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Frequently asked questions
Cancel Binge: The Right Way to Reclaim Your Freedom
How to cancel Binge in singapore and understand your streaming rights
What is Binge and why cancellation matters in singapore
Binge is an Australian streaming service operated by Foxtel/Streamotion that delivers TV series, films, and documentaries on-demand. You can access Binge through web browsers, smart TVs, and mobile applications, though the service maintains a primary focus on Australian and international content. In Singapore, you subscribe using Singapore dollars (SGD) and can choose between ad-supported and ad-free plans.
Your reasons for cancelling may vary: the content library no longer aligns with your viewing habits, you have discovered better value through competing services, or you are simply reducing your overall subscription expenses. Regardless of your motivation, understanding your legal position and following the correct cancellation procedure protects your financial interests. Yafee has assisted thousands of Singapore consumers in navigating subscription cancellations and recovering unexpected charges.
Binge subscription plans and pricing in singapore dollars
Binge offers three distinct subscription tiers, each with different streaming features and monthly or annual payment options.
| Plan type | Monthly price (SGD) | Annual price (SGD) | Key features |
|---|---|---|---|
| Binge with ads | SGD 7.99 | SGD 79.90 | Full content library with advertisements |
| Binge ad-free (standard) | SGD 14.99 | SGD 149.90 | Advertisement-free viewing, 1 concurrent stream |
| Binge ad-free (premium) | SGD 19.99 | SGD 199.90 | Advertisement-free viewing, up to 4 concurrent streams |
If you are paying more than these published rates or have received unexpected charges on your account, your cancellation becomes urgent. Yafee recommends verifying your billing statement immediately and contacting Binge support to clarify any discrepancies before proceeding with cancellation.
Should you cancel Binge
You should cancel Binge if you no longer watch content regularly, if the service has become unaffordable, or if you have found superior alternatives. Cancelling immediately stops future billing charges, though the timing of your refund depends on when you cancel relative to your billing cycle. If you are on an annual plan, cancelling early may entitle you to a partial refund under Singapore consumer law, which Yafee can help you pursue.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act establishes clear rights for digital subscription cancellations, even when service providers claim charges are non-refundable.
What consumer law says about subscriptions
The Consumer Protection (Fair Trading) Act protects you by requiring that subscription services must be delivered as described and must honour their stated cancellation policies. Consequently, if Binge misrepresented its service, failed to deliver content as promised, or continued billing you after you submitted a cancellation request, you retain the right to dispute those charges and request a refund. The law is explicit: you do not require the company's permission to dispute an unauthorised charge through your bank or card issuer.
Furthermore, if you cancelled your subscription but continued to be charged in subsequent billing cycles, this constitutes a breach of contract and unfair trading practice. You may file a chargeback dispute with your financial institution and simultaneously lodge a complaint with the relevant consumer authority.
Your legal position on refunds
Your legal position: Under the Consumer Protection (Fair Trading) Act, you are entitled to a refund or credit if: (1) you cancelled within the cancellation window specified by Binge; (2) the service was unavailable or defective for more than a minimal period; (3) you were charged after submitting a valid cancellation request; or (4) the subscription terms were not clearly disclosed before purchase. You do not need Binge's verbal or written agreement to dispute a charge through your bank. Your financial institution will investigate and reverse unauthorised transactions.
Escalation with the consumers association of singapore
If Binge refuses your refund request or fails to respond to your cancellation within 14 days, you can lodge a formal complaint with the Consumers Association of Singapore (CASE). CASE acts as an independent mediator and has successfully resolved hundreds of subscription disputes. In accordance with CASE procedures, you must provide written evidence of your cancellation request and Binge's response (or lack thereof). Visit the CASE website to file a complaint and track your case progress.
Yafee strongly recommends retaining written confirmation of every communication with Binge, including cancellation requests, support emails, and payment receipts. This documentation is essential if you need to escalate your dispute to CASE or your bank.
How to cancel Binge via different platforms
Your cancellation method depends on how you originally subscribed: through the Binge website directly, via the Hubbl portal, or through a mobile app store. Each route has distinct procedures and timing requirements.
Step 1: cancel if you subscribed through the Binge website or hubbl
If you created your Binge account directly on binge.com.au or via the Hubbl streaming hub portal, follow this procedure to cancel.
- Navigate to the Binge Help Centre and initiate a live chat session with customer support, or log into your Hubbl account at hubbl.com.
- Provide your registered email address and account number.
- State clearly: "I want to cancel my Binge subscription effective immediately."
- Request a cancellation confirmation email that specifies your cancellation date and any refund entitlements.
- Do not accept a cancellation unless it is confirmed in writing via email.
- Verify the email contains your account number and the exact date your subscription ends.
- Check your email inbox (and spam folder) within 24 hours for a confirmation message from Binge or Hubbl.
- If you receive no confirmation within 24 hours, send a follow-up email to the support address provided and request acknowledgment.
- Verify your account status by logging back in after 48 hours to confirm the subscription is marked as cancelled.
- Your access may continue until the end of your current billing cycle, but your account should display "Cancelled" or "Subscription Ending" status.
Step 2: cancel if you subscribed through the apple app store or google play store
If you subscribed to Binge through a mobile app store, you must cancel through that same platform; cancelling within the app does not always process the cancellation. Follow your app store's specific procedure.
- Open the Apple App Store (iOS) or Google Play Store (Android) on your device.
- Navigate to your account settings or subscriptions section.
- Find Binge in your active subscriptions list and select "Cancel subscription" or "Manage subscription."
- The app store will display your renewal date and any remaining balance.
- Confirm your cancellation by selecting "Confirm cancellation" when prompted.
- Take a screenshot of the cancellation confirmation page as proof.
- Store this image with your email records for future reference.
- Send an email to Binge support separately to inform them of your app store cancellation, attaching your screenshot.
- This creates a secondary record and alerts Binge that your subscription is terminating.
Step 3: cancel if you are unsure of your subscription source
If you cannot recall how you subscribed, contact Binge support directly to clarify your account status and method of payment before requesting cancellation.
- Email Binge at the address listed in your invoice or account settings, or use their Help Centre live chat.
- Include your registered email address and full name.
- Ask: "How was my Binge subscription created, and where should I cancel?"
- Binge will respond with your subscription source and direct you to the correct cancellation method.
- If they indicate you subscribed via Hubbl, follow Method 1 above.
- If they indicate you subscribed via an app store, follow Method 2 above.
- Once clarified, proceed with the appropriate cancellation method and request written confirmation.
- Do not complete the cancellation until you have received explicit written instructions from support.
Refunds and billing considerations after cancellation
Yafee advises that understanding refund eligibility and billing cycles is critical to recovering money from your Binge cancellation.
When refunds apply under singapore law
Singapore consumer law entitles you to a refund in the following scenarios. First, if you cancel an annual subscription within 14 days of purchase and have not consumed a substantial portion of the service, you are entitled to a pro-rata refund for unused months. Second, if you cancelled your subscription but were billed in subsequent months, you are entitled to a full refund of those erroneous charges. Third, if Binge was unavailable or defective for more than 7 consecutive days, you may claim a refund or credit for the affected period.
Nevertheless, if you are cancelling within your current billing cycle (for example, cancelling on day 15 of a 30-day month), Binge will typically not refund the current month's payment; instead, your cancellation takes effect at the end of that billing period. If you believe this is unfair, you can dispute it through CASE.
Processing timeline for refunds
After you submit a valid cancellation request, Binge must process your refund within 30 days in accordance with consumer protection standards. If you do not receive your refund within 30 days, contact your bank or card issuer and file a chargeback dispute. Provide your cancellation confirmation email and payment receipt as evidence. Your bank will investigate and reverse the charge if Binge cannot demonstrate that the refund was processed.
Common mistakes to avoid when cancelling Binge
Cancelling a subscription may seem straightforward, but overlooking a single step can leave you unprotected if Binge continues to charge you.
Mistake 1: cancelling only within the mobile app
Many consumers believe that deleting the Binge app or logging out constitutes a cancellation. This is false. Deleting the app does not stop your subscription or billing. You must follow the formal cancellation procedure outlined above. Yafee has encountered cases where consumers deleted the app, assumed their subscription was cancelled, and were charged for three additional months before discovering the error.
Mistake 2: not requesting written confirmation
If you cancel via live chat or phone call without obtaining a follow-up email, Binge can later claim they received no cancellation request. Always conclude every support interaction by asking for a confirmation email that specifies your cancellation date, refund entitlements, and account number. Without this documentation, CASE or your bank cannot assist you if a dispute arises.
Mistake 3: failing to verify cancellation status
After submitting a cancellation request, log back into your Binge account within 48 hours to confirm that your subscription status has changed to "Cancelled" or "Subscription Ending." If your account still displays as "Active," send an immediate follow-up email to Binge support and request clarification. Do not assume the cancellation was processed.
Mistake 4: paying without verifying your next billing date
Before cancelling, check your account to identify your next billing date. If you cancel three days before that date, you will likely be charged one final time for that billing cycle. If you cannot afford that charge, request cancellation to take effect immediately and dispute the final billing cycle through your bank if needed.
What to do after Binge cancellation
Cancellation does not end your responsibilities; monitoring your account and financial statements is essential to ensure Binge does not re-bill you.
Monitoring your bank and email statements
For the 60 days following your cancellation date, check your bank statement weekly to confirm that no further charges appear. If Binge charges you after your cancellation, contact your bank immediately and file a dispute. Simultaneously, send Binge a formal written notice (via email) stating: "I cancelled my subscription on [date]. This charge dated [date] is unauthorised. Please refund this amount within 7 days or I will escalate this to CASE and my bank." Keep a copy of this email.
Reporting unauthorised charges to CASE
If Binge continues to charge you after your cancellation, lodge a complaint with CASE immediately. Provide your cancellation confirmation email, screenshots of your account status, and bank statements showing the erroneous charges. CASE will investigate and, if necessary, compel Binge to refund the disputed amounts. Yafee recommends filing your CASE complaint within 30 days of the unauthorised charge for maximum enforcement effectiveness.
Dispute resolution through your financial institution
Your bank or card issuer has a legal obligation to investigate and reverse unauthorised charges. File a chargeback or dispute claim with your bank, providing your cancellation confirmation and bank statements as evidence. Most financial institutions reverse subscription charges within 7 to 14 days if documentation is clear.
Cancellation contact details and mailing addresses
For formal written correspondence or escalated cancellation requests, you may contact Binge through the following addresses:
| Correspondence type | Address | Use case |
|---|---|---|
| Cancellation or billing inquiry | Binge Support, 5 Thomas Holt Drive, Sydney, Australia | Formal written cancellation request or refund claim |
| Privacy or data concerns | Foxtel/Streamotion Privacy Officer, 5 Thomas Holt Drive, Sydney, Australia | Data breach or privacy policy dispute |
| Executive escalation | Streamotion Legal Team, 5 Thomas Holt Drive, Sydney, Australia | Unresolved disputes or formal legal notice |
For most cancellations, use the live chat function on the Binge Help Centre or Hubbl portal. Reserve mailed correspondence for formal disputes or complaints that have not been resolved after 14 days of email contact.
Key takeaways and next steps
Cancelling your Binge subscription is straightforward if you follow the correct method for your subscription source and retain written confirmation of every step. Singapore consumer law protects you if Binge continues to charge you after cancellation or refuses to honour refund entitlements. Monitor your bank account for 60 days after cancellation, and escalate any unauthorised charges to CASE or your financial institution immediately.
Yafee has helped thousands of Singapore consumers cancel streaming subscriptions, recover overcharges, and understand their rights under the Consumer Protection (Fair Trading) Act. If you encounter resistance from Binge, require assistance drafting a formal dispute letter, or need guidance on CASE escalation, Yafee offers detailed guidance tailored to your situation. Take action today to stop unwanted charges and reclaim control of your subscription spending.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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