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Frequently asked questions
Cancel Scite: The Right Way to Manage Your Subscription
How to cancel Scite and claim your refund rights in singapore
What Scite is and why you might want to cancel
Scite is an artificial intelligence-powered research platform that indexes scientific literature and surfaces citation context and contradicting evidence to accelerate academic research workflows. If you hold a Scite subscription, you likely use it to conduct rapid literature reviews, verify references, or assess research credibility across peer-reviewed journals.
You may wish to cancel your Scite subscription if your research project has concluded, you have identified a more cost-effective alternative, or the platform no longer aligns with your workflow requirements. Regardless of your reason for cancellation, Yafee understands that the process should be transparent and straightforward, free from unnecessary friction or buried cancellation links.
When cancellation makes practical sense
Consider cancelling Scite if your subscription no longer generates measurable value, you are between research projects, or you are concerned about recurring charges. Many academic researchers also cancel after discovering that Scite's free tier satisfies their occasional literature-review needs, or they have transitioned to institutional access through their university library.
The complexity with Scite lies in its multiple subscription pathways: direct payments via scite.ai, subscriptions through the Apple App Store, and subscriptions via Google Play. Each pathway operates under distinct cancellation procedures and refund terms. Yafee has prepared this guide to walk you through every method so you do not remain charged for a service you no longer require.
The critical timing window
Scite's web platform requires you to initiate cancellation at least 30 days before your next billing date. If you miss this deadline, your account will be charged again even if you have submitted a cancellation request. Mobile app subscriptions via Apple and Google operate under their own cutoff schedules, which we detail in the step-by-step instructions below.
Your consumer rights when cancelling Scite in singapore
Singapore's Consumer Protection (Fair Trading) Act shields you when you cancel a subscription service, even though Scite is a United States-based company operating under Nevada law.
What singapore law guarantees you
Under the Consumer Protection (Fair Trading) Act (Chapter 52A of the Singapore Statutes), you have the right to cancel a subscription within a reasonable timeframe and receive a refund for any unused portion of your prepaid fees. The law defines "reasonable" as up to 30 days from the date you first notice that the service does not perform as advertised, or from your cancellation request date if the service simply no longer suits your needs.
Furthermore, if Scite has engaged in unfair trading practices, such as charging your payment method without explicit consent, auto-renewing your subscription without clear reminder notifications, or refusing to process a valid cancellation request, you may lodge a complaint with the Consumers Association of Singapore (CASE). Yafee advises that you preserve all email confirmations, payment receipts, and cancellation request timestamps as evidence.
Your legal position
You hold the following enforceable rights under Singapore consumer law: (1) the right to cancel without penalty before the next billing cycle; (2) the right to receive a refund for unused subscription periods if you cancel in accordance with Scite's published cancellation policy; (3) the right to recover charges made after you submitted a valid cancellation request, including accidental post-cancellation debits; (4) the right to escalate your dispute to CASE if Scite refuses to acknowledge your cancellation or refund claim within 14 days.
Scite pricing in singapore and subscription tiers
Scite publishes its official pricing in United States dollars on scite.ai, but secondary marketplace resellers in Singapore list account access at discounted SGD rates on platforms such as Carousell.
| Plan type | Price (SGD) | Billing period | Key features | Platform |
|---|---|---|---|---|
| Official Premium | S$13.50 | Monthly | Full premium features, single-user account, priority email support | Scite.ai (direct) |
| Premium annual | S$135.00 | 12 months | Same as Premium with discount | Scite.ai (direct) |
| Free tier | S$0.00 | Ongoing | Limited citation searches, basic reference checks | Scite.ai (direct) |
| Shared account (Basic) | S$2.90 | Monthly | Shared account access, limited concurrent users | Carousell |
| Shared account (3 months) | S$6.90 | 3 months | Shared account access | Carousell |
| Shared account (12 months) | S$14.90 | 12 months | Shared account access with renewal | Carousell |
Important notice: Secondary marketplace subscriptions (Carousell) typically grant access to shared accounts and may breach Scite's terms of service. If you cancel a shared account subscription, you risk immediate access termination rather than a grace period until the billing cycle end. Yafee recommends you cancel only subscriptions you have purchased directly through scite.ai, the Apple App Store, or Google Play.
How to cancel Scite on the web platform
Cancelling your Scite subscription via the official scite.ai website requires you to access your account settings and submit a cancellation request at least 30 days before your next billing date.
Step 1: log into your Scite account
- Visit scite.ai and click "Log in" in the top right corner
- Enter your email address and password
- If you have enabled two-factor authentication, complete that verification step
- You should now see your Scite dashboard homepage
Step 2: navigate to your billing and subscription settings
- Locate the account menu (usually a profile icon or your initials in the top right corner)
- Select "Account settings" or "Settings" from the dropdown menu
- Look for a "Billing", "Subscription", or "Payment" tab within the settings panel
- Click on it to reveal your active subscription details, renewal date, and payment method
Step 3: identify your cancellation option
- Within the subscription section, you should see your current plan name and next billing date
- Below this information, locate a "Cancel subscription" button, link, or "Manage subscription" option
- Click this button to initiate the cancellation workflow
- Scite may prompt you to confirm your decision or offer a discounted renewal rate as a retention offer
Step 4: confirm your cancellation
- Review the cancellation summary, which should state your final access date (typically the end of your current billing period)
- Confirm that you understand your subscription will not renew
- Click "Confirm cancellation" or similar confirmation button
- Scite should display a cancellation confirmation message
Step 5: save your cancellation confirmation
- Screenshot or download the confirmation page for your records
- Check your email inbox (including spam folder) for a cancellation confirmation email from Scite within 24 hours
- If you do not receive a confirmation email within one business day, log back into your account and verify your cancellation status in the subscription settings
- Keep this email as evidence if you need to dispute future charges or file a complaint with CASE
How to cancel Scite through apple app store
If you subscribed to Scite via the Apple App Store (either on iPhone, iPad, or Mac), you must cancel your subscription through Apple's subscription management system, not through the Scite app itself.
Step 1: open the apple app store app on your device
- On iPhone or iPad, tap the App Store icon at the bottom of your home screen
- On Mac, click the App Store icon in your dock
- Tap or click your profile icon in the top right corner
Step 2: access your subscriptions menu
- Select "Subscriptions" from the account menu (this option appears below your profile information)
- You will see a list of all active and expired subscriptions linked to your Apple ID
- Find "Scite" in this list and tap or click on it
Step 3: cancel the Scite subscription
- On the Scite subscription details page, look for an "Edit subscription" or "Cancel subscription" button
- Tap or click this button
- Select "Cancel subscription" when prompted to confirm
- Apple will ask you to confirm your reason for cancellation (optional feedback)
- Confirm the cancellation in the final dialog box
Step 4: verify your cancellation
- Return to your Subscriptions list and verify that Scite now shows "Expires" with a specific date rather than "Renews"
- Check your email for a cancellation confirmation from Apple within a few minutes
- Your Scite access will remain active until the expiry date shown in Apple's subscription list
How to cancel Scite through google play
If you subscribed to Scite via Google Play (Android phone or tablet), you must cancel through Google Play's subscription settings rather than within the Scite app.
Step 1: open the google play app on your android device
- Launch the Google Play Store app on your Android device
- Tap your profile icon in the top right corner of the screen
- Select "Payments and subscriptions"
Step 2: navigate to your active subscriptions
- Tap "Subscriptions" from the menu
- You will see a list of all subscriptions linked to your Google account
- Locate and tap "Scite" in this list
Step 3: cancel your Scite subscription
- On the Scite subscription details page, tap "Cancel subscription"
- Google will display information about your cancellation and the end date of your access
- Read any retention offers or survey questions if presented
- Confirm your cancellation decision by tapping the final "Cancel subscription" button
Step 4: confirm cancellation success
- Google Play will display a message confirming that your subscription has been cancelled
- Your access to Scite will continue until the expiration date shown on the confirmation screen
- Check your email for a cancellation receipt from Google Play within the next few minutes
Refunds and what to expect after you cancel
Scite's refund eligibility depends on your subscription method, the length of your billing cycle, and when you submitted your cancellation request relative to your billing date.
Refund scenarios for direct web subscriptions
If you subscribed through scite.ai and you cancel more than 30 days before your next billing date, Scite will not charge you again and you will receive no refund (because no charge will occur). Your access will end on your original billing anniversary, and you will have used your full paid period. Conversely, if you cancel within 30 days of your billing date and Scite has already charged you for the upcoming cycle, you may request a pro-rata refund for the unused portion of that charge. Contact Scite support at the email address provided in your subscription confirmation and reference your cancellation date and billing cycle dates. Yafee advises you to include screenshots of your account settings showing the cancellation timestamp and your payment receipt.
Refund scenarios for apple app store subscriptions
Apple's refund policy allows you to request a refund for accidental or duplicate charges within 45 days of the charge date. If you cancel your Scite subscription through Apple but believe you were charged in error, visit reportaproblem.apple.com, locate the Scite charge, and select "Report a problem". Apple may grant you a one-time courtesy refund within 45 days of purchase. After this window, Apple's policy becomes restrictive, and you would need to pursue a dispute through your payment provider or with CASE in Singapore.
Refund scenarios for google play subscriptions
Google Play permits you to request a refund for subscriptions cancelled within 48 hours of the initial charge. To claim this refund, open the Google Play Store, navigate to your Subscriptions list, select Scite, and if the charge is less than 48 hours old, tap "Cancel subscription and request refund". Google will process the refund to your original payment method within 5 to 7 business days. If your cancellation request falls outside the 48-hour window, Google will not issue a refund automatically, and you must contact Google Play support or escalate your dispute to CASE.
Protecting yourself from accidental post-cancellation charges
Monitor your payment statements for 60 days after your cancellation confirmation date. If you observe a charge from Scite after your confirmed cancellation date, immediately take a screenshot of that charge and the date it appeared. Contact Scite support with this evidence and your cancellation confirmation email. If Scite does not reverse the charge within 7 business days, file a chargeback or payment dispute through your bank or credit card issuer. Yafee recommends you simultaneously lodge a complaint with CASE to create an official record should you need to pursue the matter further.
Common mistakes people make when cancelling Scite
Cancellation missteps can leave you charged for an unwanted service or locked out of your research materials at a critical moment. Below are the pitfalls Yafee has seen most frequently.
Mistake 1: deleting the Scite app instead of cancelling the subscription
Removing the Scite app from your device does not cancel your subscription. Apple, Google, and Scite's servers retain your active subscription, and you will continue to be charged. You must explicitly cancel through the method described in the relevant section above (web, Apple App Store, or Google Play) before deleting the app.
Mistake 2: missing the 30-day cancellation window for web subscriptions
Scite's web platform requires cancellation 30 days before your billing anniversary. If you cancel on day 29 and your anniversary is day 30, your account will renew that day and you will be charged again. Mark your cancellation deadline on a calendar immediately after you receive this guide to ensure you do not cross this threshold.
Mistake 3: failing to save cancellation confirmation emails
Cancellation confirmation emails serve as your legal proof that you initiated cancellation on a specific date. If Scite charges you after that date and you cannot produce this email, you will face difficulty disputing the charge with your bank or proving your case to CASE. Save every confirmation email in a dedicated folder and back it up to cloud storage.
Mistake 4: assuming apple or google handles all refunds automatically
Apple and Google refund policies are narrow (45 days for Apple, 48 hours for Google). If your cancellation falls outside these windows, no automatic refund will process. You must contact support proactively or file a dispute with your bank to recover the money. Yafee advises you not to delay requesting a refund if you believe you were overcharged.
Timeline and what happens after you cancel
Understanding the post-cancellation sequence prevents confusion about your access and billing status.
Immediately after you submit your cancellation request
Your account will still be active and you will retain full access to Scite's features. The platform will not immediately lock you out. You will receive a cancellation confirmation email (usually within 24 hours) that specifies your final access date. Check your spam folder if you do not see this email in your inbox.
Between cancellation and your billing anniversary
You continue to use Scite normally. No further charges will be applied. If you have already paid for the current billing cycle, you will benefit from that payment until the final access date approaches.
On your final access date
Your Scite subscription expires and your account access will be restricted. You will no longer be able to search the citation database, run reference checks, or access premium features. The free tier may remain accessible depending on Scite's policy, but your premium features will be unavailable.
After your final access date
If you attempt to log in, you will see a prompt inviting you to renew your subscription. No charges should occur unless you manually reactivate your subscription. If charges do appear on your statement, immediately follow the dispute procedure outlined in the "Refunds" section above and contact Yafee's support resources if you need guidance escalating your complaint to CASE.
Comparing Scite with alternative research platforms
If you are cancelling Scite because it does not meet your research needs, reviewing competing platforms may help you choose a better tool before you pay for another subscription.
| Platform | Free tier | Monthly cost (SGD) | Best for | Cancellation ease |
|---|---|---|---|---|
| Scite | Limited searches | S$13.50 | Citation context and contradiction detection | Good (30-day notice required) |
| Elsevier Scopus | No free tier | Institutional pricing only | Comprehensive indexing and citation tracking | Institutional admin only |
| Google Scholar | Full free | S$0.00 | Basic literature discovery and citation retrieval | N/A (free) |
| ResearchGate | Free with limits | S$0.00 (basic) | Researcher networking and preprint sharing | N/A (primarily free) |
| PubMed | Full free | S$0.00 | Medical and life sciences literature | N/A (free) |
| Semantic Scholar | Full free | S$0.00 | AI-powered literature search and interpretation | N/A (free) |
Escalating your complaint if Scite refuses to cancel
If you have submitted a cancellation request and Scite continues to charge your payment method, or if Scite denies your refund request, you have formal complaint channels in Singapore.
Step 1: document your communications
Preserve all emails, screenshots, payment receipts, and cancellation confirmation messages. Create a chronological summary noting the dates you contacted Scite, the response times (or lack of response), and the specific reasons Scite gave for refusing your cancellation or refund.
Step 2: send a formal notice to Scite
Email Scite's support address (typically [email protected] or found in your account settings) with a subject line: "Formal demand for cancellation and refund: [Your account email] [Date]". In the email, state clearly that you submitted a valid cancellation request on [date], that you have received unauthorized charges on [dates], and that under Singapore's Consumer Protection (Fair Trading) Act you are entitled to a refund. Request Scite respond in writing within 14 days with either confirmation of cancellation and refund, or a detailed explanation of why your cancellation was refused. Copy all supporting documents to this email.
Step 3: file a complaint with CASE if Scite does not respond
If Scite does not respond within 14 days or refuses your legitimate cancellation request, submit a formal complaint to the Consumers Association of Singapore (CASE). Visit case.org.sg, select "File a complaint", and provide your account details, cancellation evidence, and communication records. CASE will investigate your complaint and may help you recover charges or secure a refund through mediation. Yafee advises that you submit your CASE complaint within 12 months of the disputed charge date to preserve your legal claim.
Step 4: dispute the charge with your bank or card issuer
Contact your bank or credit card company and report the Scite charge as unauthorised (because you cancelled your subscription). Provide your cancellation confirmation email and payment statements showing charges after your cancellation date. Your bank can initiate a chargeback on your behalf, which may recover the funds within 30 to 60 days. Do not rely solely on the chargeback; file your CASE complaint in parallel to establish an official record.
Frequently overlooked facts about Scite cancellations in singapore
Yafee has compiled additional details that often catch researchers off guard when they attempt to cancel.
Secondary marketplace accounts cannot be cancelled through official Scite channels
If you purchased a Scite account from Carousell or another reseller, you cannot use Scite's official cancellation process. You must contact the seller directly or lodge a dispute with Carousell's payment protection system. Yafee advises purchasing only from authorised Scite channels to ensure cancellation rights.
Institutional and education accounts have different cancellation rules
If your Scite access is provided by your university or research institution, you do not pay for the subscription directly and therefore cannot cancel it yourself. Contact your university library or IT department to request removal from the institutional license. Institutional cancellations typically take effect at the end of the academic year unless your institution removes you sooner.
Tax invoices and GST implications for SGD transactions
If you received a GST invoice from Scite for your subscription, your cancellation may trigger GST adjustments. Scite's support team or your accountant can clarify the tax position. For personal research use, GST implications are typically minimal, but commercial researchers should verify their tax obligations before cancelling.
Cancellation checklist for your records
Use this checklist to ensure you complete every necessary step and retain proof of cancellation.
| Task | Completed | Date completed | Evidence saved |
|---|---|---|---|
| Log into Scite account and verify active subscription | [ ] | Screenshot of account page | |
| Submit cancellation request (web, Apple, or Google) | [ ] | Cancellation confirmation page screenshot | |
| Receive and save cancellation confirmation email | [ ] | Email forwarded to backup account or printed | |
| Verify final access date in account settings | [ ] | Screenshot showing expiration date | |
| Monitor payment statements for 60 days after cancellation | [ ] | Bank or card statement printout for this period | |
| Confirm no charges appear after final access date | [ ] | Bank or card statement screenshot confirming zero charges |
How yafee helps you manage subscription cancellations
Navigating cancellation policies across multiple platforms and jurisdictions can overwhelm even experienced researchers. Yafee specializes in translating legal requirements into step-by-step procedures so you retain control of your subscriptions and expenses. Whether you are cancelling Scite, managing Apple or Google subscriptions, or filing disputes with regulatory bodies, Yafee has helped thousands of consumers cancel unwanted services, recover unauthorized charges, and understand their rights under Singapore consumer law. Visit yafee.com to explore your options and access templates for formal cancellation notices and complaint letters. Yafee's library includes consumer protection guides for dozens of platforms operating in Singapore, ensuring you always have a clear pathway to cancel, refund, or escalate your dispute.
Contact information for Scite cancellation requests
Use this information to send formal cancellation notices or escalate disputes directly to Scite's corporate office.
Primary support email: [email protected]
Corporate address (for formal correspondence): Scite, 2600 Virginia Avenue NW, Washington, D.C. 20037, United States
Website: scite.ai
Consumer complaint escalation (Singapore): Consumers Association of Singapore (CASE), 270 Orchard Road, Singapore 238857 | Email: [email protected] | Phone: 6100 0315
Yafee recommends you email your cancellation request to [email protected] and retain a copy for your records. If Scite does not respond within 14 days, escalate your complaint to CASE with copies of all correspondence. This dual-path approach creates an audit trail and maximizes your chances of a successful cancellation and refund claim.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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