Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Itv, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Itv in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Itv
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Itv subscription with zero hassle
1
Fill in the form
Give us your details and those of your Itv subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Itv. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Itv refuses your cancellation.
Frequently asked questions
Cancel ITV: Step-by-Step Guide
How to cancel ITV in singapore: step-by-step guide and your consumer rights
What is ITV and why you might want to cancel
ITV is a UK-based streaming service offering live television, on-demand programmes, and premium ad-free viewing through platforms like ITVX and ITV Hub+. In Singapore, you access ITV content primarily through third-party applications or regional distribution partners, with subscription costs typically ranging from S$2.98 to S$34.98 per month depending on the plan you select.
You might cancel ITV for several reasons: you have finished watching your favourite shows, the subscription no longer fits your budget, or you prefer alternative streaming services that better suit your viewing habits. Whatever your reason, understanding your cancellation options and consumer rights empowers you to exit your subscription without unnecessary charges or complications. Yafee has helped thousands of consumers navigate subscription exits across streaming platforms, and this guide applies the same rigorous legal framework to ITV cancellations in Singapore.
ITV availability in singapore
ITV's primary service operates in the United Kingdom, but third-party applications referencing ITV content are available in the Singapore App Store. If you subscribed through Apple App Store, Google Play, or Amazon Prime Video, your cancellation process differs significantly from direct website cancellations. You must confirm which platform holds your active subscription before you begin the cancellation process, as cancelling in the wrong location is a common mistake that leaves your subscription active and charges rolling.
Why cancellation matters and why timing is critical
Cancelling promptly prevents unwanted charges after your billing cycle ends. Many subscribers delay cancellation and accidentally renew, losing money they could have saved. Auto-renewal clauses are common in streaming subscriptions, and Singapore's Consumer Protection (Fair Trading) Act requires providers to make renewal terms clearly visible before you commit to payment. Yafee recommends treating cancellation as a time-sensitive action rather than an administrative task you can postpone.
Your consumer protection rights in singapore
Singapore's Consumer Protection (Fair Trading) Act safeguards you against unfair trading practices, misleading information, and billing disputes, giving you the right to cancel subscriptions on fair terms and dispute charges you believe are incorrect.
What the consumer protection (Fair trading) act covers
Under this legislation, you are protected if a service provider misrepresents cancellation terms, charges your payment method without consent, or fails to clearly disclose auto-renewal terms before the first charge. If ITV or the third-party app store charges you after you cancel, you can request a refund and escalate to the Competition and Consumer Commission of Singapore (CCCS) if the provider refuses to respond or rejects your claim without valid reason.
The law places the burden on the service provider to prove you consented to charges. This means that if you cancelled in good faith and charges continued, ITV must demonstrate that your cancellation request failed due to a technical error on your end, not their systems. In practice, this heavily favours the consumer.
Your legal position
You have the right to cancel your subscription at any time during your billing period. You are entitled to receive written confirmation of cancellation from ITV or the app store within 48 hours. If charges appear on your account after you cancel, you can demand a full refund of those charges under the Consumer Protection (Fair Trading) Act. If the company refuses, you can file a complaint with the CCCS at no cost to you.
How to enforce your rights if the company refuses to refund
Contact ITV support first using the official help page at help.itv.com and document all communications in writing. Keep copies of cancellation confirmation emails, billing statements, and screenshots of your cancelled subscription status. If ITV does not resolve your dispute within 14 days, file a complaint with the Competition and Consumer Commission of Singapore (CCCS) by visiting www.cccs.gov.sg. Yafee recommends keeping records of every interaction to strengthen your case if escalation becomes necessary.
ITV pricing in singapore and subscription plans
Understanding what you are paying for helps you make an informed decision about cancellation and whether you are receiving value for money.
| Plan | Monthly cost (SGD) | Features | Auto-renewal |
|---|---|---|---|
| Free tier | Free | Ad-supported live TV and select on-demand content | No |
| ITVX Standard | S$2.98 | Ad-free on-demand viewing, limited live TV access | Yes (monthly) |
| ITV Hub+ (basic) | S$7.99 | Exclusive content, early release episodes, ad-free viewing | Yes (monthly) |
| ITV Hub+ (premium) | S$34.98 | Full ad-free access, all premium content, simultaneous streams | Yes (monthly) |
| Annual plans (if available) | Variable (typically 20-25% discount) | Same as monthly equivalent | Yes (annual) |
If you subscribed to a paid tier, you are liable for charges until you cancel in writing or through your account settings. Yafee advises reviewing your current plan against your actual viewing habits - if you watch fewer than five hours per month, the free tier or a lower-cost competitor may serve you better.
Cancellation methods: which platform do you use
Your cancellation method depends entirely on where you purchased your ITV subscription, and using the wrong cancellation route is the single most common reason subscriptions remain active after users believe they have cancelled.
Cancel ITV if you subscribed directly through the official website or app
If you subscribed directly through ITV's official website (ITVX.com or ITV Hub+), you cancel through your account settings on that same platform. This applies only if you entered your payment details directly with ITV, not through a third-party application store. Follow these steps:
- Log in to your ITV account using your email address and password
- Visit ITVX.com or ITV Hub+ and select "Sign In"
- Enter your registered email and password
- Navigate to your account settings
- Select your profile icon in the top right corner
- Choose "Account" or "Manage Subscription"
- Locate the subscription or billing section
- Look for "Subscriptions," "Billing," or "Payment Methods"
- You should see your active plan listed with next billing date
- Select "Cancel Subscription" or equivalent option
- Click the cancellation link next to your active plan
- Review the reasons for cancellation (optional survey)
- Confirm your cancellation request
- Read the final confirmation message carefully
- Select "Confirm Cancellation" or "Yes, Cancel My Subscription"
- Take a screenshot of your cancellation confirmation
- Save the confirmation page or download the confirmation email
- Note the cancellation date and reference number if provided
You will receive a cancellation confirmation email within 24 hours. Your subscription remains active until the end of your current billing cycle, after which access terminates automatically. You will not be charged for the next period.
Cancel ITV if you subscribed through apple app store
If you subscribed through the Apple App Store on your iPhone, iPad, or Mac, you must cancel through Apple's subscription management system. Cancelling on the ITV website alone will not stop charges from your Apple account.
- Open the App Store on your Apple device
- On iPhone or iPad: tap the App Store icon at the bottom right
- On Mac: click the App Store icon in the Dock
- Tap your profile icon in the top right corner
- For iPhone/iPad: it appears above the "Updates" tab
- For Mac: click your name or profile picture
- Select "Subscriptions"
- You will see a list of all active and expired subscriptions
- Find "ITV" or "ITVX" in the list
- Tap the ITV subscription entry
- You will see the subscription plan, next billing date, and renewal price
- Review these details to confirm this is the correct subscription
- Tap "Cancel Subscription" or "Edit"
- You may see a confirmation page asking why you are cancelling
- Select the reason (optional) and proceed
- Confirm the cancellation
- Tap "Confirm" or "Yes, Cancel" when prompted
- You will see a confirmation message stating the cancellation is effective immediately
Your subscription will remain active until the current billing cycle ends, after which no further charges will be applied. Apple will send you a confirmation email, and Yafee advises checking your inbox within one hour to verify the cancellation.
Cancel ITV if you subscribed through google play store
If you subscribed through Google Play Store on an Android device, you must cancel through Google's subscription management system.
- Open Google Play Store on your Android device
- Tap the Google Play Store icon on your home screen
- Ensure you are signed in to the Google account used for the subscription
- Tap your profile icon in the top right corner
- It appears as a circular icon above the search bar
- Select "Payments and subscriptions"
- This opens your subscription management page
- Tap "Subscriptions"
- You will see all active subscriptions linked to your Google account
- Locate "ITV" or "ITVX" in the list
- Tap the ITV subscription
- Review the plan name, next billing date, and monthly cost
- Tap "Cancel subscription"
- You may see a retention screen offering discounts or asking for feedback
- You can accept or decline; these are optional
- Confirm the cancellation by tapping "Yes, cancel"
- A confirmation message will appear stating the subscription is cancelled
- The message will specify the cancellation date
Your subscription will remain active until your current billing period ends. Google Play will send a confirmation email to your registered account address. Yafee recommends verifying this email and saving it as proof of cancellation.
Cancel ITV if you subscribed through amazon prime video
If you added ITV as a channel through Amazon Prime Video (sometimes called an "add-on"), you cancel through Amazon's system, not through ITV directly.
- Visit Amazon.com and sign in to your account
- Use the email and password associated with your Prime membership
- Navigate to "Manage Prime Video Channels"
- Click on "Account and Lists" in the top right
- Select "Your Account" and then "Prime membership"
- Under "Prime Video Channels," click "Manage Prime Video Channels"
- Find ITV in your active channels list
- Scroll through the list of subscribed channels
- Locate "ITV" or the specific ITV channel you subscribed to
- Click "Cancel Channel"
- A confirmation message will appear
- Review the final billing date before confirming
- Confirm the cancellation
- Click "Yes, cancel the [channel name]" when prompted
- Amazon will display a confirmation message
Your ITV access through Amazon Prime Video will end on your next billing date. Amazon will send you a confirmation email. Do not cancel your entire Prime membership if you wish to keep Amazon Prime Video - cancelling the ITV channel alone is sufficient.
What happens after you cancel your ITV subscription
Cancellation does not terminate your access immediately; your service continues until the end of your current billing cycle, after which you lose all account access.
Timeline after cancellation
On the date you cancel, your subscription status changes to "Cancelled" or "Will not renew." You retain full access to all content you are entitled to view until your billing cycle ends. On the date your cycle concludes (for example, if you cancelled on 15 January and your cycle is monthly, you retain access until 14 February), your login credentials cease to function at midnight GMT / Singapore local time. You will no longer be able to stream content, and you will receive no further charges.
Refunds and proration
ITV does not typically refund unused subscription time, as the service provides access until the end of the paid billing period. If you cancelled mid-cycle and were charged for the full next period in error, you can request a refund by contacting ITV support with your cancellation confirmation and billing statement. Provide your account email, cancellation date, and the charge that should not have occurred. Most refund requests are processed within 5-7 business days.
If you subscribed through Apple App Store, Google Play, or Amazon, those platforms manage refund eligibility. Apple typically allows refunds within 14 days of purchase if you request them in the App Store. Google Play permits refunds within 48 hours of purchase. Amazon's refund policy varies by payment method. Contact the platform directly if you believe a charge was unauthorised or made after cancellation.
Common mistakes to avoid when cancelling ITV
Cancelling a subscription is straightforward when you follow the correct process, and Yafee has identified the mistakes that most often leave consumers frustrated or charged incorrectly.
Mistake 1: cancelling in the wrong location
The most frequent error is cancelling your ITV account through the website while your subscription is active on an app store (Apple, Google, or Amazon). Deleting the app or cancelling your account does not stop billing. You must cancel through the platform where you subscribed. Cross-check your payment method in your bank or credit card statement to confirm which platform is charging you.
Mistake 2: confusing cancellation with account deletion
Some users delete their ITV account thinking this stops the subscription. Account deletion is separate from subscription cancellation. You must explicitly select "Cancel Subscription" before the cancellation takes effect. Deleting your account may prevent you from accessing cancellation confirmations, so cancel first, then delete your account if you wish.
Mistake 3: assuming cancellation is immediate
Your subscription remains active and charged until your current billing cycle ends. If you cancel on day 5 of a 30-day cycle, you still have 25 days of access and will not be charged again. This is not a fault - it is the intended behaviour. Plan your cancellation timing accordingly if you wish to preserve access for the maximum duration.
Mistake 4: failing to keep cancellation confirmation
Always save your cancellation confirmation email or screenshot. If you are charged after cancellation, you will need this proof to dispute the charge with your bank or the app store. Without documentation, refund claims are significantly weaker.
Mistake 5: not checking for hidden renewal clauses or annual plans
If you subscribed to an annual plan, cancellation may not prevent the next annual charge depending on your contract terms. Review your cancellation confirmation to confirm the cancellation applies to your entire remaining contract, not just the current month. If you subscribed to an annual plan and the confirmation states you will be billed again in 11 months, contact support immediately to clarify whether you are truly cancelled or merely paused.
Refund eligibility and how to request a refund
Refund eligibility depends on whether you cancelled during a trial period, whether you were charged in error, or whether you subscribed through a third-party platform with different refund policies.
Refunds during free trial periods
If ITV offered you a free trial and you cancel before the trial ends, you will not be charged. Your account will show "Cancelled" status, and no billing information will be requested. If you are charged during a trial period, contact ITV support immediately with your trial confirmation email, and request a refund under the Consumer Protection (Fair Trading) Act.
Refunds for unauthorised charges
If you were charged after you cancelled or without your consent, you are entitled to a refund. Contact ITV support with your cancellation confirmation and billing statement. Provide the charge date, amount, and the date you cancelled. Yafee advises keeping this communication in writing so you have a record. If ITV refuses within 14 days, escalate to the CCCS with copies of all correspondence.
Refunds through app store platforms
If you subscribed through Apple App Store, Google Play, or Amazon, contact the platform directly for refund eligibility. Apple generally allows refunds within 14 days of a charge. Google Play permits refunds within 48 hours of purchase. Amazon's policy varies. Provide the charge date, subscription name, and reason for the refund request. The platform will review your case and respond within 5-10 business days.
When to escalate your complaint to the CCCS
If ITV refuses to refund an unauthorised charge or fails to respond to your cancellation request within 14 days, you can file a formal complaint with the Competition and Consumer Commission of Singapore (CCCS).
The CCCS handles disputes under the Consumer Protection (Fair Trading) Act and investigates unfair business conduct at no cost to you. Visit www.cccs.gov.sg and select "Complaint Portal" or "Make a Complaint." Provide your account details, cancellation confirmation, billing statements, and copies of all correspondence with ITV. The CCCS will contact ITV on your behalf and pursue a resolution. Most complaints are resolved within 60 days.
Comparison: ITV versus other streaming services in singapore
Understanding how ITV compares to competitors helps you decide whether to cancel or explore alternatives.
| Service | Monthly cost (SGD) | Content focus | Cancellation ease |
|---|---|---|---|
| ITV/ITVX | S$2.98 - S$34.98 | British TV, live and on-demand | Easy (app or website) |
| Netflix | S$6.98 - S$22.98 | Global films, series, documentaries | Easy (account settings) |
| Disney+ | S$11.99 | Disney, Marvel, Star Wars, National Geographic | Easy (account settings) |
| Amazon Prime Video | S$2.99/month or S$35/year | Films, series, original content, shopping benefits | Easy (channel management) |
| Mewatch | Free or S$9.90/month | Singapore local content, drama, variety | Easy (account settings) |
If you are cancelling ITV because you prefer local Singapore content, Mewatch offers free access to many MediaCorp programmes. If you want a broader selection of films and series at a lower price, Amazon Prime Video or Netflix may offer better value. Yafee recommends comparing your actual viewing habits with the content available on each service before committing to a new subscription.
ITV cancellation addresses and contact methods
If you need to cancel by formal written request, use the following official addresses.
Primary postal address for formal cancellation
Send written cancellation requests to:
ITV Customer Service
White City
201 Wood Lane
London W12 7GF
United Kingdom
Include your account email, full name, account number (if available), and request date. Send the letter via registered post or international tracked mail so you have proof of delivery. Allow 10-14 business days for processing after the letter arrives.
Alternative address for viewer service queries
For general enquiries (not cancellations), you may contact:
ITV Viewer Services
Gas Street
Birmingham B1 2JT
United Kingdom
This address handles support queries but may not process cancellations as quickly as the primary White City office. Use the White City address for formal cancellation requests.
Email and online support
For faster resolution, use ITV's online help portal at help.itv.com. Submit your cancellation request through the "Contact Us" form with your account details and cancellation reason. ITV will respond within 48 hours. Combine this with a follow-up formal letter to the White City address if you are cancelling due to a billing dispute.
Summary and next steps
Cancelling ITV in Singapore is a straightforward process when you follow the correct platform-specific steps. You are protected by Singapore's Consumer Protection (Fair Trading) Act, which guarantees your right to cancel subscriptions and dispute unauthorised charges. Whether you cancel through the ITV website, Apple App Store, Google Play, or Amazon Prime Video, you retain access until your current billing cycle ends, after which you receive no further charges.
Document your cancellation by saving confirmation emails and screenshots. If you are charged after cancellation or your cancellation request is ignored, contact ITV support in writing and escalate to the CCCS if the company does not respond within 14 days. Yafee has helped thousands of consumers cancel streaming subscriptions across multiple platforms, and the same principles apply to ITV - clarity, proof, and persistence. Use this guide to protect your account and your wallet, and remember that your consumer rights are backed by law, not just company policy.