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Cancel Streamotion: Your Complete Guide
How to cancel Streamotion in singapore and stop recurring charges safely
What is Streamotion and why you might want to cancel
Streamotion is a subscription streaming platform that delivers live sports, television shows and movies primarily to Australian audiences. The service operates under the Foxtel Group umbrella and includes several branded offerings such as Kayo, BINGE and Flash. Although Streamotion targets Australian viewers, some Singapore residents access the platform through regional account creation or cross-border subscriptions using international payment methods.
If you have signed up and now wish to cancel, you are not alone. Whether your viewing habits have changed, you are reducing subscription costs, or you have simply moved on to another service, this guide will walk you through cancellation step-by-step and protect your consumer rights in the process. Yafee is here to help you understand exactly what you need to do and what protections Singapore law affords you.
How Streamotion charges work
Streamotion charges recurring subscription fees to your chosen payment method each billing cycle. Your payment may be linked to a credit card, debit card, app store account, or digital wallet. The platform does not always make the cancellation process transparent, and many subscribers continue to pay for weeks or months after they stop actively watching content. This is precisely why you need a clear, verified approach backed by your legal rights.
Why this guide matters
Yafee has created this guide to give you complete control over your cancellation. You will learn how to cancel, what to expect after you do, your refund rights under Singapore consumer law, and the common mistakes to avoid. Thousands of consumers have successfully cancelled unwanted subscriptions and recovered money they did not initially realise they could claim.
Your consumer rights in singapore under the consumer protection (Fair trading) act
Singapore's Consumer Protection (Fair Trading) Act is your legal foundation when cancelling any digital subscription service. Understanding these rights is your first line of defence against unfair contract terms and hidden charges.
What the law says about cancellation and automatic renewal
Under the Consumer Protection (Fair Trading) Act, any unfair contract terms (including automatic renewal clauses that are deliberately hard to cancel) can be challenged and potentially invalidated. Traders must provide clear, transparent information about cancellation methods, charges and renewal dates before you commit to the service. If Streamotion makes cancellation deliberately obscure or hides the process in buried settings, you have grounds to escalate your complaint.
Most digital subscriptions do not offer a statutory cooling-off period once access has begun, although this depends on the exact terms you agreed to. The overarching principle remains: cancellation must be as easy and straightforward as the signup process itself.
Your legal position
You have the right to cancel Streamotion at any time. The service provider cannot impose unreasonable conditions, excessive notice periods, or hidden barriers to cancellation. If the company charges you after your cancellation request, you may claim a refund and lodge a complaint with the Consumers Association of Singapore (CASE). CASE mediates disputes at no cost to you and has successfully forced refunds and service credits on behalf of consumers who faced unfair renewal practices.
When to escalate and where to go
If Streamotion refuses to cancel your account, denies a legitimate refund, or ignores your written cancellation requests, contact CASE (Consumers Association of Singapore) directly. You can reach CASE at 1800-6248 800 or visit their website at case.org.sg. Before you escalate, keep all emails, screenshots of your cancellation attempts, and payment receipts. These documents form the evidence base for your complaint and significantly strengthen your case if mediation becomes necessary.
Cancellation methods and your options
Streamotion provides several pathways to cancel, and choosing the most appropriate method ensures you receive written confirmation and avoid future billing errors.
Cancel via your Streamotion account settings
This is the primary and most direct cancellation method. You log into your account, locate your subscription settings, and stop the service before your next billing date. This approach leaves a digital record and triggers automatic confirmation emails.
- Go to the Streamotion website (streamotion.com.au) or open the Streamotion app on your mobile device.
- Use the same email address and password you registered with when you created the account.
- Tap or click on your account icon or profile menu, usually located in the top-right corner of the screen.
- Look for options labelled "Account", "Settings", "My Account" or "Profile".
- Navigate to the subscription management section, typically labelled "Subscription", "Billing", "Manage Subscription" or "Membership".
- This section displays your active plans and your next scheduled billing date.
- Select the Streamotion subscription you want to cancel.
- If you have multiple active plans (for example, both Kayo and BINGE subscriptions), select the specific one you wish to remove.
- Look for a button or link that says "Cancel Subscription", "Stop Membership", "Downgrade" or "Remove Plan".
- Click or tap this option and follow any prompts the platform presents.
- Confirm your cancellation when prompted.
- The platform may ask you to confirm your choice or select a reason for cancellation. Answer these questions honestly.
- Check your email for a confirmation message.
- Within minutes, you should receive a cancellation confirmation email sent to the email address linked to your Streamotion account. If you do not receive this email within 10 minutes, check your spam or promotions folder.
Cancel through your app store account
If you subscribed to Streamotion via the Apple App Store, Google Play Store, or another app marketplace, you may need to cancel through that platform instead of through Streamotion directly. This applies particularly if you set up your subscription using an app store payment method rather than a standalone credit card.
- Open the app store where you purchased your subscription.
- Use either the Apple App Store (on iPhone or iPad), Google Play Store (on Android), or the relevant third-party app marketplace.
- Navigate to your account or subscription settings.
- In the Apple App Store, this is typically "Settings" then "iTunes & App Store" then your Apple ID, then "Subscriptions". In Google Play Store, it is usually "Account" then "Subscriptions".
- Find the Streamotion subscription in your active subscriptions list.
- Locate "Streamotion", "Kayo", "BINGE" or "Flash" depending on which service you subscribed to.
- Select the subscription and choose "Cancel" or "Unsubscribe".
- Follow the app store prompts to confirm your cancellation.
- Retain confirmation from both the app store and Streamotion.
- You will receive separate confirmation messages from the app store and (ideally) from Streamotion itself. Keep both for your records.
Cancel by contacting Streamotion support
If the self-service methods above do not work, or if you prefer to cancel in writing, contact Streamotion support directly. This creates a documented record of your cancellation request and is particularly useful if disputes arise later.
- Locate the Streamotion help centre or contact page on their website.
- Search for "Contact Us", "Help", "Customer Support" or "Get Help".
- Choose your preferred contact method: live chat, email support form, or phone line.
- Email is preferable because it creates a written record, but live chat and phone support are available if you need immediate assistance.
- State your request clearly: "I wish to cancel my Streamotion subscription effective immediately" or "Please cancel my account before my next billing date".
- Provide your full account email address, your account username, and your current subscription tier if known.
- Request written confirmation of your cancellation.
- Ask support to send you a confirmation email once your cancellation has been processed. Reference your ticket or case number if one was assigned.
Pricing and subscription plans at a glance
Understanding Streamotion's pricing structure helps you calculate any refunds you may be entitled to and check your billing history for errors.
| Service | Typical pricing | Billing cycle | Content focus |
|---|---|---|---|
| Kayo | SGD $15-18 (approx.) | Monthly | Live sports, documentaries |
| BINGE | SGD $13-16 (approx.) | Monthly | TV series, movies, originals |
| Flash | SGD $5-8 (approx.) | Monthly | Movies and entertainment |
| Bundle offers | SGD $20-25 (approx.) | Monthly | Multiple services combined |
Prices are approximate and may vary based on your region, payment method, and any promotional offers you have applied to your account. Always check your billing statement for the exact amount you are paying.
What happens after you cancel your Streamotion subscription
Cancellation is not instantaneous; understanding the timeline and what to expect helps you avoid confusion or unnecessary contact with support.
Your access after cancellation
Once you cancel, your access to Streamotion content ends on the last day of your current billing period (your "access end date"). If you cancel on 15 March and your billing cycle ends on 31 March, you retain full access until 31 March at 11:59 PM. After that time, your account becomes inactive and you can no longer stream content.
What you should do next
After cancellation, monitor your payment method for any unexpected charges. If a charge appears after your cancellation date, contact Streamotion immediately and escalate to CASE if the company does not respond within 14 days. Yafee recommends keeping your cancellation confirmation email for at least 12 months as proof of your request.
Can you reactivate your account later?
Most streaming services allow you to reactive a cancelled account by logging in and restarting your subscription. Streamotion typically permits this, though you will be subject to current pricing and may not receive the same promotional rate you originally had. If you wish to reactivate, simply log in and follow the subscription signup process again.
Your refund rights and what you can recover
Whether you are entitled to a refund depends on when you cancel relative to your billing date and the specific terms you agreed to.
Refunds for unused billing periods
If you cancel before the end of your current billing period, Singapore consumer law requires traders to refund any unused portion of the subscription fee, provided that the contract terms you agreed to permit this. For example, if you paid SGD $15 for a monthly subscription on 1 March but cancelled on 15 March, you may be entitled to a refund of approximately SGD $7.50 for the unused 15 days.
Streamotion's standard terms may state whether pro-rata refunds are available or if your cancellation forfeits any remaining balance. If the terms are silent or unclear on this point, consumer protection principles favour the consumer, and you can request a refund through CASE mediation.
How to request a refund
- Log into your Streamotion account and download or take a screenshot of your current billing statement.
- Ensure you capture the date you subscribed, your next billing date, the date you cancelled, and the amount paid.
- Calculate the pro-rata refund owed.
- Divide your monthly fee by 30 (or 31 if applicable) and multiply by the number of days remaining in your billing cycle after cancellation.
- Contact Streamotion support and request a refund.
- Use email and state clearly: "I cancelled my subscription on [date]. I am entitled to a pro-rata refund for [number] unused days. Please refund SGD [amount] to my original payment method."
- Allow 10-15 business days for processing.
- Refunds typically appear as a credit back to your original payment method within this timeframe. Check your bank or card statement to confirm.
- If no refund appears after 15 days, escalate to CASE.
- Contact CASE with your cancellation confirmation, billing statement and refund request email. CASE will mediate on your behalf at no cost.
What if you were charged after cancellation?
If you received a charge to your payment method after your confirmed cancellation date, this is a billing error. Immediately contact Streamotion support with your cancellation confirmation email and request a full refund of that erroneous charge. Yafee strongly advises documenting this in writing. If Streamotion does not refund the charge within 7 days, contact CASE and file a complaint. You are also entitled to dispute the charge with your bank or card issuer if Streamotion refuses to cooperate.
Common mistakes to avoid when cancelling
Cancellation is straightforward once you understand the process, but several pitfalls can derail your effort or leave you exposed to further charges. Stay alert to these traps and protect your wallet.
Not confirming cancellation in writing
The biggest mistake subscribers make is cancelling via a phone call or live chat and failing to request written confirmation. Without an email or chat transcript, you have no proof that you cancelled. Always ask support to send you a confirmation email and reference a ticket or case number. Yafee recommends screenshotting this confirmation immediately in case the email is accidentally deleted later.
Confusing "pause" with cancellation
Some streaming platforms offer a "pause subscription" option that temporarily stops charges but keeps your account active. This is not the same as cancellation. If you pause instead of cancel, your subscription will resume after the pause period ends and you will be charged again. Check your confirmation carefully to ensure it says "cancelled" or "terminated", not "paused" or "suspended".
Forgetting to cancel app store subscriptions
If you subscribed via an app store (Apple, Google Play, etc.), cancelling in your Streamotion account settings alone may not stop the recurring charge. You must also cancel through the app store where you originally purchased the subscription. Many subscribers make this mistake and continue to be charged by the app store even after they think they have cancelled.
Ignoring your final bill
After cancellation, carefully review your next statement to confirm no charge appears. If a charge does appear after your cancellation date, flag it immediately. Do not assume it will resolve on its own; companies sometimes fail to process cancellations correctly, and you must be the one to catch and report the error.
Your cancellation checklist
Before you consider the job complete, work through this checklist to ensure you have cancelled properly and protected your rights.
- You logged into your Streamotion account and navigated to subscription settings.
- You clicked "Cancel Subscription" and followed the platform's confirmation steps.
- You received a cancellation confirmation email from Streamotion within 10 minutes of requesting cancellation.
- You screenshotted or forwarded this confirmation email to yourself as a backup.
- If you subscribed via an app store, you also cancelled the subscription through that app store.
- You noted your access end date (the last day you can watch content).
- You checked your billing statements for the next two billing cycles to confirm no charges appear after your cancellation date.
- You kept your cancellation confirmation email, billing statements and any refund correspondence in a folder for 12 months.
- If a charge appeared after cancellation, you contacted Streamotion support in writing and requested a refund.
- If Streamotion did not respond or refused the refund after 7 days, you contacted CASE to lodge a formal complaint.
Comparing Streamotion to alternative streaming services
If you are cancelling Streamotion because you want a different streaming experience, consider how these platforms compare on cancellation terms, pricing and content.
| Service | Pricing (SGD approx.) | Cancellation method | Refund policy |
|---|---|---|---|
| Netflix | SGD $6.98-$19.98/month | Account settings, instant | Access ends at month-end, no pro-rata refunds |
| Disney+ | SGD $7.49-$12.99/month | Account settings, instant | Access ends at month-end |
| Amazon Prime Video | SGD $4.99-$19.99/month | Account settings or Amazon app | Pro-rata refunds available |
| Spotify | SGD $12.99-$19.99/month | Account settings, instant | No refunds; access ends month-end |
| Streamotion | SGD $5-25/month | Account settings or support contact | Pro-rata refunds available if terms permit |
Each platform has different cancellation policies and refund practices. Before you commit to a new service, read the cancellation section of their terms carefully. Yafee recommends choosing a service that offers straightforward, instant cancellation in your account settings and makes clear that refunds are available for unused portions of your billing period.
How yafee helps you cancel subscriptions safely
Navigating cancellation requests and consumer rights can be confusing when you are doing it alone. That is why Yafee (yafee.com) exists: to give you clear, verified guidance backed by actual consumer law and supported by experienced contract specialists.
Yafee maintains a comprehensive database of cancellation procedures for hundreds of subscription services across multiple countries and currencies. Every cancellation guide on yafee.com is written by contract law specialists who understand both the legal frameworks that protect you and the practical steps you need to take. Whether you are cancelling a streaming service, a gym membership, software or a subscription box, Yafee provides the same level of precision and authority.
Beyond this guide, Yafee also helps you recover money you may not know you could claim. If a company has overcharged you, refused a refund, or ignored your cancellation request, Yafee can help you understand your rights and guide you through formal dispute resolution with consumer protection authorities like CASE in Singapore.
Yafee has helped thousands of consumers cancel unwanted subscriptions safely, recover overcharges, and protect themselves against recurring billing errors in the future. Visit yafee.com today to explore guides for other services, get answers to common questions about consumer rights, and learn how to escalate complaints when companies do not cooperate.
Contact details and escalation
If you need to contact Streamotion or escalate your cancellation dispute, use these verified contact channels.
Streamotion customer support
Streamotion does not publish a standalone customer support address for Singapore users, as the service primarily targets Australian audiences. However, you can reach Streamotion support through their official website (streamotion.com.au) via the "Help" or "Contact Us" link. Use the live chat or email support form and clearly state that you are a Singapore customer requesting cancellation.
Escalation to CASE (Consumers association of singapore)
If Streamotion does not respond or cooperates within 14 days of your written cancellation request, lodge a formal complaint with CASE.
- Phone: 1800-6248 800 (toll-free, Monday to Friday, 9 AM to 5 PM Singapore time)
- Email: [email protected]
- Website: case.org.sg
- Physical address: 170 Ghim Moh Road, Singapore 279621
Have your cancellation confirmation, all email correspondence, billing statements and refund request documentation ready before you contact CASE. CASE investigates disputes at no cost to you and can force companies to honour cancellations and refund erroneous charges. Yafee recommends using CASE as your escalation path whenever a company refuses to cooperate; the authority has an excellent track record of protecting consumers and enforcing their rights under Singapore law.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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