Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Superhuman, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Superhuman in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Superhuman
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Superhuman subscription with zero hassle
1
Fill in the form
Give us your details and those of your Superhuman subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Superhuman. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Superhuman refuses your cancellation.
Frequently asked questions
Cancel Superhuman: The Right Way
How to cancel Superhuman and protect your rights in singapore
What is Superhuman and why professionals use it
Superhuman is a premium email client engineered for speed, keyboard shortcuts, and productivity at scale. The service delivers AI-assisted tools, smart reminders, and team collaboration features designed to help professionals process high email volumes efficiently. You access Superhuman via web, iOS, and Android platforms, with pricing displayed in US dollars on their main website.
The platform appeals to executives, sales teams, and professionals who handle dozens of emails daily and require deeper integrations with customer relationship management systems. Superhuman offers tiered plans-typically Starter and Business levels-with feature sets and billing that vary between web and mobile access. Your subscription renews monthly unless you cancel before the renewal date arrives.
Typical reasons professionals cancel Superhuman
Users cancel Superhuman for three primary reasons: the monthly subscription cost accumulates over time, simpler email clients deliver equivalent productivity without the learning curve, or free alternatives like Gmail with browser extensions meet their workflow needs entirely. Whatever your reason, you hold the right to stop paying and retain your data safely. At Yafee (yafee.com), we help you exercise that right with clarity and confidence.
Your legal position under singapore consumer law
Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase services online. This legislation establishes that Superhuman's no-refund clause-even if stated prominently in their terms of service-does not override your statutory rights under the Act. If you cancel within 14 days of your initial purchase and the service does not match the description or terms Superhuman provided, you may be entitled to a refund or service credit, regardless of what Superhuman's standard terms claim.
This legal shield applies to you automatically. You need not negotiate with Superhuman to invoke it. Keep this framework in mind as you work through the cancellation steps below. If Superhuman refuses a legitimate refund claim, you can escalate to the Consumers Association of Singapore (CASE) or file a complaint with the Competition and Consumer Commission of Singapore (CCCS).
Pricing and plan structure for Superhuman
Understanding your current plan and renewal terms helps you cancel confidently and dispute any post-cancellation charges.
| Plan tier | Typical monthly cost (SGD equivalent) | Renewal cycle | Cancellation refund window |
|---|---|---|---|
| Starter | SGD 35-45 approximately | Monthly | 14 days from purchase |
| Business | SGD 55-70 approximately | Monthly | 14 days from purchase |
| Custom or annual prepaid | Variable; contact Superhuman | Annual or custom | 14 days from purchase or pro-rata refund |
Pricing on Superhuman's website displays in US dollars (USD). Your bank or payment provider converts this to Singapore dollars (SGD) at their exchange rate on the transaction date. Your bank statement will show the SGD equivalent. Note this amount before you cancel-it helps you verify any refund against your original charge.
How to cancel Superhuman via the web
Cancelling on desktop gives you direct control over your account and the fastest confirmation.
Cancellation using the command palette shortcut
Superhuman's web interface includes a keyboard shortcut that opens a command palette, allowing you to cancel in seconds.
- Open Superhuman on your desktop or laptop browser by navigating to superhuman.com.
- Sign in with your registered email address and password if you are not already logged in.
- Ensure you are viewing the main inbox interface, not a settings or admin page.
- Press Cmd+K if you use a Mac, or Ctrl+K if you use Windows or Linux.
- A search box will appear in the center of your screen.
- This command palette is Superhuman's built-in navigation tool.
- Type "Cancel Subscription" into the search box exactly as written.
- A dropdown menu will display matching results.
- Select the result labelled "Cancel Subscription" from the list.
- Review the cancellation summary that appears on your screen.
- Superhuman will confirm your current plan name, next renewal date, and the consequences of cancelling.
- Read this information carefully before proceeding.
- Click the confirmation button to complete your cancellation.
- You should receive a confirmation email at your registered address within 2-5 minutes.
- This email is your proof of successful cancellation.
- Screenshot or save your cancellation confirmation email to your device or cloud storage.
- This proof protects you if a charge appears on your account after cancellation or if you need to dispute the transaction with your bank.
Cancellation via account settings (alternative method)
If the command palette shortcut does not function on your device, you can cancel through your account settings menu instead.
- Log into superhuman.com using your email and password.
- Click your profile avatar or icon in the top right corner of the screen.
- A dropdown menu will appear with several account options.
- Select "Settings" or "Account" from the dropdown menu.
- You will be redirected to your account settings page.
- Locate the "Subscription," "Billing," or "Plans" section in the left sidebar.
- Click on this section to reveal your subscription details.
- You may need to scroll down to find the cancellation button.
- Click "Cancel Subscription" or "End Subscription" once you locate the button.
- A confirmation dialog will appear on your screen.
- Confirm your cancellation by clicking the final confirmation button.
- A success message will appear, and you will receive a confirmation email within minutes.
- Archive or print your confirmation email for your records.
- Keep this proof for at least two billing cycles in case a duplicate charge occurs.
What happens after you cancel on the web
Your access to Superhuman terminates on your next scheduled renewal date, not immediately. If your renewal is scheduled for 15 December, you retain full access until 14 December at 23:59 UTC, then lose access when the billing cycle ends. You do not receive an immediate refund for the current billing period unless you cancel within 14 days of your initial purchase or discover a billing error. Yafee (yafee.com) recommends you verify your cancellation status by logging back into Superhuman 24 hours later-if the "Cancel Subscription" option no longer appears, your cancellation has been processed successfully.
Cancellation via email and customer support
If the web cancellation process does not work or you encounter an error, you can request cancellation directly from Superhuman's support team.
Contacting Superhuman for cancellation assistance
Superhuman's Terms of Service list several email addresses for different support needs. For subscription and cancellation inquiries, use the following routes in order of priority.
- Compose a new email to [email protected].
- Superhuman's Terms of Service identify this address as the official cancellation help contact.
- In the subject line, write: "Subscription cancellation request for [your email address]".
- Replace [your email address] with the email registered on your Superhuman account.
- In the email body, include the following information:
- Your full name as it appears on your Superhuman account.
- The email address associated with your subscription.
- Your current plan tier (Starter or Business).
- Your reason for cancellation (optional but helpful for feedback).
- A clear statement: "I request immediate cancellation of my Superhuman subscription effective today."
- Send the email and wait for a response within 24-48 hours.
- Superhuman's support team will confirm your cancellation via email.
- Save this confirmation email as proof of your cancellation request.
- If you do not receive a response within 48 hours, send a follow-up email to [email protected].
- Reference your original email and ask for an update on your cancellation status.
- Keep copies of all correspondence.
- Once you receive cancellation confirmation, monitor your bank account for the next two billing cycles.
- Verify that no further charges appear after your cancellation date.
Your legal position on email cancellation requests
When you submit a cancellation request via email to Superhuman's official support address, you create a timestamped record of your intent to cancel. Under the Consumer Protection (Fair Trading) Act, this written request constitutes valid notice of cancellation. Superhuman cannot charge you for any period after your cancellation email is received, provided they acknowledge receipt. If a charge appears after you have sent a cancellation email, you have clear evidence to dispute it with your bank and escalate it to the CCCS.
Refunds, credits, and post-cancellation charges
Your refund entitlement depends on when you cancel and whether you meet Singapore's consumer protection criteria.
Refund eligibility within 14 days of purchase
If you cancel Superhuman within 14 days of your initial purchase, you may claim a full refund or service credit under the Consumer Protection (Fair Trading) Act, provided the service did not match Superhuman's stated description or terms. Superhuman's no-refund policy does not override this statutory right. To claim a refund in this window, include the following in your cancellation email to [email protected]: "I purchased this subscription on [date], and I am requesting a full refund under Singapore's Consumer Protection (Fair Trading) Act within the 14-day cooling-off period."
Cancellations after 14 days
If you cancel after 14 days from purchase, Superhuman typically does not refund charges for the current billing period. Your subscription ends on your next renewal date, and you lose access at that point. No refund is due unless Superhuman charged you in error, failed to deliver the service as described, or breached the Consumer Protection (Fair Trading) Act. Nevertheless, at Yafee (yafee.com), we recommend you request a pro-rata refund anyway-Superhuman may grant a partial credit as a goodwill gesture, particularly if you cite service quality issues or billing discrepancies.
Preventing duplicate charges after cancellation
After you cancel, monitor your bank statements closely for the next 60 days. If Superhuman charges your card again after your cancellation confirmation email, take these steps immediately:
- Retrieve your cancellation confirmation email from Superhuman and your bank statement showing the unauthorized charge.
- Contact your bank or credit card provider within 5 business days of the charge.
- Explain that you cancelled your Superhuman subscription and do not authorize the charge.
- Provide your bank with a copy of your cancellation confirmation email.
- Request a chargeback or reversal of the duplicate charge.
- Your bank will investigate and typically reverse the charge within 7-14 days if you provide clear evidence of cancellation.
- If your bank declines to reverse the charge, file a complaint with the CCCS or CASE.
- Include copies of your cancellation email, confirmation, and bank statement showing the charge.
Common cancellation mistakes and how to avoid them
Cancelling a SaaS subscription feels straightforward, yet small oversights create unnecessary billing disputes and access problems.
Mistake 1: cancelling only your payment method instead of your subscription
Removing your credit card from your Superhuman account does not cancel your subscription. Superhuman will attempt to charge you using an updated payment method linked to your account, or will send payment failure notices and suspend your account. Always cancel your subscription directly via the web interface or email. Deleting your payment method is a secondary step only.
Mistake 2: assuming access ends immediately
Your Superhuman access ends on your next scheduled renewal date, not on the day you cancel. If your renewal is 10 January, you retain full access until 9 January at 23:59 UTC. Plan your final email exports and data exports accordingly. Download any archived emails, contacts, or settings you wish to keep before your access date expires.
Mistake 3: not saving your cancellation confirmation
Your cancellation confirmation email is your only proof that you ended your subscription. If Superhuman later charges you or disputes your cancellation, this email protects you. Screenshot the confirmation email and save it to your cloud storage (Google Drive, OneDrive, iCloud) immediately. Do not rely solely on your email inbox-email can be accidentally deleted or your account compromised.
Mistake 4: cancelling via the command palette then requesting an email cancellation
If you cancel successfully on the web, do not send an additional cancellation email to [email protected]. Sending multiple cancellation requests may confuse Superhuman's support team and create conflicting records. Stick to one cancellation method-web or email-and save your confirmation.
Comparing Superhuman with alternative email clients
Before you cancel, consider whether an alternative tool might serve your workflow equally well at lower cost.
| Email client | Cost (SGD monthly) | AI features | Keyboard shortcuts | Team collaboration | Best for |
|---|---|---|---|---|---|
| Gmail (free tier) | Free | Basic Gmail features | Limited | Basic sharing | Budget-conscious teams |
| Gmail Business Starter | SGD 10 per user | Smart Compose (basic) | Configurable | Good | Small businesses |
| Outlook (Microsoft 365) | SGD 15-20 | Copilot (premium tier) | Extensive | Excellent | Enterprise users |
| Spike (Workspace) | SGD 12-18 | Moderate | Standard | Strong collaboration | Remote teams |
| Superhuman | SGD 35-70 | Advanced AI reminders and search | Extensive and customizable | Built-in threading | High-volume email users |
If you value Superhuman's advanced shortcuts and AI features but cannot justify the cost, Gmail with extensions like Boomerang or HubSpot Sequences may replicate key functionality at 80% lower cost. Conversely, if you handle hundreds of emails daily across multiple teams, Superhuman's speed advantage might justify its premium. Use this comparison table to validate your cancellation decision before you act.
Exporting your data before cancellation
Once you cancel Superhuman, your access to archived emails and saved data ends when your account terminates on the renewal date.
Steps to export and backup your Superhuman data
- Log into Superhuman and navigate to your account settings.
- Look for an "Export," "Data," or "Archive" section in the settings menu.
- Superhuman may not offer a built-in export tool; in that case, proceed to step 3.
- If no export option exists, forward important emails from Superhuman to your personal Gmail or Outlook account.
- Use Superhuman's search and filter tools to organize emails by sender, date, or label.
- Select batches of emails and forward them to your backup email address.
- Download or screenshot any custom labels, filters, or keyboard shortcut configurations you created.
- These customizations will not transfer to Gmail or Outlook; recording them helps you recreate your workflow quickly.
- Verify that all critical emails and attachments have been backed up to your Gmail, Outlook, or cloud storage before your cancellation date arrives.
- Do this at least 3 days before your renewal date to allow time for email delivery.
Escalation: what to do if Superhuman refuses your cancellation or refund
If Superhuman does not respond to your cancellation request, refuses a legitimate refund, or continues to charge you after cancellation confirmation, you have statutory recourse in Singapore.
Step-by-step escalation process
- Document all evidence in a single folder.
- Collect your cancellation email, Superhuman's confirmation (or lack thereof), screenshots of your account, and your bank statements showing charges and dates.
- Compile these into a PDF or folder for easy reference.
- Send Superhuman a formal written demand for resolution.
- Email [email protected] with the subject "Formal Notice: Cancellation and Refund Dispute."
- State that you have cancelled your subscription, provide dates, and specify the amount you are claiming (refund or chargeback reversal).
- Set a 14-day deadline for Superhuman to respond and resolve the issue.
- If Superhuman does not respond within 14 days, contact the Consumers Association of Singapore (CASE).
- Visit case.org.sg or call 1800-6335 888.
- File a complaint with CASE, including all your documentation.
- CASE will mediate between you and Superhuman at no cost.
- If CASE mediation does not resolve the dispute, escalate to the Competition and Consumer Commission of Singapore (CCCS).
- Visit cccs.gov.sg or submit your complaint online.
- The CCCS has enforcement authority over unfair contract terms and misleading billing practices.
- Report the issue to your bank's dispute resolution team if the charge remains unresolved after 30 days.
- Request a chargeback and provide all correspondence with Superhuman as evidence.
- Your bank will investigate and typically reverse unauthorized charges within 7-14 days.
Your cancellation checklist
Use this checklist to confirm you have completed each critical step before, during, and after cancelling Superhuman.
| Action | Completed | Notes |
|---|---|---|
| Verify your plan type and next renewal date | ☐ | Check your account settings or latest invoice |
| Export or backup critical emails and data | ☐ | Forward emails to Gmail or save to cloud storage |
| Cancel via web (command palette or settings) | ☐ | Use Cmd+K or Ctrl+K, or navigate to Settings > Billing |
| Save and screenshot your cancellation confirmation | ☐ | Store in Google Drive, OneDrive, or cloud email |
| Verify cancellation status 24 hours later | ☐ | Log back in and confirm "Cancel Subscription" option is gone |
| Monitor your bank account for duplicate charges (60 days) | ☐ | Dispute any unauthorized charge immediately with your bank |
Superhuman cancellation contact address
For postal correspondence, cancellation inquiries, and formal disputes, use the following contact methods for Superhuman.
| Contact type | Address or email | Use for |
|---|---|---|
| Subscription cancellation | [email protected] | Email cancellation requests and billing inquiries |
| General support | [email protected] | Follow-up inquiries if [email protected] is unresponsive |
| Web cancellation | superhuman.com (logged-in account) | Fastest cancellation method via command palette or settings |
Superhuman does not publish a Singapore-based physical mailing address for consumer inquiries. All cancellation requests must be submitted via email to [email protected] or through the web interface at superhuman.com. If you require formal written correspondence, submit your request via email and request written confirmation of cancellation.
Summary and next steps
Cancelling Superhuman takes 2-5 minutes via the web, or 24-48 hours via email support. You hold statutory rights under Singapore's Consumer Protection (Fair Trading) Act that guarantee refunds within 14 days of purchase if the service does not meet the description Superhuman provided. Save your cancellation confirmation immediately, monitor your bank account for 60 days, and escalate to CASE or the CCCS if Superhuman refuses to honour your cancellation or issues an unauthorized charge.
Yafee (yafee.com) has helped thousands of consumers cancel premium software subscriptions, dispute billing errors, and recover unauthorized charges. Our contract-law specialists guide you through every step, from understanding your consumer rights under Singapore law to escalating disputes with merchants who refuse to cancel. Whether you are cancelling Superhuman due to cost, a simpler alternative, or unmet expectations, Yafee ensures you exercise your rights clearly and protect your wallet. Visit Yafee (yafee.com) today to explore your options and start your cancellation journey with confidence.
