method stops auto-renewal immediately and initiates your refund request if you are within the refund window.
Step 1: log in to your Total VPN account
- Visit the Total VPN website or open the app on your device.
- Enter your email address and password to log in to your account dashboard.
- If you have forgotten your password, click the "Forgot password" link and follow the recovery process.
Step 2: locate your subscription settings
- Once logged in, navigate to the "Account" or "Subscription" section of your dashboard.
- Look for a tab labelled "My plans", "Active subscriptions", or "Billing".
- You should see your current plan, renewal date, and payment method listed.
Step 3: request cancellation and refund
- Click the "Cancel subscription" or "Cancel plan" button next to your active subscription.
- Total VPN may prompt you to confirm your cancellation or select a reason.
- If prompted, choose the reason that applies (e.g., "Not using the service", "Found a cheaper alternative", "Service quality issues").
- Confirm that you wish to cancel and request a refund if you are within the refund window.
- Total VPN will display a confirmation message and send you an email receipt.
Step 4: check your cancellation confirmation
- Check your email inbox (and spam folder) for a cancellation confirmation from Total VPN.
- The email should include your cancellation date, refund status, and expected processing time.
- Save this email as proof of cancellation for your records.
How to cancel Total VPN via email or live chat support
If you cannot access your dashboard or prefer human assistance, contact Total VPN support directly by email or live chat. This method creates a documented record of your cancellation request.
Cancelling by email
- Send an email to Total VPN's support address with the subject line "Subscription cancellation request".
- In the body, include your full name, email address associated with your account, and the date you wish to cancel.
- State clearly: "I request cancellation of my Total VPN subscription effective immediately and wish to claim a refund within the 14-day (or 30-day) window."
- Attach a screenshot of your most recent payment receipt or billing confirmation.
- Send the email and keep a copy for your records.
- Total VPN support typically responds within 24-48 hours. If you do not hear back within 3 business days, follow up with a second email or contact live chat.
Cancelling via live chat
- Visit the Total VPN website and locate the live chat button (usually in the bottom right corner).
- Open a new chat session and greet the support agent.
- Explain that you wish to cancel your subscription and claim a refund.
- Provide your account email address so the agent can access your subscription details.
- Ask the agent to confirm the cancellation in writing and to email you a refund confirmation.
- Once the chat ends, wait for the confirmation email within a few hours.
Refund processing and timeline
Total VPN processes refunds according to its published policy once you cancel within the designated window. Understand the exact timeline so you know when to expect your money back.
How long refunds take
Total VPN typically processes refunds within 5-10 business days of your cancellation request. However, the time your bank or payment processor takes to credit the refund to your account can add a further 3-7 business days. Consequently, you should expect a full refund to appear in your account within 10-17 business days of cancellation.
Checking your refund status
- Log back in to your Total VPN account after cancellation.
- Navigate to your "Billing" or "Transaction history" section.
- Look for a recent entry showing "Refund pending" or "Refund processed".
- Check your bank or payment method's transaction history for a credit from Total VPN.
- If 17 business days have passed and you have not received the refund, contact Total VPN support again with your cancellation confirmation email.
What happens after you cancel Total VPN
Cancelling Total VPN does not immediately disconnect your service; your access remains active until the end of your current billing cycle. Understand what changes and what remains available to you.
Service access after cancellation
Your VPN connection will continue to function until your billing period ends. If you cancelled a monthly plan, you retain access for the remainder of that month. If you cancelled an annual plan, you may lose access sooner depending on Total VPN's policy. Check your cancellation confirmation email for your exact "final access date".
Reinstalling Total VPN in future
You can reinstall the Total VPN app at any time in the future without penalty. Your old login credentials will still work, provided your account exists in Total VPN's database. However, you will be required to start a new subscription and begin a fresh billing cycle.
Managing your data and security during transition
- Before your access ends, consider switching to an alternative VPN service to maintain continuous protection.
- Do not leave a gap in your VPN coverage, especially if you regularly use public Wi-Fi networks.
- Download and install your chosen replacement service before your Total VPN subscription expires.
- Test the new service to confirm it is working before your Total VPN access terminates.
Common mistakes when cancelling Total VPN
Cancelling a subscription is straightforward, but small errors can delay your refund or leave you with unwanted charges. Avoid these pitfalls to protect yourself.
Mistake 1: missing the refund window deadline
Total VPN's refund window is either 14 days (monthly/quarterly plans) or 30 days (annual/biannual plans) from purchase or renewal. If you cancel one day after this window closes, you forfeit your refund entirely. Mark your renewal date in your calendar immediately so you do not miss the deadline.
Mistake 2: failing to disable auto-renewal before cancelling
If you cancel your subscription but do not disable auto-renewal, Total VPN may charge you again at the next billing cycle. Always confirm in your cancellation confirmation email that auto-renewal has been switched off. Yafee recommends double-checking your account settings one week before your next scheduled renewal.
Mistake 3: cancelling via the wrong method
If you purchased Total VPN through the iOS App Store or Google Play, you must cancel through those platforms, not directly through Total VPN's website. Total VPN cannot process refunds for app store purchases; the app store itself controls the refund. Log in to your Apple ID or Google Play account to cancel app store subscriptions.
Mistake 4: not keeping proof of cancellation
Always save your cancellation confirmation email and screenshots of the cancellation process. If Total VPN claims you did not cancel or disputes your refund request, this documentation is your legal proof. Without it, you will struggle to escalate a complaint to CASE.
Mistake 5: assuming refunds are instant
Refunds are not immediate. Total VPN typically takes 5-10 business days to process the refund, and your bank takes a further 3-7 days to credit your account. Patience is necessary. If 17 business days have elapsed with no refund, follow up in writing.
If Total VPN refuses to cancel or refund your payment
Most cancellation requests are processed without issue, but disputes do arise. Here is how to escalate if Total VPN refuses your request.
Document everything
- Save every email, screenshot, and chat transcript related to your cancellation and refund request.
- Note the exact dates you submitted your cancellation request and any response dates.
- Include copies of your payment receipts and billing statements.
- Record the names and timestamps of any support agents you spoke with.
File a complaint with the consumer association of singapore (CASE)
- Visit the CASE website or call 1800-6-CASE to initiate a complaint.
- Provide your account details, cancellation date, and the reasons for your dispute.
- Attach all supporting documentation (cancellation confirmation, emails, payment proof).
- CASE will contact Total VPN on your behalf and attempt mediation within 30 days.
- If mediation fails, CASE can escalate your case and apply regulatory pressure.
Charge back through your bank or payment processor
- Contact your bank or credit card company if CASE mediation does not resolve the dispute.
- Request a chargeback for the disputed Total VPN transaction(s).
- Provide your bank with all documentation: cancellation confirmation, correspondence with Total VPN, and proof of the refund policy.
- Your bank will investigate and may reverse the charge in your favour if the evidence supports your position.
Checklist before you cancel Total VPN
Use this checklist to ensure you have completed every necessary step before submitting your cancellation request.
| Action | Status | Notes |
|---|---|---|
| Calculate your refund eligibility (within 14-30 days?) | ☐ | Check your purchase or renewal date |
| Screenshot your current subscription plan and renewal date | ☐ | Save to your device |
| Save your payment receipt or billing statement | ☐ | Required for CASE complaint if needed |
| Choose your cancellation method (dashboard, email, or chat) | ☐ | Dashboard is fastest |
| Submit your cancellation request and request a refund | ☐ | Note the date and time |
| Receive and save your cancellation confirmation email | ☐ | Check spam folder if needed |
Key comparison: keep or cancel Total VPN
Before you finalize your cancellation, consider whether downgrading, pausing, or switching to a different plan might better suit your needs.
| Option | Cost | Best for | Effort |
|---|---|---|---|
| Keep your current plan | Full annual or monthly fee | Regular VPN users who are satisfied | No action needed |
| Downgrade to monthly plan | S$9.98/month | Testing the service long-term | Contact support |
| Cancel and claim refund | S$0 if within refund window | Not using the service or trying alternatives | Follow steps in this guide |
| Switch to competitor | Varies by provider | Better features or pricing elsewhere | Research and test |
Summary and next steps
Cancelling Total VPN in Singapore is a straightforward process when you understand your rights and follow the correct steps. The Consumer Protection (Fair Trading) Act guarantees you a refund within 14-30 days of purchase if you act promptly and remain within the refund window.
Log in to your dashboard, navigate to your subscription settings, and click "Cancel subscription" to process your cancellation instantly. If you prefer human support, email or live chat are equally effective. Yafee advises saving your cancellation confirmation email and monitoring your refund status over the next 10-17 business days.
If Total VPN refuses your refund without justification, contact the Consumer Association of Singapore (CASE) at 1800-6-CASE. CASE offers free mediation and has successfully resolved thousands of service-cancellation disputes. Yafee has helped thousands of consumers cancel subscriptions and recover refunds by providing clear legal guidance and step-by-step procedures.
Do not delay. Mark your refund deadline in your calendar today, gather your proof of payment, and submit your cancellation request within the window. Yafee's contract-law specialists are available to answer further questions about your rights, and Yafee's guide ensures you navigate the process with confidence and legal protection.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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