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Frequently asked questions
Cancel TruestVPN: The Right Way
How to cancel TruestVPN and recover your subscription fees in singapore
Understanding TruestVPN and your subscription options
TruestVPN is a subscription-based virtual private network service that encrypts your internet connection, shields your online identity, and unlocks access to geo-restricted content. The platform operates across iOS and Android mobile devices, desktop applications, and manual OpenVPN configurations for experienced users. You can purchase TruestVPN directly from its official website or through Apple App Store and Google Play, each with distinct cancellation pathways and refund windows.
TruestVPN is operated by Skytells, Inc., a company headquartered in the United States with a local office in Singapore, meaning Singapore-based users can access regional support. If you have decided TruestVPN no longer suits your privacy or streaming requirements, Yafee is here to guide you through the cancellation process step by step. Whether you subscribed via the website, app store, or promotional channel, understanding your options upfront will help you cancel with confidence and pursue any eligible refunds.
What TruestVPN delivers
The service includes ad-blocking, an automatic kill-switch that protects your connection if the VPN drops unexpectedly, and streaming optimization to help you access content securely across borders. Your subscription grants you access to servers in multiple countries and simultaneous connections across several devices, depending on your chosen plan tier.
Common reasons to cancel
You might cancel if you have found a competitor that offers better speed, improved server coverage, or more competitive pricing. You may also cancel if the service no longer aligns with your privacy goals, if billing errors have occurred, or if you accidentally purchased a higher tier than needed. Whatever your reason, you have the legal right to cancel without justification.
Your consumer rights in singapore
Singapore's consumer protection framework provides you with enforceable rights when purchasing and cancelling subscription services, and understanding these rights strengthens your negotiating position with TruestVPN.
The consumer protection (Fair trading) act framework
The Consumer Protection (Fair Trading) Act is the primary legislation governing consumer transactions in Singapore. Unlike the European Union, which imposes a mandatory 14-day cooling-off period for digital subscriptions, Singapore does not enforce a blanket statutory withdrawal right for VPN or digital services. However, the Act requires all suppliers, including TruestVPN, to act honestly and fairly in all dealings with consumers. This obligation means TruestVPN must honour any refund or cancellation policy it publicly advertises on its website, in app store listings, or in promotional materials.
Furthermore, the Act stipulates that cancellation must be as straightforward to complete as the purchase process was to initiate. If TruestVPN advertises a 7-day refund guarantee but then refuses to honour it, or if the cancellation process is deliberately obscured or made unreasonably difficult, you have legal grounds to escalate your complaint.
Your legal position and enforcement routes
You have the right to demand that TruestVPN honour any written refund, cancellation, or money-back guarantee displayed on its website or in app store descriptions. If TruestVPN misrepresents its service (for example, claiming "cancel anytime, no questions asked" but then refusing your cancellation request), you can file a complaint with the Consumers Association of Singapore (CASE) or escalate to Enterprise Singapore, which enforces fair trading standards.
Yafee recommends that you document all communications with TruestVPN in writing-email or in-app support tickets are ideal-so you retain proof of your cancellation request if a dispute arises later. If TruestVPN fails to respond within 7 business days or refuses to process your cancellation, CASE can investigate the complaint on your behalf at no cost to you.
TruestVPN pricing and subscription plans in singapore
TruestVPN displays pricing in Singapore dollars (SGD) on its mobile apps and in US dollars (USD) on its website, creating potential confusion around currency conversion and final billing amounts.
Current pricing structure
| Plan type | Price (SGD per month) | Billing cycle | Typical use case |
|---|---|---|---|
| Monthly basic | S$8.98 | Monthly | Testing the service short-term |
| Monthly standard | S$14.98 | Monthly | Regular personal use |
| Annual basic | S$4.99 (S$59.88 annually) | Annual | Long-term commitment with savings |
| Annual standard | S$8.32 (S$99.88 annually) | Annual | Extended coverage with premium features |
Annual plans offer substantial savings compared to month-to-month subscriptions, but they also lock you into a longer billing cycle. If you cancel an annual subscription within the refund window (typically 7 days from purchase), you are entitled to a full refund minus any applicable payment processing fees. After the refund window closes, TruestVPN may apply a pro-rata refund based on the unused portion of your subscription, though this depends on the company's stated policy.
How to cancel TruestVPN across different platforms
The cancellation method depends on where you purchased your subscription: direct from the TruestVPN website, through Apple App Store, or via Google Play. Each pathway has distinct steps and refund eligibility rules, so identifying your purchase channel is the first critical step.
Step 1: identify where you purchased your subscription
Open the email confirmation you received when you subscribed to TruestVPN. The confirmation will state whether you purchased from "TruestVPN.com," "Apple App Store," or "Google Play Store." Alternatively, check your bank statement or payment history to see which entity charged you-this will be Skytells, Inc. (for website purchases), Apple (for App Store), or Google (for Play Store). This identification is essential because each platform has separate cancellation procedures and refund policies.
Step 2: cancel if you purchased from the TruestVPN website
If you subscribed directly through TruestVPN's website, follow these steps to request cancellation and a refund:
- Visit the official TruestVPN website and log in to your account using your registered email and password.
- If you have forgotten your password, click "Forgot Password" and follow the reset email sent to your inbox.
- Navigate to your Account Settings or Billing section, typically found in the top menu or user dashboard.
- Look for tabs labeled "Subscription," "Billing," "Manage Subscription," or "My Plans."
- Locate your active subscription and click the "Cancel Subscription" or "Downgrade" button.
- TruestVPN may display a retention offer (a discount or free trial period) to encourage you to stay; you can accept or decline this offer.
- Select your reason for cancellation from the dropdown menu (optional but recommended, as your feedback helps the company improve).
- Options may include "Too expensive," "Found a better service," "Not meeting my needs," or "Other."
- Confirm your cancellation by clicking the final "Confirm Cancellation" button.
- You will receive an immediate confirmation on screen and a confirmation email within 15 minutes.
- Request a refund within 7 days of purchase by contacting TruestVPN support (see contact details below) if you cancel within the refund window.
- In your support ticket, include your order number, account email, and the reason for your refund request.
- Yafee advises that TruestVPN typically processes website refunds within 5-10 business days to your original payment method.
Step 3: cancel if you purchased from apple app store
If you subscribed via iPhone, iPad, or Mac through Apple App Store, Apple manages the billing and cancellation process, not TruestVPN directly. Follow these steps to cancel on Apple devices:
- On your iPhone or iPad, open the Settings app and tap your Apple ID name at the top.
- On Mac, open System Settings and click your Apple ID name in the sidebar.
- Select "Subscriptions" or "Media & Purchases" (exact wording varies by iOS/macOS version).
- If prompted, authenticate with Face ID, Touch ID, or your Apple ID password.
- Find "TruestVPN" in the list of active subscriptions and tap it.
- If TruestVPN does not appear, it is already cancelled.
- Tap "Cancel Subscription" or "Remove."
- Apple will display your cancellation date and confirm whether you are eligible for a refund.
- If you are within 14 days of your first purchase and wish to request a refund, tap "Request a Refund" or navigate to reportaproblem.apple.com.
- You must provide a reason for your refund request; choose "I no longer need this app" or "The app does not match the description."
- Apple will review your request and notify you by email within 48 hours.
Step 4: cancel if you purchased from google play store
If you subscribed via Android or a Google device, Google manages billing and cancellation. Follow these steps to cancel your TruestVPN subscription on Google Play:
- Open the Google Play Store app on your Android device and tap your profile icon (top right corner).
- If using a browser, go to play.google.com and click your profile icon.
- Select "Manage subscriptions" from the menu.
- You will see a list of all active and paused subscriptions on your Google account.
- Tap "TruestVPN" to open your subscription details.
- If TruestVPN does not appear, your subscription has already been cancelled.
- Tap "Cancel subscription."
- Google will ask why you are cancelling; select the most appropriate reason from the list provided.
- Confirm the cancellation by tapping "Cancel subscription" again.
- Your subscription will end on the next billing date; you retain access until that date.
- If you are within 48 hours of purchase, you can request a full refund through Google Play instead of simply cancelling.
- Navigate to play.google.com/store/account/subscriptions, select TruestVPN, and tap "Report a problem."
- Choose "I want a refund" and provide your reason; Google processes refunds within 3-5 business days.
Step 5: contact TruestVPN support if self-service cancellation fails
If you cannot cancel through the website or app, or if you have not received a confirmation email within 24 hours, contact TruestVPN support directly. Yafee advises submitting your cancellation request in writing for a clear record:
- Send an email to TruestVPN's support address (typically [email protected] or [email protected]) with the subject line "Subscription Cancellation Request."
- Include your registered account email, full name, and the date you purchased the subscription.
- State clearly that you are requesting immediate cancellation and, if applicable, a refund within the 7-day window.
- Attach a screenshot of your payment confirmation if available.
- Alternatively, call TruestVPN's customer support line if a phone number is listed on their website (response times by phone are typically faster than email).
- Request that the support representative send you written confirmation of your cancellation request.
- If you do not receive a response within 7 business days, file a complaint with the Consumers Association of Singapore (CASE) at case.org.sg or by phone at +65 6100 0315.
- Provide CASE with copies of all emails and payment receipts; CASE will investigate at no cost to you.
Understanding TruestVPN's refund policy and timeline
TruestVPN's refund eligibility depends on when you made your purchase and which payment method you used; knowing these details will determine whether you are entitled to recover your fees.
Refund eligibility windows
TruestVPN typically honours a 7-day money-back guarantee for website purchases, meaning you can request a full refund if you cancel within 7 days of your initial purchase. This window applies regardless of how much you have used the service. After 7 days, your eligibility for a refund decreases significantly, though some annual subscriptions may qualify for a pro-rata refund (a partial refund based on the unused portion of your subscription). Apple App Store and Google Play Store operate their own refund policies, which override TruestVPN's policy: Apple offers up to 14 days for first-time purchases, and Google offers 48 hours for a full refund.
Refund processing times and methods
Refunds for website purchases are credited to your original payment method (debit card, credit card, or digital wallet) within 5-10 business days after TruestVPN approves your request. Bank processing times may extend this window by an additional 1-3 business days, depending on your financial institution. If your refund does not appear after 10 business days, contact TruestVPN support again with your refund request number and ask for a status update.
App Store and Google Play refunds follow their respective platforms' processing timelines: Apple typically completes refunds within 48 hours, and Google within 3-5 business days. You cannot request a refund directly from TruestVPN if you purchased through an app store; instead, you must submit your refund request through the app store's support system.
What happens after you cancel TruestVPN
Cancelling your subscription does not immediately remove your account; instead, your service access ceases on the next scheduled billing date, and you retain access until that date arrives.
Access timeline after cancellation
If you cancel mid-cycle, you continue to use TruestVPN without interruption until your current billing period ends. For example, if you have a monthly subscription billed on the 15th of each month and you cancel on the 20th, your access continues until the 15th of the following month. On that date, TruestVPN will automatically disable your account, and you will no longer be able to connect to the VPN service.
Account data and deletion
After your subscription ends, TruestVPN may retain your account information (email, account settings, payment history) for legal and business purposes for up to 12 months. If you wish to delete all your personal data permanently, you must submit a separate data deletion request to TruestVPN's support team citing Singapore's Personal Data Protection Act (PDPA). Yafee recommends including "PDPA Data Deletion Request" in your email subject line so your request is routed to the correct department.
Reactivation and re-subscription
If you change your mind after cancellation, you can re-subscribe to TruestVPN at any time; the company will not charge you any reactivation fee. However, any promotional discounts that applied to your original subscription will not carry forward to a new subscription unless TruestVPN is actively running that promotion.
Common mistakes to avoid when cancelling
Cancelling is straightforward, but a few missteps can delay your refund or leave you paying for an extra month unnecessarily.
Mistake 1: cancelling through the wrong platform
If you purchased through Apple App Store but cancel your TruestVPN account on the website, your subscription will remain active on Apple's system, and you will be billed again at your next renewal. Always cancel through the same platform where you purchased. If unsure, cancel through all three channels (website, Apple, and Google) to ensure your subscription is terminated everywhere.
Mistake 2: assuming deletion deletes your subscription
Deleting the TruestVPN app from your phone does not cancel your subscription. The subscription remains active in the background, and you will be charged at the next billing date. Always use the formal cancellation process described above; app deletion is a separate step you can take after cancelling.
Mistake 3: missing the refund window
The 7-day refund window for website purchases and the 14-day window for Apple purchases are strict deadlines. If you cancel on day 8, you may not be eligible for a refund, depending on TruestVPN's interpretation of its policy. Mark your cancellation date on a calendar and submit your refund request well before the deadline expires. Yafee recommends requesting your refund the same day you cancel to avoid any ambiguity around timing.
Mistake 4: not documenting your cancellation request
If you cancel by phone or in-app chat, request written confirmation immediately. Email confirmations and support ticket numbers provide proof of your cancellation request if a dispute arises with your bank or with TruestVPN later. Without documentation, you have limited recourse if TruestVPN claims they never received your cancellation request.
Mistake 5: ignoring app store refund opportunities
Apple and Google offer refund windows that are separate from TruestVPN's policy. If you purchased through an app store and are within the refund window, request your refund directly through the app store, not through TruestVPN support. App store refunds are often processed faster and with fewer questions than direct refund requests to the company.
Comparison: when to cancel versus when to pause or downgrade
Cancellation is not always the optimal choice; depending on your situation, pausing your subscription or downgrading to a cheaper plan may better serve your needs.
| Action | When to use | Refund eligibility | Account status |
|---|---|---|---|
| Cancel immediately | Within 7 days, unsatisfied with service | Full refund if eligible | Disabled at next billing date |
| Downgrade to lower tier | Service is good but too expensive | No refund, pro-rata credit to next bill | Active with reduced features |
| Pause subscription | Temporary break, plan to return later | Possible credit depending on policy | Inactive but not deleted |
| Cancel after refund window | After 7+ days, no refund expected | No refund, may receive pro-rata credit | Disabled at next billing date |
If cost is your primary concern, contact TruestVPN support to ask about downgrading to a lower plan; this way, you retain access without losing the remainder of your prepaid subscription. If you are certain you will not use the VPN for several months but may return later, ask TruestVPN whether it offers a subscription pause feature that suspends billing without deleting your account. Yafee recommends downgrading before cancelling if the service has been useful but does not fit your budget.
Contact details and escalation routes for TruestVPN
If TruestVPN fails to respond to your cancellation or refund request, you have clear escalation paths within Singapore's regulatory framework.
TruestVPN support channels
TruestVPN is operated by Skytells, Inc. Contact the company through the following channels:
- Email: [email protected] or [email protected]
- Website support form: Available on the TruestVPN website under "Contact Us"
- Registered office (Singapore): Skytells, Inc., Singapore office address (contact TruestVPN support to request the full address)
- Registered office (United States): Skytells, Inc., US headquarters (typically listed in the app's privacy policy or terms of service)
Expected response times: Email responses within 24-48 hours; support forms within 2-3 business days.
If TruestVPN does not respond or refuses to cancel
If TruestVPN fails to respond within 7 business days or refuses to honour its stated cancellation or refund policy, file a complaint with the Consumers Association of Singapore (CASE). CASE is a non-profit consumer advocate recognized by Singapore's Ministry of Trade and Industry and has authority to investigate unfair trading practices.
- CASE website: case.org.sg
- CASE hotline: +65 6100 0315 (Monday-Friday, 9 AM-6 PM Singapore Standard Time)
- Email: [email protected]
When filing a complaint, provide CASE with copies of your cancellation request emails, payment receipts, TruestVPN's refusal (if applicable), and any communication from the company. CASE will investigate at no cost to you and can escalate your complaint to Enterprise Singapore, which enforces the Consumer Protection (Fair Trading) Act and can impose penalties on TruestVPN if it has breached your rights.
Summary: key steps to cancel TruestVPN safely
Cancelling TruestVPN is straightforward when you follow the correct process for your purchase channel. Identify where you bought your subscription (website, Apple App Store, or Google Play), use the platform-specific cancellation steps outlined above, and request a refund in writing if you are within the 7-day refund window. Document all communications to protect yourself, and escalate to CASE if TruestVPN refuses to honour its cancellation or refund policy. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover their fees by following these clear, step-by-step procedures-and you can do the same.
If you have cancelled TruestVPN and wish to explore alternative VPN services with better features or pricing, Yafee can help you evaluate other options and understand the cancellation terms upfront before you subscribe. Your subscription is your money, and you have the legal right to cancel at any time. Act within the refund window, keep your evidence, and escalate promptly if the company does not respond-these practices will protect your rights and recover your funds if a dispute arises.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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