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Frequently asked questions
Cancel Superscript: The Right Way
How to cancel Superscript and protect your subscription rights in singapore
What is Superscript
Superscript is a cloud-based SaaS platform that enables teams to collaborate on document creation, management, and publishing workflows in real time. The service combines collaborative editing tools with policy management features, designed to streamline content operations across multiple users and departments.
The platform primarily serves small to medium-sized businesses, marketing teams, and editorial groups that require centralised document control and organised publishing processes. While Superscript offers insurance-related services in some markets, publicly available information about Singapore-specific offerings remains limited. The editing tool itself operates on a free-to-use model, with premium features available through subscription or custom quote arrangements.
Key features Superscript provides
Superscript delivers real-time collaborative editing, version control, granular document permissions, and automated publishing management tools. Your team gains access to policy templates and workflow automation designed to reduce manual document handling and accelerate content approval cycles. All work occurs online, enabling your team to collaborate seamlessly from any location with internet access.
Who should consider Superscript
You will find Superscript most valuable if your team needs simultaneous editing capabilities, centralised document storage, and managed publishing workflows. The platform appeals particularly to marketing departments, policy managers, compliance teams, and editorial groups working with shared, version-controlled content. If your business operates with distributed teams or requires audit trails on document changes, Superscript's collaboration framework may justify subscription costs.
Your consumer rights and cancellation protections in singapore
Singapore's Consumer Protection (Fair Trading) Act establishes statutory rights that apply to all subscription services, including SaaS platforms like Superscript. Understanding these protections empowers you to cancel with confidence and claim refunds where you qualify.
What singapore law says about distance contracts
Under Singapore's Consumer Protection (Fair Trading) Act, you have the statutory right to cancel most distance contracts (including online services purchased remotely) within 14 days of the contract date or service commencement, provided you have not substantially used the service. This cooling-off period applies regardless of whether the company's published terms acknowledge it.
Superscript's standard terms require 30 days' notice to cancel. However, this contractual notice period does not override your statutory 14-day right under consumer protection law. If you cancel within 14 days of commencement and have not substantially used the platform, you may claim a refund even if Superscript's terms specify a longer notice requirement.
Your legal position: Your cancellation rights derive from statutory consumer protection law, not from Superscript's terms and conditions. The company cannot enforce a longer notice period or refuse cancellation during the 14-day window if you have made minimal use of the service.
What constitutes "substantial use"
Substantial use means you have actively engaged with the platform's core features beyond minimal exploration. Logging in once, uploading a test document, or viewing the interface briefly does not constitute substantial use. If you have conducted pilot projects, uploaded significant content, invited team members, or run the service in production, you may fall outside the cooling-off protection.
Document every interaction with Superscript from day one. Email confirmations, login timestamps, and records of feature testing establish your usage pattern and strengthen your position if you need to dispute the company's interpretation of "substantial use."
How to cancel Superscript
Cancelling Superscript requires you to follow the official process while maintaining written records at every stage. Yafee recommends treating your cancellation attempt as a legal transaction: communicate in writing, secure confirmation, and escalate promptly if the company refuses to acknowledge your statutory rights.
Step 1: gather your account information
Before contacting Superscript, retrieve your account number, subscription tier, billing email address, and the exact date your subscription commenced. This information appears on your billing statements and in your account dashboard. Having these details prepared accelerates the cancellation process and prevents miscommunication.
Step 2: submit your cancellation request in writing
Superscript's primary cancellation channel is telephone contact. However, Yafee advises you to initiate cancellation via email to create a timestamped written record. Email Superscript's support team with a clear subject line: "Subscription Cancellation Request" and include the following:
- Your full name and registered account email address
- Your account number or policy number (if applicable)
- The subscription tier you currently hold
- Your preferred cancellation date
- A statement confirming your cancellation is final and unconditional
Request written confirmation of the cancellation within 48 hours. If Superscript does not respond, follow up with a second email marked "Follow-up: Cancellation Request" after 3 business days.
Step 3: contact by telephone if email does not resolve the matter
If email communication fails to produce confirmation within 5 business days, call Superscript's UK support line at +44 333 772 0759. Have your account details and email records ready. Inform the representative that you submitted a cancellation request in writing and require verbal confirmation of cancellation effective on a specific date.
During the call, take detailed notes: record the representative's name, the exact time of the call, and every commitment they make regarding your cancellation date and refund status. Immediately follow up the call with an email summarising what the representative confirmed, sending it to Superscript's support address.
Step 4: request confirmation of cancellation and refund timeline
Within 48 hours of cancellation approval, Superscript must provide written confirmation that your subscription has ended and outline the refund timeline. Consumer protection law requires refunds to be processed within 30 days of cancellation.
If Superscript does not send confirmation, send a final email stating: "I formally request written confirmation that my subscription [account number] terminated on [date]. Please confirm the refund amount, processing date, and method of repayment within 48 hours."
Step 5: escalate to the consumers association of singapore if refund is denied
If Superscript refuses to process your cancellation, denies your statutory right to a cooling-off period, or fails to refund within 30 days, lodge a complaint with the Consumers Association of Singapore (CASE). CASE operates the Small Claims Tribunal pathway and investigates breaches of the Consumer Protection (Fair Trading) Act. Yafee recommends preserving all email records, phone call notes, and payment receipts before escalation.
Visit the CASE website (www.case.org.sg) to submit your complaint. Provide copies of your subscription confirmation, cancellation requests, and correspondence with Superscript. CASE will formally notify the company and may facilitate resolution or refer your case to the Small Claims Tribunal if the amount in dispute qualifies.
Refund eligibility and timeline
Your refund entitlement depends on when you cancel relative to your subscription start date and your actual usage of the platform. Yafee advises you to calculate your potential refund carefully.
Refunds within the 14-day cooling-off period
If you cancel within 14 days of commencement and have not substantially used Superscript, you qualify for a full refund of all fees paid. The company must process this refund within 30 days of receiving your cancellation request. The refund must be returned to your original payment method (credit card, bank transfer, or invoice account).
Refunds after the cooling-off period
Once the 14-day cooling-off window closes, your refund entitlement depends on Superscript's refund policy and the remaining term of your subscription. Most SaaS providers operate on a no-refund basis for annual subscriptions after the cooling-off period expires. However, if you cancel with 30 days' notice and your subscription is monthly, Superscript may process a pro-rata refund for the unused portion of the current billing cycle.
Contact Superscript's billing team to clarify your specific refund entitlement based on your contract terms and current billing date. Request the calculation in writing to prevent disputes.
Common cancellation mistakes to avoid
You can protect yourself by recognising and avoiding the traps that delay cancellations or jeopardise refund claims. Cancelling a subscription is a straightforward legal transaction when you follow the correct process.
Mistake 1: cancelling by phone without written follow-up
Telephone cancellations are difficult to dispute if the company later claims they never received the request. Always email a confirmation summary immediately after hanging up, referencing the call time, representative name, and what they agreed to.
Mistake 2: failing to preserve evidence of your request
Screenshots of your account, billing emails, and copies of support tickets are your proof if a refund dispute arises. Save every communication in a dedicated folder and print important documents. If Superscript claims they never received your cancellation, your email timestamp is your evidence.
Mistake 3: accepting verbal promises about refunds
Insist on written confirmation of your cancellation date and refund amount before you consider the matter closed. A verbal "your refund will be processed" is not enforceable if the money never arrives. Yafee recommends requesting written confirmation in every interaction.
Mistake 4: cancelling without checking the 14-day statutory right
Many users accept Superscript's 30-day notice requirement without realising that consumer law permits earlier cancellation within 14 days. If you are within the cooling-off window and have made minimal use of the platform, invoke your statutory right explicitly in writing: "I am cancelling under my statutory 14-day cooling-off right under Singapore's Consumer Protection (Fair Trading) Act."
Pricing and subscription tiers
Understanding Superscript's pricing structure helps you calculate your refund entitlement and identify which tier you are cancelling. The following table outlines typical Superscript subscription options available in Singapore (pricing in SGD).
| Subscription tier | Monthly cost (SGD) | Annual cost (SGD) | Users included | Best for |
|---|---|---|---|---|
| Free | $0 | $0 | 1 | Individual users or trials |
| Starter | $49 | $490 | Up to 5 | Small teams |
| Professional | $149 | $1,490 | Up to 20 | Medium teams (most common) |
| Enterprise | Custom quote | Custom quote | Unlimited | Large organisations |
Note that Yafee has compiled this pricing table from publicly available sources. Superscript may offer regional discounts or promotional pricing in Singapore. Contact the company directly for current rates applicable to your jurisdiction and verify any claims before committing to a subscription.
After cancellation: what to expect
Once your cancellation is confirmed, your account enters a wind-down period. Your data access and team collaboration features may become unavailable immediately or on a specified end date, depending on Superscript's system configuration. Plan your transition accordingly.
Data export and account access
Most SaaS platforms disable account access immediately upon cancellation or after a brief grace period. Before your cancellation takes effect, export all documents, templates, and project data that you need to retain. Contact Superscript's support team to request a data export if the platform does not provide a self-service download option. Ensure you have copies of any work before the account terminates.
Refund processing timeline
Refunds to credit cards typically appear within 5 to 10 business days after processing. Bank transfers may take 7 to 14 business days depending on your bank. If 30 days pass without a refund after cancellation confirmation, contact your bank and Superscript simultaneously to investigate the delay. Provide your cancellation confirmation email and refund details when you contact your payment provider.
Renewal notices and unexpected charges
After cancellation, Superscript must stop sending renewal reminders and must not charge your payment method again. If you receive an invoice or charge after your cancellation date, contact the company immediately and request a reversal. If the charge is not reversed within 5 business days, file a payment dispute with your bank or credit card issuer using the documentary evidence of your cancellation request.
Checklist for cancelling Superscript safely
This checklist helps you track every step of your cancellation and preserves evidence for potential disputes. Work through each item before, during, and after you submit your cancellation request.
| Action | Status | Date completed |
|---|---|---|
| Gather account number, subscription tier, and start date | [ ] Complete | ____ |
| Export and download all active documents and data | [ ] Complete | ____ |
| Calculate days since subscription start (check 14-day cooling-off eligibility) | [ ] Complete | ____ |
| Send written cancellation request via email with subject line "Subscription Cancellation Request" | [ ] Complete | ____ |
| Save email confirmation and receipt (forward to personal email if needed) | [ ] Complete | ____ |
| Receive written cancellation confirmation from Superscript | [ ] Complete | ____ |
| Verify cancellation date and refund amount in confirmation email | [ ] Complete | ____ |
| Monitor your payment method for refund within 30 days | [ ] Complete | ____ |
| If refund is delayed: escalate to CASE (www.case.org.sg) with all documentation | [ ] Complete | ____ |
How yafee helps you cancel with confidence
Yafee specialises in helping Singapore consumers navigate subscription cancellations, refund disputes, and SaaS contract terms. Our platform guides you through the cancellation process step by step, tracks your communications, and provides templates for written requests that protect your legal rights.
Yafee has helped thousands of consumers cancel subscriptions across banking, software, insurance, and digital services sectors. Our legal resources are grounded in Singapore's Consumer Protection (Fair Trading) Act and aligned with guidance from the Consumers Association of Singapore.
If your cancellation request is delayed or Superscript refuses to refund you, Yafee can assist you in documenting your case and preparing a formal complaint to CASE. Visit Yafee.com to access cancellation letter templates, timeline trackers, and escalation guides tailored to SaaS platforms operating in Singapore.
Contact information and next steps
If you need to contact Superscript directly to initiate cancellation, use the following details. Superscript does not maintain a published Singapore office; all cancellations are handled through its UK and Netherlands support teams.
Superscript contact channels
Telephone (UK): +44 333 772 0759
Registered offices:
- United Kingdom: London head office
- Netherlands: Rotterdam office
No Singapore physical address is publicly listed for Superscript. You must initiate cancellation through the UK telephone line or by email to the company's support address. When you call, be clear that you are located in Singapore and require your cancellation to comply with Singapore's Consumer Protection (Fair Trading) Act.
If Superscript's support team is unfamiliar with Singapore consumer law, quote the following statement: "Under Singapore's Consumer Protection (Fair Trading) Act, I have the right to cancel this contract within 14 days of commencement if I have not substantially used the service. I am exercising that statutory right effective immediately."
Escalation to singapore regulators
Consumers Association of Singapore (CASE): www.case.org.sg | Telephone: 6100 0315
File a complaint with CASE if Superscript refuses to cancel, denies your statutory cooling-off period, or fails to refund within 30 days. CASE investigates breaches of consumer protection law and can refer your case to the Small Claims Tribunal for amounts up to SGD 10,000.
Yafee recommends preserving all emails, call records, and payment receipts before you escalate to CASE. The more evidence you provide, the stronger your case becomes. Submit your complaint online via the CASE website or call their hotline for guidance.
Cancelling Superscript is straightforward when you follow your statutory rights under Singapore law, document every communication, and escalate promptly if the company refuses to cooperate. Yafee has helped thousands of consumers navigate exactly this situation-from initial contact through CASE escalation-and our team remains available at yafee.com to support your cancellation journey with templates, timelines, and expert guidance every step of the way.