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Frequently asked questions
Cancel Chorki: The Right Way to Manage Your Subscription
How to cancel Chorki in singapore: your rights and step-by-step process
Why you might cancel Chorki and what to expect
Chorki is a subscription streaming service operated by Mediastar Limited, delivering Bangladeshi films, dramas and original content to viewers across Asia, including Singapore. You access it via web browsers, mobile applications or selected digital platforms, and you retain full control to pause or cancel at any time.
You might cancel Chorki if your viewing habits have changed, you have moved to a competing streaming platform, or you want to reduce your monthly subscription costs. The process is straightforward when you know the correct steps and understand your rights under Singapore consumer law. Yafee has helped thousands of consumers navigate subscription cancellations with confidence, and this guide walks you through every stage-from cancellation methods to refund eligibility and your legal protections.
Common reasons to cancel
You may cancel if you are not using the service regularly, prefer alternative content libraries, want to manage your subscription expenses, or are dissatisfied with streaming quality or content selection. You incur no penalty for cancelling early, though you will typically retain access until the end of your current billing period. Once your paid period expires, your account closes automatically.
What you need to prepare
Gather your login credentials or note the platform through which you subscribed (App Store, Google Play, or Chorki's website). Check your most recent bank statement or email receipt to confirm the billing merchant and payment method. This preparation takes 2 minutes and eliminates confusion during cancellation.
Current pricing for Chorki in singapore
Chorki's pricing varies by region and subscription tier, and rates may change without advance notice. The table below shows typical pricing structures, but you must verify current rates in your local App Store or on Chorki's official website before making your cancellation decision, as currency conversions and regional adjustments apply.
| Plan type | Typical price (regional) | Billing cycle | Best for |
|---|---|---|---|
| Basic | SGD $4-6 equivalent | Monthly | Single user, standard quality |
| Premium | SGD $6-8 equivalent | Monthly | Multiple simultaneous streams, HD quality |
| Annual plan | 30-40% discount on yearly rate | 12 months | Best value if you commit long-term |
| Free trial | SGD $0 | 7-14 days (varies) | New users testing the service |
Important note: Singapore App Stores may display prices in SGD, but some older listings show USD or BDT (Bangladeshi Taka). Always verify the currency and conversion rate before confirming cancellation, as refund eligibility often depends on the original payment terms and regional billing rules.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act provides you with robust protections when you purchase goods and services, including digital subscriptions like Chorki. Understanding these rights strengthens your position if a cancellation or refund dispute arises.
What the law guarantees you
The Consumer Protection (Fair Trading) Act requires merchants to describe what they are selling honestly and to provide services as promised. If Chorki misrepresents content availability, charges you after you have cancelled, or fails to deliver access during your paid subscription period, you have legal grounds to complain and seek remedies. The legislation also prohibits unfair contract terms that would disadvantage you unreasonably.
Cooling-off rights for distance purchases (such as online subscriptions) typically apply, giving you a window to withdraw from the contract. However, digital content that you accessed immediately upon purchase may be excluded from cooling-off protection. This means if you activated Chorki as soon as you subscribed, you cannot claim a change-of-mind refund. Nevertheless, if the service is faulty, performs below the standard promised, or you were misled about what you were purchasing, your statutory rights remain intact.
Your legal position
You have the right to cancel Chorki at any time without penalty. You are entitled to access the service until the end of your paid billing period. If Chorki continues to charge you after cancellation, you can demand a refund and lodge a complaint with the Consumers Association of Singapore (CASE) or Enterprise Singapore. The burden of proof that you properly cancelled rests with you, so always retain cancellation confirmations and screenshots.
Escalation if Chorki refuses your cancellation
If Chorki refuses to honour your cancellation request, processes no refund when you believe you are entitled to one, or continues charging you after you have cancelled, contact the Consumers Association of Singapore (CASE). CASE investigates complaints, mediates disputes and enforces consumer rights on your behalf. You can file a complaint online at case.org.sg or call their hotline. Yafee recommends documenting every interaction with Chorki-save email confirmations, screenshots of your account, and bank statements-before escalating to CASE.
How to cancel Chorki: step-by-step instructions
Your cancellation method depends on how you subscribed-directly through Chorki's website, via the Apple App Store, or through Google Play. Follow the correct procedure for your subscription platform to ensure your cancellation is processed and recorded.
Cancel via chorki's website or web app
- Log in to your Chorki account using your email and password.
- Visit the official Chorki website or access the web player.
- Enter your credentials in the login form.
- Navigate to your account settings or profile menu.
- Look for "Account," "Settings," or "Profile" in the top-right corner or hamburger menu.
- Click to open your account management dashboard.
- Find the subscription or billing section.
- Select "Subscription," "Billing," "Payment Methods," or "Manage Subscription."
- You will see your current plan and next billing date.
- Select the option to cancel or unsubscribe.
- Click "Cancel Subscription" or "Unsubscribe."
- Chorki may ask why you are cancelling-this feedback is optional.
- Confirm your cancellation.
- Review the final confirmation screen.
- Click "Confirm Cancellation" or "Yes, Cancel My Subscription."
- Save your cancellation confirmation.
- Screenshot the confirmation page or download any confirmation email Chorki sends.
- Note the date and confirmation reference number if provided.
Cancel a subscription from the apple app store
- Open the Apple App Store on your iPhone, iPad or Mac.
- Tap or click your profile icon in the top-right corner.
- Select "Subscriptions" from the menu.
- You will see all active subscriptions linked to your Apple ID.
- Find Chorki in your active subscriptions list and tap it.
- Chorki will appear under "Active" if your subscription is current.
- Tap "Cancel Subscription" or "Edit Subscription."
- Apple will ask you to confirm the cancellation.
- Select "Confirm" or "Yes, I want to cancel."
- Verify the cancellation confirmation from Apple.
- Apple sends an email to your registered account address confirming the cancellation.
- Your access continues until the end of the current billing period.
Cancel a subscription from google play
- Open the Google Play Store on your Android device or visit play.google.com.
- Tap or click your profile icon in the top-right corner.
- Select "Payments and subscriptions" and then "Subscriptions."
- You will see all active subscriptions on your Google account.
- Tap Chorki to open its subscription details.
- Chorki appears under your list of active subscriptions.
- Select "Cancel subscription."
- Google Play will prompt you to confirm your decision.
- You may see retention offers or a survey asking why you are cancelling.
- Confirm the cancellation.
- Tap "Yes, cancel" or "Confirm Cancellation."
- Google sends a confirmation email to your registered account.
- Check your email for cancellation confirmation from Google Play.
- The email confirms the cancellation date and your final billing period end date.
Understanding your access and refunds after cancellation
Cancelling Chorki does not end your access immediately. You retain full service access until the end of your current billing period, after which your account closes and you lose access to all content.
When does your access end?
If you cancel before your next billing date, you keep access until that date arrives. For example, if your billing date is the 15th and you cancel on the 5th, you can use Chorki until the 15th. Once the 15th passes, your account becomes inactive and you cannot log in or stream content. You receive no partial refund for the unused portion of your paid period under most circumstances, unless you cancelled within the cooling-off period or the service was faulty.
When are you eligible for a refund?
Yafee advises that refunds are typically limited to specific situations. You may be entitled to a refund if you cancel within 7 to 14 days of your initial subscription (depending on the platform and region), provided you have not accessed significant content. If you accessed Chorki immediately and have now used it for several days, a refund is unlikely. However, if the service failed to work, Chorki made a billing error, or you were misled about what was included, you have grounds to request a refund regardless of how much content you accessed.
If Chorki charged you twice, applied an unexpected fee, or continued billing after you cancelled, contact them immediately requesting a refund. Provide your cancellation confirmation, screenshots of duplicate charges, and your bank statement. Allow 5 to 7 business days for their response. If they refuse, escalate to your payment provider (your bank or card issuer) and file a chargeback or dispute claim.
What happens to your saved content and account data?
Once your subscription expires, you lose access to all saved lists, watchlist items, and viewing history. Chorki does not delete your account permanently immediately; your data may remain in their system for a limited period in case you resubscribe. However, you cannot retrieve or use this data once your subscription is active no longer. If you wish to delete your account entirely and all associated personal data, contact Chorki's support team with a formal data deletion request.
Common mistakes to avoid when cancelling
Cancelling is simple when you follow the correct process, but small oversights can lead to unexpected charges or disputes. Here is what to watch for.
Mistake 1: cancelling only the app, not the subscription
Uninstalling the Chorki app from your phone does not cancel your subscription. Your billing continues automatically. You must cancel the subscription itself through your account settings or App Store/Google Play. Only then does the charge stop. Yafee has seen many users assume that deleting the app means cancellation-it does not.
Mistake 2: losing your cancellation confirmation
Always screenshot or save the cancellation confirmation email. If Chorki charges you again and claims they have no record of your cancellation, your confirmation proves otherwise. Without it, disputing an unexpected charge becomes harder. Store confirmations in a dedicated folder or email label for at least 12 months.
Mistake 3: cancelling during a billing cycle and expecting immediate refunds
Most subscription services operate on a fixed billing cycle. If you cancel mid-cycle, you do not receive a pro-rata refund for the unused days unless you fall within the cooling-off window or the service is faulty. Plan your cancellation for just before your billing date if a refund is important to you.
Mistake 4: not checking which email is linked to your account
If your billing email differs from the one you use to log in, you may not receive cancellation confirmations. Log in to Chorki, check your account settings, and confirm the email on file matches the one where you expect to receive messages. Update it if needed before you cancel.
Mistake 5: ignoring retention offers and accidentally reactivating
After you click "cancel," Chorki may offer a discount or free month to keep you. Do not click "accept" unless you genuinely want to stay subscribed. Accidentally reactivating your subscription when you intended to cancel creates confusion and unwanted charges. Read every prompt carefully and click only "confirm cancellation" when you mean to leave.
What to do after Chorki cancellation is complete
Your cancellation is complete, but a few final steps protect you and ensure a smooth transition to another service.
Verify the cancellation in your bank or card statement
Wait 2 to 3 billing cycles after your paid period ends, then check your bank or credit card statement. You should see no charge from Chorki or Mediastar Limited. If a charge appears after your cancellation effective date, contact your bank immediately and dispute it as an unauthorised transaction. Provide your cancellation confirmation and the bank will investigate.
Keep all documentation for 12 months
Retain screenshots, cancellation emails, bank statements and any correspondence with Chorki for at least one year. If a dispute arises later-for example, an unexpected charge months after cancellation-this documentation proves what happened and when. Legal claims under consumer law may take time to resolve, so maintaining records is essential.
Report issues to CASE if charges continue
If Chorki continues to charge you after your cancellation effective date, contact the Consumers Association of Singapore immediately. File a complaint at case.org.sg or call 6100 0315. Provide all documentation, including your cancellation confirmation, cancelled billing emails, and your bank statement showing the unauthorised charges. CASE will investigate and work to obtain a refund on your behalf.
Comparison: cancelling versus pausing your subscription
Chorki may offer a pause feature that temporarily suspends your account without cancelling it entirely. The table below compares cancellation and pausing so you can choose the option that suits your situation.
| Feature | Cancellation | Pause (if available) |
|---|---|---|
| Charges stop? | Yes, immediately after billing period ends | Yes, charges pause while paused |
| Access to content? | Lost when subscription ends | Retained, but limited |
| How long can you pause? | N/A | Typically 1-3 months |
| Saved lists and history? | Lost after subscription ends | Preserved when you resume |
| Best for | You are not returning soon or want a clean break | You want temporary relief from charges |
If you are likely to resubscribe within a few months and want to preserve your watchlist and viewing preferences, pausing may suit you better. If you are uncertain whether you will return or want to switch to a competing service permanently, cancellation is cleaner and ensures no surprise charges.
Contact details for Chorki cancellation and disputes
If you encounter problems cancelling Chorki or need to escalate a billing dispute, use the contact information below. Chorki is operated by Mediastar Limited, and their formal correspondence address for Singapore residents is registered through their Bangladesh headquarters.
Mediastar limited head office
Address: Gulshan Tower, Dhaka, Bangladesh
This address is the official point for formal legal notices and correspondence. If you are sending a cancellation demand letter or disputing charges, use this address for registered or formal communication.
General corporate contact
Alternative correspondence address: Karwan Bazar, Dhaka, Bangladesh
This address appears in Chorki's policy documentation for general corporate matters. For urgent customer service issues, attempt to contact Chorki through your account dashboard's support chat or email form first.
Escalation to consumers association of singapore
Organisation: Consumers Association of Singapore (CASE)
Website: case.org.sg
Telephone: 6100 0315
Email: [email protected]
CASE investigates complaints about unfair billing, subscription fraud, and breaches of consumer rights. File a complaint if Chorki refuses to cancel, continues billing after cancellation, or denies you a refund you believe you are entitled to. Provide all documentation-cancellation confirmations, emails, and bank statements-and CASE will mediate on your behalf at no cost.
Final checklist before you cancel
Use this checklist to ensure you cancel Chorki correctly and protect yourself from disputes.
- Download or screenshot your current billing statement showing your plan, price and next billing date.
- Note the email address and payment method linked to your Chorki account.
- Identify which platform you subscribed through (Chorki website, App Store, or Google Play).
- Check whether you have used your free trial period; if so, you are ineligible for cooling-off refunds.
- Log in to your Chorki account and navigate to settings or subscription management.
- Select "Cancel Subscription" and confirm the action.
- Screenshot the cancellation confirmation page immediately.
- Save the cancellation confirmation email Chorki sends to your registered account.
- Record the cancellation date and your subscription access expiry date in a note or document.
- Verify 7 days later that no new charge has appeared in your bank statement.
- Check your statement again on the day your access is supposed to expire to confirm access is lost.
- If an unauthorised charge appears after cancellation, contact your bank immediately and file a dispute.
- If Chorki refuses to cancel or disputes your cancellation, escalate to CASE with all documentation.
Conclusion: take control of your subscriptions with yafee
Cancelling Chorki is a straightforward process when you follow the correct platform-specific steps and understand your rights under Singapore's Consumer Protection (Fair Trading) Act. You have the legal right to cancel at any time, retain access until the end of your paid period, and dispute any charges that appear after your cancellation is effective.
Document every step-save confirmation emails, screenshot cancellation screens, and retain bank statements for 12 months. If Chorki refuses to honour your cancellation or continues billing you, Yafee recommends escalating immediately to the Consumers Association of Singapore, which enforces your consumer rights at no cost.
Yafee has helped thousands of consumers cancel subscriptions with clarity and confidence, ensuring they keep control of their spending and protect themselves from hidden charges. Whether you are cancelling Chorki or managing any other subscription service, Yafee provides legal guidance, step-by-step instructions, and contact information for every platform and dispute scenario. Visit yafee.com to explore cancellation guides for hundreds of services and to learn how to manage your subscriptions wisely. Your cancellation, your rights, your peace of mind-Yafee makes it simple.
Important warning
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