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Frequently asked questions
Cancel Leonardo Ai: The Right Way
How to cancel Leonardo AI and stop unwanted recurring charges
What Leonardo AI is and why cancellation matters
Leonardo AI is a subscription-based creative platform that generates images, concept art, and visual content using advanced artificial intelligence models. You pay for access through tiered monthly or annual plans, each offering a monthly token allowance that determines how many images you can create.
The service attracts digital designers, marketers, and creative professionals across Singapore who need rapid visual prototyping. However, if the tool no longer fits your workflow, costs exceed your budget, or you have simply switched to a competing platform, cancelling immediately protects you from unwanted recurring charges.
At Yafee, we recognise that subscription fatigue is genuine, and many users forget to cancel before the next billing cycle. This guide walks you through every cancellation method available in Singapore, your refund rights under consumer law, and the steps to ensure Leonardo AI stops billing your account.
Common reasons to cancel Leonardo AI
You might cancel because image generation no longer matches your workflow needs, monthly token allocation consistently goes unused, or you have discovered competing platforms with better pricing or quality. Some users find image output inconsistent with expectations, while others simply accumulated credits month after month without active use.
Whatever your reason, Yafee is here to ensure your cancellation is processed correctly and your money is protected from charges you did not authorise.
Why timing matters for your cancellation
Leonardo AI operates on a recurring billing cycle. If you cancel after your next billing date, your account remains active until the end of your current subscription period, but you will not be charged again. Cancelling before your renewal date is therefore essential to avoid unnecessary charges.
Yafee recommends checking your billing date in your account settings immediately, then scheduling your cancellation accordingly.
Your consumer rights in singapore
Protection under the consumer protection (Fair trading) act
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) establishes your statutory rights when you purchase digital services like Leonardo AI. You have the right to receive services that are fit for purpose, match the description provided by the seller, and are of acceptable quality.
If Leonardo AI fails to deliver on these promises-for example, if image generation consistently fails, tokens disappear without authorisation, or the platform becomes unavailable-you have grounds to request a refund or penalty-free cancellation. The CPFTA also protects you against unfair contract terms, hidden charges, and misleading marketing practices.
Your legal position on refunds and cancellation
Your rights depend on the reason for cancellation. If you cancel because of a change of mind and no service fault exists, Leonardo AI's standard terms typically do not require a refund. However, if the service is faulty, unfit for its stated purpose, or Leonardo AI has materially changed its service terms after you paid, the CPFTA grants you the right to cancel without penalty and claim a refund for the unused portion of your subscription.
The CPFTA also protects you if Leonardo AI misrepresented its service features or if automatic renewal occurred without your explicit, informed consent. If Leonardo AI resists your cancellation request, Singapore's Consumers Association (CASE) can escalate your complaint and enforce your statutory rights.
Escalation and dispute resolution
If Leonardo AI refuses to cancel your account or process a refund you believe you are entitled to, contact CASE directly. You can lodge a complaint online at case.org.sg or call 6100 0820. CASE will investigate the dispute and help you recover money if the company has breached consumer law.
Yafee recommends documenting all communications with Leonardo AI, keeping proof of payment, and recording your cancellation confirmation date. This evidence strengthens any future dispute with CASE.
How to cancel Leonardo AI via the web app
Step 1: log in to your Leonardo AI account
Open your web browser and navigate to app.leonardo.ai. Enter your registered email address and password. If you have enabled two-factor authentication, complete that security step as well.
Step 2: access your account settings
Once logged in, locate your profile icon in the top-right corner of the dashboard. Click it to open the account menu dropdown.
Step 3: navigate to your subscription settings
Select "Account Settings" or "Billing" from the dropdown menu. You will then see your current subscription plan, next billing date, and active features.
Step 4: locate the cancellation option
In the billing section, you will see "Manage Subscription" or "Subscription Details". Click this button to view your full subscription terms and cancellation options.
Step 5: initiate cancellation
Click the "Cancel Subscription" or "End Plan" button. Leonardo AI will prompt you to confirm your decision and may ask for feedback on why you are leaving. Providing feedback is optional but helps the platform improve its service.
Step 6: confirm and collect your proof
Click the final confirmation button to complete the cancellation. Leonardo AI will display an on-screen confirmation message with your cancellation effective date. Screenshot this page immediately and save it offline as proof.
Within minutes, you will receive a cancellation confirmation email from Leonardo AI. Forward this email to yourself or save it in a separate archive folder. This email serves as your legal proof of cancellation and protects you if Leonardo AI attempts to bill you again.
Alternative cancellation methods
Cancelling via email contact
If you cannot access your account or prefer written confirmation, contact Leonardo AI's support team by email. Send a clear cancellation request from the email address associated with your Leonardo AI account. Include your full name, email address, and account creation date so support can identify your subscription immediately.
Request written confirmation of your cancellation date in the reply. Keep this email exchange in a secure folder as documentation.
Cancelling via payment method
You can also cancel by removing or revoking Leonardo AI's access to your payment method. Log into your bank's online portal or your payment provider (such as a credit card issuer or PayPal), navigate to recurring payments or subscriptions, and revoke Leonardo AI's permission to bill you. This method stops future charges, but Yafee recommends also cancelling directly via the Leonardo AI app to avoid account status confusion.
Understanding Leonardo AI's pricing and billing
Subscription plans and token allocations
| Plan name | Monthly cost (SGD) | Monthly tokens | Best for |
|---|---|---|---|
| Free tier | Free | 150 tokens | Casual experimentation |
| Starter | $13 (approx.) | 6,500 tokens | Small projects and testing |
| Pro | $26 (approx.) | 25,000 tokens | Active creators and marketers |
| Premium | $78 (approx.) | 100,000 tokens | Professional studios and agencies |
| Annual Pro (prepaid) | $260 (approx.) | 300,000 tokens | Long-term users seeking savings |
Leonardo AI charges you based on image generation requests. Each image costs a certain number of tokens depending on resolution and model complexity. If your monthly allocation is insufficient, you can purchase additional tokens, but these do not roll over to the next month.
What happens after you cancel
Account status and data retention
Once you cancel, your Leonardo AI subscription ends at the end of your current billing period. Your account remains active until that date, and you can continue generating images with any remaining tokens.
After your subscription expires, your account enters a free-tier state. You retain access to your previously generated images and project history, but you can no longer generate new images unless you reactivate a paid subscription. Leonardo AI typically retains your data for 90 days after cancellation, after which it may be deleted in accordance with its privacy policy.
Monitoring for unexpected charges
After cancellation, continue monitoring your bank and credit card statements for 30 days. If Leonardo AI attempts to charge you after your cancellation date, contact your bank immediately to dispute the charge. Provide your cancellation confirmation email as evidence that you terminated the subscription.
If you are charged unexpectedly, report this to CASE and provide all documentation. Yafee has helped thousands of consumers cancel subscriptions successfully, and we can help you escalate disputes if the company breaches its cancellation obligation.
Common mistakes to avoid during cancellation
Mistake 1: cancelling only via payment method removal
You feel relieved when you revoke Leonardo AI's payment access, but this is not a complete cancellation. Leonardo AI may still attempt to collect payment and mark your account as delinquent. Always cancel directly through the Leonardo AI app to ensure your subscription status officially terminates.
Mistake 2: failing to document your cancellation
Screenshots and confirmation emails are your legal protection. If you cancel verbally or rely on memory, you have no proof if the company disputes your cancellation. Save every confirmation message and store it in multiple locations-your email, cloud storage, and a backup folder.
Mistake 3: cancelling immediately after paying for an annual plan
If you purchased an annual plan, Leonardo AI may argue you are not entitled to a refund under its change-of-mind policy. However, if the service is faulty or you have grounds under the CPFTA, you can still claim a refund for the unused portion. Contact CASE if Leonardo AI refuses.
Mistake 4: not checking your next billing date before cancellation
Leonardo AI processes your cancellation immediately upon request, but you remain charged until the end of your current billing period. If you cancel on the 1st of the month but your billing date is the 28th, you will be charged again on the 28th unless you cancel before that date.
Cancellation refund policy and your rights
Refunds for unused tokens
Leonardo AI does not automatically refund unused tokens if you cancel. However, if you paid for a monthly subscription and are entitled to a refund under the CPFTA-because the service was faulty, unfit for purpose, or Leonardo AI misrepresented its features-you can request a pro-rata refund for the unused portion of your subscription period.
Calculate the refund as follows: (number of days remaining in billing period / total days in billing period) x monthly subscription cost. For example, if you paid SGD 26 for a month and cancel 10 days in, you are entitled to claim approximately SGD 18.50 for the 20 unused days, provided you have legal grounds under the CPFTA.
Refund request procedure
To request a refund, email Leonardo AI's support team within 14 days of cancellation. Cite the CPFTA and explain your grounds-for example, service unavailability, image generation failure, or misrepresentation of features. Provide your cancellation confirmation, payment receipt, and any evidence of the service fault.
Leonardo AI typically responds within 7 business days. If refused, escalate to CASE with all documentation. CASE can force the company to refund you if it has breached consumer law.
Pricing comparison and alternatives
Leonardo AI versus competing platforms
| Platform | Entry price (SGD/month) | Key feature | Cancellation policy |
|---|---|---|---|
| Leonardo AI | $13 | Rapid image generation and model training | Immediate via app |
| Midjourney | $10-$120 | Discord-based, high-quality outputs | Immediate cancellation, no refunds |
| Stable Diffusion | Free-$20 | Open-source, customisable models | No subscription; pay-per-credit model |
| Adobe Firefly | $5.49-$84.49 | Integration with Creative Cloud suite | Cancellable within 7 days for refund |
| DALL-E 3 | $15-$120 | High realism and accuracy | Immediate cancellation via OpenAI |
If you are cancelling Leonardo AI to switch platforms, consider your actual usage pattern. Free and pay-per-credit models (such as Stable Diffusion) suit casual users, while subscription platforms work better for active creators who generate images regularly.
Key steps to ensure a clean cancellation
Your cancellation checklist
Follow this checklist to confirm your cancellation is complete and legally protected:
- Note your next Leonardo AI billing date (found in Account Settings > Billing).
- Log into app.leonardo.ai and navigate to your subscription settings.
- Click "Cancel Subscription" and confirm the cancellation on screen.
- Screenshot the on-screen confirmation message showing your cancellation date.
- Check your email for Leonardo AI's cancellation confirmation within 10 minutes.
- Forward this email to yourself or save it in a separate folder as permanent backup.
- Store both the screenshot and email in cloud storage (Google Drive, OneDrive, or iCloud).
- Monitor your bank or credit card statements for 30 days after your billing date.
- If an unexpected charge appears, dispute it immediately and provide your cancellation proof to your bank.
- If Leonardo AI refuses to refund a service fault, file a complaint with CASE at case.org.sg.
Contacting Leonardo AI and escalation routes
Leonardo AI's cancellation address
If you need to send a formal cancellation notice or dispute a refusal, address your correspondence to Leonardo AI's corporate headquarters. Leonardo AI is registered and operates from Australia, with legal contact details as follows:
Leonardo AI (Corporate Headquarters)
Address: Brisbane, Queensland, Australia
Email: [email protected]
Support portal: help.leonardo.ai
For European correspondence or alternative contact routes, some sources reference a Dublin, Ireland address; however, Yafee recommends directing all official cancellation notices to the Brisbane headquarters as your primary channel.
Escalation to singapore's consumers association
If Leonardo AI does not respond to your cancellation request within 7 business days, or if it refuses to cancel or refund you without legal justification, escalate to CASE:
Consumers Association of Singapore (CASE)
Website: case.org.sg
Phone: 6100 0820
Email: [email protected]
Hours: Monday to Friday, 09:00-17:00 Singapore time
CASE can investigate Leonardo AI's conduct, determine whether it has breached the CPFTA, and order the company to refund you or cancel your subscription penalty-free. Yafee advises submitting all documentation-cancellation requests, confirmation emails, payment receipts, and evidence of service faults-to CASE as part of your formal complaint.
Conclusion: protect your budget and cancel with confidence
Cancelling Leonardo AI is straightforward when you follow the correct procedure. Log into app.leonardo.ai, navigate to your subscription settings, click "Cancel Subscription", and retain your confirmation email as legal proof. Monitor your statements for 30 days, and if an unexpected charge appears, dispute it using your cancellation documentation.
Your rights under Singapore's Consumer Protection (Fair Trading) Act protect you against unfair charges, service faults, and deceptive practices. If Leonardo AI refuses to cancel or refund you without legal justification, CASE will enforce your rights on your behalf.
Yafee is committed to helping you navigate subscription cancellations with clarity and legal confidence. Whether you are leaving Leonardo AI due to budget constraints, service dissatisfaction, or a switch to a competing platform, Yafee has helped thousands of consumers cancel subscriptions successfully and recover refunds they were entitled to. Document your cancellation today, stay vigilant over your next billing cycle, and reclaim control of your creative budget.
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