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Frequently asked questions
Cancel Crave: The Right Way to Manage Your Subscription
How to cancel Crave in singapore: your rights, steps, and refund options
Why you might cancel Crave and what you should know first
Crave is a premium streaming service based in North America, offering films, television series, and exclusive content from HBO and Showtime. If you subscribed while travelling, through a VPN, or via a third-party platform, you may now want to cancel and stop paying. Understanding your cancellation options and your legal protections under Singapore law puts you firmly in control of your subscription and your money.
Overview of Crave streaming service
Crave operates primarily as a Canadian streaming platform, though users in Singapore can access it through international accounts or VPN services. The service specialises in premium television, exclusive original productions, and licensed films from major studios. You can subscribe directly through Crave's website or through third-party channels including Apple App Store, Google Play, Amazon Prime Video Channels, and Roku.
Billing occurs in Canadian dollars (CAD) or US dollars (USD) depending on your account setup. Crucially, Crave is not officially licensed for distribution in Singapore, meaning your terms of service may differ from standard agreements, and you should verify your cancellation rights before proceeding.
Common reasons to cancel Crave
You might cancel because content no longer meets your interests, subscription costs have become unaffordable, you are relocating to a region where the service is restricted, or you have found a more cost-effective alternative. Yafee recognises that subscription management requires active decision-making. Cancelling before your next billing date prevents unwanted charges and releases funds for other priorities.
Your consumer rights and what they mean for you in singapore
Singapore's Consumer Protection (Fair Trading) Act 1975 establishes clear protections for all consumers purchasing goods and services, including digital subscriptions such as Crave.
Your legal position under singapore law
The Consumer Protection (Fair Trading) Act requires suppliers to act fairly, honestly, and transparently. This means Crave must clearly disclose its cancellation policy, billing terms, and automatic renewal dates before you complete your purchase. If Crave's terms are vague, if the company charges you after you have cancelled, or if the service is materially defective, you have grounds to lodge a formal complaint with the Consumers Association of Singapore (CASE), Singapore's official consumer enforcement body.
Document all communications with Crave, including email confirmations, screenshots of your account dashboard, and payment records. This evidence becomes critical if you need to escalate a dispute with CASE or your bank.
Your right to refunds and dispute resolution
Crave's stated policy typically does not offer refunds for partially used subscription periods. Nevertheless, Singapore consumer law may entitle you to a refund if Crave fails to deliver the service as promised, the service is substantially defective, or the cancellation terms were not disclosed clearly and fairly before purchase. If Crave continues charging you after cancellation, you have a legal right to dispute the charge with your bank or payment provider and request a chargeback.
Yafee advises documenting every step of your cancellation process to establish a clear record of your intent to cancel and the date you submitted your request.
How to cancel Crave based on your subscription method
Your cancellation steps depend on whether you subscribed directly through Crave or through a third-party platform like Apple, Google, or Amazon.
Cancelling a direct Crave subscription via the website
If you signed up directly on Crave's website using your email address and a payment card, follow these steps to cancel immediately.
- Visit the official Crave website and log in to your account.
- If you cannot remember your password, click the "Forgot password" link and reset it via the email address associated with your account.
- Ensure you are logging into the correct regional version of the Crave platform.
- Navigate to your account settings from the main menu.
- Look for a menu icon (three horizontal lines) or a profile icon in the top-right corner of the page.
- Select "Account," "Settings," or "My Account" from the dropdown menu.
- Find and select the "Subscriptions" or "Billing" section.
- You will see a list of all active subscriptions attached to your account.
- Locate the subscription you wish to cancel and examine the next billing date.
- Click "Cancel subscription" or "Manage subscription" next to your Crave plan.
- Crave may display a retention offer or ask you to confirm your reason for cancellation.
- Proceed by selecting "Confirm cancellation" or similar button.
- Receive and save your cancellation confirmation email.
- Crave will send you an email confirming that your subscription has been cancelled.
- Take a screenshot of this email and your account dashboard showing that the subscription is no longer active.
- Save this confirmation in a secure folder for your records.
Cancelling Crave via apple app store
If you subscribed to Crave through the Apple App Store on an iPhone, iPad, or Mac, you must cancel through your Apple account settings, not through the Crave app itself.
- Open the Settings app on your iOS or macOS device.
- On iPhone or iPad, tap "Settings" from your home screen.
- On a Mac, click the Apple menu and select "System Preferences."
- Tap or click your Apple ID at the top of the screen.
- Sign in with your Apple ID and password if prompted.
- Select "Subscriptions" or "Media & Purchases."
- You will see a list of all active subscriptions managed through your Apple account.
- Tap on the Crave subscription in the list.
- Review the renewal date and plan details.
- Tap "Cancel subscription" and confirm your cancellation.
- Apple will display your cancellation effective date.
- Screenshot this confirmation and save it alongside your Crave account records.
Cancelling Crave via google play store
If you subscribed through the Google Play Store on an Android device, cancel directly through your Google account subscription settings.
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top-right corner.
- Select "Manage subscriptions" from the menu.
- You will see all active subscriptions linked to your Google account.
- Tap on the Crave subscription.
- Review the renewal date and all plan details.
- Tap "Cancel subscription" and select your reason for cancellation.
- Google will ask for feedback but will not prevent your cancellation.
- Confirm cancellation and save your confirmation details.
- Take a screenshot showing your subscription has been cancelled and note the effective date.
Cancelling Crave via amazon prime video channels
If you subscribed to Crave as an add-on channel through Amazon Prime Video, cancel through your Amazon account.
- Visit the Amazon website or open the Amazon Prime Video app.
- Log in with your Amazon account credentials.
- Go to "Account" and select "Your Subscriptions and Memberships."
- On the Prime Video app, tap "Account" and then "Manage Prime Video Channels."
- Find Crave in your active channels list.
- You will see the renewal date and current subscription status.
- Click or tap "Cancel Channel" or "Cancel Subscription."
- Amazon may offer a discount or extension; you can decline and proceed with cancellation.
- Confirm your cancellation and retain the confirmation page.
- Screenshot the cancellation confirmation showing that Crave is no longer an active channel.
Refund eligibility and how to request a refund
Crave's standard policy does not provide refunds for partially used subscription periods; however, you may be entitled to a refund under Singapore law in specific circumstances.
When you qualify for a refund in singapore
You may claim a refund if any of the following apply: (1) Crave continues to charge you after you have cancelled and submitted clear cancellation notice; (2) the service is substantially defective or unavailable, preventing you from accessing the promised content; (3) Crave failed to disclose cancellation terms or renewal dates clearly before you subscribed; (4) you cancelled within a cooling-off period that Crave should have offered but did not.
Yafee recommends submitting a refund request in writing to Crave with clear evidence: your cancellation date, screenshots of your cancelled subscription status, and copies of all charges after cancellation.
How to request a refund from Crave
- Contact Crave's customer support via email or online contact form.
- Search for "Crave support" or "Contact us" on the Crave website.
- Use the online chat option if available, or submit a detailed support ticket explaining your refund request.
- Provide clear documentation in your request.
- Include screenshots of your cancelled subscription, your cancellation email, and all charges after cancellation.
- State the dates, amounts, and transaction IDs for any disputed charges.
- Explain clearly why you believe you are entitled to a refund under your purchase agreement or Singapore consumer law.
- Keep copies of all correspondence.
- Save every email, chat transcript, and support ticket number.
- Note the date and time of each contact attempt.
- If Crave refuses your refund request, escalate to your payment provider or bank.
- Contact your credit card issuer or bank and request a chargeback or dispute for unauthorised charges.
- Provide your bank with all documentation of your cancellation and refund request to Crave.
- If your bank declines, lodge a complaint with the Consumers Association of Singapore (CASE).
- CASE is Singapore's official consumer protection and enforcement body.
- Submit a formal complaint with all evidence of your cancellation, the charges, and your communications with Crave.
- CASE will investigate and pursue resolution on your behalf at no cost.
What happens after you cancel Crave
Cancellation does not take effect immediately; you retain access to Crave content until the end of your current billing period.
Your access and account status after cancellation
Once you cancel, Crave will allow you to watch content until 11:59 PM on your final billing date. You will receive reminder notifications as this date approaches. After that date, your account will be deactivated and you will no longer be able to stream any Crave content. Your account information and watch history will remain in Crave's system, meaning you can reactivate your subscription at any time without rebuilding your profile.
Verifying that charges have stopped
Monitor your payment method for 30 days after cancellation to confirm that no further charges appear. If Crave or your payment processor charges you after your final billing date, immediately dispute the charge with your bank and contact Crave support with evidence of your cancellation. Yafee emphasises that you should never ignore unexpected charges; respond within 60 days to protect your consumer rights.
Pricing overview and subscription tiers
Understanding Crave's pricing helps you assess whether the service justifies its cost and informs your cancellation decision.
| Subscription tier | Monthly price (CAD) | Included content | Number of screens |
| Crave | CAD $9.99 | HBO, Showtime, films, and originals | 1 concurrent screen |
| Crave + Movies + HBO | CAD $19.99 | All Crave content plus premium films and HBO series | 2 concurrent screens |
| Crave + Movies + HBO + Starz | CAD $24.99 | Full library including Starz originals | 4 concurrent screens |
| Bundle with other Canadian services | Variable (CAD $39.99+) | Crave bundled with Shaw Media or Bell services | Varies by bundle |
Prices are displayed in Canadian dollars; if you pay from Singapore, your card may be charged in SGD or USD depending on currency conversion. Check your payment statement to confirm the exact amount in your local currency.
Common cancellation mistakes to avoid
Cancelling a streaming subscription is straightforward when you follow the correct steps, but small oversights can leave you paying unnecessarily.
Mistake one: deleting the app instead of cancelling the subscription
Removing the Crave app from your device does not cancel your subscription. Your billing will continue until you formally cancel through your account settings or payment platform. Always cancel through your account dashboard or subscription manager before deleting the app.
Mistake two: missing the cancellation deadline
If you cancel after your renewal date has passed, you may be charged for another full billing period. Check your renewal date before you cancel. If you have already been charged for a period you did not intend to purchase, contact Crave support immediately and explain the timing issue; they may issue a courtesy refund.
Mistake three: failing to cancel through all subscription channels
If you hold multiple Crave subscriptions (for example, one via Apple and one via Amazon), you must cancel each subscription separately. Cancelling one does not automatically cancel the others. Log into each platform individually and confirm each cancellation.
Mistake four: not saving cancellation confirmation
Always save your cancellation confirmation email and screenshots of your account showing the subscription is no longer active. Without this evidence, you cannot prove cancellation if a dispute arises later.
Checklist for successful Crave cancellation
Use this checklist to ensure you cancel Crave completely and without unexpected charges.
| Task | Status | Notes |
| Identify your subscription method (direct, Apple, Google, Amazon, etc.) | ☐ | Check your confirmation email or payment statement |
| Log in to the appropriate platform and locate your subscription | ☐ | Use "Forgot password" if needed |
| Note your next billing date before cancelling | ☐ | Screenshot this date for your records |
| Click "Cancel subscription" and confirm cancellation | ☐ | Do not close the page until you see a confirmation message |
| Save cancellation confirmation email and screenshots | ☐ | Create a folder or PDF document for your records |
| Monitor your payment method for 30 days after cancellation | ☐ | Report any unexpected charges to your bank immediately |
Comparing Crave with alternatives
Before you cancel, consider whether an alternative streaming service might better suit your needs and budget.
| Service | Monthly price (SGD) | Primary content | Available in Singapore |
| Netflix | SGD $6.98-$19.98 | Films, series, documentaries, originals | Yes |
| Disney Plus | SGD $11.98 | Disney, Pixar, Marvel, Star Wars | Yes |
| Amazon Prime Video | SGD $2.99 (monthly) or SGD $14.99 (annual) | Films, series, Prime original content | Yes |
| HBO Max (or Max) | Not officially available | HBO series, Warner Bros. films, originals | No (VPN required) |
| Crave | CAD $9.99-$24.99 (approx. SGD $10-$27) | HBO, Showtime, Canadian originals | No (VPN required) |
If you need HBO content, Netflix or Amazon Prime Video are more affordable and officially licensed in Singapore. Yafee helps thousands of consumers cancel Crave and transition to locally available services with no billing disruption.
How to contact Crave and escalate disputes
If you encounter problems cancelling Crave or disputing charges, use these official contact methods and escalation routes.
Contacting Crave support directly
Visit the Crave website and select "Contact us" or "Help." You can submit a support ticket, use live chat during business hours, or email [email protected] with your account details, the issue you are facing, and any supporting documentation.
Escalating to the consumers association of singapore (CASE)
If Crave refuses your cancellation, refund, or dispute resolution, file a formal complaint with CASE, Singapore's official consumer protection enforcement body. CASE investigates complaints at no cost to you and can compel companies to comply with consumer law. Submit your complaint online at www.case.org.sg or contact CASE directly by phone or in person at their office in Singapore.
Disputing charges with your bank
Contact your bank or credit card issuer immediately if Crave charges you after cancellation. Request a chargeback or dispute for unauthorised charges. Provide your bank with evidence of your cancellation and all communications with Crave. Banks typically investigate and resolve disputes within 30 to 60 days.
Yafee advises keeping all documentation in one place: cancellation emails, screenshots, bank statements, and correspondence with Crave or your bank. This evidence is critical if you need to escalate a dispute.
Your legal rights summary and next steps
You have clear legal rights under Singapore's Consumer Protection (Fair Trading) Act 1975. Crave must disclose its cancellation policy fairly, allow you to cancel without obstruction, and cease charging you once you have cancelled. If Crave fails to honour these obligations, you can request a refund, dispute charges with your bank, or file a complaint with CASE.
Follow the cancellation steps for your subscription method (direct, Apple, Google, or Amazon), save your confirmation, and monitor your payment method. If unexpected charges appear after cancellation, contact Crave support immediately and escalate to your bank or CASE if necessary.
Yafee has helped thousands of consumers cancel streaming subscriptions and recover overcharged amounts through clear documentation and assertive dispute resolution. By following this guide, you protect your rights, avoid unwanted charges, and regain control of your subscription spending in Singapore.