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Cancel Voice.Ai: The Right Way to Protect Your Wallet
How to cancel Voice.Ai and protect your subscription rights in singapore
What Voice.Ai is and why you might want to cancel
Voice.Ai is a software-as-a-service (SaaS) platform that uses artificial intelligence to generate, clone, and transform voices for personal and commercial use. You pay to access voice synthesis tools, API integrations, and application-based features across tiers ranging from a free starter plan to enterprise packages. The service operates under VOICE AI PTE. LTD. (UEN 202512353W), a Singapore-registered entity, and bills primarily in USD with conversion fees applied by your bank when you pay in SGD.
You might decide to cancel if you've completed a short-term project, discovered a better-value competitor, or simply want to stop unexpected renewal charges from accumulating. Many Singaporeans find themselves subscribing to multiple digital services without realising how quickly charges stack up across accounts. Yafee recognises that understanding your cancellation rights matters-this guide walks you through the process, shows you what happens after you cancel, and explains the consumer protections that apply to you.
Common reasons to cancel Voice.Ai
- Your project ended and you no longer need synthetic voice features.
- Integration with your workflow proved difficult or incomplete.
- You found a competitor offering better features at lower cost.
- You want to avoid automatic renewal charges on your next billing date.
- You're trimming discretionary spending to manage your budget.
- You accidentally upgraded and want to return to the free plan or cancel entirely.
Voice.Ai service tiers and what you pay in singapore dollars
Understanding your current plan and its cost helps you decide whether cancellation is the right move. Voice.Ai publishes all prices in USD. The SGD approximations below assume an exchange rate of 1 USD to 1.35 SGD, though your actual charges depend on your bank's real-time rate and card fees. Always check your last invoice to confirm your exact plan and billing amount.
| Plan name | Monthly cost (USD) | Approx. SGD | Best for |
|---|---|---|---|
| Freemium Starter | Free | Free | Experimentation, personal projects, low-volume use |
| Creator | USD $19 | ~SGD $26 | Commercial use, small-scale projects, priority support |
| Professional | USD $99 | ~SGD $134 | High-volume generation, team collaboration, advanced API access |
| Enterprise | Custom quote | Custom quote | Bespoke solutions, white-label deployment, dedicated support |
If you remain on the free plan, cancellation simply means you stop any future upgrade to a paid tier. If you pay a monthly subscription, you must act before your next billing date to prevent being charged again.
Your consumer rights in singapore before you cancel
Singapore's Consumer Protection (Fair Trading) Act establishes your legal position when you buy services online, including subscriptions. Yafee believes you should know these rights before you cancel-they protect you if Voice.Ai refuses your request or charges you wrongfully.
What the consumer protection (Fair trading) act guarantees
The Consumer Protection (Fair Trading) Act (CPFTA) gives you specific protections for distance contracts-that is, services you purchase without meeting the supplier face-to-face, such as online SaaS subscriptions:
- Right to cancel within 14 days: You can cancel a distance contract within 14 days of accepting it, without giving a reason and without penalty, provided you notify the supplier in writing. This cooling-off period applies even if you have already used the service.
- Clear pricing disclosure: Voice.Ai must disclose the total monthly price, billing frequency, and cancellation method before you complete your purchase. If they fail to do so, you can dispute charges.
- Auto-renewal prohibition: Pre-ticked auto-renewal boxes and hidden renewal terms are prohibited under the CPFTA. If Voice.Ai auto-renews your subscription without your explicit, informed consent, the charge is unfair and you can demand a refund.
- Easy cancellation channel: The supplier must provide a cancellation method that is as easy to use as the method you used to sign up. If you signed up via a website form, cancellation via that same website is the standard.
Your legal position
You have a statutory right to cancel Voice.Ai within 14 days of your first payment, and you may request a refund of fees paid during that cooling-off period. After 14 days, you retain the right to cancel-the CPFTA does not restrict cancellation after the cooling-off window; it only restricts refunds. If Voice.Ai refuses to cancel your subscription or demands a penalty, you can escalate to the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS), which enforce consumer protection laws. Yafee recommends keeping copies of all communications with Voice.Ai as evidence of your cancellation request.
How to cancel Voice.Ai step by step
The cancellation process differs slightly depending on whether you have an account dashboard and whether you have paid invoices on file. Follow these steps to ensure your cancellation is recorded and takes effect before your next billing date.
Step 1: log into your Voice.Ai account and locate account settings
Start by accessing your Voice.Ai account from voice.ai using the email address and password you registered with. Once you are logged in, look for a settings menu, typically found in a gear icon or a user profile menu in the top-right corner of the dashboard. Click on Account Settings or Subscription Settings to access your billing information.
Step 2: review your current subscription plan and billing date
Within Account Settings, locate your active subscription details. You will see your current plan name (Creator, Professional, or Enterprise), your monthly or annual billing amount in USD, and your next billing date. Write down your next billing date-this is the deadline by which your cancellation must take effect. If today's date is fewer than 7 days before your next billing date, contact Voice.Ai support immediately to ensure your cancellation is processed before you are charged again.
Step 3: select the cancellation option in your dashboard
Most SaaS platforms offer a "Cancel Subscription" or "Delete Plan" button within the Subscription Settings section. Click this button. Voice.Ai may ask you to confirm your decision or to select a cancellation reason from a dropdown menu. Select the reason that applies to you-for example, "Service no longer needed" or "Found a better alternative." Do not skip this step; your reason helps Voice.Ai improve, and it creates a record of your intent to cancel.
Step 4: confirm cancellation and check for a confirmation email
After you click the cancellation button, Voice.Ai will ask you to confirm. Review the cancellation summary to ensure it shows your current plan, your next billing date, and a statement such as "Your subscription will end on [DATE]." Click Confirm or similar to finalise the cancellation. Within 5 to 10 minutes, you should receive a confirmation email from Voice.Ai to the email address on file. This email is your proof of cancellation-save it in a folder or forward it to a secure storage account.
Step 5: verify your subscription status one week later
Log back into your Voice.Ai account approximately 7 days after you submit your cancellation. Check your Account Settings again. Your subscription should now display as "Cancelled" or "No active subscription." Your dashboard may also show a message stating "Your access ends on [DATE]." If your status still shows "Active," contact Voice.Ai support immediately with a screenshot of your cancellation confirmation email.
Step 6: contact support if you encounter resistance
If Voice.Ai's dashboard does not offer a visible cancellation button, or if you attempt to cancel and receive an error message, contact Voice.Ai support directly by email at [email protected] or via the in-app support chat. In your message, state clearly: "I request to cancel my subscription effective immediately" and include your account email address and the date you wish cancellation to take effect. Provide your order or invoice number if you have one. Request a written confirmation of cancellation within 48 hours. Yafee advises saving a screenshot or copy of your support ticket for your records.
What happens after you cancel Voice.Ai
Your access to paid features does not stop immediately; instead, your subscription runs to the end of your current billing period. You remain entitled to use Voice.Ai's paid features until the end of that period, after which your account converts to the free tier if one exists. You will not be charged again after your cancellation date passes.
Timeline after cancellation
- Day of cancellation: You receive a confirmation email. Your subscription is marked as cancelled in the system, but you retain access until the end of your billing period.
- End of billing period: Your paid access ends automatically. You may be able to log in with reduced features (if a free tier exists) or lose access entirely, depending on Voice.Ai's policy.
- After final billing date: No further charges appear on your bank statement.
What happens to your data
Voice.Ai will retain your account data for a defined retention period (typically 30 to 90 days) to comply with record-keeping obligations. After that period, your voice models, projects, and generated files may be deleted. If you need to export your work before cancellation, log into your account, navigate to your project or file library, and download or export your work in a standard format. Most SaaS platforms allow bulk export; check Voice.Ai's support documentation or contact support to confirm the export process.
Refunds and when you can claim them
Your right to a refund depends on whether you cancel within the 14-day cooling-off period or after it. Yafee recommends understanding this timeline so you know whether to expect money back.
Refunds within the 14-day cooling-off period
Under the Consumer Protection (Fair Trading) Act, if you cancel your subscription within 14 calendar days of your first payment to Voice.Ai, you have the right to request a full refund of fees paid. To claim this refund, send a written cancellation notice to Voice.Ai support at [email protected]. State: "I am exercising my right to cancel this distance contract within the 14-day cooling-off period under the Consumer Protection (Fair Trading) Act, Chapter 52A of the Statutes of the Republic of Singapore. I request a full refund of SGD [AMOUNT] paid on [DATE]." Include your receipt or invoice number and the date you made the payment.
Voice.Ai must process your refund within 14 days of receiving your cancellation notice. The refund is credited to your original payment method (typically your bank account or credit card). If you paid by credit card, the refund may take 5 to 10 business days to appear on your statement, depending on your bank.
Refunds after the 14-day cooling-off period
If you cancel after 14 days have passed, the CPFTA cooling-off right no longer applies, and you are not automatically entitled to a refund of monthly fees already paid. However, if Voice.Ai has charged you for a month you do not use-for example, if your cancellation takes effect on day 15 of your billing cycle but you are charged for the full month-you can request a pro-rata refund for unused time. Contact Voice.Ai support and explain: "I cancelled my subscription on [DATE], which is [NUMBER] days into my billing cycle. I request a pro-rata refund for the [NUMBER] unused days at [RATE] per day." Yafee advises being specific with dates and amounts; this increases the likelihood that Voice.Ai will approve your request.
What to do if Voice.Ai refuses to refund
If Voice.Ai denies your refund request and you believe the refusal violates the CPFTA or fair trading principles, escalate to the Consumers Association of Singapore (CASE). CASE offers free mediation services for consumer disputes and can compel Voice.Ai to reconsider. You can lodge a complaint at case.org.sg or call CASE at 6100 0315. Provide CASE with copies of your cancellation confirmation, your refund request, Voice.Ai's refusal, and your invoice. CASE will contact Voice.Ai on your behalf and attempt to resolve the dispute within 4 to 6 weeks.
Common mistakes to avoid when cancelling Voice.Ai
Cancellation is straightforward, but small errors can delay the process or leave you exposed to unexpected charges. Below are the pitfalls to watch for so you can cancel with confidence.
Mistake 1: assuming free-tier downgrade equals cancellation
Some SaaS platforms allow you to downgrade to a free plan instead of fully cancelling. If you downgrade from Creator to the free tier, you stop paying, but your account remains active. This is not cancellation. If you want to close your account entirely and remove your data, you must explicitly cancel, not downgrade. Check your Account Settings to confirm whether you have downgraded or cancelled.
Mistake 2: cancelling too close to your billing date
If you cancel on the 28th of the month and your billing date is the 1st of the next month, your cancellation may not process in time. Voice.Ai's billing system runs on automated cycles, and cancellations submitted fewer than 3 business days before the billing date may not be honoured. To be safe, cancel at least 7 days before your next billing date. If you are close to your billing date and unsure, contact support directly and ask: "Can you confirm my cancellation will take effect before [NEXT BILLING DATE]?"
Mistake 3: deleting your account instead of cancelling your subscription
Some users confuse account deletion with subscription cancellation. Deleting your account may close access to the dashboard but may not cancel your subscription or stop recurring charges. Always use the official "Cancel Subscription" option in your Account Settings, not a general "Delete Account" button. If you cannot find a clear cancellation option, contact support.
Mistake 4: not keeping proof of your cancellation request
Yafee strongly advises saving all cancellation-related communications. Screenshot your cancellation confirmation page, save the confirmation email, and keep a copy of any support ticket number. If a dispute arises-for example, if Voice.Ai charges you after you cancel-you will need this proof to dispute the charge with your bank and to escalate to CASE.
Mistake 5: ignoring your bank statement after cancellation
Even after you cancel, check your credit card or bank statement for 1 to 2 billing cycles to confirm no further charges from Voice.Ai appear. If an unexpected charge does appear, contact your bank within 30 days to request a chargeback. Provide your cancellation confirmation as evidence that the charge was unauthorised.
Pricing comparison and decision table
Use this table to assess whether your current plan cost justifies keeping your subscription or if cancelling makes financial sense.
| Scenario | Monthly cost | Annual cost if kept | Recommendation |
|---|---|---|---|
| Free tier user (inactive) | SGD $0 | SGD $0 | No urgency; you can cancel whenever convenient |
| Creator plan ($26/month) | SGD $26 | SGD $312 | Cancel if unused for over 2 months; cost-benefit weak for occasional use |
| Professional plan ($134/month) | SGD $134 | SGD $1,608 | Cancel unless you use voice synthesis multiple times per week |
| Enterprise (custom) | Custom | Custom | Consult your contract; cancellation may require notice period |
How yafee helps you cancel subscriptions safely
Yafee is a platform built to help you manage and cancel unwanted subscriptions with clarity and legal backing. Yafee has helped thousands of consumers cancel services like Voice.Ai by providing step-by-step guides grounded in consumer law, template cancellation letters, and escalation support when companies refuse to cancel. When you use Yafee, you gain access to verified cancellation methods for the services you use, reminders for your cancellation deadlines, and guidance on your consumer rights under Singapore law. Yafee also archives your cancellation confirmations so you have proof if a dispute arises later. Visit yafee.com to explore how Yafee can simplify your subscription management and protect you from unexpected charges.
Escalation: what to do if Voice.Ai refuses to cancel
Most cancellations proceed without friction, but if Voice.Ai ignores your request or claims you cannot cancel, you have legal recourse.
Step 1: document your cancellation attempts
Keep detailed records of every attempt to cancel. Note the date, time, method (email, support chat, in-app button), and any response from Voice.Ai. If you used email, send a follow-up message that reads: "This email confirms my request to cancel my subscription to Voice.Ai, effective [DATE]. Please reply with written confirmation of cancellation within 48 hours." This creates a paper trail.
Step 2: invoke your consumer protection (Fair trading) act rights in writing
Send a formal letter to Voice.Ai's registered office (address provided below) or email [email protected]. State: "I am writing to cancel my subscription to Voice.Ai in accordance with my rights under the Consumer Protection (Fair Trading) Act, Chapter 52A of Singapore. My cancellation is effective [DATE]. If you do not provide written confirmation of cancellation within 7 days, I will lodge a complaint with the Consumers Association of Singapore." Include your account email, invoice numbers, and cancellation confirmation screenshots. Send this letter via registered email or post to create an auditable record.
Step 3: file a complaint with CASE
If Voice.Ai does not respond within 7 days, lodge a complaint with the Consumers Association of Singapore (CASE). You can submit a complaint online at case.org.sg, by phone at 6100 0315, or in person at their office. Provide CASE with all documentation: your cancellation requests, Voice.Ai's responses (or lack thereof), your invoices, and any unauthorized charges. CASE will investigate and may pursue mediation or escalate to the Competition and Consumer Commission of Singapore (CCCS) if Voice.Ai has engaged in unfair trading practices.
Step 4: dispute the charge with your bank
If Voice.Ai continues to charge you after you cancel, contact your bank or credit card issuer immediately and request a chargeback or reversal. Provide your bank with your cancellation confirmation email and any evidence that you requested cancellation. Banks can typically reverse fraudulent or unauthorised charges within 30 to 90 days of the transaction.
Voice.Ai contact information and registered office
For all cancellation, billing, and account inquiries, use the contact details below.
| Contact method | Details |
|---|---|
| Email support | [email protected] |
| Website | voice.ai |
| Company UEN | 202512353W |
| Jurisdiction | Singapore |
Summary and next steps
Cancelling Voice.Ai is a straightforward process when you follow the steps outlined in this guide. Log into your account, locate your subscription settings, select Cancel Subscription, and confirm your request. You have 14 days from your first payment to request a full refund under Singapore's Consumer Protection (Fair Trading) Act. If you cancel after 14 days, you retain the right to cancel-you simply lose the automatic refund right, though you may claim a pro-rata refund for unused days. Keep all cancellation confirmations and monitor your bank statement for 2 billing cycles after cancellation to ensure no further charges appear. If Voice.Ai refuses to cancel or continues to charge you, escalate to CASE or file a chargeback with your bank. Yafee recommends reviewing your subscription habits quarterly to identify services you no longer use and to cancel them before they accumulate. Visit yafee.com today to simplify subscription management and take control of your digital spending in Singapore.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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