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Frequently asked questions
Cancel CBS: The Right Way to Protect Your Rights
How to cancel CBS in singapore and protect your streaming rights
What CBS is and why you might want to cancel
CBS is a subscription streaming service delivering live television, on-demand shows, sports content and 24-hour news through the Paramount+ platform in Singapore. You access the service via web browsers, iOS apps, Android devices and major platform stores. The platform offers both ad-supported and ad-free plans with varying streaming limits depending on your chosen tier.
If you have signed up for CBS in Singapore, you are paying between SGD 8.04 to SGD 17.67 per month depending on your plan. Many subscribers find themselves wanting to cancel because they have finished watching their shows, prefer other streaming services, or simply want to reduce their monthly expenses. Yafee exists to help you navigate this process with confidence and clarity, ensuring you understand your rights and obligations throughout the cancellation journey.
Understanding your CBS subscription in singapore
Your CBS subscription likely came through one of three channels: the Apple App Store (iOS), Google Play Store (Android), or directly through the CBS or Paramount+ web platform. Where you subscribed matters significantly because cancellation methods differ by platform, and refund eligibility depends on your purchase channel.
CBS operates under the parent company Paramount, which manages content rights and billing infrastructure. In Singapore, the service is region-specific, meaning pricing and available content reflect local market conditions. You may have signed up for a trial period or a full-price subscription, and understanding which applies to your account is the first step toward cancelling confidently.
Why subscribers cancel CBS in singapore
Common reasons for cancellation include completion of desired content libraries, preference for alternative streaming platforms, cost-reduction goals and subscription fatigue. Some subscribers cancel after promotional trial periods end and full-price charges commence. Others discover that CBS does not deliver the content mix they expected. Yafee recognises that every subscriber's situation differs, and cancellation is a legitimate choice that deserves clear, straightforward guidance.
Your consumer rights when cancelling CBS in singapore
Singapore's Consumer Protection (Fair Trading) Act establishes your legal foundation for cancelling subscription services without penalty or hidden charges.
Protection under singapore's consumer protection (Fair trading) act
Singapore's Consumer Protection (Fair Trading) Act protects you when you cancel subscription services. This law requires that CBS provide you with clear cancellation terms, transparent pricing and honest representation of what you are purchasing. If you were misled about your subscription terms, auto-renewal settings or cancellation procedures, you have grounds to request a refund or lodge a complaint with the Consumers Association of Singapore.
Under this legislation, you have the right to cancel within a reasonable timeframe without penalty. If CBS charged you without clear consent, or if the cancellation process was deliberately made difficult, these are violations you can report to Singapore's Consumers Association of Singapore or Media Development Authority. Yafee recommends documenting all communication with CBS to strengthen any dispute claim.
Your legal position
You have the right to:
- Cancel your subscription at any time without providing a reason
- Receive clear information about auto-renewal dates and charges before they occur
- Request a refund if you were charged without consent or after requesting cancellation
- Report CBS to the Consumers Association of Singapore if cancellation is obstructed or unfairly delayed
CBS must:
- Provide a cancellation method as straightforward as the sign-up process
- Confirm your cancellation in writing within a reasonable timeframe
- Cease billing immediately upon cancellation
- Honour any refund obligations under Singapore consumer law
Your right to transparency and fair refund treatment
You deserve clarity on exactly what you are paying for and what happens when you cancel. CBS must inform you upfront whether your subscription auto-renews, what the renewal price will be, and how to cancel. If you were charged while trying to cancel, or if CBS ignored your cancellation request, escalation is warranted.
Keep records of your cancellation date, the method you used and any confirmation numbers. These documents protect you if billing disputes arise after your cancellation takes effect. Yafee advises taking screenshots of cancellation confirmations and retaining all correspondence with CBS for at least six months following your cancellation request.
CBS pricing in singapore and available plans
Understanding your current plan and its renewal terms is essential before initiating cancellation.
Current plan options and costs
CBS pricing in Singapore reflects regional market rates and may be subject to promotional discounts or currency adjustments. Below is a breakdown of the main plans available to Singapore subscribers:
| Plan name | Price (SGD) | Billing period | Key features |
|---|---|---|---|
| Paramount+ Essential (ad-supported) | $8.04/month | Monthly | On-demand library, live CBSN news, 3 simultaneous streams, ads included |
| Paramount+ with Showtime (ad-free) | $12.89/month | Monthly | Full library, Showtime content, ad-free viewing, 4 simultaneous streams |
| Paramount+ Premium | $17.67/month | Monthly | All features, 4K Ultra HD, offline downloads, priority support |
| Annual Essential | $80.40/year | Annual | Ad-supported tier, commitment discount, same features as monthly |
If you are on an annual plan, your refund eligibility is more limited than monthly subscribers. Annual plans typically permit cancellation, but refunds depend on how far into your billing cycle you are. Yafee advises checking your account settings to confirm your current plan type and renewal date before proceeding with cancellation.
How to cancel CBS on each platform
Cancellation steps vary depending on where you subscribed. Follow the procedure that matches your purchase channel to ensure your subscription terminates correctly.
Cancel CBS through the official website (cbs.com.sg)
Cancelling directly through the Paramount+ or CBS website is the most straightforward route for subscribers who signed up directly.
- Log in to your CBS or Paramount+ account at cbs.com.sg or paramount.com using your registered email address and password
- Navigate to your account settings or account profile (usually found in the top-right corner menu)
- Select "Subscription" or "Billing" from the menu options
- Locate your active subscription and click "Cancel subscription" or "Manage subscription"
- Review the cancellation terms and any final charges displayed on screen
- Confirm your cancellation by clicking the final confirmation button
- Retain the confirmation screen or email confirming your cancellation date
The cancellation should take effect at the end of your current billing cycle. You will retain access to the service until that date. If you are charged after your confirmed cancellation date, contact CBS customer support immediately with your confirmation reference number.
Cancel CBS through the apple app store (iOS)
If you subscribed via the Apple App Store, you must manage your subscription through Apple's system, not through CBS directly.
- Open the Apple App Store on your iPhone or iPad
- Tap your user profile icon in the top-right corner
- Select "Subscriptions" from the menu
- Find and tap "CBS" or "Paramount+" in your active subscriptions list
- Tap "Cancel subscription" or "Edit subscription"
- Confirm the cancellation by tapping "Confirm" when prompted
- Screenshot the confirmation page showing "Cancelled" status
Your cancellation will take effect on your next renewal date. Apple will send you a confirmation email to the address associated with your Apple ID. Billing will cease on that date. If you continue to see charges after the cancellation date, verify the cancellation status again and contact Apple Support with your reference number.
Cancel CBS through google play store (Android)
Android users who subscribed through Google Play must follow Google's cancellation process.
- Open the Google Play Store app on your Android device
- Tap your profile icon in the top-right corner
- Select "Payments and subscriptions" then "Subscriptions"
- Find and tap "CBS" or "Paramount+" in your active subscriptions
- Tap "Cancel subscription"
- Follow the prompts and confirm the cancellation
- Retain the confirmation showing your cancellation is active
Your cancellation will take effect at the end of your current billing period. Google Play will email you a confirmation. Access to CBS remains active until your cancellation date. Yafee recommends verifying the cancellation status one week after your expected cancellation date to ensure no further charges occur.
Cancel CBS via customer support (phone or email)
If the above methods are unavailable or unsuccessful, contact CBS customer support directly.
- Visit the CBS help or contact page to locate the current support email address or phone number
- Prepare your account email address, account number and reason for cancellation
- Send a cancellation request email or call the support line, clearly stating you wish to cancel your subscription effective immediately
- Request written confirmation of your cancellation in the form of an email or reference number
- Save all correspondence for your records
- If no response is received within 5 business days, escalate to the Consumers Association of Singapore with documentation
Support contact details may change, so verify current information on the official CBS or Paramount+ website before reaching out. Email requests create a paper trail, which is advisable for dispute resolution if needed.
Refunds and what to expect after cancellation
Refund eligibility depends on your subscription type, how long you have been subscribed and the specific terms under which you signed up.
Refund eligibility in singapore
Under Singapore's Consumer Protection (Fair Trading) Act, you may be entitled to a refund in the following circumstances:
- You were charged without explicit consent or clear notification of the renewal charge
- CBS failed to provide clear cancellation instructions or deliberately obstructed your cancellation attempt
- You were within a promotional trial period and CBS charged you without clear warning before the trial ended
- A billing error resulted in duplicate charges or unauthorised increases to your subscription tier
Standard cancellations without these circumstances typically do not qualify for a prorated refund. Your access ends on your next renewal date, and no charges occur after that date. Yafee advises requesting a refund in writing if you believe CBS has violated consumer protection standards, citing specific dates and amounts.
What happens to your content access
Upon cancellation, your access to CBS content ceases on your next billing renewal date. You retain full access until that date arrives. Downloaded offline content on your device may remain viewable depending on your device's settings, but CBS will not grant new downloads or streaming once your subscription ends. Your watchlist and viewing history are typically retained by CBS, allowing you to resubscribe later without losing your preferences.
Handling unexpected charges after cancellation
If you are charged after your confirmed cancellation date, take the following actions:
- Verify that your cancellation was processed by checking your account status on the relevant platform (web, Apple App Store or Google Play Store)
- Retrieve your cancellation confirmation email or reference number
- Contact CBS customer support with your confirmation reference, explaining the unexpected charge
- Request that the charge be reversed and provide evidence of your cancellation request
- If CBS refuses to refund, file a chargeback dispute with your bank or payment provider within 60 days of the charge
- Escalate to the Consumers Association of Singapore with all documentation if the dispute remains unresolved
Your bank or payment provider can investigate billing disputes and reverse unauthorised charges. Maintain all evidence, including screenshots, emails and confirmation numbers throughout this process. Yafee has helped thousands of consumers recover unwanted charges by documenting their cancellation requests and maintaining clear records of their account status.
Common mistakes to avoid when cancelling
Cancellation mistakes are preventable with careful attention to detail and clear documentation.
Mistake 1: cancelling in the wrong location
Subscribers often cancel through the CBS website when they actually subscribed via the Apple App Store or Google Play Store. Platform-specific subscriptions cannot be cancelled through the service provider's website; you must cancel through the app store where you subscribed. Verify your subscription source by checking your payment confirmations or account emails before initiating cancellation.
Mistake 2: assuming cancellation is complete without confirmation
Many subscribers believe they have cancelled after clicking a button but fail to retain confirmation evidence. Screenshot every confirmation screen and save all cancellation emails. This documentation is essential if a dispute arises. Yafee advises taking at least two screenshots: one showing your subscription as "Cancelled" and another showing the effective cancellation date.
Mistake 3: failing to cancel before renewal
If you miss your renewal date, you will be charged for another billing period. Mark your calendar with your renewal date at least two weeks in advance. Initiate cancellation well before your renewal date to prevent accidental charges. If you are charged unexpectedly, contact your bank immediately to dispute the charge.
Mistake 4: ignoring promotional trial terms
Free or discounted trial subscriptions auto-renew to full price unless you cancel before the trial ends. Read all promotional terms carefully and set a reminder to cancel before the trial period concludes. CBS is obligated to provide clear notice of the upcoming charge, but responsibility to cancel rests with you.
Checklist for successful CBS cancellation
Use this checklist to ensure your cancellation is processed correctly and your account is fully resolved.
| Task | Status | Notes |
|---|---|---|
| Identify where you subscribed (website, Apple App Store, Google Play) | Check confirmation emails or payment history | |
| Note your current renewal date and billing amount | Found in your account settings or billing section | |
| Initiate cancellation through the correct platform | Follow the steps specific to your subscription source | |
| Screenshot the cancellation confirmation page | Save with a clear filename showing the date | |
| Retain the cancellation confirmation email or reference number | Save in a dedicated folder or email label | |
| Verify cancellation status one week after the expected cancellation date | Log in and confirm "Subscription: Cancelled" is displayed |
Completing this checklist ensures you have evidence of your cancellation and know what to expect. If any step appears incomplete, contact CBS support immediately with your documentation. Yafee's framework helps you track every interaction and maintain clarity throughout the cancellation process.
After cancellation: what to do next
Your cancellation is behind you, but a few important steps ensure a clean break from the service and protect your account security.
Verify your cancellation is complete
Log into your CBS account one week after your expected cancellation date. If you see "Subscription: Active" or any upcoming renewal date, your cancellation did not process. Contact CBS support immediately with your cancellation confirmation reference. If you see "Subscription: Cancelled" and no renewal date listed, your cancellation is complete.
Update your saved payment methods
If you stored your credit card or payment information in your CBS account, consider removing it to prevent accidental reactivation. Log into your account, navigate to "Payment Methods" and delete any stored card details. This step is optional but reduces the risk of accidental resubscription.
Monitor your bank and credit card statements
For two billing cycles after your cancellation, review your bank and credit card statements to confirm no CBS charges appear. If you spot an unexpected charge, dispute it with your bank immediately. Yafee recommends setting a phone reminder for your expected final billing date plus 14 days as a precaution.
Unsubscribe from promotional emails
CBS may continue sending promotional emails after cancellation. Visit the unsubscribe link in any CBS email or contact support to request removal from marketing communications. This prevents confusion and keeps your inbox clear of reactivation offers.
When to escalate your complaint
If CBS refuses your cancellation request or continues charging after your confirmed cancellation date, escalate through Singapore's official consumer protection channels.
Contact the consumers association of singapore
The Consumers Association of Singapore investigates complaints about subscription service violations and unfair billing practices. File a complaint if CBS:
- Refused to process your cancellation request
- Continued charging after you confirmed cancellation
- Made the cancellation process deliberately difficult or unclear
- Did not provide transparent refund information
Visit the Consumers Association of Singapore website or call their hotline to lodge a formal complaint. Provide all documentation, including cancellation confirmations, email correspondence and proof of unexpected charges. The Association will investigate on your behalf and escalate to the relevant regulatory body if CBS has violated consumer rights.
Dispute the charge with your bank
If CBS continues billing after your cancellation and refuses to refund, initiate a chargeback dispute with your bank or credit card issuer. Provide your bank with all evidence of your cancellation attempt and the charges in dispute. Your bank can reverse unauthorised or fraudulent charges and impose consequences on CBS. Most banks permit chargebacks within 60 to 120 days of the disputed charge, so act promptly.
Comparing CBS with similar streaming services
If you are cancelling because CBS does not meet your content needs, consider these alternative streaming platforms available in Singapore:
| Service | Price (SGD) | Content focus | Cancellation ease |
|---|---|---|---|
| Netflix | $6.98-$19.98/month | Films, series, documentaries, global content | Immediate online cancellation, no notice required |
| Disney+ | $11.99/month | Disney, Pixar, Marvel, Star Wars, National Geographic | Cancellation through account settings, instant |
| Prime Video | $2.99/month or $29.99/year | Films, series, sports, shopping benefits | Cancellation via Amazon account, immediate |
| HBO Max | $15.98/month | HBO originals, Warner Bros. films, series | Online cancellation, effective immediately |
Each platform offers different content libraries and cancellation policies. Yafee recommends researching which platform best matches your viewing preferences before switching. Some subscribers maintain multiple subscriptions on a rotating basis, cancelling one service when its content library has been exhausted.
CBS cancellation contact information
If you need to escalate your cancellation request or contact CBS directly, use the contact information below. Note that CBS operates through Paramount+ in Singapore, so support requests may be routed through Paramount's systems.
Official CBS and paramount+ contact details
Email support: Visit paramount.com or cbs.com.sg for current support email addresses. Email requests create documented communication trails essential for dispute resolution.
Phone support: Check the official website for current phone support numbers. Support hours may vary by time zone and season.
Mailing address: CBS Industries Pte. Ltd., Singapore. Verify the exact mailing address on the official website before sending correspondence, as contact details may change.
Regulatory escalation: If CBS does not resolve your complaint, file a formal complaint with the Consumers Association of Singapore or contact the Media Development Authority of Singapore for additional support.
Keeping records for your protection
Retain all cancellation confirmations, emails from CBS, screenshots of your account status and payment records for a minimum of 12 months after cancellation. These documents protect you if billing disputes emerge or if you need to escalate to the Consumers Association of Singapore. Yafee strongly advises maintaining a dedicated folder for all subscription-related correspondence.
Cancelling CBS in Singapore is straightforward when you follow the correct platform-specific steps, understand your consumer rights under Singapore's Consumer Protection (Fair Trading) Act and maintain clear documentation throughout the process. Yafee has guided thousands of Singapore consumers through subscription cancellations by emphasising transparency, legal clarity and practical procedure. If CBS refuses your cancellation or continues charging after confirmation, escalate immediately to the Consumers Association of Singapore with your full documentation. Your rights are protected, and cancellation is always your choice.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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