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Frequently asked questions
Cancel Scispace: The Right Way
How to cancel Scispace and reclaim your research budget in singapore
What is Scispace and why you might cancel
Scispace is a subscription-based research platform that uses artificial intelligence to summarise academic papers, automate literature reviews, and manage research references across teams. The service operates on tiered pricing, with a free Basic plan and paid Premium and Advanced tiers starting from approximately S$16.20 per year.
You may cancel Scispace if your research project has concluded, your institution provides free access through a library subscription, or you have found a more cost-effective alternative. You might also cancel if you accidentally upgraded to a paid plan or if the feature set no longer aligns with your current needs. Whatever your reason, Yafee is here to guide you through every cancellation method available in Singapore.
Core features and subscription tiers
Scispace offers three main subscription levels. The Basic plan remains free forever and includes limited AI-powered features without team collaboration. The Premium plan (monthly or annual) unlocks unlimited AI paper summaries, advanced literature review tools, and team collaboration capabilities. The Advanced plan caters to high-volume researchers and institutions, offering priority support and the Deep Review model.
You may have subscribed through multiple channels: the Scispace website directly, the Apple App Store on iOS devices, Google Play on Android, or through your institution's library portal. Each channel operates under different cancellation procedures, and Yafee will walk you through each one systematically.
When cancellation makes financial sense
Even modest subscription costs accumulate quickly. The monthly Premium plan at S$27.00 totals S$324 annually. If you conduct research only occasionally, maintain access through your institution, or have shifted to alternative tools, cancelling frees up funds for other priorities. Alternatively, you may downgrade to the free Basic plan to retain limited access without ongoing charges.
Scispace pricing and subscription plans in singapore
Understanding your current plan and payment terms helps you make an informed cancellation decision and identify potential refund eligibility.
Current pricing by plan type
| Plan | Price (SGD) | Billing cycle | Key features |
|---|---|---|---|
| Basic | S$0.00 | Forever free | Limited AI features, no team access |
| Premium (annual) | ≈ S$16.20 | Yearly | Unlimited summaries, best per-month value |
| Premium (monthly) | ≈ S$27.00 | Monthly | Unlimited summaries, cancel anytime |
| Advanced (annual) | ≈ S$94.50 | Yearly | Deep Review model, priority support |
| Advanced (monthly) | ≈ S$121.50 | Monthly | Deep Review model, priority support |
| Premium annual (SCI30 code) | ≈ S$11.34 | Yearly | Discounted annual rate with promo code |
Where your subscription charges originate
Your cancellation process and refund options depend entirely on where you created your subscription. Direct web signups operate under Scispace's terms of service. App Store purchases follow Apple's billing policies and refund guidelines. Google Play purchases follow Google's policies. Institutional subscriptions managed through your library operate under separate agreements. Yafee recommends checking your email receipt or account statement to confirm your subscription source before proceeding with cancellation.
Your consumer rights and what they mean for you in singapore
In Singapore, consumer protection law governs subscription cancellations, refunds, and unfair contract terms, regardless of whether you subscribed online or through an app.
Consumer protection (fair trading) act framework
The Consumer Protection (Fair Trading) Act (CPFTA) establishes your statutory rights as a consumer in Singapore. Under the CPFTA, a consumer is any person who purchases goods or services for personal, domestic, or household use, not for business purposes. Scispace qualifies as a service supplied in the course of business.
The CPFTA prohibits unfair contract terms, misleading representations, and unconscionable conduct. This means Scispace cannot impose terms that exclude your right to cancel, deny you a refund without justification, or apply unreasonable penalties for early termination. Furthermore, Scispace must disclose all material terms-including cancellation procedures, billing frequency, and auto-renewal settings-clearly before you complete your purchase.
Your legal position on cancellation
You possess the statutory right to cancel a distance contract (any contract formed online or via email) within 14 calendar days of purchase without penalty, provided the service has not yet been delivered. This is your cooling-off period. However, once you have accessed Scispace's premium features, you may lose this right depending on the nature of your purchase and whether you explicitly agreed to waive the cooling-off period.
After the 14-day period expires, your cancellation rights depend on Scispace's terms of service. Monthly subscriptions can typically be cancelled at the end of any billing cycle. Annual subscriptions may incur early termination penalties or may permit cancellation upon request. Yafee advises reviewing your account terms or contacting Scispace support to confirm your specific cancellation rights before submitting a cancellation request.
Enforcement and escalation routes
If Scispace refuses to honour your cancellation request or denies a refund you believe you are entitled to, you may escalate your complaint to the Consumers Association of Singapore (CASE) or file a dispute with your payment provider (your bank or card issuer). CASE operates as Singapore's primary consumer advocacy body and can mediate disputes at no cost to you. Your payment provider can also reverse unauthorised charges or issue chargebacks if Scispace violates your card's terms.
How to cancel Scispace on the web
Cancelling your Scispace account via the website is the most direct method and typically takes fewer than five minutes.
Step 1: log in to your Scispace account
- Open your web browser and navigate to scispace.com
- Click "Log in" in the top-right corner
- Enter your email address and password
- Click "Sign in" and complete any two-factor authentication prompts
Step 2: navigate to your account settings
- After logging in, locate your profile icon or avatar in the top-right corner
- Click the profile icon to open a dropdown menu
- Select "Account settings" or "Settings"
- Look for a "Billing" or "Subscription" tab on the settings page
Step 3: access your subscription management panel
- Click the "Billing" or "Subscription" tab
- You will see your current plan, next billing date, and payment method
- Locate the "Cancel subscription" or "Manage plan" button
- Click this button to proceed
Step 4: confirm cancellation and provide feedback
- Scispace will display a cancellation confirmation screen
- The system may ask you to select a cancellation reason (optional but helpful for your records)
- Review the cancellation summary, including your final billing date
- Click "Confirm cancellation" or "Yes, cancel my subscription"
Step 5: verify cancellation by email
- Check your registered email inbox within 5 minutes of cancellation
- Scispace will send a confirmation email titled "Subscription cancelled" or similar
- Save this email for your records
- Your access to paid features will end on the date specified in the email
How to cancel Scispace on the apple app store
If you subscribed to Scispace through the Apple App Store on your iPhone or iPad, you must cancel through Apple's subscription management interface, not through the Scispace app itself.
Step 1: open apple's subscription management settings
- On your iPhone or iPad, open the Settings app
- Tap your name at the top of the screen
- Tap "Subscriptions"
- You will see all active subscriptions linked to your Apple ID
Step 2: locate and select your Scispace subscription
- Scroll through your subscriptions list to find "Scispace"
- Tap "Scispace" to open your subscription details
- You will see your plan name, next billing date, and renewal frequency
Step 3: initiate cancellation
- Tap "Cancel subscription" or "Edit subscription"
- If prompted, tap "Confirm" to cancel
- Apple will display a confirmation message
Step 4: confirm cancellation with apple
- Review the final billing date shown on your screen
- Verify that the subscription status has changed to "Cancelled" or "Will end on [date]"
- You will receive a cancellation confirmation email from Apple within a few minutes
How to cancel Scispace on google play
If you subscribed to Scispace via the Google Play Store on an Android device, you cancel through Google's subscription management portal.
Step 1: open google play subscription settings
- On your Android device, open the Google Play Store app
- Tap your profile icon in the top-right corner
- Tap "Payments and subscriptions"
- Tap "Subscriptions"
Step 2: find your Scispace subscription
- Review the list of active subscriptions
- Tap "Scispace" when you locate it
- Your subscription details, including renewal date and plan name, will appear
Step 3: cancel your subscription
- Tap "Cancel subscription"
- Google will ask for a cancellation reason (optional)
- Review the cancellation summary, including your final access date
- Tap "Cancel subscription" again to confirm
Step 4: verify cancellation
- The subscription will move to a "Cancelled" status
- Google will send a confirmation email to your registered Gmail address
- Your paid access ends on the date specified in the confirmation
How to cancel Scispace through your institution
If your institution provides Scispace access through a library subscription or site license, your cancellation process differs from individual account cancellation.
Step 1: verify your institutional access
- Log into your Scispace account and check your profile settings
- Look for text indicating "Institutional subscription," "Site license," or "Library access"
- Note any institution name displayed on your account page
Step 2: contact your institution's library or IT department
- Email or call your institution's library service desk or IT support
- Explain that you no longer require Scispace access
- Ask whether you need to take any action or whether institutional access will continue regardless
- Retain any response emails for your records
Step 3: do not cancel your personal account if institutional access is active
- If your institution maintains an active subscription, cancelling your personal account will not reduce institutional charges
- Inform the institution if you wish to opt out of personal renewal, but understand this does not affect the institution's subscription
Refunds, billing disputes, and recovery timelines
Scispace's refund policy varies depending on your subscription source and the reason for cancellation.
Direct website subscriptions and refund eligibility
Scispace does not publish a universal 14-day refund guarantee. However, the CPFTA's cooling-off period may apply if you cancel within 14 days of purchase and have not substantially used the service. If you paid by credit card and Scispace refuses a refund you believe you are entitled to, you may dispute the charge with your bank. Your bank can reverse the transaction if Scispace violated the terms of service or engaged in misrepresentation.
Apple app store refunds
Apple permits refund requests up to 14 days after purchase. To request a refund for an App Store Scispace subscription, visit reportaproblem.apple.com, select your transaction, and choose "I would like a refund for this purchase." Apple will process your request within 3 to 5 business days. Yafee recommends submitting your refund request immediately if you believe you are entitled to one, as Apple's refund window is strict.
Google play refunds
Google Play permits refund requests within 48 hours of purchase only. To request a refund, open Google Play Store, navigate to your subscription, and select "Request refund." Google will process your request within 24 to 48 hours. If you cancel after the 48-hour window, no refund applies, though your cancellation will prevent future charges.
Billing recovery timeline
After you cancel, your paid access ends on your next billing cycle renewal date. You will not be charged again after cancellation confirmation. If you are charged after cancelling, contact Scispace support immediately with your cancellation confirmation email. If Scispace fails to refund a disputed charge within 7 business days, escalate your complaint to your payment provider or file a dispute with CASE.
Common mistakes to avoid when cancelling
Cancelling is straightforward, but several pitfalls can delay your request or result in continued charges-all of which you can easily prevent.
Mistake 1: confusing app deletion with subscription cancellation
Deleting the Scispace app from your phone does not cancel your subscription. Your charges will continue unless you cancel through your app store's subscription management portal or through the Scispace website. Always cancel your subscription before uninstalling the app.
Mistake 2: failing to cancel before your renewal date
If you cancel on or after your renewal date, you will be charged for the next billing cycle before your cancellation takes effect. Check your next billing date in your subscription settings and cancel at least one day before that date to prevent an unwanted charge.
Mistake 3: not saving your cancellation confirmation
Retain your cancellation confirmation email for at least 12 months. If Scispace charges you after cancellation or denies having received your cancellation request, you will need this email as proof. Yafee recommends forwarding your confirmation email to yourself or saving it in a dedicated folder.
Mistake 4: cancelling through the wrong channel
If you subscribed through the Apple App Store, cancelling through the Scispace website will not work-you must cancel through Apple's settings. Similarly, Google Play subscriptions require cancellation through Google Play, not the website. Verify your subscription source before cancelling.
Mistake 5: ignoring institutional access complications
If you access Scispace through your institution, cancelling your personal account will not stop your institution's charges. Contact your institution's library or IT department separately if you wish to opt out.
What happens after you cancel Scispace
Understanding your post-cancellation status ensures you retain data access and avoid unexpected charges.
Access to your research and data export
After cancellation, you retain access to your research notes, saved papers, and annotations until your final billing date. On that date, your access to paid features ends, but you revert to the free Basic plan. You will retain your account history and may log back in at any time. However, some advanced features may become unavailable. If you wish to export your research data before losing access, contact Scispace support and request a data export at least one week before your cancellation date.
Subscription resumption and re-activation
You may reactivate your paid subscription at any time after cancellation. Your account remains active, and you can upgrade back to Premium or Advanced from your subscription settings. No penalties apply for cancellation and re-subscription, though you will begin a new billing cycle.
Confirming final charges and account status
Monitor your payment method for one final charge on your billing date, then verify no further charges appear after that date. If unexpected charges appear more than one week after your cancellation date, contact your payment provider immediately and reference your cancellation confirmation email.
Downgrading versus cancelling: comparison
Cancelling and downgrading serve different needs; understanding the distinction helps you choose the right action.
| Factor | Cancel subscription | Downgrade to Basic |
|---|---|---|
| Future charges | Zero charges after final billing date | No charges; Basic plan is free forever |
| Retain account access | Yes, view history only | Yes, full Basic features |
| AI paper summaries | Limited after cancellation date | Limited but available |
| Team collaboration | Disabled after cancellation date | Not available in Basic plan |
| Reactivation cost | Pay full subscription price to resume | Upgrade anytime; no penalty |
| Best for | Research project ended, no future use | Occasional users, institutional access |
Why yafee helps thousands cancel subscriptions like Scispace
Subscription cancellation should not require legal expertise or hours of navigation. At Yafee, we specialise in translating consumer protection law into actionable steps. Our guides ground every recommendation in Singapore's Consumer Protection (Fair Trading) Act, ensuring you understand your rights before contacting support. Yafee has helped thousands of consumers in Singapore cancel subscriptions like Scispace, dispute unfair charges, and recover unauthorised payments through our structured cancellation procedures and escalation pathways.
Why use yafee for your cancellation
Yafee's approach combines legal authority with practical simplicity. We cite the framework that protects you, explain what it means in your situation, and deliver step-by-step procedures that work. Whether you subscribed through the web, Apple, Google, or your institution, Yafee's guides cover every channel. If Scispace refuses to honour your cancellation or denies a refund, Yafee shows you exactly how to escalate to CASE or your payment provider with confidence.
Visit Yafee today and access our complete library of subscription cancellation guides for over 500 SaaS platforms and digital services. Yafee subscribers and visitors gain instant access to escalation templates, dispute letter generators, and checklists designed specifically for Singapore consumer law. Reclaim your research budget and take control of your subscriptions now.
Scispace contact and headquarters information
If you require direct support for cancellation or refund disputes, contact Scispace at their registered address or through the channels listed below.
Scispace headquarters and mailing address
Scispace
500 Yale Avenue North
Seattle, Washington 98109
United States
Customer support channels
- Email: [email protected]
- In-app help: Access via the Scispace app or website; select "Help" or "Contact support"
- Live chat: Available during business hours on scispace.com
Payment dispute escalation
If Scispace fails to respond to your cancellation or refund request within 7 business days, or if you have already cancelled but were charged after your cancellation date, file a dispute with your payment provider (your bank or card issuer). You may also lodge a complaint with the Consumers Association of Singapore (CASE) at case.org.sg or call 1800-6100-6 for free mediation.
Your cancellation journey with Scispace ends here, but your protection under Singapore consumer law remains constant. Take action today, and remember: Yafee is your partner in reclaiming control of your subscriptions and finances.
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