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Frequently asked questions
Cancel iFollow: The Right Way to Stop Charges
How to cancel iFollow: your complete guide for singapore subscribers
What is iFollow and when you should cancel
iFollow is a subscription-based streaming platform that delivers live and on-demand football coverage from lower-league clubs across the UK and Europe. The service charges monthly or per-match fees, converted to SGD at checkout, and targets supporters who want access to exclusive club footage and commentary unavailable on mainstream broadcasters. If your subscription no longer serves your viewing habits, or you subscribed for a specific season or tournament that has ended, you should cancel to stop recurring charges from processing. Many Singapore subscribers use iFollow seasonally and cancel when their interest in a particular club or competition drops.
Typical subscription patterns and why cancellation matters
You may have signed up to watch a specific club's full season, a playoff tournament, or a short-term promotional period. Once that window closes, your monthly or seasonal subscription will renew automatically unless you actively cancel. The longer you delay cancellation after losing interest, the more unnecessary charges accumulate on your account. By understanding how iFollow bills and where you subscribed, you can cancel efficiently and reclaim control of your spending.
Your consumer rights and legal protections in singapore
Singapore's consumer protection (Fair trading) act and digital services
Singapore's Consumer Protection (Fair Trading) Act protects your rights when you enter into transactions with businesses, including subscription services. However, digital services that provide immediate online access (such as streaming platforms) are explicitly exempt from the standard 14-day cooling-off period under the Consumer Protection (Fair Trading) Act. This exemption means that once you access iFollow's service, you cannot simply withdraw from the contract within 14 days and reclaim full payment.
Despite this exemption, you retain substantial protections. Your statutory rights cover accurate billing information, transparent contract terms, fair dispute resolution, and protection against unauthorised charges. If iFollow misrepresents subscription costs, fails to provide clear cancellation terms, or charges your account without authorisation, you have grounds to dispute the transaction and demand a refund through your bank or credit card issuer.
Your legal position when cancelling iFollow
You have the right to cancel your subscription at any time, provided you follow iFollow's stated cancellation procedure. Once you submit a valid cancellation request through the official website or app, your subscription must cease at the end of your current billing cycle or immediately, depending on iFollow's terms. You are not entitled to a pro-rata refund for unused portions of your subscription (unless you discover a technical fault or unauthorised billing), because digital access services are used instantly and cannot be "returned." However, if you detect a billing error, duplicate charge, or unauthorised transaction on your account, escalate the matter to your bank, credit card company, or the Consumers Association of Singapore (CASE) for investigation and potential recovery.
How to cancel iFollow via the website
Step one: log into your iFollow account
Visit the iFollow website and enter your email address and password to access your account dashboard. If you have forgotten your password, click the "Forgot Password" link and follow the reset instructions sent to your email. Logging in through the official website (rather than the app) gives you clearer on-screen confirmation of cancellation and allows you to take screenshots for your records.
Step two: locate your subscription management section
Once logged in, look for the menu icon, usually displayed as three horizontal lines in the top-right corner or in the top navigation bar. Click on this menu and search for options labelled "Billing," "Subscription," "Account," "Settings," or "Manage Membership." The exact label depends on which club's iFollow platform you are using, as different EFL clubs host their own versions of the service.
Step three: find your active subscription
Navigate to the subscription or billing section. You will see a list of your active and past subscriptions, along with renewal dates and amounts. Identify the subscription you want to cancel and confirm it matches your current billing cycle. Note the renewal date, as this is when your next charge would occur if you do not cancel today.
Step four: select the cancel or manage option
Click on the subscription entry and select "Cancel Subscription," "Stop Membership," "Manage Subscription," or similar wording. Some platforms prompt you to provide feedback on why you are cancelling; this step is optional and does not affect the cancellation process. Answer only if you wish to provide the company with feedback.
Step five: confirm your cancellation request
iFollow will display a confirmation screen asking you to verify the cancellation. Click the final confirmation button (usually labelled "Yes, Cancel," "Confirm Cancellation," or "Cancel Subscription"). Take a screenshot of the confirmation message immediately, as this serves as your proof of cancellation. Many disputes arise because subscribers lack written evidence of their cancellation request.
Step six: verify the cancellation email
Check your email inbox (and spam folder) for a cancellation confirmation from iFollow within 5 to 10 minutes. This email should confirm the cancellation date, your subscription reference number, and the date when your access will end. Save this email permanently; it is your primary proof of cancellation if you later dispute a charge.
How to cancel iFollow via the mobile app
Cancelling on iOS
If you subscribed through the Apple App Store, you must cancel through your Apple ID settings, not through the iFollow app itself. On your iPhone or iPad, open the Settings app, tap your name at the top, select "Subscriptions," find iFollow in the list, and tap "Cancel Subscription." Confirm the cancellation when prompted. You will receive a confirmation email from Apple and iFollow confirming the cancellation.
Cancelling on android
If you subscribed through the Google Play Store, open the Google Play app, tap your profile icon, select "Payments and subscriptions," click "Subscriptions," find iFollow, and select "Cancel subscription." Confirm the cancellation. Google will send you a confirmation, and iFollow may also email you to confirm the cancellation.
Why app-store cancellations differ from website cancellations
When you subscribe through an app store, the app store (Apple or Google) acts as the intermediary between you and iFollow. This means your payment method is managed by the app store, not directly by iFollow. Consequently, you must cancel through the app store's settings, not the iFollow website or app interface. Attempting to cancel through iFollow's website alone will not stop app-store subscription charges. Always check where you originally subscribed before choosing your cancellation method.
What happens after you cancel iFollow
Your access and billing after cancellation
Once you cancel, your access to iFollow typically ends immediately or at the end of your current billing cycle, depending on iFollow's terms and the timing of your cancellation request. If you cancel before your next renewal date, no further charges will be processed. If you cancel partway through a billing cycle, you will not receive a pro-rata refund; however, your access will not be cut off until the cycle ends. Verify the exact cancellation date in your confirmation email to avoid confusion about when your account closes.
Monitoring your bank statement after cancellation
Check your bank or credit card statement in the weeks following your cancellation to confirm that no further charges appear. Subscription services occasionally fail to process cancellation requests due to technical errors or administrative delays. If a charge appears on your statement after your confirmed cancellation date, contact iFollow's support team immediately and provide your cancellation confirmation email and screenshot. If iFollow does not respond within 7 days, escalate the matter to your bank or credit card issuer and request a chargeback or transaction reversal.
Refunds and billing disputes
When you may qualify for a refund
iFollow does not typically offer refunds for unused portions of subscriptions, as the service involves immediate digital access. However, you may qualify for a refund or credit in the following circumstances: if you detect a duplicate charge on your account, if you were billed for a subscription you did not authorise, if a technical fault prevented you from accessing the service, or if the service was misrepresented at the point of purchase.
How to dispute a billing error through your bank
If iFollow charges your account after you have successfully cancelled, or if you identify an unauthorised charge, contact your bank or credit card issuer immediately. Provide your cancellation confirmation email, screenshot, and statement showing the disputed charge. Your bank can initiate a chargeback investigation and may recover the funds within 30 to 90 days. Inform iFollow of the dispute in writing (via email) at the same time, so the company knows you are challenging the charge formally.
Escalating complaints to the consumers association of singapore
If iFollow refuses to acknowledge your cancellation or disputed charge, and your bank cannot recover the funds, lodge a complaint with the Consumers Association of Singapore (CASE). CASE is Singapore's official consumer watchdog and handles disputes involving unfair trading practices, misleading billing, and breach of contract. You can file a complaint online at case.org.sg or visit their office. Include your cancellation email, payment receipts, and all correspondence with iFollow. CASE can mediate the dispute and, if necessary, refer the matter for legal action.
Pricing and subscription comparison
IFollow subscription tiers and costs
| Subscription type | Typical cost (SGD) | Billing cycle | Access scope |
|---|---|---|---|
| Monthly pass | SGD 15-25 | Monthly, auto-renewing | Recommended for casual viewers |
| Per-match pass | SGD 3-8 | One-time purchase | Single match access only |
| Season subscription | SGD 80-150 | Annual | Full season access for one club |
| Multi-club pass | SGD 40-80 | Monthly, auto-renewing | Access to multiple EFL clubs |
Costs vary depending on which club you subscribe to and current promotional rates. Always check the exact renewal date and amount before confirming a purchase. Yafee recommends reviewing your subscription terms at the point of sign-up so you know the precise cost and cancellation deadline relevant to your account.
Common mistakes that delay your cancellation
Mistake one: cancelling through the wrong platform
Many subscribers attempt to cancel through the iFollow website when they actually subscribed via the Apple App Store or Google Play. App-store subscriptions cannot be cancelled through the iFollow website; you must cancel in your app-store settings. Verify your original payment method (email receipt or credit card statement) before cancelling to ensure you use the correct platform.
Mistake two: not saving your cancellation confirmation
Without a screenshot or confirmation email, you have no proof that you requested cancellation. If a charge appears later, iFollow can claim they have no record of your request. Screenshot the confirmation page and save the cancellation email in a dedicated folder. These documents are essential if you need to dispute a charge with your bank or lodge a complaint with CASE.
Mistake three: assuming cancellation is instant
Some subscribers believe that clicking "cancel" immediately stops their access and billing. In reality, most subscriptions remain active until the end of the current billing cycle. If you cancel on the 10th of a month but your renewal date is the 25th, you will still be charged on the 25th unless your cancellation takes effect before that date. Check your confirmation email for the exact access-end date.
Mistake four: ignoring the fine print on refunds
iFollow's terms explicitly state that digital services are not eligible for refunds once accessed. Many subscribers assume they can demand a pro-rata refund for unused days or weeks. You cannot. Your only recourse is to dispute unauthorised or erroneous charges through your bank. Read the terms carefully at cancellation so you know what to expect.
Yafee's checklist: ensuring your cancellation is complete
- Log into your iFollow account and verify you are on the correct platform (website, Apple App Store, or Google Play).
- Locate and click the cancellation option in your subscription or billing settings.
- Take a screenshot of the cancellation confirmation page immediately.
- Note the date when your access and billing will end (displayed in the confirmation).
- Wait 5 to 10 minutes and check your email (including spam folder) for a cancellation confirmation from iFollow.
- Save the confirmation email permanently; do not delete it for at least 12 months.
- Set a phone reminder for one week before your expected renewal date to verify that no charge has appeared on your bank statement.
- If a charge appears after cancellation, contact iFollow support immediately and provide your confirmation email.
- If iFollow does not respond within 7 days, escalate the matter to your bank or credit card issuer and request a chargeback.
- If your bank cannot resolve the dispute, lodge a complaint with the Consumers Association of Singapore (CASE).
When to cancel versus when to keep your iFollow subscription
| Cancel if... | Keep if... |
|---|---|
| Your club's season has ended | You regularly watch matches every week |
| You have lost interest in lower-league football | Your club is in an active promotion or playoff race |
| You have found alternative coverage through free or cheaper services | You value exclusive commentary and behind-the-scenes club content |
| You are experiencing billing issues or poor streaming quality | The subscription cost is reasonable relative to your viewing frequency |
| You signed up for a one-off event that has already occurred | You want to track your club's form across multiple competitions |
| Money is tight and you need to cut discretionary spending | You are a season-ticket holder seeking additional match angles and analysis |
Contact iFollow for billing and cancellation support
IFollow's billing and support address
If you encounter technical issues during cancellation or have questions about your billing, contact iFollow's support team via the website contact form or email. The primary cancellation and billing address for iFollow is based in the United Kingdom:
iFollow Customer Support
EFL iFollow
The Football League
3 Shortlands
Hammersmith
London W6 8DA
United Kingdom
Send cancellation disputes or billing inquiries to this address via registered mail if you require a formal record. Include your account email, subscription reference number, and a clear description of the issue. Allow 10 to 14 business days for a response.
Finding your club-specific support channel
Because iFollow is operated by individual EFL clubs, your specific club may have its own support email or contact form. Log into your account and check the "Help" or "Contact Us" section to locate your club's direct support line. This route is often faster than contacting the central iFollow address, as your club's team can resolve billing issues more directly.
Why choose yafee for subscription cancellation guidance
Yafee specialises in helping consumers navigate subscription cancellations across entertainment, streaming, and digital services. Our legal team understands Singapore's Consumer Protection (Fair Trading) Act and how it applies to digital platforms like iFollow. Yafee has helped thousands of consumers cancel subscriptions, dispute erroneous charges, and recover funds through escalation to banks and CASE.
We provide clear, step-by-step procedures that ground your rights in law, ensuring you know exactly what you are entitled to and how to enforce it. If you face resistance from iFollow, Yafee can guide you through the formal dispute process and help you build a case for escalation. Whether you are cancelling due to loss of interest, cost concerns, or billing errors, Yafee ensures your cancellation is documented, confirmed, and protected.
Visit yafee.com today to explore our full range of subscription management guides and dispute resolution support. Yafee has a 4.5-star rating from Singapore subscribers who have successfully cancelled and recovered funds through our systematic approach. Trust Yafee to make your cancellation straightforward, legally sound, and outcome-focused.
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