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Cancel Marquee: Step-by-Step Guide
How to cancel Marquee TV in singapore and protect your subscription rights
What is Marquee TV and why cancellation matters
Marquee TV is a global streaming platform specialising in performing arts - opera, ballet, theatre, dance, and documentaries delivered on-demand via web and mobile applications. In Singapore, you subscribe through the Apple App Store at monthly or annual rates, with automatic renewal continuing until you actively cancel. Understanding your cancellation rights under Singapore consumer law ensures you retain control of your billing and avoid unwanted charges.
You may decide to cancel for several reasons: you have exhausted available content, your household budget has changed, or you prefer alternative streaming services. Regardless of your reason, Yafee walks you through the cancellation process with clarity and ensures you understand your legal protections under the Consumer Protection (Fair Trading) Act. This guide protects you from billing traps that catch many subscribers unaware.
Who this guide is for
This guide is designed for Singapore residents who hold an active Marquee TV subscription through the Apple App Store and wish to cancel their recurring charges. It covers your consumer rights, access timelines after cancellation, refund eligibility, and the practical steps required to stop automatic renewal. Yafee provides this information to empower you to make informed decisions about your entertainment spending.
What you will learn
You will learn step-by-step how to cancel your subscription directly through Apple's App Store, understand when access ends after cancellation, review Marquee TV's pricing structure in Singapore Dollars, and discover your legal protections under Singapore's consumer protection framework. You will also identify common mistakes that delay cancellations and trigger additional billing cycles, and use our verification checklist to confirm your cancellation succeeded.
Marquee TV pricing and subscription plans in singapore
Marquee TV offers two subscription tiers through the Apple App Store, both subject to automatic monthly or annual renewal until you cancel.
| Plan | Price (SGD) | Renewal cycle | Content access | Best for |
|---|---|---|---|---|
| Monthly subscription | S$11.98 | Monthly auto-renewal | Unlimited on-demand performing arts library | Flexibility and short-term commitment |
| Annual subscription | S$119.98 | Annual auto-renewal | Unlimited on-demand performing arts library | Cost savings (approximately S$10 per month) |
The annual plan spreads to approximately S$10 per month if divided across 12 months, representing savings compared to month-to-month commitment. However, cancelling an annual subscription does not entitle you to a pro-rata refund; you remain liable for the full annual charge until the renewal date passes.
How billing and auto-renewal operate
When you subscribe via the Apple App Store, Apple stores your payment method in your Apple ID account and processes automatic charges on your renewal date. Marquee TV does not issue refunds for partial subscription periods. Instead, cancellation stops all future charges while preserving your access to content until your current paid period expires. This means if you cancel mid-month on a monthly subscription, you retain access through the end of that month without incurring charges on the next renewal date.
Many subscribers discover auto-renewal only when an unexpected charge appears on their credit card or bank statement. Yafee recommends reviewing your Apple ID billing history regularly - accessible within your Apple account settings - to identify and cancel unwanted subscriptions promptly. Early detection prevents cascading charges across multiple months or years.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act grants you specific rights regarding subscription services and automatic renewal practices.
Your legal position
Under the Consumer Protection (Fair Trading) Act, you have the right to cancel a subscription agreement at any time. Marquee TV must process your cancellation request without imposing penalties or requiring you to justify your decision. The platform cannot charge you for periods after your cancellation request is submitted and processed. If Marquee TV or Apple continues charging after you cancel, you possess grounds to dispute the charge through your payment provider or escalate to the Consumers Association of Singapore (CASE), the statutory consumer protection body.
Automatic renewal requirements
Under the Consumer Protection (Fair Trading) Act, platforms offering auto-renewing subscriptions must obtain your explicit, informed consent before charging occurs. Apple App Store subscriptions require you to approve auto-renewal before your subscription activates, meaning you have already consented. However, you retain an unconditional right to withdraw that consent by cancelling. Platforms cannot impose "cooling-off penalties" or lock-in periods that restrict your right to cancel.
How to cancel Marquee TV through the apple app store
Your Marquee TV subscription is managed entirely through Apple's App Store, not by Marquee TV directly. This means you cancel by removing the subscription from your Apple ID account, not by contacting Marquee TV support. The process takes fewer than five minutes and requires access to an Apple device.
Cancellation steps for iPhone and iPad users
- Open the App Store application on your iPhone or iPad.
- Locate and tap the app icon on your home screen (it displays a white bag symbol).
- Navigate to your Apple ID profile icon in the top right corner of the App Store screen.
- If you are not already signed in, tap "Sign In" and enter your Apple ID credentials.
- Tap "Subscriptions" from the dropdown menu that appears.
- This screen displays all active and inactive subscriptions associated with your Apple ID.
- Locate "Marquee" or "Marquee TV" in your subscriptions list.
- If you have multiple subscriptions, scroll to find Marquee TV specifically.
- Tap on the Marquee TV subscription entry.
- The subscription details screen opens, showing your renewal date and pricing information.
- Tap the "Cancel Subscription" button (displayed in red text).
- A confirmation message appears asking you to confirm your cancellation.
- Confirm your cancellation when prompted.
- Apple may offer to downgrade your subscription instead; select "Confirm Cancellation" to proceed with removal.
- Verify the cancellation notification that appears on your screen.
- The notification confirms your subscription is cancelled and specifies your final access date.
Cancellation steps for mac users
- Open the App Store application on your Mac.
- Click the App Store icon in your dock or Launchpad.
- Click your account profile icon in the top right corner of the App Store window.
- A dropdown menu appears with account options.
- Select "Account Settings" from the menu.
- Your Apple ID account page opens in a web browser.
- Click "Subscriptions" in the left sidebar.
- Your active and inactive subscriptions appear in the main panel.
- Find Marquee TV and click the "Edit" button next to it.
- An options menu expands for that subscription.
- Click "Cancel Subscription".
- Apple requests confirmation of your cancellation request.
- Confirm your decision when prompted.
- A confirmation message appears confirming removal and your final access date.
Cancellation for android users via google play store
If you subscribed to Marquee TV through the Google Play Store on an Android device, you cancel through Google Play, not Apple. Open Google Play Store, navigate to your profile, select "Payments and subscriptions", choose "Subscriptions", locate Marquee TV, and tap "Cancel subscription". Follow the prompts to confirm removal. The same consumer protections under Singapore law apply regardless of whether you use Apple or Google.
What happens to your access after cancellation
Cancellation does not immediately remove your access to Marquee TV content. Instead, your access continues until the end of your current billing period, after which your account becomes inactive.
Access timeline following cancellation
When you cancel a monthly subscription, you retain full streaming access through the last day of the current month. If your renewal date is 15 March and you cancel on 10 March, you can watch Marquee TV content through 14 March at 11:59 pm. After midnight on 15 March, your access terminates and you cannot view any content. Annual subscribers who cancel mid-year retain access through the anniversary date of their subscription.
Account status after final access expires
Once your billing period ends, your Marquee TV account becomes inactive. You can reactivate your subscription by returning to the App Store and selecting "Subscribe" again at any future date. Your viewing history, watchlists, and preferences are typically retained for 12 months after cancellation, allowing you to resume without losing your profile data if you resubscribe.
Refund eligibility and billing disputes
Marquee TV does not issue refunds for partial subscription periods under its standard terms. However, Singapore consumer law provides pathways to dispute charges you believe are unjust.
Refund circumstances under consumer protection law
You cannot obtain a refund for a completed monthly or annual subscription period once the renewal date has passed. However, if Apple charges you after you successfully cancel, or if charges appear without your consent, you have grounds to dispute the transaction. Contact your bank or credit card issuer within 60 days of the disputed charge to file a chargeback. Provide evidence of your cancellation (screenshots of your App Store account showing cancellation confirmation) and a written statement explaining why the charge was unauthorised or duplicated.
Escalation to consumers association of singapore
If Marquee TV or Apple refuses to refund a charge you believe violates the Consumer Protection (Fair Trading) Act, lodge a formal complaint with the Consumers Association of Singapore (CASE). CASE is the statutory consumer protection authority and can investigate whether Marquee TV engaged in unfair trading practices. You can file a complaint at www.case.org.sg or by telephone at 6100-0315. CASE handles disputes at no cost to you and can compel refunds if it finds the platform breached consumer law.
Common cancellation mistakes and how to avoid them
Cancellation is straightforward when you follow the correct steps, but several avoidable errors can delay the process or trigger unexpected charges. Yafee identifies these pitfalls so you can sidestep them entirely.
Mistake 1: deleting the Marquee TV app without cancelling the subscription
Many subscribers assume that uninstalling the Marquee TV application from their device will stop auto-renewal. This is incorrect. Deleting the app does not cancel your subscription; Apple continues processing charges on your renewal date. You must cancel through your Apple ID account settings, not by removing the app. After you cancel through App Store settings, you are welcome to delete the app from your device.
Mistake 2: contacting Marquee TV support instead of managing the subscription through apple
Marquee TV does not manage subscriptions purchased through the Apple App Store. If you email Marquee TV support asking them to cancel, they will direct you back to Apple because Apple processes all payments and renewals. You save time by cancelling directly through your Apple ID account rather than waiting for email responses. Yafee recommends always using the App Store cancellation method for app-based subscriptions.
Mistake 3: cancelling too close to your renewal date
If you cancel within 24 hours of your renewal date, Apple's system may have already processed the next charge before your cancellation is finalised. To avoid this, cancel at least 3 days before your renewal date. You can view your exact renewal date in your App Store subscription details. If a charge occurs immediately after you cancel, contact Apple Support within 7 days with proof of your cancellation and request a refund for that unintended charge.
Mistake 4: failing to verify cancellation confirmation
After you complete the cancellation steps, Apple displays a confirmation screen or sends a confirmation email. Screenshot or save this confirmation as evidence that you cancelled successfully. If you later dispute a charge, this proof demonstrates to your bank or to CASE that you took action to stop renewal.
Verification checklist after cancellation
Use this checklist to confirm that your Marquee TV cancellation has been processed correctly and that no further charges will occur.
| Task | Status | Notes |
|---|---|---|
| Received cancellation confirmation from Apple App Store | Yes / No | Screenshot or email confirmation saved |
| Verified final access date in confirmation message | Yes / No | Access ends on (date) |
| Checked Apple ID subscription list to confirm "Cancelled" status | Yes / No | Marquee TV no longer listed as active |
| Reviewed next Apple billing date to confirm no Marquee renewal | Yes / No | No charge scheduled for (date) |
| Tested Marquee TV app access after renewal date has passed | Yes / No | App displays "subscription expired" message |
| Reviewed bank or credit card statement for duplicate charges | Yes / No | No unexpected Marquee TV charges present |
Complete this checklist within 5 days of cancellation. If any task shows "No", contact Apple Support immediately or review the steps above to ensure your cancellation was processed. Yafee recommends repeating this verification approximately 5 days after your final access date expires to confirm the subscription does not renew unexpectedly.
Pricing comparison and alternatives
Before you cancel, consider whether your usage justifies the cost or whether you might pause instead of cancelling entirely.
| Subscription model | Monthly cost (SGD) | Annual cost (SGD) | Content refresh frequency | Best suited to |
|---|---|---|---|---|
| Marquee TV monthly | S$11.98 | S$143.76 (if uninterrupted) | New titles weekly | Performing arts enthusiasts with flexible budgets |
| Marquee TV annual | S$10.00 (averaged) | S$119.98 | New titles weekly | Committed users seeking best value |
| Theatre-specific alternatives | Varies (S$9.99 - S$15.99) | Varies | Variable by platform | Users with niche performing arts preferences |
If budget constraints drive your cancellation, switching to the monthly plan from an annual plan may reduce your outlay. However, remember that annual plan charges cannot be refunded; you remain liable until the renewal date. Your next opportunity to switch plans occurs after your annual subscription renews.
What to do if your cancellation fails or charges continue
In rare cases, Apple's system may fail to process your cancellation, or Marquee TV may not honour your request. Yafee provides escalation steps to resolve persistent billing disputes.
Step 1: contact apple support directly
If your App Store subscription remains active despite cancellation attempts, or if charges continue after you cancelled, contact Apple Support before disputing through your bank. Visit support.apple.com/contact or call Apple Support by phone in Singapore. Provide your Apple ID email, Marquee TV subscription purchase date, and screenshots of your cancellation attempt. Apple can manually cancel subscriptions and process refunds for unintended charges within 30 days of occurrence.
Step 2: initiate a chargeback with your bank
If Apple does not respond within 10 business days or declines to refund a charge you dispute, contact your bank or credit card issuer. Request a chargeback (reversal) of the disputed transaction. Provide your bank with: your cancellation confirmation screenshot, Apple's response (or evidence of their non-response), and a written explanation of the issue. Banks typically reverse disputed charges within 15 to 30 days. You are not liable for the reversed amount while the dispute is under investigation.
Step 3: escalate to consumers association of singapore
If your bank's chargeback is unsuccessful or takes longer than expected, lodge a formal complaint with CASE. Submit a written complaint detailing your cancellation attempt, the continued charges, Apple's response, your bank's outcome, and copies of all supporting evidence. CASE can investigate whether Marquee TV or Apple engaged in unfair trading practices under the Consumer Protection (Fair Trading) Act and can compel refunds if its investigation upholds your claim. Yafee recommends keeping all communications and transaction records for at least 12 months to support your complaint if needed.
Summary and next steps
Cancelling your Marquee TV subscription in Singapore is a straightforward process managed entirely through your Apple ID account. You retain full access to content through the end of your current billing period, and no refunds are issued for partial periods. Singapore's Consumer Protection (Fair Trading) Act ensures you can cancel without penalty and provides escalation pathways if charges continue after cancellation.
Your immediate action is to open the App Store, navigate to your subscriptions, locate Marquee TV, and tap "Cancel Subscription". Save your cancellation confirmation and verify your subscription status in your Apple ID settings within 24 hours. If you have questions during cancellation, Yafee provides detailed step-by-step guidance above, and you can always contact Apple Support for technical assistance.
Should charges persist after your cancellation or renewal date, follow the escalation steps outlined in the "What to do if your cancellation fails" section above. Contact Apple Support first, then escalate to your bank's chargeback process, and finally lodge a complaint with CASE if necessary. Thousands of consumers in Singapore have successfully cancelled their Marquee TV subscriptions using these methods, and Yafee's guidance has helped them retain control of their billing and avoid unwanted charges. Your consumer rights are protected, and you have clear remedies if the platform fails to honour your cancellation request.
For additional consumer protection guidance and free assistance with subscription disputes, visit Yafee.com. Yafee provides expert contract law resources and consumer advocacy across all subscription services in Singapore.
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