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Frequently asked questions
Cancel Shahid: The Right Way
How to cancel Shahid and protect your subscription rights in singapore
What is Shahid and why you might want to cancel
Shahid is an Arab-focused streaming platform operated by MBC, delivering Arabic and international television programmes, films, and exclusive content to subscribers across multiple regions. The service allows you to watch on-demand programmes, access live TV channels, download episodes for offline viewing, and stream across multiple devices simultaneously. However, if Shahid no longer fits your viewing habits or budget, cancellation is straightforward once you understand the legal framework and procedural steps involved.
Service availability in singapore
Shahid's availability and pricing vary significantly by country and may be geo-restricted. Singapore falls into a region where the service may have limited availability or functionality. Before you attempt to cancel, confirm whether Shahid is currently active in your account and whether you are being charged in SGD or another currency. Yafee recommends checking your account billing page to verify your subscription status and exact charge amount before proceeding with cancellation.
When you should cancel Shahid
Cancel Shahid if you have stopped using the service, if the subscription cost no longer justifies your viewing frequency, if you prefer competing streaming platforms, or if you want to consolidate your subscriptions. You might also cancel if you discover you are being charged without active use or if the content library no longer matches your interests. Unlike some services that lock you in for annual contracts, Shahid allows month-to-month cancellation, giving you flexibility. Yafee's analysis of streaming contracts shows that cancelling before your next billing cycle is the most cost-effective approach.
Your consumer rights and what they mean for you
Your right to cancel Shahid is protected under Singapore's Consumer Protection (Fair Trading) Act, which grants you the right to terminate a service agreement without penalty, subject to the terms you agreed to at signup. This section explains the legal framework that protects you and your obligations when cancelling.
Consumer protection (Fair trading) act protections
Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to cancel a subscription service within a reasonable period if the contract terms allow it. Shahid's month-to-month billing structure means you can cancel at any time, provided you give notice before your next billing date. The Consumer Protection (Fair Trading) Act requires Shahid to act on your cancellation request within a reasonable timeframe, which Yafee defines as no more than 5 to 10 business days. Furthermore, the seller (Shahid) must not charge you for periods after your cancellation is effective.
Your legal position
You have the right to cancel Shahid at any time during a month-to-month subscription. The Consumer Protection (Fair Trading) Act protects you from automatic renewal charges if you cancel before your billing date. You are entitled to receive confirmation of your cancellation in writing, either by email or in-account notification. If Shahid continues to charge you after your cancellation request, you have grounds to dispute the charge with your bank or payment provider and escalate to the Consumers Association of Singapore (CASE) if the company refuses to refund.
Shahid pricing and subscription plans
Understanding your current plan and billing amount helps you make an informed cancellation decision and informs any refund requests you may submit after cancellation.
Current subscription plans and pricing
| Plan name | Monthly charge | Billing cycle | Key features | Best for |
|---|---|---|---|---|
| VIP | US$13.99 (~SGD$18.89) | Monthly recurring | Ad-free streaming, live TV access, download episodes, 2 simultaneous screens, Full HD and 4K quality | Standard viewers |
| VIP + BigTime | US$16.99 (~SGD$22.94) | Monthly recurring | All VIP benefits plus exclusive live sports and events via BigTime channel | Sports and events fans |
Important note: Yafee found no official Singapore-specific SGD pricing in current data. Your actual charge may differ based on regional currency conversion, promotional discounts, or localised pricing adjustments. Check your account billing page to confirm your exact plan name and charge amount in your local currency.
How to cancel Shahid across different platforms
Your cancellation method depends on where you subscribed: directly via the Shahid website, through Apple's App Store, or via Google Play. Each path has its own procedural steps and timeline requirements.
Cancel via the Shahid website
Direct web cancellation through Shahid's website is the most straightforward route and gives you the most control over your account. You can cancel through your account settings in just a few clicks.
- Open your web browser and navigate to shahid.mbc.net
- Ensure you are on the official Shahid domain to avoid phishing attempts
- Log into your account using your email address and password
- If you forget your password, use the "Forgot Password" link to reset it first
- Once logged in, locate your Account Settings or Subscription Settings
- This is usually found in a profile menu or gear icon in the top-right corner
- Find your active subscription plan in your subscription dashboard
- Select the option to "Cancel Subscription" or "Cancel Plan"
- Shahid may ask you to confirm your cancellation or provide feedback on why you are leaving
- You do not have to provide a reason, but your feedback helps Shahid improve
- Confirm the cancellation and take a screenshot of your confirmation page
- Store this screenshot in your email or cloud storage for your records
- Check your email inbox for a cancellation confirmation message from Shahid
- This email will confirm the date your subscription ends and your final billing date
- If you do not receive this email within 24 hours, contact Shahid support to verify cancellation
Cancel via apple app store (iOS)
If you subscribed to Shahid through the Apple App Store on your iPhone or iPad, you must cancel through Apple's system, not through the Shahid app itself. Apple handles billing and cancellation for app subscriptions purchased on iOS devices.
- Open the Apple App Store app on your iPhone or iPad
- Tap the profile icon in the top-right corner
- On older iOS versions, tap your Apple ID icon at the bottom of the screen
- Select "Subscriptions" from the menu
- Find "Shahid" in your active subscriptions list
- If you see "Expired" or "Cancelled" next to Shahid, your cancellation is already in effect
- Tap "Shahid" to open its subscription details
- Tap "Cancel Subscription" or "Cancel Free Trial" (depending on your plan type)
- Confirm your cancellation by selecting the final "Confirm" or "Cancel Subscription" button
- Apple will ask you to confirm this action one more time to prevent accidental cancellation
- Check your email for an Apple confirmation message
- Apple will email you a receipt confirming your subscription cancellation
Cancel via google play (Android)
If you subscribed to Shahid through the Google Play Store on your Android phone or tablet, you must cancel through Google's system. Google processes all subscription billing and cancellations for app purchases on Android devices.
- Open the Google Play Store app on your Android device
- Tap your profile icon in the top-right corner
- Select "Manage my subscriptions" from the menu
- Find "Shahid" in your list of active subscriptions
- Scroll or search if you have multiple subscriptions
- Tap "Shahid" to open its subscription details
- Tap "Cancel subscription"
- Follow Google's prompts to confirm your cancellation
- Google may ask you why you are cancelling or offer you a discount to retain your subscription
- You can decline any retention offers and proceed with cancellation
- Check your email for a Google Play cancellation confirmation
- Google will email you a receipt showing your cancellation effective date
Cancel via email to Shahid customer support
If you cannot access your account online or prefer to cancel in writing, you can email Shahid customer support directly. This method creates a documented record of your cancellation request, which is valuable if disputes arise later.
- Send an email to [email protected] with the subject line "Cancellation Request"
- Alternative email: [email protected]
- In the email body, include the following information:
- Your full name
- Your email address associated with your Shahid account
- Your subscription plan name (VIP or VIP + BigTime)
- Your current billing date or the date you want your subscription to end
- A clear statement: "I request cancellation of my Shahid subscription effective immediately" or "effective [specific date]"
- Send the email from the address registered to your Shahid account
- This verifies your identity and ensures Shahid can match your request to your account
- Save a copy of your email and Shahid's reply for your records
- Allow 5 to 10 business days for Shahid to process your cancellation
- If you do not hear back within this timeframe, follow up with a second email or call the UAE helpline at +966 115 101 940 to escalate
What happens after you cancel Shahid
Your subscription continues until your current billing cycle ends, meaning you retain access to Shahid until that date. Understanding what occurs after cancellation helps you plan your transition to another streaming service.
Your access period after cancellation
Shahid allows you to continue using the service until the end of your current billing cycle, even after you submit your cancellation request. For example, if you cancel on 15 January and your billing date is 20 January, you retain full access to Shahid until 19 January at 23:59. After this date, your login credentials will no longer work, and you will no longer be able to stream content. Yafee advises that you download or save any content you wish to keep before this final access date.
Accessing your account after cancellation
After your subscription ends, you may still be able to log into your Shahid account to view your viewing history or account details, but you will not be able to stream any content. Some services allow reactivation if you log in within a certain period (typically 30 to 90 days), but Shahid's reactivation policy is not clearly documented. If you want to resubscribe later, contact Shahid support or log into your account and select "Reactivate Subscription" if that option appears.
Refunds and billing timeline
Understanding your refund eligibility and billing timeline prevents you from losing money and ensures you are charged fairly for the time you actually used Shahid.
When you are eligible for a refund
Shahid's refund policy is not publicly detailed on its website, so eligibility depends on when you cancel relative to your billing cycle. If you cancel on or before your billing date, you are not charged for the next month and no refund is necessary. If you cancel after your billing date and have already been charged for the upcoming month, you may be eligible for a pro-rata refund (a partial refund for unused days). Yafee recommends contacting [email protected] to request a refund if you believe you have been overcharged.
How to request a refund
- Email Shahid at [email protected] with the subject "Refund Request"
- Include the following in your email:
- Your account email address
- The date you cancelled your subscription
- The date you were last charged
- Your payment method (credit card, debit card, PayPal, etc.)
- A brief explanation of why you believe you are owed a refund
- Allow 7 to 14 business days for Shahid to review and respond to your request
- If Shahid denies your refund request, you have the right to escalate to the Consumers Association of Singapore (CASE)
- CASE will mediate between you and Shahid at no cost
- You can file a complaint at case.org.sg or call 6100 0315
Common mistakes to avoid when cancelling Shahid
Cancelling a streaming subscription is simple, but a few common errors can delay your cancellation or result in unexpected charges. Rest assured that these mistakes are easily prevented with the right planning.
Delaying cancellation until after your billing date
The most costly mistake is waiting to cancel after Shahid has already charged you for the next month. If your billing date is 20 January and you cancel on 21 January, you have already been charged for the entire month ahead. In this case, contact Shahid immediately to request a pro-rata refund for unused days. To avoid this, set a calendar reminder three days before your billing date and cancel before that date passes.
Cancelling only through the app, not through your account settings
Some users delete the Shahid app thinking this cancels their subscription. Deleting an app does not cancel your subscription; it merely removes the app from your device. Shahid will continue to charge your payment method every month until you formally cancel through the web account, Apple App Store, Google Play, or email. Always use one of the four official cancellation methods outlined in this guide.
Failing to save your cancellation confirmation
If a dispute arises after cancellation, you need proof that you requested cancellation and the date it was processed. Screenshots of your confirmation page and copies of Shahid's email confirmation are essential. Save these documents in a folder labelled "Shahid Cancellation" in your email or cloud storage. This documentation protects you if Shahid claims it never received your cancellation request.
Not checking your final bill after cancellation
Always review your credit card or bank statement in the month following your subscription end date to ensure Shahid has not charged you again. If you spot a charge after your cancellation date, contact your bank immediately and file a dispute. Provide your bank with your cancellation confirmation email as evidence that you did not authorise this charge. Yafee has helped thousands of consumers dispute unauthorised charges by documenting their cancellation requests in advance.
Comparing Shahid with similar streaming services
Before you cancel Shahid, consider whether another streaming service better meets your viewing needs. This comparison table shows how Shahid's pricing and features stack up against competing Arab-focused and international streaming platforms available in Singapore.
Streaming service comparison
| Service name | Monthly price (SGD approx.) | Content focus | Offline download | Simultaneous streams |
|---|---|---|---|---|
| Shahid VIP | SGD$18.89 | Arabic, international | Yes | 2 screens |
| Netflix Standard | SGD$14.98 | International | Yes | 2 screens |
| Disney+ | SGD$14.98 | Disney, Pixar, Marvel, Star Wars | Yes | 4 screens |
| Amazon Prime Video | SGD$8.99 (monthly) or SGD$88.75 (annual) | International, Indian, Arab content | Yes | Unlimited |
| OSN+ | SGD$15.99 (approx.) | Arabic, international | Yes | 2 screens |
If you are looking for a more affordable international option, Netflix Standard and Disney+ both cost less than Shahid VIP and offer wider English-language content libraries. If you specifically want Arabic and international programming, OSN+ is a direct competitor at a slightly lower price. Amazon Prime Video is the most affordable option and includes benefits beyond streaming. Evaluate your viewing habits against each service's content library before making a final decision.
Cancellation checklist and next steps
Use this checklist to ensure you have completed every step required to cancel Shahid successfully and protect yourself from future charges.
Pre-cancellation steps
- Check your account billing page at shahid.mbc.net to find your billing date and current plan name
- Confirm whether you subscribed directly via Shahid, Apple App Store, or Google Play
- Download or save any personal settings or content you want to keep
- Check your payment method to ensure it is up to date (in case Shahid needs to refund you)
- Set a calendar reminder for three days before your next billing date
Cancellation steps
- Use the appropriate cancellation method for your subscription (web, iOS, Android, or email)
- Take a screenshot of your cancellation confirmation page
- Save the confirmation email from Shahid or Apple/Google
- Note the date your subscription ends and your final access date
- Reply to Shahid's confirmation email with a brief acknowledgment for your records
Post-cancellation steps
- Check your email inbox and spam folder for a cancellation confirmation within 24 hours
- Log into your Shahid account after your cancellation date to verify access is blocked
- Review your credit card or bank statement 5 to 10 days after your subscription end date
- If an unexpected charge appears, contact your bank and file a dispute within 30 days
- If you need a refund, email [email protected] within 14 days of cancellation
- If Shahid refuses your refund, escalate to the Consumers Association of Singapore (CASE) at case.org.sg
How yafee can help you manage your subscriptions
Cancelling Shahid is just one step in taking control of your digital spending. Yafee is a subscription management platform that helps you track, compare, and cancel streaming services, software subscriptions, and membership programmes all in one place. Yafee's contract-law specialists provide clear guidance on your cancellation rights under consumer protection law, ensuring you know exactly what you are entitled to before you contact a service provider. Whether you are cancelling Shahid or managing a portfolio of subscriptions, Yafee gives you the knowledge and tools to cancel confidently and dispute charges if necessary. Thousands of consumers have used Yafee to recover refunds from subscription services that continued to charge them after cancellation. Visit yafee.com today to start cancelling with confidence and protecting your consumer rights.
Contact information for cancellation
To cancel Shahid, contact the following:
- Email (primary): [email protected]
- Email (alternative): [email protected]
- Phone (UAE helpline): +966 115 101 940
- Web cancellation: shahid.mbc.net (Account Settings > Subscription)
- Apple App Store: App Store app > Profile > Subscriptions > Shahid > Cancel
- Google Play: Google Play Store app > Profile > Manage Subscriptions > Shahid > Cancel
If Shahid refuses your cancellation or refund request, escalate to:
- Consumers Association of Singapore (CASE): case.org.sg or 6100 0315
- Your payment provider (bank, credit card issuer, PayPal): File a dispute or chargeback
Cancelling Shahid is your right under Singapore's Consumer Protection (Fair Trading) Act, and you do not need Shahid's permission to end your subscription at any time during a month-to-month billing cycle. Follow the steps in this guide, document your cancellation, and verify that you are no longer charged after your final billing date. Yafee has guided thousands of consumers through cancellation to protect their money and their privacy. Visit yafee.com now to learn more about your subscription rights and start managing your services with confidence.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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