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Frequently asked questions
Cancel Marquee TV: Step-by-Step Guide
How to cancel Marquee TV in singapore and protect your rights
What Marquee TV is and why cancellation matters
Marquee TV is a subscription streaming platform specialising in performing arts content, including theatre, dance, opera, ballet and live concerts. You access the service through the Marquee TV website or dedicated apps on Apple iOS, Apple TV and Google Play, with some availability via Roku and Amazon devices. If you have subscribed but no longer engage with the content, or your circumstances have changed, you have clear legal rights to cancel without penalty under Singapore's Consumer Protection (Fair Trading) Act.
Cancelling a subscription you no longer use protects your budget and prevents unnecessary recurring charges. At Yafee (yafee.com), we help you navigate the cancellation process methodically, ensuring you understand your legal position and complete every step correctly.
Common reasons to cancel Marquee TV
Subscribers typically cancel because they have limited use of the platform, maintain multiple overlapping streaming services, face temporary budget constraints, or discover the content library does not match their interests. Your reason for cancellation is irrelevant to your legal right to do so. Once your current billing cycle completes, the service must cease and no further charges should occur.
Key timing and policy facts
Marquee TV continues your access until the end of your current billing period, even after you submit a cancellation request. This means a monthly subscription cancelled mid-cycle remains active until the 30-day period ends. An annual subscription continues for the full 12 months unless cancelled with adequate notice according to the service's terms. Understanding this timing protects you from unexpected charges and ensures you know precisely when your access terminates.
Marquee TV pricing and subscription plans in singapore
Marquee TV offers two primary subscription options in Singapore, both billed in Singapore dollars (SGD).
| Plan type | Price (SGD) | Billing cycle | Key features |
|---|---|---|---|
| Monthly subscription | S$11.98 | Every 30 days | Unlimited streaming, HD quality, multiple device access, offline downloads |
| Annual subscription | S$119.98 | Every 365 days | Unlimited streaming, HD quality, multiple device access, offline downloads |
Cost comparison and early cancellation implications
The annual plan saves you approximately S$23.74 per year compared to 12 consecutive monthly payments (S$11.98 multiplied by 12 equals S$143.76 annually). However, Marquee TV operates a non-refundable subscription model. If you cancel an annual subscription before the 12-month period completes, you forfeit the remaining balance with no refund due. Choose the monthly plan if you remain uncertain about long-term commitment, or commit to annual billing only if you intend to use the service for the full 12 months.
What both plans include
Monthly and annual subscribers receive identical access to Marquee TV's complete performing arts library. Both plans permit streaming in HD quality, downloading content for offline viewing and simultaneous multi-device access. The sole difference lies in renewal frequency and total annual cost. Neither plan restricts content availability or feature access based on price tier.
Your legal position under singapore consumer law
Your right to cancel a subscription is grounded in the Consumer Protection (Fair Trading) Act, Singapore's principal consumer protection statute. This law grants you explicit rights to terminate recurring payment contracts without penalty once you have completed one full billing cycle.
Consumer protection (Fair trading) act protections
Under the Consumer Protection (Fair Trading) Act, you have the right to cancel any subscription service after the initial billing period ends. Marquee TV cannot lawfully charge you beyond the period for which you have already paid, nor can it impose cancellation fees or penalties. If the company refuses to honour your cancellation request or continues to charge you after you have cancelled, you may lodge a complaint with the Consumers Association of Singapore (CASE), Singapore's statutory consumer watchdog.
Furthermore, the Act requires that cancellation terms be transparent and accessible. If Marquee TV's cancellation procedure is unclear, hidden, or deliberately obstructed, this itself may constitute an unfair contract term.
Your legal position summary
You are entitled to cancel your Marquee TV subscription without providing a reason. The company must process your cancellation request and cease all charges by the end of your current billing cycle. You should not incur any cancellation fees, early termination charges, or administrative costs. If Marquee TV breaches these obligations, you may escalate your complaint to CASE for enforcement.
How to cancel Marquee TV step by step
Your cancellation method depends on the platform through which you originally subscribed. Yafee recommends identifying your subscription source before beginning, as each pathway has distinct steps and timelines.
Step 1: log into your Marquee TV account
Access the Marquee TV website or open the app you use to watch content.
- Visit marqueetv.com in your web browser or open the Marquee TV app on your device.
- Enter your email address and password to log in.
- Confirm you have successfully accessed your account dashboard.
Step 2: navigate to your account settings
Locate the menu section where you can manage your subscription and payment information.
- Click your profile icon or avatar, usually in the top right corner of the screen.
- Select "Account Settings," "My Account," or "Profile" from the dropdown menu that appears.
- Look for a section labelled "Subscription," "Billing" or "Plan Management."
Step 3: locate your active subscription
Find the section displaying your current subscription status and renewal date.
- In the subscription management area, you should see your plan type (monthly or annual) and the date your next renewal charge will occur.
- Verify this information matches your billing records to confirm you have identified the correct subscription.
Step 4: select the cancellation option
Initiate the cancellation process through the interface provided.
- Click the "Cancel Subscription," "Cancel Plan," or "End Membership" button.
- Marquee TV may present a retention offer or survey asking why you wish to cancel. You are not obliged to complete these fields; proceed to confirm cancellation.
- Follow any additional on-screen prompts to finalise your cancellation request.
Step 5: confirm your cancellation and save the confirmation
Obtain proof that your cancellation has been processed and store it for your records.
- After you submit your cancellation, Marquee TV should display a confirmation message indicating your subscription will end at the conclusion of your current billing cycle.
- Take a screenshot or note the confirmation number, date and end-of-service date displayed on screen.
- Check your email inbox for a confirmation email from Marquee TV within one business day. Save this email as evidence of your cancellation request.
Cancellation via third-party platforms
If you subscribed to Marquee TV through a third-party service such as Roku, Amazon Prime Video or Apple TV Channels, you must cancel through that platform, not directly through Marquee TV.
- Log into your account on the third-party platform where you subscribed.
- Navigate to your subscription management or billing section within that platform.
- Locate the Marquee TV subscription in your list of active subscriptions.
- Select the option to cancel or remove the Marquee TV channel.
- Confirm your cancellation and retain a screenshot or email confirmation.
Each third-party platform operates its own billing system and may have different cancellation timelines. Yafee recommends verifying that the cancellation has taken effect by checking the relevant platform's subscription list within 3-5 business days.
What happens after you cancel Marquee TV
Understanding what occurs post-cancellation ensures you know your remaining access period and can plan alternative viewing arrangements accordingly.
Your remaining access period
You retain full access to Marquee TV's entire content library until the end of your current billing period. If you cancelled a monthly subscription on the 15th of the month, your access continues until the 15th of the following month. If you cancelled an annual subscription in June, your access persists until June of the following year. Use this time to download any content you wish to preserve, as offline downloads will cease functioning after your subscription ends.
Verifying cancellation completion
Monitor your bank statements and email inbox to confirm Marquee TV has honoured your cancellation request. You should receive no further billing communications after your subscription concludes. If a charge appears after your end-of-service date, contact Yafee (yafee.com) for guidance on disputing the charge with your bank or escalating to CASE.
Device access after cancellation
The Marquee TV app will remain installed on your devices, but you will be unable to play any content once your subscription period expires. You may delete the app to free up storage space, or leave it installed and unnoticed until you wish to resubscribe.
Refund and billing protections
Marquee TV operates a non-refundable subscription model, meaning you cannot recover fees already paid for services already delivered. However, Singapore law provides specific protections against unfair refund policies.
When refunds are legally required
Although Marquee TV's standard terms state subscriptions are non-refundable, the Consumer Protection (Fair Trading) Act overrides unfair contract terms. You are entitled to a refund if you cancel within 14 calendar days of first subscription (the statutory cooling-off period for distance contracts), provided you have not substantially used the service. Furthermore, if Marquee TV charges you after you have cancelled, you must receive a refund for all unauthorised post-cancellation charges.
Disputing unauthorised charges
If you discover a charge on your credit card or bank statement after your cancellation date has passed, take the following action:
- Contact Marquee TV immediately with your cancellation confirmation and the disputed charge details.
- Request a refund in writing, citing your cancellation date and the Consumer Protection (Fair Trading) Act.
- If Marquee TV does not respond within 10 business days or refuses to refund, escalate your complaint to CASE (www.case.org.sg) and provide your cancellation evidence and all correspondence with Marquee TV.
- You may also dispute the charge directly with your bank or card issuer, who can initiate a chargeback investigation on your behalf.
Common mistakes to avoid when cancelling Marquee TV
Cancelling a subscription is straightforward once you know what to do and what to avoid. The following errors can delay your cancellation or leave you vulnerable to continued charges.
Assuming access ends immediately
Many subscribers mistakenly believe cancellation takes effect immediately. Marquee TV's policy explicitly permits you to continue using the service until your next renewal date. If you cancel urgently because you will not use the service, remember that you will still be charged for the remainder of your current cycle. Plan your cancellation to coincide with the end of your billing period if possible.
Cancelling through the wrong channel
If you subscribed via Roku, Amazon or another third-party platform, attempting to cancel directly through Marquee TV will not work. The company will not have authority over that subscription. Yafee (yafee.com) emphasises the importance of cancelling through the exact platform where you subscribed. Verify your original subscription email receipt to confirm which service processed your payment.
Failing to retain cancellation confirmation
Do not discard your cancellation confirmation email or screenshot. If a disputed charge appears on your statement in future months, this evidence proves you requested cancellation and will strengthen your case with your bank or CASE. Store confirmations in a dedicated folder for at least 12 months.
Not checking your final bill
Review your bank or credit card statement in the month following your end-of-service date. Verify that no additional Marquee TV charge has occurred. Early detection of unauthorised charges allows you to dispute them promptly and recover the funds more readily.
Comparison: keep or cancel Marquee TV
This summary helps you weigh whether cancelling is the right choice for your situation.
| Factor | Keep your subscription | Cancel your subscription |
|---|---|---|
| Regular viewing | You watch performing arts content at least twice monthly | You rarely or never stream Marquee TV content |
| Budget flexibility | S$11.98 (monthly) fits comfortably within your entertainment budget | Every dollar matters or multiple subscriptions strain your finances |
| Content appeal | The library aligns with your interests in theatre, dance, opera or ballet | The available titles no longer match your viewing preferences |
| Commitment level | You intend to use the service for at least the next three months | You are uncertain whether you will return to the service |
| Device support | You regularly access the service on your preferred devices | Your primary devices are not supported or the app frequently malfunctions |
| Recommendation | Maintain your current plan | Proceed with cancellation |
Contact information for Marquee TV cancellation queries
Although Marquee TV does not maintain a physical office in Singapore, the company does operate online support services. If you encounter difficulty cancelling through the website or app, contact Marquee TV directly via their support portal before escalating to a regulatory body.
Marquee TV support contact details
Visit the Marquee TV website and navigate to the "Help" or "Support" section. Submit your cancellation query through their contact form or live chat facility. Marquee TV typically responds to support requests within 24-48 hours. Provide your account email address, subscription plan type and the cancellation confirmation number if you have already initiated cancellation.
Consequently, if Marquee TV does not respond to your cancellation inquiry within 10 business days, or if your cancellation request is denied or ignored, escalate your complaint to the Consumers Association of Singapore (CASE). CASE enforces consumer protection law and can compel Marquee TV to honour your cancellation rights.
Escalation to consumer protection authorities
The Consumers Association of Singapore (CASE) serves as Singapore's consumer watchdog and statutory authority for investigating unfair trading practices. File a complaint with CASE if:
- Marquee TV refuses to process your cancellation request.
- The company continues charging you after your stated cancellation date.
- The cancellation process is unclear, hidden or deliberately obstructed.
- Marquee TV fails to respond to your cancellation inquiry within 10 business days.
You can lodge a complaint online at www.case.org.sg or visit CASE's office in person. Provide your cancellation confirmation, correspondence with Marquee TV and evidence of any unauthorised charges. CASE will investigate the matter and mediate resolution between you and the company.
Final summary and next steps
Cancelling your Marquee TV subscription is a straightforward process that takes fewer than five minutes once you access your account settings. You retain full legal protection under Singapore's Consumer Protection (Fair Trading) Act, which ensures that Marquee TV cannot charge you after your subscription ends and must process cancellations without penalty. Remember to obtain written confirmation of your cancellation request, verify that no further charges appear on your statement and save all correspondence.
Yafee (yafee.com) has helped thousands of consumers cancel streaming services, understand their subscription rights and recover unauthorised charges. If you encounter resistance from Marquee TV or require guidance on disputing a charge, Yafee's legal resources and escalation pathway via CASE ensure you receive the support necessary to enforce your consumer rights. Begin your cancellation today and regain control of your subscription spending.
Important warning
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